Trey (Brighton store) was helpful and honest from start to finish. We wanted info about our broadband as we'd never received notification about our price increase. He made sure our contact details wer... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 16, Churchill Square, BN1 2TB Brighton, GB
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Consulta las opiniones de los clientes
Alexander (Brighton store) was so helpful and friendly when we came into get our SIM plans renewed. Got our plans sorted so much easier than online! Great customer service, thank you again Alex!
La empresa ha respondido
I came in to see if I can reduce my monthly bill, Ricky couldn’t have been more helpful! Very informative!!! Great customer service!
La empresa ha respondido
Leon (Brighton store) was really helpful and patient. Despite some confusion (mine) following a previous visit he explained everything really well, taking time with someone who is not tech savvy! Than... Ver más
La empresa ha respondido
Información sobre la empresa
- Operador de telefonía móvil
- Tienda de celulares
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Vodafone UK - Brighton
Escrito por la empresa
Información de contacto
Unit 16, Churchill Square, BN1 2TB, Brighton, Reino Unido
4,9
Excelente
178 opiniones
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Poor customer experience
Whilst the initial consultation was fine I explicitly asked for the phone to be delivered to my home and if the contract would start immediately. I was told both would happen. However a few days later I discovered the new contract had not started and received notification the phone would be delivered to store. The store is not easy for me to get to so required an additional trip and expense to pick it up. When I enquired if the phone could be redirected to my home it couldnt. I rang the store but you have to leave a message for them to call you back. No one called back. Fearing a credit issue I resolved I was going to have to pick it up because no one was helping me. When collecting the phone I mentioned in store that I was frustrated at having to collect the phone when it was supposed to be delivered to me, no apology was forthcoming and the store felt quite intimidating. Whilst the customer services on the Vodafone helpline have gone some way to apologise I will not be using this store again.
19 de agosto de 2026
Opinión espontánea
Respuesta de Vodafone UK - Brighton
Hey there,
We are sorry to hear about your experience, we can understand how frustrating it must have been to be told the phone would be delivered to your home and that the contract would start immediately, only for neither to happen. If you would like this to be raised as an official complaint, or if you want us to further investigate this for you, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
I came in to see if I can reduce my…
I came in to see if I can reduce my monthly bill, Ricky couldn’t have been more helpful! Very informative!!! Great customer service!
15 de agosto de 2026
Opinión espontánea
Respuesta de Vodafone UK - Brighton
Hey Marina,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great tips
Great tips , helpful service and Trey took his time to do a thorough review.
Excellent!
10 de agosto de 2026
Opinión espontánea
Respuesta de Vodafone UK - Brighton
Hey Jayne,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service!
Ehtesham was great. Very helpful, very knowledgeable and was able to get my wife a great deal on her broadband and a new phone. Would highly recommend.
3 de agosto de 2026
Opinión espontánea
Respuesta de Vodafone UK - Brighton
Hey Matt ,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Respuesta de Vodafone UK - Brighton
Hey Geoff,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Ehtesham was amazing at helping me get…
Ehtesham was amazing at helping me get a new SIM card for a great price. Great customer service.
2 de agosto de 2026
Opinión espontánea
Respuesta de Vodafone UK - Brighton
Hey Salah,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Ehtesham.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had a fantastic experience with…
Had a fantastic experience with Vodafone today thanks to Aaliyah. She was knowledgeable, extremely patient, and sorted out my issue in no time. Top-tier customer service thank you, Aaliyah!
1 de agosto de 2026
Opinión espontánea
Respuesta de Vodafone UK - Brighton
Hey Vinayak,
Thanks for the lovely review and fantastic support for Aaliyah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ehtesham at the Brighton store was very…
Ehtesham at the Brighton store was very helpfulful and sorted everything I needed
1 de agosto de 2026
Opinión espontánea
Respuesta de Vodafone UK - Brighton
Hey Mark,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alexander (Brighton store) was so…
Alexander (Brighton store) was so helpful and friendly when we came into get our SIM plans renewed. Got our plans sorted so much easier than online! Great customer service, thank you again Alex!
18 de julio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Brighton
Hey Amy,
Thanks for the lovely review and fantastic support for Alexander.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The service was amazing
The service was amazing! Very efficient and fast! Thank you for your help
Ray and Kairo were great!
15 de julio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Brighton
Hey Daniela,
Thanks for the lovely review and fantastic support for Ray and Kairo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Paul was excellent today at getting me…
Paul was excellent today at getting me a great deal on broadband and upgrading my phone contract. Thanks so much.
2 de julio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Brighton
Hey Martin,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Paul.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Leon (Brighton store) 5 ☆
Leon (Brighton store) was really helpful and patient. Despite some confusion (mine) following a previous visit he explained everything really well, taking time with someone who is not tech savvy! Thank you very much. 5 ☆
1 de julio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Brighton
Hey Emma,
Thanks for the lovely review and fantastic support for Leon. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful young man
Very helpful young man , Kairo, explained everything and understood what I needed.
I’m very pleased with the upgrade that he suggested.
1 de julio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Brighton
Hey Kay,
Thanks for the lovely review and fantastic support for Kairo. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Professional easy and easily explained…
Professional easy and easily explained very helpful Paul was very helpful and patient
1 de julio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Brighton
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Isabella was very helpful and…
Isabella was very helpful and informative , she found me a good deal as well as the new sim card i needed. Really nice lady
30 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Brighton
Hey Elena,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Team members are super helpful
Team members are super helpful and friendly! Got an amazing deal on the newest Samsung phone. Would recommend!
29 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Brighton
Hey Lorgar,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Trey (Brighton store) was great!
Trey (Brighton store) was helpful and honest from start to finish. We wanted info about our broadband as we'd never received notification about our price increase. He made sure our contact details were correct and informed us of our options. Made us feel like a valued customer which is so important.
26 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Brighton
Hey Sam,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Rikky was extremely helpful dealing…
Rikky was extremely helpful dealing with our requirements to replace a SIM under some tricky circumstances.
He was patient and clear in his explanations and sorted a very suitable deal for us. Great service!
20 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Brighton
Hey Andy,
Thanks for the lovely review and fantastic support for Rikky.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Shout out to Aliza
I got seen immediately and Aliza was so patient and helped talk me through my options. I left paying less than I was before but with a phone upgrade and free ear buds. Very good service, left mega happy, thank you so much.
6 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Brighton
Hey Sarah,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Great experience with getting a new… phone
Great experience with getting a new phone, nice and simple, and got a great deal. Thank you for all the help.
Thank you Ethesham
4 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Brighton
Hey Megan,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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