Courtney took my challenge today to get my monthly cost down. I had just retired and was out of contract and she managed to decrease my overall costs by £7 monthly or £84 annually whilst increasing m... Ver más
La empresa ha respondido
Localización
Cambiar localización54 Cameron Walk,Metro Centre, NE11 9YR Gateshead, GB
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Consulta las opiniones de los clientes
Courtney was very knowledgeable, approachable and professional. All you could want in someone to assist you when uograding your phone. I have been with Vodafone for over 20 years and cannot see that... Ver más
La empresa ha respondido
Fabulous service from Courtney very friendly helpful and answered all questions I asked explained everything as she went along
La empresa ha respondido
Katie was very patient, professional and courteous. Especially since we had totally done our upgrades wrong. She explained us through our whole process in simple Layman terms, no fancy jargon, just qu... Ver más
La empresa ha respondido
Información sobre la empresa
- Operador de telefonía móvil
- Tienda de celulares
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Vodafone UK - Metro Centre Experience
Escrito por la empresa
Información de contacto
54 Cameron Walk,Metro Centre, NE11 9YR, Gateshead, Reino Unido
4,9
Excelente
483 opiniones
Invita a los clientes a opinar
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Katie was so helpful with our queries…
Katie was so helpful with our queries and after she had checked our phones we left very grateful and relieved a massive help and Katie was so professional a huge thank you
26 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Metro Centre Experience
Hi Stephen, thank you so much for your wonderful review and the amazing support you’ve shown for Katie, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Katie is awesome and found me fab deals…
Katie is awesome and found me fab deals on my broadband and phone.
25 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Metro Centre Experience
Hey Abigail,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Katie was a pleasure to deal with
Katie was a pleasure to deal with. Couldn’t have been more helpful.
25 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Metro Centre Experience
Hey Jane,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Katie was extremely helpful
Katie was extremely helpful
Efficient & effective sorting me a new contract
Thank you
25 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Metro Centre Experience
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lorna and Courtney were absolutely…
Lorna and Courtney were absolutely lovely. Lorna sorted out my new contract for both a new phone and broadband and explained everything so simply and easily. Thank you both so much. Highly recommend seeing then both in store in the metro centre.
25 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Metro Centre Experience
Hey Nevh,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Staff exceptional today
Staff exceptional today. We called
In at 5.30 but systems were down. They asked if we could call back in a while. They said they would
Text us when back up and running. They did exactly that. We went back
And
Upgraded sims on 2 phones. Both staff very knowledgeable and
Couldn’t have been
More
Helpful. A much better experience than the last one we had. Working as late as 20.50, and The whole
Metro centre was dead but your staff were still going strong and couldn’t have been more
Helpful
Or
Polite. Well
Done guys
22 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Metro Centre Experience
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service
Vinay was class. Would recommend him to anyone. Really helped us with our new broadband and phone contracts and helped reduce our payments with a clear and informative approach.
21 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Metro Centre Experience
Hey Christian,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Vinay.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful
Sid was very helpful, patient and gave good customer service
20 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Metro Centre Experience
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Katie was really lovely
Katie was really lovely, offered us all the information we needed and was really nice when we didn't know what we wanted. Lovely to talk to when we were waiting. Nice to have a laugh with.
20 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Metro Centre Experience
Hey Sophie,
Thanks for the lovely review and fantastic support for Katie. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went into Vodafone metro centre today…
Went into Vodafone metro centre today and was served by Katie, she was very helpful and helped me get signed back into my Vodafone app.
20 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Metro Centre Experience
Hey Neil,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Neil was so helpful sorted my phone out…
Neil was so helpful sorted my phone out and was so pleasant while doing so, I came out of store very happy.
17 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Metro Centre Experience
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Satisfied and sayifeed was an absolute…
Satisfied and sayifeed was an absolute delight, very helpful!
17 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Metro Centre Experience
Hey Shane,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Customer service at it’s best!
Went in to Metrocentre to discuss a new plan. What an absolute joy Courtney was. She explained the process so clearly and I went out a really satisfied customer. Well done! A real asset to the business .
17 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Metro Centre Experience
Hey Sheila,
Thanks for the lovely review and fantastic support for Courtney.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Respuesta de Vodafone UK - Metro Centre Experience
Hey Tracy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Helpful Harry
I had Harry to help me swap my broadband from virgin to Vodafone. He was kind, polite and very helpful. He explained the hole process. Made it super easy.
14 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Metro Centre Experience
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
purchase of new phone
Harry was professional, friendly and had excellent knowledge of products
13 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Metro Centre Experience
Hey Oscar,
Thanks for the lovely review and fantastic support for Harry. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Was served by the lovely lad Sayeed in…
Was served by the lovely lad Sayeed in store today, talked through everything very well and was thorough about everything.
11 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Metro Centre Experience
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Took my phone in to sent off for a…
Took my phone in to sent off for a repair on 30/05, however when ringing vodafone repairs, they state it is still in store and not sent off. There's no way of ringing the store only via vodafone, they are no use and I live an hour away!
30 de mayo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Metro Centre Experience
Good morning, and I’m really sorry to hear about this situation — I completely understand how frustrating and inconvenient this must be, especially with the distance involved.
It’s concerning that your phone, which was handed in for repair on 30/05, is still being shown as in-store and not yet sent off. This is certainly not the level of service we expect.
Please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Upgraded contract
We went to the store hoping to sort out an upgrade on my contract. We were greeted immediately and guided to an assistant who could help. Edvard was friendly and knowledgeable, helping my find a great price woth all the features I needed. 10 out of 10 service
8 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Metro Centre Experience
Hi Victoria , thank you so much for your wonderful review and the amazing support you’ve shown for Edvard , it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Soo easy and quick resolve really fast…
Soo easy and quick resolve really fast dealing no problem at all
8 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Metro Centre Experience
Hey Helen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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