Josh has been amazing, after being messed around and highly stressed by unhelpful Vodafone staff on the phone, in store Josh was helpful, knowledgeable and highly efficient. He sorted out an eSIM/phy... Ver más
La empresa ha respondido
Localización
Cambiar localización85 Northbrook Street, RG14 1AE Newbury, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Patrycia v knowledge and nothing was too much of a problem for her. Found us some amazing deals and has saved us money more importantly. Fantastic member of staff who deserves a reward and recognition... Ver más
La empresa ha respondido
Angelo made our experience a lot less stressful than it could have been. He managed to work through all our options and presented us with the best deal options available to us - something that isn’t a... Ver más
La empresa ha respondido
Patrycja is a gem. She was a really great help to open a business account and adding several numbers to it. (took 3 hours) Efficient, kind and helpful.
La empresa ha respondido
Información sobre la empresa
- Operador de telefonía móvil
- Tienda de celulares
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Vodafone UK - Newbury Northbrook
Escrito por la empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Información de contacto
85 Northbrook Street, RG14 1AE, Newbury, Reino Unido
4,7
Excelente
365 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I bought my elderly parents in as they…
I bought my elderly parents in as they were having issues with their phone. They both have dementia and can be challenging. They were greeted by Cameron who was very helpful, calm and patient. Their issue was resolved and he took time to explain what was wrong so the could understand. It was a great experience, thank you. Steve
17 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Newbury Northbrook
Hey Steven,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
When we entered the store an assistant…
When we entered the store an assistant approached us, didn’t say good afternoon and how are you, just stood there, I asked a simple question about my phone, he didn’t respond, just took my phone, started scrolling up and down, didn’t engage, carried on scrolling up and down, it was actually embarrassing, he clearly didn’t have a clue, I said to him “ would one of your colleagues know” he then waved over a colleague and rudely walked back to his desk!!! We were gobsmacked…. His name was Femi. Selena came to our rescue who always goes that extra mile to help, so what was a minus star ended up being 5 stars, thank you Selena, Femi needs manners first and customer relations tutorial.
17 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Newbury Northbrook
Hey Swan,
We sincerely apologize for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service. Please come chat to my team on Facebook at vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Absolute nightmare with Vodafone
Absolute nightmare I left virgin and joined Vodafone 150 plus. Openreach turned up at 08.30am and fitted in everything at 10.30 and tested it when I was there. They said everything will be connected in one hour but it never worked out. I rang Vodafone Mohammad answered said I was connected at 10.00am. it is now 13.00 no WiFi. Mohammed said he will look into it he said he will ring me back between 15.00 and 17.00 in that time it started working he rang back I said thank you it's all working. 30 minutes later it all went. I rang Vodafone again and Esham answered I told him what happened he said he will sort it out I was on the phone for a hour with him trying to sort the problem out then he hung up. I was really fed up I would like to put a swear word in but I can't. Now I have WiFi I did a speed check and all I got is 20Mbps I am paying for 150Mbps. I wish I stayed with virgin media broadband for the sake of saving £2 it's not worth it.
14 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Newbury Northbrook
Hey,
We sincerely apologize for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service. Please come chat to my team on Facebook at vodafone.uk/2Fpnah2.
Thanks,
Vodafone Social Media Team
Cameron of your Newbury branch saw me…
Cameron of your Newbury branch saw me immediately I entered the store. He was polite, friendly and efficient. He resolved my issue to my full satisfaction.
14 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Newbury Northbrook
Hi Rod,
Thank you so much for your wonderful review and the amazing support you’ve shown for Cameron —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Selena is amazing
Selena is amazing! She is always there to help me sort out any problems I have with phone, broadband and always has my best interests at heart.
12 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Newbury Northbrook
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Cameron from the Newbury store was super efficient and really…
Cameron was super efficient and really listened to what I was asking for. Managed to get me a great deal
11 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Newbury Northbrook
Hey Georgi,
Thanks for the lovely review and fantastic support for Cameron.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great help!
Simple question about roaming led to checking my tariffs and saving me money (as well as fixing the roaming question. Thank you!
10 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Newbury Northbrook
Hey J R,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Respuesta de Vodafone UK - Newbury Northbrook
Hey Elizabeth,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Data usage ‼️
Absolutely disgusted, workers are liars, data usage goes down so fast 1GB = gone in 5 minutes! Very expensive prices as well : 15 GB for £30!? What a waste, I don’t recommend people to use this!
8 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Newbury Northbrook
hey there,
Thank you for sharing your feedback. We’re really sorry to hear about your experience and that you feel let down by both the service and pricing. We never want our customers to feel misled or dissatisfied, and we take concerns about data usage and value for money very seriously.
We’d like to look into your account in more detail to understand what happened with your data allowance and discuss the best options available for you. Please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Selena was marvellous...sorted me out…
Selena was marvellous...sorted me out completely and made sure everything was working correctly
7 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Newbury Northbrook
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Selena removed a virus very fast and…
Selena removed a virus very fast and efficient.
6 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Newbury Northbrook
Hey Robert,
Thanks for the lovely review and fantastic support for Selena.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Josh was our sales advisor …
Josh was our sales advisor he was very clear and professional and a pleasure to deal with and we got 2 new phone plans today well done great service Josh
30 de diciembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Newbury Northbrook
Hey Ted,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Respuesta de Vodafone UK - Newbury Northbrook
Hey Richard,
We truly appreciate your kind words and the amazing support you’ve shown for Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Respuesta de Vodafone UK - Newbury Northbrook
Hey Megan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Newbury store great service cameron…
Newbury store great service cameron served us .
5 de diciembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Newbury Northbrook
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Absolutely fantastic service from…
Absolutely fantastic service from Andrei at the Newbury store today!
5 de diciembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Newbury Northbrook
Hey Patricia,
Thanks for the lovely review and fantastic support for Andrei.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Cameron is the man!
Cameron from the Newbury store is an absolute gent! Went above and beyond for me in a very short notice situation! Couldn’t be happier, will recommend him always!
2 de diciembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Newbury Northbrook
Hey Aaron,
Thanks for the lovely review and fantastic support for Cameron.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Absolutely amazing.
Absolutely amazing.. really helpful and lovely guy.. great team member of Vodafone.
2 de diciembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Newbury Northbrook
Hey Joanne,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Cameron Very professional nothing to…
Cameron Very professional nothing to much trouble and saved me money on my monthly bill
2 de diciembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Newbury Northbrook
Hey Dawn,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Josh is amazing and very,very…
Josh is amazing and very,very helpfull.He find for me very good offer.Thank you(
2 de diciembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Newbury Northbrook
Hey Anna,
Thanks for the lovely review and fantastic support for Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.