Andrew fantastic service from start to finish with myself and wife. Two new upgrades , honest , genuine colleague an asset to Vodafone. Personal thanks couldn’t done more to help. Taz Manager also sup... Ver más
La empresa ha respondido
Localización
Cambiar localización10 Douglas Way, Eldon Square, NE1 7XW Newcastle, GB
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Consulta las opiniones de los clientes
The Aussie retail adviser - Will - in the Newcastle Upon Tyne (Eldon Square) Branch was the entire reason why I stayed with Vodafone/Three. He supported me and my mum despite all of my hassle, and was... Ver más
La empresa ha respondido
I’d just like to commend the wonderful Gemma based in the Eldon square branch for her exceptional customer service today 11/6/26. She explained everything in a clear and concise manner and was extreme... Ver más
La empresa ha respondido
Will and Nathan at Newcastle Vodafone Eldon Square were fantastic and helping me through this process. They actually secured my business before I realised I did not have a card with me. So I completed... Ver más
La empresa ha respondido
Información sobre la empresa
- Operador de telefonía móvil
- Tienda de celulares
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Vodafone UK - Newcastle Eldon Square
Escrito por la empresa
Información de contacto
10 Douglas Way, Eldon Square, NE1 7XW, Newcastle, Reino Unido
4,7
Excelente
187 opiniones
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Very helpful and friendly staff
2 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Newcastle Eldon Square
We're happy to hear that you found our team helpful and friendly!
Thanks,
Vodafone Social Media Team
Recce went above and beyond to save us…
Recce went above and beyond to save us money and sort new shiny phones. Really good service 👏
2 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Newcastle Eldon Square
We're happy to hear that you had such a positive experience.
Thanks,
Vodafone Social Media Team
Alex is star...he did in blink of…
Alex is star...he did in blink of second sorted my intranet query...bless him....************* he is star of vodafone..
19 de agosto de 2025
Opinión espontánea
Respuesta de Vodafone UK - Newcastle Eldon Square
Hey Dipti,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Alex sorted everything Very helpful as well
Alex sorted everything out for me and was very helpful.
16 de agosto de 2025
Opinión espontánea
Respuesta de Vodafone UK - Newcastle Eldon Square
We're happy to hear that everything was sorted out for you, and we appreciate you highlighting the helpfulness you experienced. Thanks!
Vodafone Social Media Team
Wifi
Reece helped me out today. Was really helpful went out of his way to find me the best deal and set everything up for me.
15 de agosto de 2025
Opinión espontánea
Respuesta de Vodafone UK - Newcastle Eldon Square
Hey Hayley,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Alex was very knowledgeable patient and…
Alex was very knowledgeable patient and friendly helping me upgrade to a new contract today 😃
11 de agosto de 2025
Opinión espontánea
Respuesta de Vodafone UK - Newcastle Eldon Square
Hey G S,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great advice
Great advice, very friendly and professional service. Went through the phone and data plan thoroughly.
Wouldn’t hesitate to recommend visiting Gemma to upgrade your plan.
1 de agosto de 2025
Opinión espontánea
Respuesta de Vodafone UK - Newcastle Eldon Square
Hey Clare,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Alex is a Very helpful & considerate…
Alex is a Very helpful & considerate young man. Thank you for an excellent service!
15 de julio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Newcastle Eldon Square
Hey Ann
This is really lovely to hear, thanks for the review! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reece at Vodafone in Eldon Square went…
Reece at Vodafone in Eldon Square went beyond the call of duty in opening a Vodafone account for me. The store’s system failed on my 3 visits but Reece thought outside the box and processed the order through Vodafone website. Excellent service.
14 de julio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Newcastle Eldon Square
Hey Pauline,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you very much Gemma
Thank you very much Gemma for the excellent service and professional support and advice.
9 de julio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Newcastle Eldon Square
Hey Alice,
Thanks for the lovely review and fantastic support for Gemma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reece at Newcastle Vodafone was…
Reece at Newcastle Vodafone was fantastic
4 de julio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Newcastle Eldon Square
Hey Isobel,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Reece.
If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reece was great
Reece was great, helped me with my phone contract. Thanks!!
4 de julio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Newcastle Eldon Square
Hey Chris,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Outstanding Support from Alex at Eldon Square – Highly Recommended
I’d like to share how fantastic my experience was with Alex at the Vodafone store in Eldon Square, Newcastle. From the moment I walked in, he was welcoming, professional, and genuinely interested in helping me find the best options for my situation.
I had quite a lot to sort out—upgrading my phone, setting up a new contract for my brother, and deciding what to do with my current device. Alex explained everything clearly, answered all my questions in detail, and never made me feel rushed or pressured.
What really stood out was the time and care he put into making sure I had all the information I needed. He even spent time with me planning everything out on one day, but we ran out of time to complete the sale. He then arranged to be available the next day at an agreed time so I could pop back in and finalise everything without any hassle.
Even after I’d set up the contracts, Alex was happy to answer extra questions about things I might be interested in in the future, like tablets and other devices. It really felt like he cared about getting everything right rather than just making a sale.
It’s rare to come across this level of service these days, and I left feeling completely confident and happy with the choices I’d made.
Thank you, Alex, for going above and beyond. You’re a credit to Vodafone, and I really appreciate all your help.
3 de julio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Newcastle Eldon Square
Hey Rhys,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Respuesta de Vodafone UK - Newcastle Eldon Square
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Extremely helpful I'm very satisfied…
Extremely helpful I'm very satisfied and grateful for time and advise
21 de junio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Newcastle Eldon Square
Hi Paula. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Gemma was super helpful sorting my plan…
Gemma was super helpful sorting my plan out wnd switching.
12 de junio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Newcastle Eldon Square
Hey Dannah,
Thanks for the lovely review and fantastic support for Gemma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Gemma was incredibly helpful and…
Gemma was incredibly helpful and knowledgeable and provided very friendly service. Absolutely spot on and an asset to the business
4 de junio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Newcastle Eldon Square
Hey Ollie,
Thanks for the lovely review and fantastic support for Gemma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
My 30 dollar (Canadian) SIM card…
My 30 dollar (Canadian) SIM card stopped working after 24 hours. Despite reaching out to the company numerous times, I was told that there was “nothing they could do”, except sell me a new SIM card for the same amount of money. I wouldn’t be hurrying back there to use their “service” again. Very disappointed.
16 de mayo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Newcastle Eldon Square
Hi Pat,
We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold.
If you would like this to be raised as an official complaint, and you have already spoken to the relevant Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks
Vodafone Social Media Team
Respuesta de Vodafone UK - Newcastle Eldon Square
Hey Jamie,
Thanks for the lovely review and fantastic support for our staff.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great !
Had issues trying to order a sim online went into store to see if they could help Reece and Dan were really helpful was sorted within 15 mins
5 de mayo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Newcastle Eldon Square
Hey Hannah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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