Vodafone UK - Oxford Opiniones 

233
TrustScore: 5 sobre 5

4,9

3 Cornmarket Street, OX1 3EX OXFORD, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Tolis was a superstar at your Oxford branch helping us with a replacement phone after my son lost his. He was very patient, talked me through all the options and couldn’t have provided a better experi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

There was quite a long wait to see an advisor but it was worth it! Tolis was absolutely delightful! Friendly, helpful and professional and he persisted in trying to solve my problem until he succeeded... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Paul was very helpful - my phone had completely died, so he clearly explained my options within my price range etc, and patiently helped me secure a new handset and transfer all data over. The fact th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was served by Tolis and he was so friendly, professional and proactive. He helped me find the airtime plan that perfectly suits my need. I will highly recommend Vodafone Oxford given the impeccable... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Operador de telefonía móvil
  2. Tienda de celulares
  3. Proveedor de Internet
  4. Servicio de telefonía e Internet
  5. Proveedor de servicios de telecomunicaciones

Sobre Vodafone UK - Oxford

Escrito por la empresa

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Información de contacto

  • 3 Cornmarket Street, OX1 3EX, OXFORD, Reino Unido

4,9

Excelente

TrustScore: 5 sobre 5

233 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(233)

40.694 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Tina was excellent!!

Tina was excellent!!! I came in for a contract and she saved me hundreds of pounds on a phone. Thank you for your help I really appreciate it :)

8 de agosto de 2024
Opinión espontánea
Logotipo de Vodafone UK - Oxford

Respuesta de Vodafone UK - Oxford

Hi Benjamin

It's great to see you had such a positive experience with Tina. This is absolutely what we aim for! If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Catalin for employee of the month!

Catalin in Vodafone Oxford sorted out a really tricky issue with my Samsung phone yesterday. It was a problem that neither he nor the assistant manager had come across before but he was determined to get it sorted. For sheer persistence, communication skills and technical knowledge, this guy deserves some recognition from Head Office. I honestly thought that the only hope was a Factory Reset but Catalin saved a very stressed customer. Many thanks 👍

20 de julio de 2024
Opinión espontánea
Logotipo de Vodafone UK - Oxford

Respuesta de Vodafone UK - Oxford

Hey Rebecca

Thanks for letting us know what an amazing job Catalin did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q

Thanks again,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Tina is a real professional.

Tina is a real professional. She knows exactly what she's talking about. She knows everything down to the last detail and is very helpful. She finished very fast transactions in the blink of an eye. She found a practical solution to my problem with E&E. I trust her very much. Thank you Tina. You are the best

18 de julio de 2024
Opinión espontánea
Logotipo de Vodafone UK - Oxford

Respuesta de Vodafone UK - Oxford

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q

Thanks again,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Tolis was excellent

Tolis was excellent. He explained everything, was very pleasant and had a lot of patience. I hope I get him every time I go into Vodafone in Oxford.

19 de julio de 2024
Opinión espontánea
Logotipo de Vodafone UK - Oxford

Respuesta de Vodafone UK - Oxford

Hey ,

Thanks for the lovely review and fantastic support for Tolis.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q

Thanks again,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

The experience was excellent throughout…

The experience was excellent throughout the customer journey, ☺️. Shout out to Paul, who remembered that age is a protected characteristics and sorted everything with humour and skill! Thx.

15 de julio de 2024
Opinión espontánea
Logotipo de Vodafone UK - Oxford

Respuesta de Vodafone UK - Oxford

Hi Eluned,

Thanks for sharing this great feedback with us!

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Outstandingly Brilliant Staff & GREAT OUTCOME

Yesterday, Catalin @ the Oxford Vodafone Store, handled my problem/ requests professionally; with friendly courtesy, good nature & an outstanding outcome for me! INCREDIBLE CUSTOMER SERVICE meeted out with human kindness...which can be a rare thing to be on the end of in corporate buisness!

I should explain that I don't know Catalin or have any vested interests in leaving this review- just gratitude for the quality of this guys assistance and a very satisfying outcome.
Catalin employed a healthy relaxed demeanor; demonstrating great tech skills to work around several difficult/challenging issues. He made the credit check & purchase options easy, clear and understandable so that I was well aware of commitments in contracts.
I loved the fact that Catalin proved the immense asset He actually is to Vodafone ( & the promotion- nurturing/ & professional recognition he definitely deserves as staff like this are a company's considerable asset) by his timely clarifications & explanations in real non technical language -of terms & conditions and device expansions etc...

It was a stressful situation I was facing yet through Character, great customer observations and the willingness to go the extra mile made it a great day instead of serious real life implications.

If Catalin is what Vodafone model themselves on I will continue to stay with them for many years to come.
Thank You Catalin for a lasting contribution to my choices & reason to stay with Vodafone.

What a stellar individual and highly valuable employee Catalin is to Vodafone... failure to invest in this guy will speak volumes about what this company stands for & whether it's long term plans are heading in the right kind of direction.
My thanks to Catalin and my praise to Vodafone if they go the extra mile for someone who at the cutting edge does that for them!
signed Mr. CASSIDY

12 de julio de 2024
Opinión espontánea
Logotipo de Vodafone UK - Oxford

Respuesta de Vodafone UK - Oxford

Hi Paul. WOW! Thank you for your glowing review for Catalin. It's always lovely to read such FANTASTIC feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again for taking the time to write your review Paul,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Tina at the Corn Market branch in…

Tina at the Corn Market branch in Oxford offered an excellent service beyond my expectations.

6 de julio de 2024
Opinión espontánea
Logotipo de Vodafone UK - Oxford

Respuesta de Vodafone UK - Oxford

Hello, Anne,

Thanks for taking the time to leave a review. It's great to hear that you received an excelled service from Tina while in our Corn Market branch.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks, Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Tills in Oxford was a star

I wanted an adjustment to my plan and went to the Oxford city shop.
Tilos attended to me. He was brilliant. He went out of his way to sort my issue and did it in a friendly and professional way. Thank you Tilos.

4 de julio de 2024
Opinión espontánea
Logotipo de Vodafone UK - Oxford

Respuesta de Vodafone UK - Oxford

Hi Laurel,

It's lovely to see you had such a positive experience with Tilos. This is absolutely what we aim for! If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Brilliant service. Oxford Vodafone shop

I am going on holiday tomorrow but I still need to run my business while I’m away on a tour for 3weeks. I am with Vodafone via an agent company who failed to help after being on the phone to them for about 5 hours across the day yesterday. I was desperate and upset when I walked into the Oxford Vodafone shop today and Jomir could see I was upset about my phone. “Don’t worry” he said, and fixed my problem in a few minutes! He was very calm, professional, friendly and jolly. An absolute genius as far as I’m concerned! Jomir said Tina assisted him too. Tina was friendly and professional too. They were both brilliant. Thank you so much Jomir especially and Tina. Wonderful service. I am so very grateful. Thank you so very much.

22 de junio de 2024
Opinión espontánea
Logotipo de Vodafone UK - Oxford

Respuesta de Vodafone UK - Oxford

Hi Sue. Thank you for your review for both Jomir and Tina. Minus your experience prior to visiting the store, It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Alex showed patience and addressed each…

Alex showed patience and addressed each problem or needed information step by step so I could take it in and understand. A quality rare in the tech world !

14 de junio de 2024
Opinión espontánea
Logotipo de Vodafone UK - Oxford

Respuesta de Vodafone UK - Oxford

Hi Christine,

Thanks for sharing this 5 star feedback with us, we're delighted you had a great experience.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Alex is my super 🌟 Thank you, Alex!

I am extremely pleased by the service provided by Alex. I visited your store three times and used you call centre other three times in last two weeks with no success for my query.

Alex was extremely kind, positive, helpful and efficient.
Thank you, Alex!

10 de junio de 2024
Opinión espontánea
Logotipo de Vodafone UK - Oxford

Respuesta de Vodafone UK - Oxford

Hi Krasimir. Thank you for your review for Alex. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Great help from Alex and Nathan .

Great help from Alex and Nathan .. selling a new phone and transferring all data from old to new without problems

5 de junio de 2024
Opinión espontánea
Logotipo de Vodafone UK - Oxford

Respuesta de Vodafone UK - Oxford

Hi Tony,

Thank you for taking the time to review and sharing this feedback for Alex and Nathan.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

I'd like to thank Jomir

I'd like to thank Jomir, Tonis, Sufyaan and the team very much for their help in getting me transferred from O2. The process was really time-consuming, but they were very patient and knowledgeable. In a world where companies seem to want to spend as little time as possible helping customers, Vodafone Oxford stands out a mile.

1 de junio de 2024
Opinión espontánea
Logotipo de Vodafone UK - Oxford

Respuesta de Vodafone UK - Oxford

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Vodafone staff are Always there to help

I popped in the Vodafone store because I had a problem with my phone. I couldn't use It anymore because I had my PUK Number in Italy. Tolis was very good at finding a Quick solution to my problem. Efficient, Kind and very Polite man. Thanks to Vodafone staff

28 de mayo de 2024
Opinión espontánea
Logotipo de Vodafone UK - Oxford

Respuesta de Vodafone UK - Oxford

Hi Maurizio,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

I visited the Vodafone store in Oxford…

I visited the Vodafone store in Oxford the staff member called Alex was really helpful and understanding, I had to go into store to upgrade my phone and he also done all the data transfer as well.

15 de mayo de 2024
Opinión espontánea
Logotipo de Vodafone UK - Oxford

Respuesta de Vodafone UK - Oxford

Hi Samantha,

It's great to hear you've upgraded with us! Thanks for your kind words and feedback for Alex. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Valorada con 5 estrellas sobre 5

Incredibly helpful

Incredibly helpful, clear and concise with new instructions, patient and friendly.

14 de mayo de 2024
Opinión espontánea
Logotipo de Vodafone UK - Oxford

Respuesta de Vodafone UK - Oxford

Hi there,

Thanks for your 5 star review! If you ever need help, just pop our team message on X - vodafone.uk/3LXh2xl Facebook - vodafone.uk/3lCYUxW or Instagram - https://ig.me/m/vodafone We'd be happy to help 🙂 Thanks, Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Helpful and knowledgeable advice…

Helpful and knowledgeable advice provided by Tina at Vodafone Oxford. Helped me to sort out my broadband. Once again, thank you.

8 de abril de 2024
Opinión espontánea
Logotipo de Vodafone UK - Oxford

Respuesta de Vodafone UK - Oxford

Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Battery replacement service

Gisa was very exceptional in the discharge of her duties. She was really helpful to me. Her and her colleagues are awesome @vodaphone town Center Oxford.

27 de abril de 2024
Opinión espontánea
Logotipo de Vodafone UK - Oxford

Respuesta de Vodafone UK - Oxford

Thank you for your support and review. It's always lovely to read such nice feedback.

Thanks again,
Vodafone Social Media Team

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