I recently upgraded my phone and continued my contract within the Poole store and also took on an additional line.The young man named Archie was very helpful throughout the process as well as being a... Ver más
La empresa ha respondido
Localización
Cambiar localización2 Kingland Crescent, BH15 1TB Poole, GB
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Consulta las opiniones de los clientes
Visit to Poole shop, & once again Dan B has given excellent service !! Very knowledgeable, helpful , knows what he's talking about but above all honest, trustworthy, friendly ..well done ! Wou... Ver más
La empresa ha respondido
I had a really great experience with the Vodafone team! Kim was absolutely amazing — she helped me sort out both my broadband and SIM card quickly and without any hassle. Archie is also super friendly... Ver más
La empresa ha respondido
Dan is always very helpful. We never feel rushed, he is very friendly and honest. We are trusting him and recommend to everyone to speak with him. Also, we are generally happy with being customers wi... Ver más
La empresa ha respondido
Información sobre la empresa
- Operador de telefonía móvil
- Tienda de celulares
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Vodafone UK - Poole
Escrito por la empresa
Información de contacto
2 Kingland Crescent, BH15 1TB, Poole, Reino Unido
4,8
Excelente
147 opiniones
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Dan the man got me properly sorted with…
Dan the man got me properly sorted with a better plan that also saves me a few quid. Great job :)
6 de agosto de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Very efficient service from Mel and…
Very efficient service from Mel and Gary, sorted out our issues immediately! Excellent. Thanks very much
30 de julio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hey Dawn,
Thanks for the lovely review and fantastic support for Mel and Gary.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very patient and professional highly…
Very patient and professional highly recommend
19 de julio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Dan B
Dan
He was soo helpful and patient with finding the best deal for me. He also took time to answer all my questions and helped me set up my new phone which I truely appreciated.
13 de julio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hey Victoria,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Zoe is really helpful thank you
Zoe is really helpful thank you
10 de julio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hey Ramisha,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Zoe and Lucie
Zoe and lucie were fabulous. Highly recommend Vodafone Poole :)
2 de julio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hi Andy, thank you so much for your wonderful review and the amazing support you’ve shown for Zoe and Lucie, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Zoe in vodaphone Poole helped us out…
Zoe in vodaphone Poole helped us out today! She was very friendly and helpful. She let us know about the app, payments and opportunities to upgrade. Highly recommend popping in <3
16 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hi Jon, thank you so much for your wonderful review and the amazing support you’ve shown for Zoe, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Very good service
Very good service . Very informative and got me a great deal . Very friendly and helpful staff. Would definitely go back
15 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hey Andrew,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mel got me a good deal and good service
11 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hey Zoe,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I visited your Poole shop last Saturday…
I visited your Poole shop last Saturday and was spoken to by one of your customer service person (he was the only large person on duty that day). I was there to query about lowering monthly cost. But I also had my eye on the latest iPhone to upgrade. Your employee's respond was more of an insult than anything helpful, nor encouraging. His reply was, and said in a very loud voice, 'so you're looking to lower cost but want an expensive handset replacement' -- this he said coupled with a belittling scoff. It was embarrassing, given the presence of known customers in the shop that day too. Is that how your people are trained? Is that how they are supposed to respond to customers? I have been a loyal customer to you; so much so that I got my child's account opened with you, and my broadband is with you -- not just because of cost-saving but because I believe Vodafone to have an excellent customer service people that I can talk to without judgment, without derision.
My plan is due to end on the 13th. I am reassessing my position with you in regards to the aforementioned incident.
6 de junio de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hello Sabrina,
I'm really sorry to hear that your experience with our customer service hasn't met your expectations. We aim to provide helpful and respectful support at all times.
Please reach out to us with more details, so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider. You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Respuesta de Vodafone UK - Poole
Hey Jonathan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Archie was Very helpful and kind to an…
Archie was Very helpful and kind to an old soul
29 de mayo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
ARCHIE provided exceptional assistance…
ARCHIE provided exceptional assistance with our transition, ensuring a welcoming experience throughout the waiting period and streamlining the entire process. The information provided was easily comprehensible, and the explanations were remarkably clear. We extend our sincere gratitude for all your efforts.
26 de mayo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hey Dana,
Thanks for the lovely review and fantastic support for Archie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Steve was very helpful today when doing…
Steve was very helpful today when doing an upgrade.
23 de mayo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Dan b
Dan was very helpful & patient. Listened to what I needed & acted on this info.
21 de mayo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hey Liz,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dan B
I was served today by a gentleman under the name of Dan B he was very professional in his service and attitude! He couldn’t have helped any more than he did! I will be telling my family and friends to see Dan in Poole
20 de mayo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hey Jacob,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dan was very helpful and great service
14 de mayo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hey Steven,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Steven was so friendly and helpful with…
Steven was so friendly and helpful with helping us sort out closing an account after a recent bereavement. Vodafone should be proud to have such a lovely team member.
12 de mayo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
I had a really great experience with Kim
I had a really great experience with the Vodafone team! Kim was absolutely amazing — she helped me sort out both my broadband and SIM card quickly and without any hassle. Archie is also super friendly and made the whole process smooth and welcoming. Really appreciate the excellent customer service from all of them. Highly recommend!
26 de abril de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hey George,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Superb support from Kim
Superb support from Kim . Lucie was also very helpful !
I recommend this store
26 de abril de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hey Pat,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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