Fabulous service from Steve, so quick and efficient and suggested new products which saved us money. Always have great service in this store. Thank you !
La empresa ha respondido
Localización
Cambiar localización2 Kingland Crescent, BH15 1TB Poole, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I recently upgraded my phone and continued my contract within the Poole store and also took on an additional line.The young man named Archie was very helpful throughout the process as well as being a... Ver más
La empresa ha respondido
Visit to Poole shop, & once again Dan B has given excellent service !! Very knowledgeable, helpful , knows what he's talking about but above all honest, trustworthy, friendly ..well done ! Wou... Ver más
La empresa ha respondido
I had a really great experience with the Vodafone team! Kim was absolutely amazing — she helped me sort out both my broadband and SIM card quickly and without any hassle. Archie is also super friendly... Ver más
La empresa ha respondido
Información sobre la empresa
- Operador de telefonía móvil
- Tienda de celulares
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Vodafone UK - Poole
Escrito por la empresa
Información de contacto
2 Kingland Crescent, BH15 1TB, Poole, Reino Unido
4,7
Excelente
150 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Steven was so friendly and helpful with…
Steven was so friendly and helpful with helping us sort out closing an account after a recent bereavement. Vodafone should be proud to have such a lovely team member.
12 de mayo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
I had a really great experience with Kim
I had a really great experience with the Vodafone team! Kim was absolutely amazing — she helped me sort out both my broadband and SIM card quickly and without any hassle. Archie is also super friendly and made the whole process smooth and welcoming. Really appreciate the excellent customer service from all of them. Highly recommend!
26 de abril de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hey George,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Superb support from Kim
Superb support from Kim . Lucie was also very helpful !
I recommend this store
26 de abril de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hey Pat,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Archie was amazing
Archie was amazing, really helpful and knowledgeable. Excellent and quick service even though it was busy.
22 de abril de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hey Sarah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The manager was very friendly and…
The manager Steven was very friendly and helpful and explained everything to me and listened to what I needed. Felt very welcome and left happy. Thank you
2 de abril de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hey Funky
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Professional from stat to finish
I recently upgraded my phone and continued my contract within the Poole store and also took on an additional line.The young man named Archie was very helpful throughout the process as well as being a breath of fresh air with his mannerisms.Thankyou Archie for all of your help.From a Gen X technophobic female
13 de febrero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hey Alison,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Steve the store manager was extremely…
Steve the store manager was extremely helpfully with my upgrade. We went through everything that was available to me and found the best deal that complemented what I was after.
28 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hey Trevor,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Steve was brilliant
Steve was brilliant! It was an amazing service received in Poole store
1 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hey Andreea,
Thanks for the lovely review and fantastic support for Steve.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dan did an amazing job helping me and…
Dan did an amazing job helping me and my husband upgrade our phones thank you very much
1 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hey Chelsea,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very knowledgeable on phones
Very knowledgeable on phones, friendly and fast
1 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hey Simon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Incredibly helpful and patient
Dan was Incredibly helpful and patient. Gave really good advice.
1 de marzo de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hey Trisha,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I had a good long chat with Carl about…
I had a good long chat with Carl about all sorts of stuff long after we had set up my broadband. I enjoyed his friendly demeanor and positive attitude, I felt like I had gone to see a mate for a good old chin wag and almost forgot I was there to set up my broadband. Great and friendly customer service, very happy with the experience.
11 de febrero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hey Rob,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Respuesta de Vodafone UK - Poole
Hey there,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Steven was great
Steven was great in helping me find the best package
7 de febrero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hey Lucie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Carl was really helpful and sorted out…
Carl was really helpful and sorted out my new phone without any issues
6 de febrero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hey Adrian,
Thanks for the lovely review and fantastic support for Carl.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Worst Customer Service Ever....
We would first like to point out that Vodaphone Poole UK Store Manager was absolutely brilliant. He was our angel and we are truely grateful for his help. Vodaphone Internet Mainline Service is absolutely pitiful. We signed up for broadband, but it was discovered they were unable to provide the cabling to the house to provide the service. We tried to resolve the issue with Vodaphone and the Cable Service but we were getting shoved from pillar to post. Out of desperation we went to Poole Store to try and resolve the issue, and as a temporary measure we purchased a mobile wifi (the best product ever) and if it had not been for Poole Store Manager offering a solution we would have been without WIFI, phone, for 3 months. We returned the WIFI box to Poole store the next day and we thought cancelled the contract with Vodaphone. BUUUUT they took 2 direct debits one for the mobile, one for WIFI which we have never been able to use. We tried again on the phone to Vodaphone, and we were just bounced from department again. We went again to Poole store and spoke to the manager. He took it on and tried to finally cancel the WIFI contract for us today and between the store manager/ourselves we were on the phone trying to cancel for 1.5 hours, even the Store Manager was being passed from pillar to post.....Note to Vodaphone in extra ordinary circumstances like this, have a department who is properly trained in contract law and systems, and and vitally has the access to make an executive decision quick decisions with out this 1.5 hours mess. Wakey Wakey Vodaphone WIFI, terrible customer service today from start to finish
16 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hey Chris,
We apologize for the trouble you've encountered with our service. It's unfortunate that your experience has not been up to our standards, and I want to reassure you that we strive for better.
If you still need any help with this or would like us to look into anything further, please chat with us on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Mel was super helpful
Mel was super helpful. I was quickly and efficiently guided me through the process and v happy with the results. Great choice in store.
9 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hi,
Thank you so much for your wonderful review and the amazing support you’ve shown for Mel—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Archie was fantastic
Archie was fantastic. Really warm and welcoming and knowledgeable. Genuine asset to the brand
6 de enero de 2026
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hey Louis,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent service from Dan
Excellent service from Dan, extremely helpful and very friendly!
11 de diciembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hey Kieran,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Impossible to Cancel Broadband!
Trying to cancel our broadband since we sold our house early in August 2025, almost 6 months later we are still being billed, despite being told, email etc that the service was cancelled! This is ridiculous and stressful we will NEVER use Vodaphone again. Just been billed AGAIN for December despite an email saying it was cancelled in September. After the reply from Vodaphone my partner spent over 2 HOURS on the phone and they said we had not cancelled despite an email confirming Cancellation in August 2025!! Now we have a new bill for payment even though we have not paid since SEPT and we have no direct debit set up OR account so again on the phone today - SO far we have WASTED over 10 hours on the phone and we still cannot cancel - My Partner does not use Facebook so and live chat could not help! Terrible Service
1 de diciembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - Poole
Hey there,
We sincerely apologize for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service.
I suggest you to please reach out to our home broadband team by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you have already spoken to the team but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.