Vodafone UK - Tunbridge Wells Opiniones 

318
TrustScore: 5 sobre 5

4,9

16 Calverley Road, TN1 2TB Tunbridge Wells, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Super knowledgeable, kind and helpful team. Frustratingly I had lost my phone abroad which made everything more complicated than normal with re-issuing my SIM. Paolo, Alex and Yameen were incredibly... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I went into Vodafone because I was having some issues with apps on my phone, a gentleman called Diogo helped me. He was so patient and fixed the problem before I left.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

i went to the store last week thursday for help trying to get back into my gmail after i lost access to my playstore account. i spoke Alex about it and he had it sorted out in less than 15 mins. frien... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Dan was helpful and thorough and explained everything really well. He got us up and running with phone contracts (including transferring our numbers which was slightly complicated!) as well as new br... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Operador de telefonía móvil
  2. Tienda de celulares
  3. Proveedor de Internet
  4. Servicio de telefonía e Internet
  5. Proveedor de servicios de telecomunicaciones

Sobre Vodafone UK - Tunbridge Wells

Escrito por la empresa

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Información de contacto

  • 16 Calverley Road, TN1 2TB, Tunbridge Wells, Reino Unido

4,9

Excelente

TrustScore: 5 sobre 5

318 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

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4,9

Todas las opiniones

(318)

39.826 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Amadeo helped me with connection on ipad

12 de marzo de 2026
Opinión espontánea
Logotipo de Vodafone UK - Tunbridge Wells

Respuesta de Vodafone UK - Tunbridge Wells

Hey Darren,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Thanks so much good service and helpful…

Thanks so much good service and helpful
Thanks Harvey

3 de marzo de 2026
Opinión espontánea
Logotipo de Vodafone UK - Tunbridge Wells

Respuesta de Vodafone UK - Tunbridge Wells

Hey Wesam,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Harvey helped us again with a mistake…

Harvey helped us again with a mistake on the billing of the broadband contract.

3 de marzo de 2026
Opinión espontánea
Logotipo de Vodafone UK - Tunbridge Wells

Respuesta de Vodafone UK - Tunbridge Wells

Hey Zaid,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Harvey

Harvey, super personable. Super Knowledgeable and sorted 2 of my issues and sorted my broadband new deal ! Great service as always for Tunbridge Wells

3 de marzo de 2026
Opinión espontánea
Logotipo de Vodafone UK - Tunbridge Wells

Respuesta de Vodafone UK - Tunbridge Wells

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Saf’s Wonderful experience

Saf, you are a wonderful salesman. Thanks so much for uour service and plan with low price. 🤩

28 de febrero de 2026
Opinión espontánea
Logotipo de Vodafone UK - Tunbridge Wells

Respuesta de Vodafone UK - Tunbridge Wells

Hey Tang,

Thanks for the lovely review and fantastic support for Saf.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Mr Saf is very helpful

Mr Saf is very helpful, thanks so much

28 de febrero de 2026
Opinión espontánea
Logotipo de Vodafone UK - Tunbridge Wells

Respuesta de Vodafone UK - Tunbridge Wells

Hey Gary,

Thanks for the lovely review and fantastic support for Saf.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Saf brilliant service very helpful new…

Saf brilliant service very helpful new phone today fast process brilliant guy

28 de febrero de 2026
Opinión espontánea
Logotipo de Vodafone UK - Tunbridge Wells

Respuesta de Vodafone UK - Tunbridge Wells

Hey Marcel,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Saf was great help!

28 de febrero de 2026
Opinión espontánea
Logotipo de Vodafone UK - Tunbridge Wells

Respuesta de Vodafone UK - Tunbridge Wells

Hey Andy, ​

Thanks for the lovely review and fantastic support for Saf. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Valorada con 1 estrellas sobre 5

If I could give zero stars

If I could give zero stars, I would.

I have been without internet for the last two weeks, and despite multiple calls, nothing has been resolved. Every time I contact customer service, I’m told the same thing: “We will update you.” But no update ever comes, and no real action is taken.

Today was the worst experience yet. I was on the phone for 51 minutes, and the advisor still couldn’t find or solve the issue. She couldn’t even complete basic troubleshooting for my number. After nearly an hour on the call, I was left exactly where I started — with no solution and no internet.

The most frustrating part? I have three SIMs and mobile contracts with them and pay over £180 per month. For a customer paying that much, the level of service is shocking. There has been zero compensation, zero urgency, and zero accountability.

Two weeks without internet is unacceptable. Keeping customers on long calls without resolving anything is unacceptable. Promising updates and never delivering is unacceptable.

This has been an extremely disappointing experience, and I expected far better service for the amount I pay.

Avoid if you value your time and money.

27 de febrero de 2026
Opinión espontánea
Logotipo de Vodafone UK - Tunbridge Wells

Respuesta de Vodafone UK - Tunbridge Wells

Hey Abdul,

I’m really sorry to hear about the issues you’ve been facing with your internet service over the last two weeks. I completely understand how frustrating and stressful this must be, especially when you're paying over £180 a month and relying on your connection.

From what you've described, it’s clear that you haven’t received the level of support or urgency you should expect. Long call waits, repeated troubleshooting with no resolution, and a lack of updates are absolutely not the experience we want for our customers, and I sincerely apologies for the inconvenience caused.

Two weeks without any internet service is unacceptable, and I appreciate how much this has impacted you—especially with multiple SIMs and contracts registered under your account. You deserve timely communication, meaningful action, and proper accountability from our side.

If you’re still without connection, please reach out to the Technical team again on 0333 304 0191 or via Live Chat here: vodafone.uk/2LCJiTm so they can re-investigate the fault and work toward a fix as soon as possible.

If you’d like this to be raised as an official complaint, and you’ve already spoken with the Technical Team but haven’t received the resolution you needed, please contact my team directly on Facebook at vodafone.uk/2Fpnah2. We’ll be able to look into this further, escalate it if needed, and ensure the matter is addressed properly.

Thanks,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Really helpful

Really helpful. Diogo was very patient and knowledgeable

26 de febrero de 2026
Opinión espontánea
Logotipo de Vodafone UK - Tunbridge Wells

Respuesta de Vodafone UK - Tunbridge Wells

Hey Deborah,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Diogo.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Very helpful Diogo very easy to get…

Very helpful Diogo very easy to get sorted

26 de febrero de 2026
Opinión espontánea
Logotipo de Vodafone UK - Tunbridge Wells

Respuesta de Vodafone UK - Tunbridge Wells

Hi Keith,

Thank you so much for your wonderful review and the amazing support you’ve shown for Diogo —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Brilliant Diogo as very helpful!

Brilliant Diogo as very helpful!

26 de febrero de 2026
Opinión espontánea
Logotipo de Vodafone UK - Tunbridge Wells

Respuesta de Vodafone UK - Tunbridge Wells

Hey Claire,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

What a stroke of luck that lovely…

What a stroke of luck that lovely Jordan was in the TW store when I popped in today! Welcoming, polite, knowledgeable and professional, I could not have wished for a better service. Thank you for your sweet patience, Jordan x

24 de febrero de 2026
Opinión espontánea
Logotipo de Vodafone UK - Tunbridge Wells

Respuesta de Vodafone UK - Tunbridge Wells

Hey Jill,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jordan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Jordan is amazing and helpful

Jordan is amazing and helpful. I love his help very much.

24 de febrero de 2026
Opinión espontánea
Logotipo de Vodafone UK - Tunbridge Wells

Respuesta de Vodafone UK - Tunbridge Wells

Hey Andy,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Paolo is Numero uno!

9 de febrero de 2026
Opinión espontánea
Logotipo de Vodafone UK - Tunbridge Wells

Respuesta de Vodafone UK - Tunbridge Wells

Hey Boris,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Saf was great help

Saf was great help, appreciate the amazing service

29 de enero de 2026
Opinión espontánea
Logotipo de Vodafone UK - Tunbridge Wells

Respuesta de Vodafone UK - Tunbridge Wells

Hey Matthew,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Diogo

Diogo, help me with my new sim card.
Amazon service
Thank you Diogo

29 de enero de 2026
Opinión espontánea
Logotipo de Vodafone UK - Tunbridge Wells

Respuesta de Vodafone UK - Tunbridge Wells

Hey Juliana,

Thanks for the lovely review and fantastic support for Diogo.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Saf was great help would recomendo hit…

Saf was great help would recomendo hit service to others. Obrigado!!!

29 de enero de 2026
Opinión espontánea
Logotipo de Vodafone UK - Tunbridge Wells

Respuesta de Vodafone UK - Tunbridge Wells

Hey Gessi,

Thanks for the lovely review and fantastic support for Saf.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

We were served today by Diogo…

We were served today by Diogo everything was made easy as it should be.
He was very attentive and answered every question. I was in no doubt this was the place I was meant to be for my phone and broadband.

26 de enero de 2026
Opinión espontánea
Logotipo de Vodafone UK - Tunbridge Wells

Respuesta de Vodafone UK - Tunbridge Wells

Hey Lance
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Valorada con 5 estrellas sobre 5

Great customer service

Diogo help me set up my phone, very helpul. 5 starts to Diogo

26 de enero de 2026
Opinión espontánea
Logotipo de Vodafone UK - Tunbridge Wells

Respuesta de Vodafone UK - Tunbridge Wells

Hey There,

Thanks for the lovely review and fantastic support for Diogo.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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