Super knowledgeable, kind and helpful team. Frustratingly I had lost my phone abroad which made everything more complicated than normal with re-issuing my SIM. Paolo, Alex and Yameen were incredibly... Ver más
La empresa ha respondido
16 Calverley Road, TN1 2TB Tunbridge Wells, GB
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Super knowledgeable, kind and helpful team. Frustratingly I had lost my phone abroad which made everything more complicated than normal with re-issuing my SIM. Paolo, Alex and Yameen were incredibly... Ver más
La empresa ha respondido
I went into Vodafone because I was having some issues with apps on my phone, a gentleman called Diogo helped me. He was so patient and fixed the problem before I left.
La empresa ha respondido
i went to the store last week thursday for help trying to get back into my gmail after i lost access to my playstore account. i spoke Alex about it and he had it sorted out in less than 15 mins. frien... Ver más
La empresa ha respondido
Dan was helpful and thorough and explained everything really well. He got us up and running with phone contracts (including transferring our numbers which was slightly complicated!) as well as new br... Ver más
La empresa ha respondido
Escrito por la empresa
16 Calverley Road, TN1 2TB, Tunbridge Wells, Reino Unido
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Respuesta de Vodafone UK - Tunbridge Wells
Thanks so much good service and helpful
Thanks Harvey

Respuesta de Vodafone UK - Tunbridge Wells
Harvey helped us again with a mistake on the billing of the broadband contract.

Respuesta de Vodafone UK - Tunbridge Wells
Harvey, super personable. Super Knowledgeable and sorted 2 of my issues and sorted my broadband new deal ! Great service as always for Tunbridge Wells

Respuesta de Vodafone UK - Tunbridge Wells
Saf, you are a wonderful salesman. Thanks so much for uour service and plan with low price. 🤩

Respuesta de Vodafone UK - Tunbridge Wells

Respuesta de Vodafone UK - Tunbridge Wells
Saf brilliant service very helpful new phone today fast process brilliant guy

Respuesta de Vodafone UK - Tunbridge Wells

Respuesta de Vodafone UK - Tunbridge Wells
If I could give zero stars, I would.
I have been without internet for the last two weeks, and despite multiple calls, nothing has been resolved. Every time I contact customer service, I’m told the same thing: “We will update you.” But no update ever comes, and no real action is taken.
Today was the worst experience yet. I was on the phone for 51 minutes, and the advisor still couldn’t find or solve the issue. She couldn’t even complete basic troubleshooting for my number. After nearly an hour on the call, I was left exactly where I started — with no solution and no internet.
The most frustrating part? I have three SIMs and mobile contracts with them and pay over £180 per month. For a customer paying that much, the level of service is shocking. There has been zero compensation, zero urgency, and zero accountability.
Two weeks without internet is unacceptable. Keeping customers on long calls without resolving anything is unacceptable. Promising updates and never delivering is unacceptable.
This has been an extremely disappointing experience, and I expected far better service for the amount I pay.
Avoid if you value your time and money.

Respuesta de Vodafone UK - Tunbridge Wells
Really helpful. Diogo was very patient and knowledgeable

Respuesta de Vodafone UK - Tunbridge Wells
Very helpful Diogo very easy to get sorted

Respuesta de Vodafone UK - Tunbridge Wells
Brilliant Diogo as very helpful!

Respuesta de Vodafone UK - Tunbridge Wells
What a stroke of luck that lovely Jordan was in the TW store when I popped in today! Welcoming, polite, knowledgeable and professional, I could not have wished for a better service. Thank you for your sweet patience, Jordan x

Respuesta de Vodafone UK - Tunbridge Wells
Jordan is amazing and helpful. I love his help very much.

Respuesta de Vodafone UK - Tunbridge Wells

Respuesta de Vodafone UK - Tunbridge Wells
Saf was great help, appreciate the amazing service

Respuesta de Vodafone UK - Tunbridge Wells
Diogo, help me with my new sim card.
Amazon service
Thank you Diogo

Respuesta de Vodafone UK - Tunbridge Wells
Saf was great help would recomendo hit service to others. Obrigado!!!

Respuesta de Vodafone UK - Tunbridge Wells
We were served today by Diogo everything was made easy as it should be.
He was very attentive and answered every question. I was in no doubt this was the place I was meant to be for my phone and broadband.

Respuesta de Vodafone UK - Tunbridge Wells
Diogo help me set up my phone, very helpul. 5 starts to Diogo

Respuesta de Vodafone UK - Tunbridge Wells
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