Archie and Maddie were fantastic. Very knowledgeable and got a competitive deal and Maddie set up my new device for me. Excellent service all round. Very happy.
La empresa ha respondido
Localización
Cambiar localización125 High Street, SO23 9AS Winchester, GB
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Consulta las opiniones de los clientes
Maddie at your Winchester branch was very personable, extremely knowledgeable and efficient. Very grateful for her help in sorting out my connectivity issues
La empresa ha respondido
Harvey was brilliant - sorted out a new contract phone & an upgrade for us. Explained options clearly & was lovely enough to set up our mum’s phone for her, including her photo of Dad as her screensav... Ver más
La empresa ha respondido
James explained a reasonably complex offer to us making it easy for us to understand. He at all times showed great patience and answered our questions with ease and in a very professional manner. H... Ver más
La empresa ha respondido
Información sobre la empresa
- Operador de telefonía móvil
- Tienda de celulares
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Vodafone UK - Winchester
Escrito por la empresa
Información de contacto
125 High Street, SO23 9AS, Winchester, Reino Unido
4,9
Excelente
224 opiniones
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Spoke to Maddison today
Spoke to Maddison today, very helpful will be using Winchester branch in the future
17 de junio de 2025
Opinión espontánea
Respuesta de Vodafone UK - Winchester
Hi Susan. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hannah was extremely efficient and…
Hannah was extremely efficient and helpful. Very knowledgeable and straightforward.
26 de mayo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Winchester
Hey David,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Knowledgeable Staff, Great Service
We were helped by Hannah on our first visit to Vodafone. She listened carefully to us trying to understand our unique situation. She was knowledgeable about the product offerings and helped us arrive at a workable solution to our problem. She was so friendly and helpful. Couldn't be happier...
20 de mayo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Winchester
Hey Gary,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you, Hannah of Vodafone Winchesteroccasion to visit Vodafone‘s shop…
I had occasion to visit Vodafone‘s shop in Winchester to resolve a query on my account. I start with by Hannah and I must say I was impressed with her level of service. She obviously had a complete understanding of company procedure in respect of broadband and ancillary matters and what she was unable to resolve my problem immediately she was able to recommend a future route to resolve matters. A charming and personable member of staff. Thank you, Hannah, for your kind assistance.
19 de mayo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Winchester
Hey Gordon,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Went into the store today after making…
Went into the store today after making a mistake with my contract and I can say my problem was resolved swiftly and professionally by Madison! Thank you very much for the help.
19 de mayo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Winchester
Hey Daniel,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service
30 de abril de 2025
Opinión espontánea
Respuesta de Vodafone UK - Winchester
Hey Rob,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Hannah
Hannah, the employee who sold me the watch at the Winchester voda phone shop was extremely helpful, pleasant and patient. She went through how the watch works, and helped me set up the
apps I needed. The service I received was excellent. Thank you!
!
27 de marzo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Winchester
Hi Turid,
We appreciate your review and are thrilled to receive such positive feedback.
Should you need any assistance, feel free to contact the Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.
Thank you,
Vodafone Social Media Team
Maddie was brilliant
Maddie was brilliant. She fixed my problems and helped me sort my phone out. I will be back. Thank you so much
18 de marzo de 2025
Opinión espontánea
Respuesta de Vodafone UK - Winchester
Hello Maggie,
It's great to hear about the positive experience which you had with Maddie. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I recently changed my 26 year old…
I recently changed my 26 year old mobile phone with a modern one that had the Internet. Being so old it caused a lot of technical problems, because I wanted to keep my old number. I cannot thank the superb help we were given by both Harvey and Hannah, who managed to get all my details moved over. I would really recommend calling into Vodafone in Winchester.
10 de febrero de 2025
Opinión espontánea
Respuesta de Vodafone UK - Winchester
Hi Jennifer. Thank you for your review for both Harvey and Hannah. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Top Service
Archie was friendly professional and got me a great deal
9 de febrero de 2025
Opinión espontánea
Respuesta de Vodafone UK - Winchester
Hi Dan. Thank you for your review for Archie. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic customer attention at the Winchester branch!
Extremely helpful! At explaining charges, contracts, plans and finding the best deals! Amazing at dedicating time to making things very clear and easy to understand! Much easier to make decisions if you are face to face in the shop! Overall, a very satisfying experience! Thank you!!
22 de enero de 2025
Opinión espontánea
Respuesta de Vodafone UK - Winchester
Hi Inel. Thank you for your review. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Couldn’t have wished for more brilliant…
Couldn’t have wished for more brilliant service from archy
20 de enero de 2025
Opinión espontánea
Respuesta de Vodafone UK - Winchester
Hello, Ann,
Thanks for letting us know what an amazing job Archy did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I cannot praise Alexei enough for his…
I cannot praise Alexei enough for his outstanding service at the Vodafone Winchester store this morning. He was incredibly helpful in assisting me with switching from a different provider to an excellent SIM-only deal with Vodafone.
Thanks to Alexei, I now have a £10-a-month plan with 40GB of data, unlimited calls, and texts. I’m absolutely delighted!
I did notice a member of staff sitting down who was engrossed in his phone, which some recent reviews have also mentioned. While I understand staff may use their phones for work-related purposes, I would suggest that when a customer enters the store, staff should immediately disengage from their phones, stand up, and warmly welcome them.
That said, my experience with Alexei was exceptional. He was professional, patient, and genuinely helpful in making sure I got the best deal. I cannot fault the service I received—thank you,
18 de enero de 2025
Opinión espontánea
Respuesta de Vodafone UK - Winchester
Hi Janet,
Thank you for your review, and for sharing the experience you had in store. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Went into Winchester store today…
Went into Winchester store today (11/01/2025) shop was empty, first staff member who was on his phone looked up and passed us onto another member of staff as he clearly couldn’t be bothered with us. Second member of staff sat us down, we explained we wanted to upgrade my wife’s phone from an IPhone 6 as we were still paying £41 per month for an old phone, so wanted to upgrade and reduce monthly. After 10 mins of I don’t know what he was doing, we were told we could get a iPhone 14 for £52 per month…..sorry, did you not hear what we wanted to do? Asked him if there were any other options…..yes, we could get a refurb phone!!!! I have a new iPhone 13 with Tesco mobile with unlimited everything for £30 per month….. when I said that we would not be doing an upgrade and will therefore be leaving the store AND Vodafone, he shrugged his shoulders, said nothing and we left. No customer service, no smiles, no help in trying to find the right product at the right price….Vodafone, sack them, there are enough people around that would love to work and give a decent experience to your customers. From a now FORMER Vodafone customer of over 20 years…
11 de enero de 2025
Opinión espontánea
Respuesta de Vodafone UK - Winchester
Hey, I'm sorry you've had an unsatifactory experience in our store. You can also upgrade by downloading our MyVodafone app or visiting our website. If you still need any help or would like us to look into anything further, please come and chat to us over on Facebook at vodafone.uk/3K1e4GB, via Twitter vodafone.uk/3nfdPyY or on Instagram https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
I was served by Hannah at the…
I was served by Hannah at the Winchester store. She was absolutely brilliant, not pushy at all, and was able to help me with all my questions and show me the comparisons between my phone options, so I could choose the best model for me. Thank you Hanah for looking after me.
5 de enero de 2025
Opinión espontánea
Respuesta de Vodafone UK - Winchester
Hi Adrian,
This is lovely feedback for Hannah. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Useless customer services in…
Useless customer services in Winchester!!
Went in to ask about my broadband wanted my name and postcode told me i had no broadband with them .. i did !! Asked about my account said i needed picture id !? I had my work id with name and picture !! Not good enough !? Poor service and time to leave !! Was looking for reassurance got exactly the opposite 🤡
28 de diciembre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Winchester
Hey Jon, I'm sorry for the mix up over your account and our security. When we ask for photo ID, this needs to be your Driving license, Passport, or some other official form of ID. As a works ID isn't instantly recognisable, we wouldn't be able ot accept this. If you still need assistance with your broadband, our online team will be more than happy to help: https://www.vodafone.co.uk/contact-us/
Thanks, The Vodafone Social Media Team
Jack at the Winchester Shop.
Jack at the Winchester was great. Explained every option for me to choose and helped me with what I needed. Great stock of phones and great deals.
30 de noviembre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Winchester
Hi Martin,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Thank You Maddie!!
We recently went to this store to renew my wife's contract and add myself as an authorised user of her account. We had the pleasure of meeting Maddie who was absolutely brilliant and could not have been more helpful. I know Vodafone have gone through a bad patch but this young lady restored our faith in this company and I hope she's appreciated by her management. Thank you Maddie - two very satisfied customers!
16 de noviembre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Winchester
Hi Pac Man,
This is amazing feedback for Maddie. Thanks for taking your time to share this. We appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Jack is amazing
Jack is amazing! Quick and easy. Reliable and knowledgeable. Thank you so much
21 de noviembre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Winchester
Hi there,
Thank you for taking the time to review and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent service from Hannah, Winchester Store
I was served by Hannah in the Winchester store on Thursday 14th Nov and she was so helpful and professional
14 de noviembre de 2024
Opinión espontánea
Respuesta de Vodafone UK - Winchester
Hi Suzie. Thank you for your review for Hannah. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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