I came in in a fluster on a Friday evening 45 mins before closing, after my phone had given up on reading its SIM card and i had a big journey ahead. The staff were very patient with me and took care... Ver más
La empresa ha respondido
Localización
Cambiar localización29/30 Parliament Street, YO1 8RS York, GB
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Consulta las opiniones de los clientes
Hannah was the best sales person I have ever met in Vodafone ( I have been with VF for 20 years … & not always been complimentary). However, Hannah put all that right. She was extremely amazing with m... Ver más
La empresa ha respondido
Hannah from Vodafone in your was wonderful. She was respectful knowledgeable and human. She gave me the time and space to make decisions. She didn’t assume knowledge. She was a breath of fresh air! Th... Ver más
La empresa ha respondido
Jay at the York store was helpful and friendly. He gathered information to help me decide what to do and quickly resolved a problem with my phone. I had been considering switching providers but afte... Ver más
La empresa ha respondido
Información sobre la empresa
- Operador de telefonía móvil
- Tienda de celulares
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Vodafone UK - York
Escrito por la empresa
Información de contacto
29/30 Parliament Street, YO1 8RS, York, Reino Unido
4,5
Excelente
421 opiniones
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Hannah in York is fantastic …
Hannah at the branch in York city centre was fantastic. It was a complex enquiry that demonstrated her vast knowledge. She was patient with an excellent sense of humour. Can’t remember the exact date I came into the branch but just found the QR code and the excellent service remains very memorable
24 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - York
Hey Joanne,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Nicola was extremely helpful in the…
Nicola was extremely helpful in the York store today her attitude and kindness was out of this world she went out of her way to help us
3 de octubre de 2025
Opinión espontánea
Respuesta de Vodafone UK - York
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
I took out a much cheaper monthly…
I took out a much cheaper monthly contract with Tesco. Trying to get a network unlock code (nuc) from Vodafone is proving impossible. Twice now I have filled in the correct form (send via email so you can't really go wrong) each time an acknowledgement comes back stating: your nuc will be sent at the end of 10 working days. And it's a total rigmarole to speak to someone only for them to tell you: computer says no, you have to start again only to be told it's another 10 days. Frustrated ex customer. Monika Wills
2 de octubre de 2025
Opinión espontánea
Respuesta de Vodafone UK - York
We value your feedback, and I apologize for the inconvenience caused. If you still need any support please contact our dedicated team that can be reached by calling 0333 304 0191 or via live chat here - https://vodafone.uk/2aDQ1gh. You can also come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
The staff are very happy and helpful a…
The staff are very happy and helpful a special Ellie
1 de octubre de 2025
Opinión espontánea
Respuesta de Vodafone UK - York
Hey Chris,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Hannah was a really helpful member of…
Hannah was a really helpful member of staff. She helped me to get the right deal for my needs
29 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - York
Hi Murray,
Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We’re always here to help!
Thanks again,
Vodafone Social Media Team
Very accomodating
26 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - York
Hey Logan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
5 stars for Max
Max dealt with us. He was very knowledgeable and friendly. Made the whole process of switching broadband very easy. Couldn't have gone better.
25 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - York
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Very helpful and kind would 100%…
Very helpful and kind would 100% recommend!
25 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - York
Hey Ana,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Cleared 2 devices at over £1100 left to…
Cleared 2 devices at over £1100 left to pay because I wanted a upgrade . Vodafone Decide to repay loyalty with you can't upgrade. There system uses a full credit check even to upgrade when most mobile companies don't . I appealed and even lodged a formal complaint . No middle ground or compromises made. I have to wait for my credit file to update ...just to upgrade. A upgrade I. Owed as a existing customer. Simply a bad way to do business
25 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - York
Hey there,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Went in to the store and was seen to by…
Went in to the store and was seen to by Nicola, it was not a run of the mill enquiry but she was very helpful and knowledgeable. I found out what was offered, went away and did some further research and came back the next day and she remembered my name and the solution and got me set up extremely quickly. Would recommend her
13 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - York
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Hannah the Vodafone angel
Hannah was just amazing and like an angel she helped us in a country where we were feeling lost thank you so much Hannah and you are the Angel we needed now that we have a SIM my daughter can complete all her college formalities so easily
11 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - York
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
I was served by Sally yesterday and she…
I was served by Sally yesterday and she is a brilliant sale person , lovely and friendly and very helpful , your team is very lucky to have her
10 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - York
Hey Sam,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I have paid Vodafone for years and a…
I have paid Vodafone for years and a shareholder however the service has reduced every year spent this morning on a stupid Web chat the chatting to agent before cur off then send a message to say get back in touch through our useless web chat.
I have 3 locations where I had good service for years london Poole and York
For the last 2 years I have had no Internet pm in york the local shop that doesn't get either tells me too busy. In london and poole this year I keep loosing Internet and things taking 30 min to arrive. Friend sending me pics sat next to me the same. I moved yo Vodafone after BT took over EE as I lost connection in London a block of flats build in front of one transmitter and awaiting a part 2yrs for the 2nd. Now Vodafone as bad overall worse.
9 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - York
Thank you for taking the time to share your experience. We would love the chance to review your feedback about the network, please contact our Social Media Team via Facebook at vodafone.uk/3lCYUxW or Instagram at https://ig.me/m/vodafone.
Many thanks,
Vodafone Social Media Team
Sally was fantastic
Sally was fantastic, sorted my phone upgrade out without any hassle. Explained everything fully.
6 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - York
Hey Andrew,
Thanks for the lovely review and fantastic support for Sally.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sally was fantastic
Sally was fantastic, what an absolute asset to this company. Very professional and excellent at her job. Thank you Vodafone!
6 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - York
We're happy to hear that you had such a positive experience. It's wonderful to know that you were impressed; we appreciate you taking the time to share your feedback!
Thanks,
Vodafone Social Media Team
Nicola was the customer service lady…
Nicola was the customer service lady that helped me today. Thank you so much for all your assistance and time taken when helping me today. I had her running around in circles with all my questions and purchases. She helped me with everything and nothing was too much of an effort for her. She is a great asset to that branch and I would recommend that she gets recognition for her personality and helpfulness. Best wishes Graham Smith
3 de septiembre de 2025
Opinión espontánea
Respuesta de Vodafone UK - York
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Sally was so knowledgeable and…
Sally was so knowledgeable and attentive, price matching a previous offer I had been given. I was very satisfied with my experience in store today :)
30 de agosto de 2025
Opinión espontánea
Respuesta de Vodafone UK - York
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Respuesta de Vodafone UK - York
Hey Karen,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great at the job helped me with…
Great at the job helped me with everything I need
16 de agosto de 2025
Opinión espontánea
Respuesta de Vodafone UK - York
This is great to hear, thank you for sharing!
Vodafone Social Media Team
Coverage and review
I'm very happy with Vodafone. Good customer service decent offers however the only problem is the coverage in my area it's always 1 bar. Other than that I would recommend for people who want a all rounder.
15 de agosto de 2025
Opinión espontánea
Respuesta de Vodafone UK - York
We're happy you're pleased with our customer service and offers. We appreciate your feedback regarding the coverage in your area, if you would like us to look into this, please reach out to us on Facebook at http://vodafone.uk/2Fpnah2 or Instagram at https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
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