I came in in a fluster on a Friday evening 45 mins before closing, after my phone had given up on reading its SIM card and i had a big journey ahead. The staff were very patient with me and took care... Ver más
La empresa ha respondido
Localización
Cambiar localización29/30 Parliament Street, YO1 8RS York, GB
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Consulta las opiniones de los clientes
Hannah was the best sales person I have ever met in Vodafone ( I have been with VF for 20 years … & not always been complimentary). However, Hannah put all that right. She was extremely amazing with m... Ver más
La empresa ha respondido
Hannah from Vodafone in your was wonderful. She was respectful knowledgeable and human. She gave me the time and space to make decisions. She didn’t assume knowledge. She was a breath of fresh air! Th... Ver más
La empresa ha respondido
Jay at the York store was helpful and friendly. He gathered information to help me decide what to do and quickly resolved a problem with my phone. I had been considering switching providers but afte... Ver más
La empresa ha respondido
Información sobre la empresa
- Operador de telefonía móvil
- Tienda de celulares
- Proveedor de Internet
- Servicio de telefonía e Internet
- Proveedor de servicios de telecomunicaciones
Sobre Vodafone UK - York
Escrito por la empresa
Información de contacto
29/30 Parliament Street, YO1 8RS, York, Reino Unido
4,5
Excelente
421 opiniones
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The staff “Hannah” from York branch is…
The staff “Hannah” from York branch is amazing and she is very friendly and helpful.
31 de agosto de 2026
Opinión espontánea
Respuesta de Vodafone UK - York
Hey Zixin,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Super Helpful and Patient Staff (even on a Friday Evening!)
I came in in a fluster on a Friday evening 45 mins before closing, after my phone had given up on reading its SIM card and i had a big journey ahead. The staff were very patient with me and took care and time to help. Jay methodically helped test whether it was a SIM or phone issue and after deducing it was the phone, helped advise me on where i could seek a repair. I asked about contracting a new one phone and everyone helped advise me on what may suit my needs, not trying to unnecessarily sell the biggest and best but helping me get value for my needs/wants. Jay then also sought out a sensible SIM contract to go with it finding something that almost matched my current SIM only price, a big win, and everyone stayed past closing to help set that up and send me on my way ready to tackle my journey. Very happy with my experience and i appreciate everyone that helped (sorry that i didnt take everyone's names!)
28 de agosto de 2026
Opinión espontánea
Respuesta de Vodafone UK - York
Hey Charlotte,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jay was very helpful,helped me get my…
Jay was very helpful,helped me get my esim activate the man is a credit to the company and should have his won store 10/10
29 de agosto de 2026
Opinión espontánea
Respuesta de Vodafone UK - York
Hey John,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
No complaints whatsoever
Went in to pay off the rest of my device plan and upgrade to a new phone.
Got served by Nicole and she was lovely and polite. All done quickly and no problems at all.
28 de agosto de 2026
Opinión espontánea
Respuesta de Vodafone UK - York
Hey Sara,
Thanks for the lovely review and fantastic support for Nicole.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant service by Jay really…
Brilliant service by Jay really professional and listening to our needs
28 de agosto de 2026
Opinión espontánea
Respuesta de Vodafone UK - York
Hey Rach,
Thanks for the lovely review and fantastic support for Jay. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The experience was fantastic which was…
The experience was fantastic which was mainly due to Hannah, she went above and beyond in order to make sure what I need and I left fully satisfied, would highly recommend the service and she was the reason why
27 de agosto de 2026
Opinión espontánea
Respuesta de Vodafone UK - York
"Hey Marty,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Jay - York store
Jay - York store.
Superb customer services went above and beyond to rectify my problem with data. 10/10 thank you so much Jay!
26 de agosto de 2026
Opinión espontánea
Respuesta de Vodafone UK - York
Hey Lizzie,
Thanks for the lovely review and fantastic support for Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Hannah from Vodafone in your was ace
Hannah from Vodafone in your was wonderful. She was respectful knowledgeable and human. She gave me the time and space to make decisions. She didn’t assume knowledge. She was a breath of fresh air! Thank you so much Hannah.
22 de agosto de 2026
Opinión espontánea
Respuesta de Vodafone UK - York
Hey Sarah,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Stop contacting me you Vodafone are a…
Stop contacting me you Vodafone are a disgrace iv told you 3 times im taking my broadband away from you inn Oct too fibre broadband iv taken my sons sim card away from you now and my mobile will be very soon can't wait too get away from your targeting bad behaviour im not a well man and you just make it worse so go away and don't answer this reveiw im not allowed too print what I think of your service
3 de agosto de 2026
Opinión espontánea
Respuesta de Vodafone UK - York
Hi John,
Thank you for sharing your feedback. I understand from your comments that you've repeatedly asked not to be contacted and that you're frustrated by recent changes relating to your broadband, mobile services, and marketing communications. I'm sorry for the distress and inconvenience this situation has caused.
I sincerely apologise for the difficulties you have encountered with our service. I completely understand the significance of a seamless and hassle-free experience, and I truly regret that we have fallen short of your expectations. Please be assured that this is not the level of service we aim to provide to our customers.
To ensure your concerns are reviewed and addressed by the appropriate team, I recommend contacting our support teams by calling 0333 304 0191 or through Live Chat here: http://vodafone.uk/2LCJiTm
If you ever need anything further, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Jay was very helpful and very…
Jay was very helpful and very knowledgeable and helped with everything I needed. Even gave me some advice on places to visit whilst on holiday.
20 de agosto de 2026
Opinión espontánea
Respuesta de Vodafone UK - York
Hey Emily,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing service from Jay
I worked with Jay and he provided amazing service and promptly resolved my issue as well as helped me review my existing account and find me some savings.
17 de agosto de 2026
Opinión espontánea
Respuesta de Vodafone UK - York
Hey Nathaniel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service
Great advice, listened and understood my requirements
16 de agosto de 2026
Opinión espontánea
Respuesta de Vodafone UK - York
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Came to jay with so many issues and he…
Came to jay with so many issues and he fixed them all he’s a credit to the company , thank you so much jay
15 de agosto de 2026
Opinión espontánea
Respuesta de Vodafone UK - York
Hey Ellie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jay in the York Store
Jay at the York store was helpful and friendly. He gathered information to help me decide what to do and quickly resolved a problem with my phone.
I had been considering switching providers but after this positive experience I’m staying with Vodafone.
12 de agosto de 2026
Opinión espontánea
Respuesta de Vodafone UK - York
Hey J McArthur,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Crappy crap crap So got sim downloaded app got…
So got sim ,downloaded app got verification code entered code, sent me back to download app. Tried Toby ,crap as most bots are . Won't let me open / register new account or register new sim or buy a plan because don't have a account. I
don't know how they expect to get new customers. New sim going in bin .
Oh and dont press option 3 to make a complaint if you call them because they just cut you off
14 de agosto de 2026
Opinión espontánea
Respuesta de Vodafone UK - York
Hey Sue,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please be aware that this is not the level of service we aim to provide to our customers. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Great service 10/10
13 de agosto de 2026
Opinión espontánea
Respuesta de Vodafone UK - York
Hey Charlie,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Fab experience
Fab experience, easy going but professional staff. Jay was amazing. Would recommend
11 de agosto de 2026
Opinión espontánea
Respuesta de Vodafone UK - York
"Hey Jord,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Very knowledgeable
Very knowledgeable, excellent people skills, nothing was to much trouble, fantastic assistant, thank you
10 de agosto de 2026
Opinión espontánea
Respuesta de Vodafone UK - York
Hey there,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Upgrading my phone contract
We went into York store today as my father in laws phone was slow it’s around 9 years old, Faith and sally were excellent, very attentive, my father in law is 78 years old, hard of hearing and has onset dementia, the girls were extremely patient and helped him get a good deal with his broadband and phone contract, they were happy to help with everything, many thanks for there help, excellent service
8 de agosto de 2026
Opinión espontánea
Respuesta de Vodafone UK - York
Hey Peter,
Thanks for the lovely review and fantastic support for Faith and Sally.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service from Faith
Excellent service from Faith in the York branch. Everything was handled efficiently and confidently even though she was only a month into the role. Can’t speak highly enough of her - well done and thank you for making the task easy.
5 de agosto de 2026
Opinión espontánea
Respuesta de Vodafone UK - York
Hey Mr Ivel,
Thanks for the lovely review and fantastic support for Faith.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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