Vumatel Opiniones 

Vumatel is the worst wifi/fibre provider in SA. Don't think it will be better through a Vodacom contract. It is ridiculous that you are forced to make use of certain providers, simply because "it's their line and the only one in your area" and you have no option of using any other company. You can not depend on Vumatel for sustained service delivery. You will be charged a great fee every month and NOT have internet! Do yourself a favor and just DON'T get Vumatel. I know it's difficult, especially in small towns where certain suburbs offer no other option. Speaking from experience here, you will most definitely regret it!

Do not recommend at all , within the first month my wifi was so slow and had a limit of 2 devices only . But they claimed to be uncapped. We now upgraded , however they're taking weeks to put our wifi back on

Thank you so much for Asekho and Sive that came quick to.install the fibre box for the internet they are really good people and very professional. They are awesome thank you.

Having to leave this feedback itself was a struggle. Their network is pathetic and unrealisable , especially if you work from home. You always have to be prepared for prolonged connectivity and sometimes the WiFi can be down for days without any prior communication! I’d give them a zero star if I could. 😒

Incompetence. My line was just activated and not a day later they cancel the line and tell me the ISP canceled it. Really, Vumatel canceled it (for some unknown reasons) and screwed up.

ABSOLUTE DISGRACE!! Our WiFi has been off for nearly the WHOLE MONTH and they keep referring us to our internet provider and shifting the blame. Their customer service is PATHETIC. Multiple people in our area has had the same issue as ourselves and NOTHING is being done about it. This organisation is an embarrassment and an absolute joke. Goodluck to any unfortunate soul who signs up with them. You have my condolences.

I took to X(formally Twitter) to lay a complaint regarding having no internet for 7 days now. They gave me a case number (#01432307) and explicitly said they will attend to the matter soon. As I'm writing this review they haven't assisted me. This is the fundamental problem with Oligopolies, you can't hold them accountable to the highest degree. They like to comment quick in the publics eye and behind closed doors they stick you the middle finger up your behind. Absolute ineptitude.#Humanrights

Absolute GARBAGE, they installed for my mother on the weekend and it still has not been activated. The technicians that came to install left as soon as they were done, like thieves in the night without walking her through the activation process. She had to call them to ask what she was supposed to do after installation , even then the activation still failed. When we call the ISP we’re told that our account has 3 order numbers which is why activation is failing and they’re asking US whether WE don’t know how to delete the other 2 order numbers so that we can reregister, are we the technicians that are supposed to be doing that? We were on hold for 30 min only to be met with utter incompetence and people who seem disinterested in doing their job. Now we’re waiting for a refund which I doubt will be a smooth process. Absolutely disgusting service.

Dear Vuma Supervisor/Manager,
I hope you are well.
I am writing as a very disappointed customer regarding my Vuma installation application.
On 26 May 2026, one of your street agents assured me that my internet service would be installed the following day. However, when the installation technician arrived, I was informed that the installation could not proceed because there is no pole close enough to my house.
I would like answers to the following concerns:
Why was I not informed beforehand that installation might not be possible due to the distance between my property and the nearest pole?
Why has there been no communication regarding whether a new pole will be installed or if the installation can still proceed?
Why has no one provided information about a possible refund after this inconvenience and disappointment?
I am deeply saddened and frustrated by the lack of communication and customer service I have experienced. I regret choosing Vuma WiFi in Mamelodi09 East and expected much better service from your company.
I would appreciate a prompt response regarding the status of my installation and the refund process, if applicable.
Yours faithfully,Nelisiwe Manyshongo
Ref No 0260536033821

I got this fiber from the 11th of / 5/26 the installation team has no respect bad attitude towards customers, my wifi is still not working

I have rarely experienced service as poor as what I received from MWEB and Vumatel.

After placing my fibre order with MWEB, I waited weeks without any communication. I eventually had to phone them myself multiple times, each time waiting 40 to 50 minutes to get through to their call centre. The consultants were either unwilling or unable to assist and simply blamed Vumatel, even though customers cannot contact Vumatel directly.

After several follow-ups, MWEB finally called to schedule an installation. Vumatel then failed to arrive for the appointment and provided no notice or explanation. I had to spend another 40 minutes on hold just to find out why they had not shown up, and MWEB could not provide any reason or timeframe.

A second appointment was arranged. I specifically requested a 12:00 appointment, and although this was never confirmed, I later received an email scheduling the installation for 14:00 instead. Despite not agreeing to that time, I accepted it because I was desperate to get connected.

The technicians eventually arrived almost an hour late. During the installation they:

Spilled glue on my furniture and floor;
Left dust and debris from drilling;
Did not clean up after themselves;
Left the fibre box hanging loosely by the cable, creating an obvious risk of damage.

To make matters worse, the internet still does not work.

The technicians were unable to explain why the service was not functioning, could not say when it would be fixed, and did not provide the Wi-Fi password.

I then contacted MWEB technical support and spent two hours on hold, only for the call to be disconnected.

This is, without question, the worst customer service I have ever experienced. The installation was unprofessional, communication was virtually non-existent, and the support process has been extremely frustrating.

I would strongly caution anyone considering MWEB and Vumatel to think twice before signing up.

I honestly do not recommend using Vuma Itel’s network. Their service has been very disappointing. The WiFi can stop working for days or even weeks, and when you try to contact customer support regarding the issue, you receive little to no assistance.
I have reported network problems multiple times and still did not get proper help or feedback. What makes it worse is that customers are expected to pay the full monthly amount even though the WiFi is not working for the full 30 days.
Very poor service and unreliable network support.

The customer service at Vumatel is terrible, when it came to getting the wifi installed they were here quicker than the speed of light, I now have an issue where the router isn't working, mind you it's new, and I made them aware I work from home and it's urgent, but still no one has come through and they don't even answer calls. Just terrible for the price they are charging.

Day 2
They advised that the the issue had been logged as urgent and said they would be at the property early to fix, it is already 1:30pm and no one is here yet

Yet another day gone by and both Vumatel and Vox were unable to get me connected- 6 days later. I have spent lots of money on data and a back up wifi so that Vumatel can get me connected but guess what like every other review its been a week and all words no action. Everyday I am being promised my line to be activated not because I hadn't paid, its because of the "migration". Now I have to suffer the fact that I was unfairly disconnected with no notice, had to go through 2 long weekends without coverage and I get told I need to wait a little more. I don't even have the patience anymore. Everyday my query is moved to a different department with no resolution but "Apologies for the inconvenience" are they really??? Because excellent service is helping your clients not making them beg to be connected. I am absolutely disgusted with Vumatel, its my first time and I am already frustrated with the sloppy service. Till now no one has even contacted us , we hear one thing from Vox and then the opposite from Vumatel...Attached is an example of what incompetent people look like. If you are looking for a secure service provider, please do not approach Vumatel, honestly I should have taken my own advice and read peoples experiences first, because this is just ridiculous!!! To top it all i was given 2 timeslots that technicians will arrive at my home and no body showed up. This is now taking my work time and my personal time. Last night I was sent a 3rd time slot, tell me this is their version of escalated to string people along??? This is a scam!!!
Now I need to be available at 11 as well for the ghost technician to arrive. I am sick and tired of this crap.

Vumatel needs to be put under pressure by a competitor their monopoly allows for poor service and and a don’t care attitude

The experience completely exceeded my expectations. It was quick, simple and professional. Everything was done within a few hours of application. Within minutes of applying online a received a call confirming a team was on the way. And within an hour a team was at my house and installation was done. The whole process was so fast and easy, I am so impressed.

Extremely poor service. Not helpful. They don't tell you in the fine print that you need to buy a computer their system. We can expect that Vuma to lie to me.

Scam. I ordered and did not get any service. 750 rand gone. Becareful with vuma agents .

For anyone needing WI-FI, from start to finish including your service provider - contact Nomzamo Mbanjwa! I have never in my life delt with such an amazing individual - coming from the sales and business solutions background, I have never received such amazing and fast service from ANYONE. Nomzamo sent me my service provider options to which I selected my choice. Nomzamo had Vuma install, my service provider activate my line, and my router delivered within 2 business days. She assisted me on the Friday, and I was up and running by the Monday afternoon. Thank you so much Nomzamo, Vumatel are very lucky to have you part of their team. If I could have given you a 10-star rating, I would have.

Vumatel pathetic service provider
I paid for for WiFi a week ago and have router installed but the router is not activated no one has even tried contact us or even come out to property to have router activated it's so simple to get this sorted how it's still not done vumatel service team is absolutely useless and incompetent of doing the jobs absolutely pathetic
Pleas try use a another company
Vumatel sucks