Vumatel Opiniones 

Vumatel pathetic service provider
I paid for for WiFi a week ago and have router installed but the router is not activated no one has even tried contact us or even come out to property to have router activated it's so simple to get this sorted how it's still not done vumatel service team is absolutely useless and incompetent of doing the jobs absolutely pathetic
Pleas try use a another company
Vumatel sucks

Absolutely shocking. They dig up the entire neighbourhood yet the connection remains poor quality. I am seriously thinking of going 5g router and cancel my subscription.

It's no surprise to see that Vumatel has a 1.5 review rating on Trustpilot. That shows what a terrible internet service provider they really are. Terrible customer service agents. Horrible business practices. Terrible company as a whole.

My connection has been lost for almost a week. Technicians rocked up at my premises yesterday while I was at work. Brilliant!!!! No phone call or no call made to my alternative contact number. Nice!!! I am up to wits end with VUMA! I do online studies and need my connection sorted ASAP.

Worse customer service experience, long queues, unreachable, WiFi service off line since the 16 January 2026 till todate, problem not resolved. Unhappy customer.

To this day i stand by my first review vuma is still the worst Fibre to have, they never communicate professionally with customers and they never resolve technical issues in time it's been 2 days again with the same internet outage.

No reimbur*****t to customers or alternative ways to resolve this matter or a solution to this problem.

Vuma has been extremely reliable. Since installation 6 years ago , the connection has been stable with no issues and no need to contact support. Internet only goes down when there’s no power, never because of the fibre. Highly dependable service.

Fibre cable to be connected to split box a 5 min job. I is taking Vumatel 8 days to do this. Guys think twice these guys technical team are substandard and your complaints are not handled. Oh and if it stated here they answer you direct do not believe that they don't.
All vumatel clients change to.openserve
Rather find another Fibre option

I logged a call with an agent on moving home and instructed the agent that my service must be terminated at my old address on the 1st January and enabled at my new address on the first January 2026.
I have been following up daily since the past 7 days for update on the moving home installation and no feedback, on the 31th at midnight the old address got disconnected for wifi, today is the 2 Jan no update on the installation at new apartment and tried requesting feedback, no update awaiting feedback.

Can anyone advise a better service provider quick turn around time as this one is crappy!!!

Reported a problem on the 26th of December, didn't receive any communication until 2 days later. The internet was then active for a couple of hours only to fail again. Then it was classified as an area outage, phoned them again to be told it was resolved but still no connectivity. Customer service is atrocious on their end. Do not select them as an option, worst experience ever!

worthless isp still waiting for my refund

Such a disgracefull ...waiting for my refund since last week

Vumatel deducted on a weekend and cancelled my fibre today. I work from home and rely on the internet. The agents were not helpful and when I requested to speak to the manager, they waited until 6pm until they left the office to tell me they will escalate it at 8 am when they are back. I sent proof of payment and emphasized that I do not have anywhere to go, and it was not my fault that they debited on the weekend. With the treatment I just received it shows that Vumatel only focus on getting customers. Once we're in they do not care about us. As long they get their money. They don't give a damn!!!

I have been waiting for days to have my line activated. Vuma keeps closing the ticket saying its been resolved without doing anything.The email updates are as useful as a waterproof towel.

They must reach out and provide feedback to their customers. I don’t have wifi from Wednesday and logged a call and up to today Saturday the 11th. Is like they don't care about their clients I am really not happy

There has been an ongoing internet outage for three days now, and the service has proven to be both unreliable and frustrating—especially for those of us who work from home. It’s unacceptable to go this long without access to an essential service that we pay for.
What’s even more concerning is that while Webafrica remains without signal, Mweb—operating under the same Vumatel network—has full connectivity. Yet, Webafrica continues to report a general outage in the area. This lack of clarity and accountability is extremely disappointing.

So disappointed that our estate chose to go with Vumatel Fibre…..connection always poor or non existent 😡

This has got be the worst fiber infrastructure.

Monday morning a technician switches off the street, promising it will be back by the end of the day. Tuesday he carries on until lunch and then leaves. It is still not working. Vumatel is a monopoly on fibre in our urban area, so there are no consequences. A private company with a monopoly, acting like an SOE, owned by Remgro - the new Hellkom.

After being given reference number I payed on the 26th July and they sent a massage with installation date which was on the 30th July no one came no one contacted me... around 16h00 they sent me a massage with a new date which was the 1st of August same thing happened until I receive a call on the 14th August 09h00am... said they were coming never came
I received another call today unfortunately am at work