Vumatel Opiniones 

I would like to expose Vumatel for their disgusting customer service, I have reached out on 31/07/2025 to enquire about activating my WIFI. I have been discussing this with multiple advisors who each told me something different on Sunday the 03/08/2025 I was sent a link to make payment, before proceeding to make payment I checked the profile all my details was there my ID number, address name and surname everything was correct however my contact number wasn't. I made the advisor aware of this and this was also the reason as to why I wasn't able to login to my account online on their portal because somehow my number changed to a number that was never mine!!! I have been using my current and only number since 2010. The advisor then advised that he has updated by number, I then proceeded to make payment and was advised that I would need to go through to provision department I was once again speaking to a different person this person advised that I have made payment to an incorrect account and that my line was number 2 and not number one to the property, I sent my SN number and ever since I've been given the run around from everyone at WebAfrica and Vumatel. I visisted the VUMATEL office on 02/08/2025 only for them to tell me that there is nothing that they can do to assist but WEBAFRICA has advised this the issue has been escalated to VUMA to trace the payment!!! so tell me who is the fool here. I just got off from the phone with a person by the name of Greta who wasn't as great and instead of being sympathetic she spoke over me and proceeded to drop the line, no call back after I asked for her to call me back if the line drops. I AM FED UP ITS BEEN A WEEK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Today is the 9th day of waiting for refund of the 13 day downtime webafrica and vumatel are just shifting blame

I was assisted well before payment and got bad news, "there is no fiber cables at your unit". I then requested for a refund and i am struggling to get assistance, the agent that assisted me on whatsaap has become very inconsistent, it has been 9 days now and I have not received assistance

Vumatel is without a doubt one of the most unreliable and dishonest service providers I’ve ever had the misfortune of dealing with.

They constantly mark tickets as "resolved" without fixing anything. You report a fault, and instead of actual service delivery, they close the ticket and pretend it never happened. It’s blatant dishonesty. No updates, no follow-up, no resolution — just silence.

And let’s talk about their Facebook page — comments are disabled, conveniently hiding the flood of complaints from frustrated users. That alone says everything about how they value customer feedback: they don’t.

If your ISP even mentions Vumatel as their fibre provider, run the other way. Don’t walk — run. You’ll save yourself a mountain of stress, countless hours without internet, and the agony of trying to reason with a brick wall.

Vumatel is the definition of poor service, zero accountability, and corporate gaslighting. Avoid at all costs

Horrendous. A bunch of incompetent people. They have been sending me from pillar to post just for installation. The evolve month I’ve been begging them to install but they seem to not want to help. I’ll never work with them again

Yall lying, Vuma is quality in Soshanguve, Block L... It's fast and reliable

You do not want to bring our wi fi we payed well your 600 and 250 with ott in what's up we contacted the person and he/she say he would come at 06:45 and didn't come please come to our location and install the firber

They took my money 8 days ago and still did not connect my wifi rubbish company

Vumatel refuses to pay my money or sort my line

It appears as though they do not know what is going on, on their own systems.

I have been lied to for the last two days stating my line will be activated by 02/04. The next day this was told to me again. They are lying to their customers

I don't even know if it's worth my time typing this message, however all I can say is that they know nothing about customer service, you log a call and nobody gets back to you. They are frustrating!!!!!!!

DO NOT USE THIS COMPANY FOR INTERNET!!
WILL ONLY BE PROBLEMS AND ISSUES.
MOST DISGUSTING INTERNET COMPANY I HAVE EVER DEALT WITH.
I HOPE THEY GO OUT OF BUSINESS.

Review for Vuma Tel – Extremely Poor Service

I have been experiencing a broken line from Vuma Tel for six days now, and their service has been nothing short of frustrating. After reporting the issue, they only sent technicians three days later (on 28 February 2025). Upon assessing the problem, the technicians informed me that they couldn’t fix it because the black box connected to our line was damaged. They mentioned that a civil engineer would need to exhume and replace the box.

Since then, Vuma Tel has failed to provide any updates on the progress of my case. Instead, they keep sending automated emails claiming my issue has been resolved and asking me to rate their service—which is beyond frustrating! It has now been almost seven days without an internet connection, and as someone who works from home, this disruption is costing me additional expenses.

Vuma Tel’s customer service is extremely poor, with zero communication or accountability.

Good day,

Hope you are doing well, regarding the below email, reported matter and the attached, Vumatel phoned me this morning/afternoon and the lady informed me that she will contact my wife who is at home to find out if we are still experiencing the same issues, which we have been and are still experiencing, she also advised me that she will come back to me which she didn’t, she contacted my wife and informed her that she will sent someone to look at the issues, but no one came, I’m not sure why is the email saying that they didn’t get hold of me,

I’m paying for services that are not functioning properly, please attend to this matter urgently or come and remove your fibre from my house?

Johan Jacobs- 0786402626/0624370402

Dear Customer,

We tried reaching you by phone to check on your Vuma fibre connection, following the case that was logged by your internet service provider. We have returned the to your ISP who may also reach out to you shortly.

If everything is running smoothly, please ignore this message.

If not, please contact your ISP as your first point of contact.
Alternatively, you may call us directly on 0107468862.

Happy surfing and kind regards,
The Vuma Team

What is so hard about giving people thier money back if they can not provide them with what they need which is internet. I applied for re-installation on the 7 of January they never made it but have been changing dates, I saw a Vuma car i hijacked them to come and have a look and the told me that my line was disconnected but now it has been fixed I should just text them and ask for connection but nothing. I then requested for my refund and they told me that i am added on the refund list 17 days was over i then went back to findout what's going on and they told me I must wait 10-15 same shit again and again. I have been waiting since as i am still waiting for 10-15days.

And their customer service is so poor very poor

We have had the absolute worst experience with Afrihost and Vumatel, and after 11 days of pure frustration, it’s time to call them out publicly.

At the beginning of January, we submitted a fibre transfer request to Afrihost, and we were told it would be ready by 31 January. We moved into our new home on the 31st—only to find that the fibre wasn’t working. Since then, it has been nothing but excuses, incompetence, and zero accountability.

We immediately submitted a ticket and were told to wait 24-48 hours. It is now 11 February, and we are still waiting! Numerous tickets have been opened, yet the problem remains unresolved. The root cause? The complete and utter breakdown of communication between Afrihost and Vumatel.

Here’s a highlight reel of the failure so far:
• Wrong address multiple times – How hard is it to get this right?
• Ticket submitted as a new installation instead of a transfer – Basic attention to detail, missing.
• Excuse after excuse – “Another ticket has been opened; wait another 24-48 hours” on repeat for 11 days.
• No communication – If we didn’t follow up ourselves, we would know nothing.
• We had to do their jobs for them – We had to go directly to Vumatel to correct Afrihost’s mistakes, yet the cycle continues.
• Previous tenant cancelled fibre in December, yet they claim the line hasn’t been released.

The only reason we even have any information is because we have been chasing this ourselves. Afrihost has been completely useless, failing to communicate even the most basic details correctly, while Vumatel keeps closing tickets with incorrect information.

We are paying for a service that has not been delivered, and instead of any urgency, all we get is empty promises and a never-ending loop of incompetence.

Afrihost and Vumatel, this is beyond unacceptable. Fix this immediately. We are on our last straw.

Vumatel and SADV have to be amongst the worst service providers in South Africa. If you have any other option besides them, take the other option. Customer service is pathetic or rather non existent. Connection is often bad or also non existent and don't expect to get any kind of communication from them. It becomes your responsibility to ask them what's wrong with with the connection. All in all, I would create the option of negative 5 stars just for these two companies. Contract with them at your own frustration.

I have never received such a junk service my entire life. Placed a Vuma reach order with Webafrica on 18 November, paid upfront deposit immediately, waited weeks for installing technician with appointments that kept changing with no tech pitching, I canceled order out of frustration they promised my refund. Then technician shows up the next day, does installation and promises service activation in hours. Then they ask me for another deposit because the first is to be refunded, Being desperate I make another payment. Believe me almost two months later I still have no service but they have two of my deposit payments. I have made many fruitless enquiries with Webafrica. I am beginning to think that the service I am receiving is meant for people of my race and class. If at least they could refund my money I will be OK.

I have replied for a new installation on the 29th of November 2024, through Web Africa.

I have taken up the contract and have had endless troubles with the service. The only reply that I do receive is ...........the problem have been escalated to Vumatel.............ORDER ESCALATION - 5X already........

order for request number is ... 00432059.

Good Evening

I am so disappointed regarding the service we have received from Vuma,my brother paid for vuma installation on the 2nd of December and no communication has been sent to us regarding when will installation be done and time. Apparently it takes 2 to 3days but nothing. I would appreciate your assistance