Warner Leisure Hotels Opiniones 

You can't get through on the chat or to speak to someone by phone, it lets Warner down, no customer service as far as admin is concerned.

Stayed at Hythorpe park with 10 friends, 5 disabled. From start to finish the service was awful. The dinner all 3 days was awful. Only 1 staff at the reception and he was not helpful at all. I can go on and on about our bad stay. Never again in a warner hotel.

The staff were great , the entertainment team very friendly , worked really hard and are very talented.
The food was mostly excellent, lots of choice and plenty of it .
The rooms clean and the grounds full of beauty , nice walks .
We were at Gunton Hall Suffolk .

The building and its surrounds are excellent. If only the management was there. A bit like Fawlty Towers. Read the other reviews for details.
My main moan is that having left my wallet in my room on departure I got home and was unable to contact Warners anywhere, never mind the Runnymede.
What a shambles. That's my OAP for this month disappeared in the mists of the Thames.

This is more a review of Warners customer service than the hotel. Stayed at Runnymede. Hotel is nice enough, food is acceptable. Dining staff are friendly, more than the reception staff.

The hotel is in very close proximity to Windsor. The evening entertainment is of a high standard.

My issue at the hotel was with a dreadful humming sound all through the night. It was so bad that I had to call the night manager and ask to be moved. He was helpful and offered another room that was the same pricing tier but was above the entertainment auditorium and told us there would be noise until 12 pm on the second and final night of our stay. He didn’t tell us that traffic noise from the motorway would be as noisy as the humming sound in our original room.

I googled the room number to see if other guests had complained about the humming. They had, it was well documented. The manager denied this and said he could not hear anything.

My issue was that the alternative room was sourced according to price not guest comfort. If I had been made aware I would have picked a more expensive room.

I contacted customer services on my return and explained that we had two nights of broken sleep. It was important to have rest as I was recovering from a serious operation. I asked for a refund

The customer service person told me in no uncertain terms that Warners considered the matter dealt with because I had been sent to another room albeit a noisier one. I was told that Warners would never give any kind of refund or gesture of goodwill and basically didn’t care if u ever returned. The attitude was appalling. I will never go back to a warners hotel due to their utter contempt for guest comfort,

Stayed at Heythrop Park. Was a very expensive two night stay and I’m afraid it wasn’t worth it! Food was average, drinks extortionate, wanted £20 to reserve seats for entertainment because it wasn’t big enough to accommodate all the guests. Eventually they had to put on two shows but they were curtailed so you seen a shorter performance! The place was also very tired and grubby in places and the service was generally awful!!

Took new friends to Littlecote House 26th-28th August. Paid for two historic rooms. When we arrived we took friend to their room only to find it was unmade and a complete mess. Reception call housekeeping and they apologise and offer a replacement room which was basic so they suggested we go to bar for a drink why they cleaned original room. Hour later a call to say room ready but had to wait further 2 hours because of products used! Asked to speak with manager who called about hour later. Explained only there for 2 days and now losing 3 hours. He apologised and offered £40. I stated that I didn't think that reasonable so would complain when got home. Manager threatened to remove the £40 if I was going to complain further! Said we could go home and have refund but I pointed out I could no longer drive as had been in bar at their suggestion! Got to rooms to find letter under door stating that meals would be served because some guests suffering gastric problems. Why was none of this mentioned at check-in and when I spoke with manager? This was especially important when two of the party have serious health conditions. Go to dinner and during meal another guest near us projectile vomited in front of us so dinner ruined and had to be moved. During course of next day it becomes obvious that the gastric issues were more serious and staff started telling us in confidence that it was a major problem because 350 guests that started on the Monday had reduced to 150 by the Thursday! They said that the hotel wasn't closed because senior management wouldn't allow it! Still no major communication. Check out on Friday morning and reception staff calling guests who were due to be there over the weekend that their break had been cancelled because they were closing for 3 days to do deep clean. On our return home 2 of our party were ill with the sickness/diarrhea bug.
Made complaint to Warners and they continually hid behind fact that they took advice from the local health authority and did everything necessary. They denied that they closed for 3 days, instead made sure no cross-over of guests on the Friday and so sent everyone home in the morning and delayed arrival of new guests on the Friday by 2 hours to allow for the extra cleaning - how does a whole resort get a deep clean within an extra two hours? Best they would offer was a voucher for our ruined evening meal on the first night. As usual it was only a voucher so no real cost to Warners and requires us to use their services again if we want to claim it! Pointed out failures in their supposed controls as menus still passed between guests and staff without cleaning in between. Pointed out failures in their communication but they just weren't interested!
Am a premium member but have seen gradual reduction in service and quality in last 2 years so won't be using them for future breaks after this sorry episode. Would give zero stars if trustpilot allowed it.

We turn up at warners for our weekend away to be told they had an outbreak gastro. We walked through hotel no signs to avoid going in All we got back was our money.
Nothing for inconvenience or petrol. Warners are heartless won’t go again. All they want is your money

DISASTROUS WARNER BREAK
Booked a 3 night Littlecote House for 70th birthday celebration in upgraded room with garden access..
Night before we were due to leave Warner cancelled due to a norovirus outbreak (that they had known about for at least 4 days).
So why did they wait until last minute to tell us?
Warner had no plan or option in place and left us to source our own accommodation elsewhere (or cancel - which we couldn’t do as it was a special celebration).
Littlecote House was chose specifically to enable meeting our grandkids from London for the birthday celebration
No other 3 night suitable locations were available.
Reluctantly chose 2 night at Studley Castle - no upgraded room with garden access available and Studley management showed no interest (except for receptionist Linda who tried her best)
This was our first Warner holiday - not impressed.
Awaiting a response from Warner.
In short: special 70th birthday celebration a disaster and unable to meet grandkids from London because of Warner late notification.

Had booked a 4 night break back on 02 Mar 2026 for a combined double celebration, my 67 b/day & our 43rd wedding anniversary on that very date. I used some TESCO vouchers to help cover the deposit cost of £80. Unfortunately, I had my cancer operation on 14 Feb 2026 (removal of my left kidney) & was very unwell after the operation, so unable to attend our selected break. I have tried in vain to recover the deposit, NO LUCK at all, so I have advised Warner Leisure that they have now lost a valued customer due to their 'unsympathetic' approach to any guest who has a valid compassionate reason for being unable to attend.

Shocking Customer Service I have been trying to get hold of Warner Hotels to change my booking for 2 days and all I get is awful on hold music. Today it was 17 minutes before I gave up, I seriously wish I had never made the booking.

I am generally a thanker and a praiser but the recent very cold, inflexible and heartless treatment by Warners customer service to relatives of ours has forced me to shift the other way. We and several friends were going to book a Warners break but thank goodness we found out in time. Having heard the how our devastated relatives have been treated there is absolutely no way that we will use Warners now or ever again. Glossy ads do not make a business it is how they treat customers in a crisis.

Staying at sinah warren.
The chalet is filthy and grubby . Dirty carpets, ground in grime and rusty fixtures and fittings. Dirty pillows and terrible broken mattress.
Complained to reception, no spare rooms nothing they can do. So had the room recleaned and a second shoddy mattress given.
Disgusted. I wish I could show the photos here. Will havevto share them elsewhere

We booked on line and subsequently paid on line - all good no no no no, We then received an email informing us that we needed to book our preferred time to have breakfast and evening meal, the time for breakfast was mid morning and the dinning room had no vacancy although we were welcome to use the carvery ,( if I wanted a carvery I would go to a TOBY INN) This occasion was our 54th wedding anniversary. Finally got a full refund but needed to use contractual law of non fulfilment of contract. Evidently customer services don't know the individual hotels dinning capacity so you pay upfront but are not aware that you wont get the full deal, Warner will not get this customer ever. Buyer beware , 'caveat emptor' oh and Customer services said 'you should have rung the hotel first'!!! what!!! you are central customer services you are there to advise on availability.

Very poor website, the live prices do not match their website!! When you try to book online any discounts are not added, when we telephoned Warners directly and explained the issue with the website, they were very unprofessional, they were very unhelpful!!! They really should honour an advertised price, this is clearly misleading the public, avoid being ripped off !!!

I visited Bodelwyddan castle for an extra long weekend at the beginning of July specifically to see Russell Watson who was the headline act on the Saturday night.
Unfortunately he was taken ill just before he was due to go on stage. The staff were full of apologies and put one of their shows on and dragged a local singer in. She was okay .
We were told we would receive a letter overnight.
We did but it was only to apologise again and saying we would have an email on Monday.
Strangely it didn’t arrive until the Monday afternoon when most people had gone home.
I stayed on as it was a long journey until the Wednesday. Another couple did the same.
We were all very disgusted as the company offered us £75 compensation each not in money but in a voucher to use against another booking!
We felt £75 was derisory the weekend cost £200 more than a normal stay without a special celebrity.
We cannot get any more response from them despite many complaints and phone calls. We had noticed lots of cost cutting regarding food etc like many others.
But the way we have been treated over this is the end for us. If we had booked to see Russell Watson in a theatre or arena and he was take ill last minute we would have received a full monetary compensation.
We will not visit again and definitely not recommend Warner’s again.

My husband has incurable cancer and we have a reasonable request - two posted letters, 2 emails, many unanswered calls to Lakeside reception and absolutely NO response from anyone. We are due to go Monday and are now wondering if we can. A very uncaring team at Lakeside - or totally inefficient. Such a shame as we love it there, or did.

Had a fabulous cream tea with fabulous friends at Littlecote House Hotel. All the staff were attentive and the food was great. Special thanks to Piotr & Karen who made it feel special. We carried on with our day outside in the sunshine. The bar staff were also brilliant.

We enjoy the music, dancing and meeting people, but cost-cutting measures have tarnished recent stays. Maintenance and cleaning has gone downhill. Food is hit and miss. They are in lovely locations. Warners spend millions on advertising, but need to up their game. Would only recommend for over 60's. Look to see what type of music is provided.

Unfortunately our recent stay at Thoresby Hall was not good - on departure day I decided to strip the bed covers before checking out and found two very badly stained pillows without pillow protectors on them.
This was such a huge disappointment after having high expectations of our first stay at a ‘reserve’ hotel and sad to say we left feeling deflated rather than refreshed - the thought that we had slept on these for two nights was quite nauseating and very unhygienic