Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I took out a 2 year subscription with Webroot and they charged my credit card with another 3 years without any request or approval from me. I tried contacting support for a refund but it was a waste o... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I realized a charge from webroot in my credit card, on further evaluation, it was charged in 2025 first when i missed and this year now, using my 5 years ago’s (currently inactive) email address. When... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

An amazing and affordable online security product that has had my patronage for many, many years. I had previously tried all the biggies and free options. Low impact, it is cloud-based with no... Ver más

Valorada con 1 estrellas sobre 5

I have malware putting up a freeze screen on startup. Webroot has not detected it or removed it. Finding a means of contacting them is difficult. Ultimately I did find a way to submit a ticket. Ho... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de accesorios para computadoras
  2. Servicio de seguridad para computadoras
  3. Compañía de software

Información proporcionada por diversas fuentes externas

Antivirus and antispyware security software for your home or business. Remove spyware, viruses, and malware with internet security software for home and business services from Webroot.


Información de contacto

2,3

Malo

TrustScore: 2.5 sobre 5

884 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.

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Valorada con 5 estrellas sobre 5

We have had no issues with malware…

We have had no issues with malware since using webroot. They keep us informed when it is time to renew and seem to perform as advertised.

7 de abril de 2022
Opinión espontánea
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Respuesta de Webroot

Glad to hear it - thanks for the review!

Valorada con 1 estrellas sobre 5

Was charged $87.79 on my bank account

Was charged $87.79 on my bank account. But haven't had the service since 2020. The phone recording tells me to go to their website and apply for refund. It does not recognize my email. So it tells me to send an email but wants a invoice number. Do not have an email or paper invoice to ask for refund. No option to talk with a live person.

6 de abril de 2022
Opinión espontánea
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Respuesta de Webroot

If you would like to pursue a refund, please visit the following link: https://www.webroot.com/us/en/online-refund

Valorada con 1 estrellas sobre 5

Dissatisfied with NO keycode!

Normally I would be completely satisfied with my most recent purchase, like previous purchases but this time I did NOT receive a follow up email with the new keycode and information and not I can't update my existing system. You may say that you sent it and maybe you did or maybe you didn't. Regardless I don't have it because either you didn't send it or it possibly went to my junkmail. What can you do to keep me as a customer?

6 de abril de 2022
Opinión espontánea
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Respuesta de Webroot

Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

Valorada con 5 estrellas sobre 5

I have had Webroot Anywhere for quite a…

I have had Webroot Anywhere for quite a few years now, after using McAfee where my computer got hacked and I lost everything, went to Best Buy and ordered after they told me about it. This was the Best Advice I had ever received as I use this on our cell phone, laptop and 2 computers now without any problems, never had another issue. Keep up The Terrific Work you All do @ Webroot, it means the world to my family.

5 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

very pleased

Was first introduced to Webroot by our IT service team and have been quite pleased. Checking on the frequency of system checking has been comforting. I have not experienced any slow down of operation like some others used in the past.

5 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Webroot and 30+ years of experience

I have been with Webroot since it was just a simple Spy Sweeper and had Norton (then McAfee) as my virus protection. So, I do speak from 30+ years of internet experience. I have never had a Webroot product failure of any sort and because of the research I do (Human Factors) I can end up at some very dodgy internet places. The customer service has been better than great, it has always been positively superb. I have Webroot installed on all my computers and strongly recommend Webroot for any person or business that connects to the internet. Thank you Webroot!

4 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good. I have a question though...

I have no complaints and all seems to be going fine. I hope you also answer ignorant questions here. I just purchased a new computer and want to install Webroot on it. How do I do that.
Best regards,
And old guy named Dan

2 de abril de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

I have no complaints

I have no complaints. I was sick of the "free" or included McAfee +Norton which, when you call, you find out you're talking to someone in a foreign country.
I hope it is easier to find out my expiration date though. I usually get an offer to sign up early to save $.

1 de abril de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

I did not approve this purchase

I did not approve this purchase, I have reported this as fraud.
I expect you to credit my account! This has been reported as fraud. Credit card company is taking action against this sort of thing. Specifically my account. Refund my money!!!

1 de abril de 2022
Opinión espontánea
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Respuesta de Webroot

I’m sorry to hear you’ve had some issues with our product. If you would like to pursue a refund, please visit the following link: https://www.webroot.com/us/en/online-refund

Valorada con 3 estrellas sobre 5

Don’t know and can’t tell if Webroot…

Don’t know and can’t tell if Webroot ever really did anything for me. Never got any notice of a problem or even a possible attack. Who knows if it helps?

31 de marzo de 2022
Opinión espontánea
Logotipo de Webroot

Respuesta de Webroot

You can check your logs within the software to see if it has stopped/quarantined any threats. https://answers.webroot.com/Webroot/ukp.aspx?login=1&pid=10&donelr=1

Valorada con 3 estrellas sobre 5

I have a VIRUS

I ended up with a virus where pop ups are constant and goes from one website to another. I asked Webroot when I transferred my Webroot software over to my new computer if it went thru and was active and never received a reply. Now what?

31 de marzo de 2022
Opinión espontánea
Logotipo de Webroot

Respuesta de Webroot

Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

Valorada con 5 estrellas sobre 5

I find Webroot to be professional and…

I find Webroot to be professional and trustworthy. If I go into an area that is possible scam Webroot lets me know and I remove myself and note that it is scam. I know I am safe having Webroot at my back

31 de marzo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

I purchase your product twice and can’t…

I purchase your product twice and can’t downloaded to my computer.
Can’t contact you guys at all.

30 de marzo de 2022
Opinión espontánea
Logotipo de Webroot

Respuesta de Webroot

Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

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