Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I took out a 2 year subscription with Webroot and they charged my credit card with another 3 years without any request or approval from me. I tried contacting support for a refund but it was a waste o... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I realized a charge from webroot in my credit card, on further evaluation, it was charged in 2025 first when i missed and this year now, using my 5 years ago’s (currently inactive) email address. When... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

An amazing and affordable online security product that has had my patronage for many, many years. I had previously tried all the biggies and free options. Low impact, it is cloud-based with no... Ver más

Valorada con 1 estrellas sobre 5

I have malware putting up a freeze screen on startup. Webroot has not detected it or removed it. Finding a means of contacting them is difficult. Ultimately I did find a way to submit a ticket. Ho... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de accesorios para computadoras
  2. Servicio de seguridad para computadoras
  3. Compañía de software

Información proporcionada por diversas fuentes externas

Antivirus and antispyware security software for your home or business. Remove spyware, viruses, and malware with internet security software for home and business services from Webroot.


Información de contacto

2,3

Malo

TrustScore: 2.5 sobre 5

884 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.

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Valorada con 1 estrellas sobre 5

I don’t want this subscription anymore

No more subscriptions Without authorization

25 de marzo de 2022
Opinión espontánea
Logotipo de Webroot

Respuesta de Webroot

Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

If you'd simply like a refund, please go to this link: https://www.webroot.com/us/en/online-refund

Valorada con 3 estrellas sobre 5

Billing

On Feb 24th, 2022, I was billed $73.84 and on 3/4/2022, I was billed again $84.39! That is $158.23 in less than a month's time! I'm not happy with this kind of billing practice!

25 de marzo de 2022
Opinión espontánea
Logotipo de Webroot

Respuesta de Webroot

I'm sorry for this billing mistake - Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

Valorada con 5 estrellas sobre 5

Webroot security

I have been very satisfied with the service I've received. I don't have time to do the community option, but I hope everyone is as satisfied as I am with the service.

25 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Since using webroot years ago.

Since using webroot years ago, we have had no true issues with our computer. Webroot quietly monitors everything and does it in the background. We have used other systems in the past, and have found most are very obnoxious, and get in the way. Webroot is a wonderful system and we highly recommend it.

25 de marzo de 2022
Opinión espontánea
Valorada con 3 estrellas sobre 5

connection problems

It does not always connect like it should and it disconnects on it's own. I have to sign out, sign back in hit the agree button somedays serval times a day this has been going on for a number of weeks. At this point in time it has been fine for the last two days. this is my Wi-Fi security.

25 de marzo de 2022
Opinión espontánea
Logotipo de Webroot

Respuesta de Webroot

Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

Valorada con 5 estrellas sobre 5

Great Product

Have used Webroot Secure Anywhere for many years for my computers and cell phone. Very effective and easy to use and a great product. Highly recommend!
Gene

25 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Satisfied

Webroot is the very best protection I have had for my laptop PC......period. I will be renewing again this year.

25 de marzo de 2022
Opinión espontánea
Valorada con 3 estrellas sobre 5

I can't get into my account

I can't get into my account I've changed the password and still can't get in. I probably have 3 different installations in my name. I keep getting emails that my computer isn't protected something needs to be done or I'm going to change if I keep having trouble.

25 de marzo de 2022
Opinión espontánea
Logotipo de Webroot

Respuesta de Webroot

Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

Valorada con 4 estrellas sobre 5

I don´t have problems

I don´t have problems. I have some situacions with scams. However I could solve by myself making up a restart my computer. Thank any way. The program is ok. Let me to have my computer clean of threats in internet system.

25 de marzo de 2022
Opinión espontánea
Valorada con 3 estrellas sobre 5

Year one

Year one, the VPN wouldn't connect most of the time; Year two I had it, it connected well the first few months, and worked well. Then it started not connecting some of the time, and when it did connect it didn't stay connected well all of the time. Finally, it wouldn't connect at all. It just felt like a waste of my money for all but 4 months of 24 months I had it.

25 de marzo de 2022
Opinión espontánea
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Respuesta de Webroot

Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

Valorada con 3 estrellas sobre 5

Help me please

I actually need to be able to reset my account password so I can actually use my webroot security. I’m getting these emails to Aquacat107@ Gmail.com. but when I use that email to reset my password. I GET NOTHING TO RESET AND IS A HUGE ISSUE THAT NEEDS TO BE RESOLVED. Please help!

24 de marzo de 2022
Opinión espontánea
Logotipo de Webroot

Respuesta de Webroot

Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

Valorada con 5 estrellas sobre 5

Webroot is the best because it works!!

Webroot is the best because it works!!! The program is great because it does everything in the background and does not bother you all the time like other security programs. I have used Webroot for over 10 years and it was best decision I made.

24 de marzo de 2022
Opinión espontánea

La experiencia Trustpilot

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