Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I took out a 2 year subscription with Webroot and they charged my credit card with another 3 years without any request or approval from me. I tried contacting support for a refund but it was a waste o... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I realized a charge from webroot in my credit card, on further evaluation, it was charged in 2025 first when i missed and this year now, using my 5 years ago’s (currently inactive) email address. When... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

An amazing and affordable online security product that has had my patronage for many, many years. I had previously tried all the biggies and free options. Low impact, it is cloud-based with no... Ver más

Valorada con 1 estrellas sobre 5

I have malware putting up a freeze screen on startup. Webroot has not detected it or removed it. Finding a means of contacting them is difficult. Ultimately I did find a way to submit a ticket. Ho... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de accesorios para computadoras
  2. Servicio de seguridad para computadoras
  3. Compañía de software

Información proporcionada por diversas fuentes externas

Antivirus and antispyware security software for your home or business. Remove spyware, viruses, and malware with internet security software for home and business services from Webroot.


Información de contacto

2,3

Malo

TrustScore: 2.5 sobre 5

884 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.

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Valorada con 5 estrellas sobre 5

Long Term Customer

I have used webroot for a number of years on my computer and 6 others of family members which I maintain. I have been able to remove ransomware on two occasions using Webroot and Malwarebytes in concert.
Webroot has been reliable and effective.

27 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I was having an issue

I was having an issue, logging on and extending to another laptop, would send me a link to change my password, then stated it didn't recognize my username. Thank goodness I had saved my original receipt from purchasing 3 pk. and forwarded to sales. I did not think I would get assistance as fast as I did (this day and time) Webroot proved me wrong!! Thank you for the fast assistance!

27 de marzo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

You took money you were not authorized…

You took money you were not authorized too.
I never received an invoice, you just charged my cc. So how does one get a refund ?

27 de marzo de 2022
Opinión espontánea
Logotipo de Webroot

Respuesta de Webroot

I’m sorry to hear you’ve had some issues with our product. If you would like to pursue a refund, please visit the following link: https://www.webroot.com/us/en/online-refund

Valorada con 5 estrellas sobre 5

Webroot Scan and VPN

I have Webroot since I bought my all-in-one computer. So far, I am very satisfied with the protection. I have one question, but I have yet to get an answer for it. When my computer is scanned, there is always a statement about some files that are supposedly in my computer, and I do not know how to get to them even with the link you provide. I also have purchased the VPN and hope that I am protected.

26 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Program

Excellent Program! Does not slow your computer even when it's doing a full scan.

Always scanning current data as the computer is in use. I have not had any virus problems since my first subscription began. I use it with confidence on all my devices.

26 de marzo de 2022
Opinión espontánea
Valorada con 3 estrellas sobre 5

Satisfied with pc protection but not…

Satisfied with pc protection but not satisfied when necessary to contact customer service. Very time consuming and frustrating.

In response to your comments about availability, I was attempting to contact your staff during regular business hours.

26 de marzo de 2022
Opinión espontánea
Logotipo de Webroot

Respuesta de Webroot

Are you reaching out to our support team during business hours? Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

Valorada con 4 estrellas sobre 5

I'm very happy with Webroot

I'm very happy with Webroot. I wish my Last Pass manager worked better on my phone with apps and pages, it doesn't always come up when using apps. Then I have to get in to it, to search for the password and enter it manually causing a lot of extra steps making it pretty inconvenient.

26 de marzo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

doesn't recognize my sign on info from one time to the next

each time I power up I get the request for email & password but when I enter them
it always comes back 'incorrect' no matter how many times I change the password
I've been using webroot for a long time, but it seems that thee more features it has the less helpful it is to me

25 de marzo de 2022
Opinión espontánea
Logotipo de Webroot

Respuesta de Webroot

Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

La experiencia Trustpilot

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