Wessex Garages Opiniones 

I bought a new Nissan Micra from this dealership and had a poor experience with both the handover and the sales staff's pushy behaviour around reviews.

At handover, the salesman Tom asked me to leave a five-star Google review while I was still sitting in the dealership. A few weeks later he phoned to ask again. I said I'd happily leave a review, but given the issues below, it wouldn't be five-stars. He then offered me £100 to leave a five-star review, which I declined as it made me uncomfortable. I said I would not accept reimbursement that was tied specifically to leaving a five-star review. He explicitly asked me not to leave any review at all if it wasn't going to be five-stars.

Later that day, Aamir, one of the business managers at the dealership, phoned me. He asked what they needed to do to get me to leave a five-star review, again offering money and a free valet. He asked me to hold off reviewing until he'd spoken to his manager to see what they could do for me. I never heard from him again.

Separately, several accessories I had paid for were missing or not fitted at collection: the luggage guard hadn't arrived, the V2L adapter was missing, mudguards weren't fitted, and the illuminated kick plates weren't powered. This meant two trips back to the service centre in my first month of ownership.

When I raised the mudguards, Tom first insisted they had been fitted (they hadn't), then claimed the option only included front ones - despite the accessory booklet clearly stating and showing front and rear. Eventually they agreed to fit the rear ones "as a gesture of goodwill", even though I had paid for them. I was told the fitting was a five-minute job and I could wait in the service centre while the work was completed; I waited 90 minutes, and got the car back with packaging rubbish left in the boot and protective film still on the kick plates.

The car itself is lovely but the buying experience left a lot to be desired, and the pressure and financial incentives to leave a five-star review make me question the other reviews here.

Very friendly very good experience

This is the 5 car we have had from Wessex garages and it’s the service we get from Paul Williams is why we keep coming back thank you Paul for your professional service we get and friendly service would give more than 10 out of ten if we could thank you from both of us see you next time

Wessex Garages Newport were fantastic because they listened to what I wanted and helped me find the best deal for the budget I had in mind.

Wessex have a great friendly and helpful attitude. The sales team at Nissa are supportive and knowledgeable and offer sound advice. Also had a slick / quick tun around of all necessary documents
I would recommend them.

When I purchased my Kia Ceed the Salesman Noa at the Penarth Road dealership was very attentive to all my needs and requirements. I also purchased a 2 year service plan which was on offer for £350.00.
After 4 months I decided to upgrade to a Ceed GT Line. I then found out I was unable to transfer the service plan to my new car, and I was not allowed a refund. This was highlighted in the T&Cs but it was 4 months after I purchased my first car. The T&Cs stated any refunds or transfers had to be done within a 14day period. When I was told the service plan would go to the new owner I was very upset and angry. I asked the service department at Penarth Road if there was any way I could be refunded as I had purchased another same car but different model from the dealership. I was even prepared to pay any additional cost incurred but I was told that as Kia service is a separate entity from Wessex Garages so it was not possible for transfer or refund.
I then visited the Hayundai Wessex dealership also on Penarth Road in order to speak to the branch manager. I met with Jamie Hutcheon the branch manager and he was very sincere with his understanding towards my situation. He promised to speak directly to Kia and would do his best to resolve the matter.
Jamie contacted me the next day to tell me he had spoken with Kia and he had managed to get me a full refund minus an admin fee of £30.00, and that Kia would contact him shortly. A week later Jamie asked for my bank details as Kia had forwarded my refund to him. The money was in my bank account the next day.
I cannot thank Jamie enough for taking on this issue. He is a branch manager probably with huge responsibility, and a very busy man. The fact he took this matter on for me speaks volumes about his customer care. For me £350.00 would have been a lot of money to lose so again I would like to thank Jamie Hutcheon for his sympathetic understanding, his kind attention and the effort he made in getting me the refund.
Huw Hopkins.

I'd recommend Wessex Kia Penarth Road, Cardif because we experienced a thoroughly professional approach. N.B. Our salesman was Noa Hughes - a very impressive young man. We had been on the lookout for a newer Niro for some time. Took a while to findmonem that suited but got back to us as soon as one became available.

Harry was so helpful from the very first day right through the whole process.and up to the delivery day
and with the nightmare paperwork.lovely dealership.

Currently have my 4th KIA Sportage from Wessex Garages and 2 other cars so 6 in total. After service seems to be going largely down hill. An engine warning light has lit up orange on dash and apparently you should book in for diagnostic test asap to prevent engine damage. Today is 20 July. Earliest a diagnostic test can be done is 12 August. They suggested phoning Bath to see if it could be sooner there. End of September in Bath. They mentioned possibly Reading or Essex. So if I went to Essex that would be approx a 400 mile round trip for a diagnostic test on an engine fault. Apparently if the indicator turns red that is costly damage, which based on the wait KIA would be paying for. I’m now afraid to use the car so paying a month finance for it to sit on the drive. I suppose if they eventually find something wrong it will take a month to get a repair. Wessex KIA have gone down in my estimation as a good dealership. I did used to promote KIA to family and friends. Think I will now move to Audi, BMW, or Mercedes.

Nice service from staff, offered with good prices

I rarely leave negative reviews, but after my experience with Wessex Kia Gloucester, I feel other customers should be aware of the level of service I received.

I booked my 90,000-mile service directly through the Kia website and received a confirmed price of £160. When I arrived at the dealership, I was immediately challenged on the price and told it was impossible, despite having written confirmation from Kia. It was only after staff contacted the manager that they agreed to honour the booking.

I was assured my vehicle would be ready before 5:00 pm, as I had explained I needed to be home for a prior commitment. Throughout the day I called for updates and was repeatedly told my vehicle was being serviced. However, when I arrived at the dealership at around 4:40 pm, I could clearly see my car still parked outside untouched. It wasn’t taken into the workshop until approximately 4:45 pm, despite me having been told hours earlier that work was already underway.

The customer service I received from their staff member was completely unacceptable. I was repeatedly interrupted, provided with inaccurate information about my vehicle, and when I questioned this, I was told that he had other customers to deal with. When I asked to speak to the manager, I was dismissively told, “He’s over there if you want to speak to him,” and was expected to interrupt the manager’s meeting myself as he refused to get him for me.

What concerned me even more was that my 90,000-mile service appeared to be completed in around 25–30 minutes. This immediately raised concerns about whether all of the required checks had actually been carried out.

Unfortunately, the problems didn’t end there.

After getting my vehicle home, I discovered oil had been spilled throughout the engine bay, and the underbody protection panel had not been refitted correctly, with bolts missing. It later transpired that one of the bolts had been snapped during removal and simply left that way. I had to have this rectified elsewhere because I had completely lost confidence in allowing the dealership to work on my vehicle again.

After reviewing the evidence I provided, the Service Manager agreed that the workmanship was unacceptable and authorised a full refund. However, even obtaining that refund has become an ordeal in itself.

I have experienced repeated broken promises, countless unreturned phone calls, delays, and poor communication. On more than one occasion I was told I would receive a callback that never came. I was even asked to send my card details by email so they could process my refund—something I quite rightly refused for security reasons.

At the time of writing this review, I am still waiting for my refund (over 3 weeks since my service was carried out)

This entire experience has been incredibly frustrating and disappointing. From the poor workmanship and misleading information to the lack of professionalism and ongoing failure to resolve a straightforward refund, I have lost all confidence in Wessex Kia Gloucester.

I chose an authorised Kia dealership expecting a high standard of workmanship and customer service. Unfortunately, my experience has been the complete opposite.

I cannot recommend this dealership based on my experience and would strongly advise anyone considering using them to think carefully before doing so.

The staff were very welcoming, listened to our needs , matched a vehicle to those needs, exceeded our expectations throughout the whole process and are still in touch after our purchase, highly recommend Tom known as little tom our salesperson ( although treated more like a friend) & Amanda the branch manager ..

Connor. W provided great information, guidance and support with queries on an EV5 test drive which has helped confirm our decision to go ahead and purchase this vehicle.

Thanks for your help Connor.

Fabulous Customer Service!
I called the garage to register my interest and ask a few questions about a car I had seen online . I called fairly late in the afternoon/evening but received a call back within 25 minutes. I spoke to Dylan from the start who answered my questions in a professional and friendly manner. I was then in regular contact with Dylan for a couple of days who replied back efficiently and quickly each time, always providing lots of information. I was looking at lots of cars across multiple garages but went with Dylan at Wessex Garages because of how valued I felt and that's all down to Dylan and his efficiency. would definitely recommend this garage.

Wessex Garages Kia Cardiff were great because I have yet again had fantastic service from them in choosing my next car. Thomas Pritchard was friendly, informative and enthusiastic about Kia, but didn't make me feel pushed or oversold at any time. Throughout the process I have been well looked after, and am loving my next kia car! The service department is excellent also, I have only used them for the last 7 years and wouldn't change this.

From the moment we walked through the door on our initial visit, to taking delivery of our vehicle, everything was handled in a very professional manner.

All questions were answered and made our purchase so comfortable.

always offer a drink and very very helpfull and go out they way to make every customer very happy and please . would always reconmend wessex 100%. dylan harty is a top sales guy very polite very pachant and always willing to help with issues and highly reccomend dealing with dylan harty. can say thank u enough for all yr help n service.

You were treated with respect and understanding, this process can be very stressful, but not with Wessex.