I've just bought a Nissan Leaf 2026 from Wessex Cribbs Causeway. Superb car and, Laz, the salesman was very knowledgeable and explained the Leafs specs clearly. This is the third Nissan I've bought fr... Ver más
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Consulta las opiniones de los clientes
From the initial contact all the way to collecting the vehicle, the process was seamless. The staff took the time to explain every detail, answered all my questions clearly, and made sure everything... Ver más
My car went to this garage for authorized warranty work 13th April 2026. It was returned without any of the work being done, a video showing a health check which I didn't need or want and extensive d... Ver más
Wessex Garages Kia Cardiff were great because I have yet again had fantastic service from them in choosing my next car. Thomas Pritchard was friendly, informative and enthusiastic about Kia, but didn'... Ver más
Información sobre la empresa
- Concesionario de autos
- Servicio de automóvil
- Tienda de accesorios para automóviles
- Tienda de repuestos para automóviles
Escrito por la empresa
At Wessex Garages, we take a straightforward approach to everything we do. We promise to offer knowledge, trust, transparency and value for money in all areas of our business – and that’s why we have become a leading destination for customers from across the South West, Wales and beyond. We have been retailing and servicing vehicles for over 30 years, and we use our extensive experience in the motoring industry to bring you the highest quality vehicles and exceptional customer service every day of the week.
Información de contacto
Pennywell Road, BS5 0TT, Bristol, Reino Unido
- 01179350000
- customerservice@wessexgarages.com
- www.wessexgarages.com
4,2
Muy bueno
777 opiniones
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Amazing experience.
The experience I had with Wessex Garages Cardiff was fantastic from start to finish. They kept me in contact throughout the whole purchase of my vehicle. The staff were so friendly.
15 de abril de 2026
Opinión espontánea
Quality Air Conditioning Service
Had a sitcom service for our Kia Niro 4+ team was very understanding and even when there was confusion over the issue with the system they did everything they could to fix the issue and I now have fully functional aircon again. Would highly recommend
3 de julio de 2026
Opinión espontánea
Over 2 week waiting time for an…
Over 2 week waiting time for an emergency repair Pathetic!
29 de junio de 2026
Opinión espontánea
Great Kia car buying experience
We had an extremely positive experience. Thanks to the wonderful salesman Robyn, who was very knowledgeable, considerate and helpful. He was very welcoming and the experience was completely pressure-free. He was very laid back and gave us plenty of space to decide. Thanks also, to Anwar for his kindness and support. Mr and Mr Evans
20 de junio de 2026
Opinión espontánea
Respuesta de Wessex Garages
Thank you so much for your wonderful review, Mr & Mr Evans. It was a pleasure to welcome you to Wessex Garages, and we're delighted to hear that Robyn made your experience so positive. We'll be sure to pass on your kind words to both Robyn and Anwar they'll really appreciate the recognition. Thank you for choosing us, and we wish you many happy miles in your new car. We look forward to seeing you again in the future! 🚗😊 Thank you Tracy Griffiths, Head of Marketing & Online
West Sussex Garages made the…
Wessex Garages made the transaction smooth for us, and they had the perfect car. I recommend them and will gladly look there again for cars when my next purchase will be.
21 de marzo de 2026
Opinión espontánea
Respuesta de Wessex Garages
Thank you for taking the time to leave us such a lovely review! We're delighted to hear that your experience with Wessex Garages was smooth and that we had the perfect car for you. Your recommendation means a great deal to us, and we're thrilled to know you'll consider us again for your next purchase. We look forward to welcoming you back when the time comes. Enjoy your new car! 🚗😊 Thank you Tracy Griffiths, Head of Marketing & Online
Customer service outstanding
Customer service outstanding.
Bought a used car from them which was in immaculate condition.
Very happy!!
23 de junio de 2026
Opinión espontánea
Respuesta de Wessex Garages
Thank you so much for your fantastic review! We're delighted to hear that you found our customer service outstanding and that your used car was presented in immaculate condition. It's wonderful to know you're so happy with your experience. We really appreciate your support and hope you enjoy every mile in your new car. We look forward to welcoming you back to Wessex Garages in the future! 🚗😊 Thank you Tracy Griffiths, Head of Marketing & Online
My experience at Wessex Garages Newport…
My experience at Wessex Garages Newport was positive because Ross explained everything about the car, and was extremely courteous and professional throughout out dealings. I have now had 4 cars from Wessex Garages and each time the experience has been excellent. This time I dealt with Ross Knorz who was professional courteous and friendly throughout.
22 de junio de 2026
Opinión espontánea
Respuesta de Wessex Garages
Thank you for your wonderful review and for your continued loyalty to Wessex Garages. We're delighted to hear you've now purchased four cars from us and that each experience has been excellent. It's fantastic to know Ross provided such courteous, professional and friendly service, taking the time to explain everything about your new car. We'll be sure to pass your kind words on to him. We truly appreciate your recommendation and look forward to welcoming you back when it's time for car number five! Enjoy your new car! 🚗😊 Thank you Tracy Griffiths, Head of Marketing & Online
Great customer service
Great customer service. I will definitely recommend them.
24 de junio de 2026
Opinión espontánea
Respuesta de Wessex Garages
Thank you for your fantastic review!
We're delighted to hear that you received great customer service during your visit. Providing an exceptional experience for every customer is what we strive for, so it's wonderful to know we've achieved that with you.
Thank you for your recommendation it really does mean a lot to our team. We look forward to welcoming you back to Wessex Garages again in the future! Thank you Tracy Griffiths, Head of Marketing & Online
Disgusting treatment
Really unhappy with the treatment I received I was told to purchase a key so they could programme it only be told they couldn’t do it so I was stuck with a useless key which cost 140 pound which they would not give me a refund for or an apology for my wasted time disgusting the way they treat people up there
17 de junio de 2026
Opinión espontánea
Respuesta de Wessex Garages
Thank you for taking the time to share your feedback. We're very sorry to read about your experience and understand how frustrating this situation must have been.
This is certainly not the level of service we aim to provide, and we're disappointed to hear that you were left feeling let down. We appreciate your concerns regarding the key purchase, the lack of a resolution, and the way the situation was handled.
We would like the opportunity to look into this further and understand exactly what happened. If you're happy to do so, please contact Tracy Griffiths - enquiries@wessexgarages providing your vehicle registration and any additional details, so we can investigate the matter thoroughly.
Thank you for bringing this to our attention, and we hope to have the opportunity to address your concerns. Thank you Tracy Griffiths, Head of Marketing & Online
Perfect service from Harry Phelps
My experience at Wessex Garages Newport was amazing because of Harry Phelps who wasn't pushy, very friendly and knowledgeable and personable and made the experience effortless and stress-free. This is the biggest purchase of my life and a couple of weeks in I have no regrets, I love my new kia picanto! Everyone at Kia was warm and welcoming including the lovely ladies on the Services counter too. They made me feel like a valued customer thank you!
5 de junio de 2026
Opinión espontánea
Respuesta de Wessex Garages
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that Harry Phelps made your car-buying experience so enjoyable. Purchasing a new car is a significant milestone, and it's fantastic to know that Harry's friendly, knowledgeable, and no-pressure approach helped make the process effortless and stress-free.
We're also pleased to hear that our Service Reception team made you feel so welcome. Providing every customer with a warm, professional experience is something we take great pride in, so your kind words mean a great deal to the whole team.
Most importantly, congratulations on your new Kia Picanto! It's wonderful to hear that you're loving it and have no regrets a few weeks in. We wish you many happy miles ahead and look forward to welcoming you back to Wessex Garages Newport in the future.
Thank you once again for choosing Wessex Garages. Thank you Tracy Griffiths, Head of Marketing & Online
Five star experience with Wessex!
I visited Wessex garages - Pennywell Road - in the hope of buying a new car after mine finally failed me. Initially I spoke with Gary regarding a Mokka which had been reserved and asked if the reservation was refused that I view the car.
The car became available so I arranged to come in the next day and would be served by Greg as it was Gary’s day off. Greg was lovely & polite, knowledgeable of the car and went out of his way to have everything ready for me when I arrived. We went for a test drive and I was very impressed by the car but it became apparent it just wasn’t quite what I was looking for as I have two young children and just needed a little more space in the back. If the car had been just for myself it would’ve been a no brainer buy. We talked through their other stock in the hope to find something that met my needs and was within my budget but unfortunately to no avail. Thank you so much Greg & Gary for your welcoming polite and informative help with my car search and I hope to do business with yourselves in the future.
10 de junio de 2026
Opinión espontánea
Respuesta de Wessex Garages
Thank you for taking the time to leave such a thoughtful review.
We're delighted to hear that both Gary and Greg provided you with such a welcoming, informative and professional experience during your visit to Wessex Garages Pennywell Road. It's great to know that Greg had everything prepared for your arrival and took the time to help you explore the options available, even though the Mokka ultimately wasn't the right fit for your family's needs.
While we're naturally disappointed we couldn't find the perfect vehicle for you on this occasion, we truly appreciate the opportunity to assist with your search. Finding the right car is important, and we'd always rather help our customers make the right choice than feel pressured into the wrong one.
Your kind comments about Gary and Greg will be shared with them they'll be thrilled to know their efforts made such a positive impression.
We hope your search is successful and look forward to welcoming you back to Wessex Garages in the future when the right vehicle comes along. Thank you again for your recommendation and best wishes from all the team. Thank you Tracy Griffiths, Head of Marketing & Online
My name is M Ahenkora Mensah and I am…
My name is M Ahenkora Mensah and I am submitting this as a result of my recent experience of customer service at Wessex Garages, Penarth Rd, Cardiff.
I was dealt with by salesman Dillon Yeo. I was impressed with his presentation, product knowledge and subtle charm. I first met him on Thursday and by the following Tuesday morning I was driving away in a new Kia EV5 GT Line. I would not hesitate to recommend Wessex cars in general and Dillon Yeo in particular.
28 de mayo de 2026
Opinión espontánea
Respuesta de Wessex Garages
Thank you for taking the time to share such a wonderful review of your recent experience at Wessex Garages Kia Penarth Road.
We're delighted to hear that Dillon Yeo made such a positive impression with his professionalism, product knowledge and personable approach. It's fantastic to know that he helped make your journey from your first visit to driving away in your new Kia EV5 GT-Line such a smooth and enjoyable experience.
Your recommendation of both Dillon and Wessex Garages means a great deal to us, and we'll be sure to pass on your kind words to him they'll certainly make his day.
Congratulations on your new Kia EV5 GT-Line! We hope you enjoy every mile and look forward to welcoming you back for many years to come. Thank you Tracy Griffiths, Head of Marketing & Online
Absolute Lack of Professionalism and Courtesy
I am incredibly disappointed with the service at Wessex Garage. I booked an official 8:30 AM appointment specifically to speak with an engineer.When I arrived on time, I was dismissively told the engineer was unavailable because he was "busy." The staff showed zero sympathy, zero understanding, and absolutely no accountability for doubling-booking or ignoring my appointment time. It was a complete display of bad manners and poor customer service.An appointment is a commitment, not a suggestion.
2 de junio de 2026
Opinión espontánea
Buying Qashqai Techna +
I wrote a review about the great experience I had at Wessex Gloucester buying my Qashqai +. Today I had reason to speak to Dan about a problem with Nissan Connect Services . Once again I was really impressed with the professional way Dan explained everything and showed me how to correct something I had pressed . Dan and Amanda after sales service are excellent .
23 de mayo de 2026
Opinión espontánea
This is Wessex Gloucester
This is Wessex Gloucester.
I've had good experiences here in the past so this disappoints me to write, but the handling of my most recent visit has been unacceptable.
My car was booked in for gearbox work and a few other jobs, I was told it would be a couple of days. Fine, I understand it's a big job. The problems started when I had to chase for an update myself late on Friday, only to be told at the last minute it wouldn't be ready and they needed to keep it over the weekend. Four days without a car is an obvious inconvenience, but I was told it would be sorted early the following week so I wasn't going to be too annoyed at this point.
I called Monday and Tuesday early to mid afternoon to give them time to reach out first. Both times I was told someone would check with the workshop and call me back. Neither day did I receive a call back.
On Wednesday I refused to get off the phone without an answer, and was then told the guy that does the gearbox is off all week and the car wouldn't be ready until the following week. How they can take a job knowing the guy is off for a week and not let me know is beyond me. I could have taken this to another garage and not had weeks of inconvenience.
No courtesy car was offered, and because of the bank holiday weekend I now have no choice but to hire a car at my own expense for a camping trip we had planned. The only response I got was an acknowledgement that it was unacceptable and an apology. Which at this point is too little too late.
It may well end up two weeks without a car. I'm pretty angry and annoyed with the whole experience and wont be using them again.
Edit: It ended up taking over two weeks. Thursday the 28th would have marked two full weeks. In all that time, I only received one proactive call from them — the Friday afternoon call at 4pm finally telling me it was ready.
I called multiple times throughout the week asking for updates and expressing my concerns. Every time I was told they “understood” and that a manager would call me back. No one ever did.
I’ve now reduced my rating to 1 star. It’s quite ironic that the first thing you hear when you call them is how much they pride themselves on customer service. If they actually lived up to that, this would have been so easily avoided. All it would have taken is a quick phone call to keep me updated and set realistic expectations.
Bottom line is I wont be using them again.
20 de mayo de 2026
Opinión espontánea
The staff they were trained…
The staff they were trained professional and how to deal with customers in a polite manners
4 de febrero de 2026
Opinión espontánea
Really good service and the staff are…
Really good service and the staff are so polite and friendly. Special mention for Craig and Hamid who were so helpful.
12 de mayo de 2026
Opinión espontánea
Respuesta de Wessex Garages
Thank you so much for your lovely review. We’re delighted to hear you received such great service and that our team made you feel welcome.
Craig and Hamid will be especially pleased to hear your kind words we’ll be sure to pass your feedback on to them.
We really appreciate you taking the time to share your experience and look forward to welcoming you again in the future.
Thank you
Tracy Griffiths, Head of Marketing & Online
Incompetence at its best.
I know that this excuse for a professional company, had my relations car for 7 weeks. It took them that long and much 'scratching of heads' to find it was contaminated spark plug being the reason it didn't start. They invoiced her close on a grand ££££ for the privilege. Do not go to this garage. Not in a million years. Incompetence at its best.
8 de mayo de 2026
Opinión espontánea
Respuesta de Wessex Garages
We are very sorry to read of your relative’s experience and understand your frustration regarding the length of time the vehicle was with us.
We always aim to diagnose and repair vehicles as quickly and efficiently as possible, however some faults can unfortunately take longer to identify, particularly when intermittent or underlying issues are involved. That said, we appreciate how disappointing and inconvenient this situation has clearly been.
Please be assured that customer feedback is taken seriously, and we would welcome the opportunity to review this matter further with the relevant team. If your relative would like to discuss their experience directly, please contact us with their details so we can investigate fully.
Thank you for taking the time to share your feedback.
Thank you
Tracy Griffiths, Head of Marketing & Online
New Sportage(Connor)
Very pleased with our new Sportage from kia in Newport. Great service from Connor. Couldn't fault him at all.
8 de mayo de 2026
Opinión espontánea
Respuesta de Wessex Garages
Thank you for your lovely review!
We’re delighted to hear you’re so pleased with your new Kia Sportage and that Connor provided such great service throughout your experience with us at Newport Kia.
We’ll be sure to pass your kind comments on to Connor I’m sure he’ll really appreciate them.
Wishing you many happy miles in your new Sportage, and thank you again for choosing Wessex Garages!
Thank you
Tracy Griffiths, Head of Marketing & Online
Amazing customer service
I have used them now for two car PCPs. First time was Kia Bristol and second time was Nissan Cardiff. Absolutely amazing both times. Customer service is wonderful and they have guided me through it when I have had questions as it was my first time. Love my Qashqai which was delivered personally by Ieuan. As a single woman they weren't patronizing which so many places are! I had my kia serviced at the Gloucester branch and they have always been amazing as well! Highly recommend Wessex :-)
6 de mayo de 2026
Opinión espontánea
Respuesta de Wessex Garages
Thank you so much for your lovely review and for choosing Wessex for both of your PCP journeys! We’re delighted to hear that you had such positive experiences with both our Bristol Kia and Cardiff Nissan teams.
It’s wonderful to know that our colleagues were able to guide you through the process and make everything feel comfortable and straightforward, especially as a first-time customer. We’ll be sure to pass your kind words on to Ieuan and the Gloucester servicing team too they’ll really appreciate it.
Thank you
Tracy Griffiths, Head of Marketing & Online
Most importantly, we’re so pleased to hear how happy you are with your Qashqai! Thank you again for your recommendation and continued support — it truly means a lot to us. 😊
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