Wessex Garages Opiniones 

I I had Minas work on my Note, it needed a new hub assembly. He submitted a video of the underside to highlight the tyre issues. It prompted me to renew my old tyres and demonstrated the aftercare that is a part of the Nissan family. Liam was very helpful in explaining all these items to me. You obviously have a strong team at Hayes Way and as a new customer to your depot, I felt cared for, both in person and after sales care package. I would recommend any Nissan owner to use your local dealer. Thank you.

We took delivery two weeks ago of a 2024 Kia Xceed from Wessex Garages, Cardiff. The car itself (touch wood) has been fine. However, the experience has been dire.

They were very attentive when we agreed to buy the car, very keen for us to sign the order documents. After we had made the commitment it was like wading through treacle, and once we had transferred the funds the treacle became thicker.

The car was delivered later than promised. We have emails to say the car will be delivered with a full tank of fuel, this did not happen. We are still waiting for them to rectify this. It always seems to be us that has to chase the salesman. A simple gift or fuel card to compensate would suffice. £40 of fuel is nothing in the scheme of things when you have just paid over £20k for a car, but its the principle.

Realised after two weeks that we still have not received the registration documents. So we have just come off the phone to DVLA who have informed us that the car is still registered as ‘Trade’. This is worrying as a stipulation of the insurance is that the car is registered in the policy holders name.

I have deliberately waited this long before posting a review so that the company has had a chance to put things right……we are still waiting.

Great service and communication. Good choice of vehicles. Ieuan explained the features of the car on the test drive. Professional and friendly

Purchased a car with Harry being my sales person. Harry went out of his way to help me. A lovely salesman, not at all pushy, love my Nissan juke. I would buy all my future cars from this company.

I rarely write reviews and tbh they have only been for bad customer service, but I felt I had to write a review about Ricky.
We popped in yesterday to Wessex Nissan Garage Bristol to see if we could have a quick look at a car we were possibly interested in and were greeted by Ricky. He was so friendly and helpful, engaging and made us feel very welcome. He enabled us to have a look at the vehicle and everything about how we were treat encouraged us to book an appointment to purchase the car. Needless to say today's visit was just as perfect and we signed the paperwork all because of a wonderful young salesman. I highly recommend looking for him if you are popping into Nissan and I genuinely am looking forward to collecting our car so that we see him again

I have a Nissan X-Trail from Nissan - Wessex Garages, Newport, South Wales. I have been in possession of this vehicle for more than a month. When I received the vehicle, I was informed of my purchase - I have now received the Car Mats and appreciate the excellent Customer Support from Sam Williams - delivering the Car Mats in his own time. Thank you, Sam, for your continued support.

Absolutely shocking customer service standards (Hayes Way & Pennywell Rd)
Purchased a used three year old Qashqai with extended warranty and service plan from this dealership in 2022.
NEVER AGAIN!
The list of issues we have had with the vehicle is endless. And surprise surprise, this dealership has tried to claim more often than not that the issues were not covered. When challenged have most mostly backed down. On one occasion we had to call the warranty company in front of them for them to accept that a software issue effecting the Adblue was a warranty covered fault. The only reason we still deal with them is we have paid for the service plan and extended warranty. The only time we felt we got good service from this garage was when they were selling us the vehicle. Once this expires we will be selling the car and we never buy another Nissan or ever use this franchise again!

We have had so many wasted journeys to them after making booking with courtesy car only to turn up and find one isn't available.

On a footnote, the build quality and reliability of the Qashqai (2019) is shocking. I am mechanically trained and been driving cats and motorcycles for over 25 years. I have never experienced such unreliability in a vehicle.
To list just a few of the issues we have had:
Software fault affecting Adblue (not detecting refilling of system)
Wires to offside rear wheel ABS sensor broke (garage claimed rodent damaged) £312 to replace
Nearside front door unable to open from inside, once repaired the window now tilts in runners and works at a snails pace.
Currently dealing with them for Offside rear window will go down but won't go up via control in back, only works from drivers controls which they are disputing is covered under the warranty. And, ClimateI control system fault where no adjustments to fan speed can be made and system blows at lowest setting.
The car creaks and rattles from trim in front and rear.

A very relaxed, unpressurised experience. The sales team were very friendly and knowledgeable. I have no hesitation in recommending them.

Went in to have a look at a Sportage in Wessex Newport, and we ended up buying a car there and then. Harry was very nice and very helpful, no hard sell, he was the reason we made the purchase, and we got a good deal on our old car as well.

I was offered exactly what I needed, at a price i could afford. The Sales Staff were extremely knowledgeable & advised me without bias. Follow up calls, to check i was happy, nothing was too much trouble

Poor culture of customer service. Repeated disappointments over the years.

We’ve experience consistently bad service from Wessex Garage in Gloucester. Feels like they have a really poor customer culture. They don’t seem to care, don’t call you back, have repeatedly failed to rectify problems with our car, have needed chasing to complete things, no cleaning/hoovering of car when serviced (despite v expensive service plan taken out) and are cold and dismissive when challenged.

It’s interesting scanning through these reviews for Wessex. It’s really notable how Wessex Gloucester really lets the Wessex company/brand down. Sort it out Wessex.

We now drive to Hereford Kia - Gravells. Much better. Customer focused, professional and competent.

Pennywell Rd staff were really helpful and friendly there is also a variety of different make second hand cars available and they all seem to be is very good condition
The site is really easy to get to and there is a separate customer car park with lots of space so I didn't feel like I had to rush to move or watch my car while tring to look at a new one

As a first-time car owner who got my vehicle through Cinch, I was genuinely excited and proud to have my own car — a big milestone for me. When Cinch referred me to Wessex Garages Nissan Gloucester for an ADAS repair, I never imagined the experience would leave me feeling so completely let down, frustrated, and disheartened.

From the moment I arrived at Wessex Garages Nissan Gloucester, the treatment was cold and dismissive. I was told there was no appointment for me in the system and spoken to with a tone that made me feel like I didn’t belong — especially compared to how warmly other “new” customers were being greeted. I began to question whether this treatment was because I came via Cinch and wasn’t buying a new car directly — or even because I’m a woman, unfamiliar with how garages work and simply trusting them to do the right thing.

When I returned for my rearranged appointment, I completed all the paperwork and left my car with them. The treatment this time was no better — just the same dismissive attitude but from a different member of staff. They kept insisting that I would need to pay for the repairs myself because, according to them, Cinch wouldn’t cover the cost. I showed them written proof from Cinch confirming that the repair would be fully covered under my warranty, but they still pushed back, saying they wouldn’t accept the repair unless I agreed to pay at the end. Feeling pressured and frustrated, I signed the documents stating so — only because I was confident Cinch would honour the warranty, which they thankfully did in the end.

After picking the car up, I discovered that the SD card — which runs my navigation system — had mysteriously vanished. My navigation had worked perfectly before, and now the system showed an error. I immediately tried to contact the garage, but they didn’t answer the phone for days. Initially, I thought it might be because it was the weekend — but I later found out that they do work weekends, which only made the silence more frustrating.

I even contacted Cinch, who said all they could do was message the garage to call me back — which, of course, never happened. Eventually, I got through to someone at the garage who promised to follow up — but no one ever did. I had to chase them again, only to be told they “didn’t remove the SD card” and that there was nothing they could do. No accountability, no investigation — just denial and dismissal.

What makes this worse is that I clearly must have appeared like an easy target — a young, first-time car owner, trusting the process, not knowing how garages work. It honestly feels like the SD card was removed from my car and they thought I wouldn’t notice or couldn’t do anything about it. And now I’m left with no SD card, no working navigation system, and zero support from Nissan or Wessex Garages.

This entire experience has left me with a sour taste not only for Wessex Garages, but for the Nissan brand and car servicing in general. I now feel completely hopeless about taking my car to any garage in the future — constantly worried I’ll be dismissed, ignored, or taken advantage of again. What should have been a proud and exciting journey with my first car has turned into one filled with stress, mistrust, and disappointment.

I hope others — especially first-time drivers or those referred by third parties — take this as a warning to be cautious and to document everything. I wouldn’t wish this experience on anyone.
After going through all of this, I decided to read through other reviews of Nissan UK — and sadly, I now realise my experience isn’t an isolated one. It’s extremely disheartening to see that others have also faced poor treatment, lack of accountability, and inadequate customer support.

As someone who was excited to be a first-time Nissan owner, this experience has completely shattered my confidence in the brand. I never expected to feel so dismissed and unsupported. What should have been a positive and proud milestone has instead made me anxious about ever trusting a dealership or service centre again.

Wessex Garages Nissan Cardiff were great because I recieved an incredible experience from first walking through the doors to driving away in my brand new car.
Ieuan Thomas was exceptional! Very friendly, polite & helpful. He explained everything to me, answered all of my questions and concerns & made the process so straightforward & easy.
Joe was extremely polite and knowledgeable about cars. I learnt a lot in that 15 minute test drive! He was so polite & guided me through everything whilst I test drove the vehicle.
Austin was also fantastic! He was charming and friendly and helped me with the financial side of the process which was so straight forward. He got back to be straight away with various further queries that I had.
Overall, I couldn't fault a thing! They couldn't do enough for me and I'm definitely going to be returning in a few years time for my next car. Thank you all so much!!! You all work so hard & you are an asset to the company!
See you in a few years 😊

I’ve recently bought a Nissan Qashqai from Wessex Motors Cribbs Causeway and the service I was given was excellent. There wasn’t any pressure to buy the car and many questions I asked were answered professionally. The main two people I dealt with were Olly and Joe who I must say were extremely knowledgeable and professional in their approach to sell me the car that I required. Everything I needed to know about the car was thorough which is always helpful. A truly five star service. Phil Kembery.

Wessex dealership are very helpful and friendly. They have lovely sales people and are easy to deal with and are not too pushy.

Great experience at Wessex Nissan at Cribbs Causeway, Samuel Brown was excellent and very knowledgeable

Great experience from start to finish. Andrew was very helpful and pleasant. Went through all the details of the purchase and process with me. The only downside was a tyre kept deflating (very slow puncture) but that was rectified within hours of reporting the problem. Very happy with the new car.

Excellent customer service. Very helpful from start to purchase of car.

I'd recommend Wessex Garages Nissan Cardiff because my experience was outstanding. I travelled a long distance, so all but the final handover was either phone call or Web based.
There was no pressure and I was reassured through the whole process. Ieuan was great and I would recommend buying from him and this dealership in general. I felt very valued as a customer.