Good morning. I must say that the Westminster collection/ change checker are very good in what they do. The many coins I order are delivered by the Royal mail in outstanding condition. My bank is not... Ver más
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Consulta las opiniones de los clientes
The customer service agent, Mark, was very polite and answered my subscription query quickly and efficiently. I have always been treated very well by this company and their collectables are always ver... Ver más
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Sold low cost commemorative coins only to be unknowingly added to subscriptions I was not aware of and have had over 100 pounds taken from my account without any email notifications. I had no idea I w... Ver más
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After a few emails I received an email stating I would receive a refund for the unwanted items I had returned. I unwittingly subscribed and quickly realised my error when payment went out of my acc... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Información de contacto
PO Box 4848, BH12 9GB, Poole, Reino Unido
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
3,6
Medio
5 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 98% de las opiniones negativas
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Not a great experience with the customer service
I have emailed the company to cancel my subscription, the delayed responding to me and then sent the order a week after I emailed them requesting to cancel.
25 de abril de 2026
Opinión espontánea
Respuesta de The Westminster Collection
We’re sorry to hear about your experience and apologise for the delay in responding to your cancellation request. We understand how frustrating it must have been to receive another order after you had already contacted us to cancel your subscription.
If payment for an order was already pending at the time your cancellation was processed, the delivery would have already been prepared for despatch and unfortunately could not be stopped. If you have received an unwanted delivery, our deliveries are covered by our 30-day free returns policy.
Please get in touch with our customer service team if you require any further assistance with your account or return.
Like what seems to be the majority of…
Like what seems to be the majority of people, I was completely unaware that I was signing up for any subscription when ordering the Century of the Queen coin.
I was then shocked to see money being taken from my account. I rejected the payment, only to now receive a letter from a debt recovery company at my home address???
9 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for taking the time to leave your review. We’re sorry to hear about your experience and understand how concerning it must have been to receive unexpected correspondence regarding payment.
We will always notify customers if a purchase activates a subscription. Information regarding the collection is provided in the advertisement, throughout the online checkout process and in the order confirmation. We also include a letter with the first delivery outlining what to expect from the collection.
Our collections are of no obligation and can be cancelled through your online account or by contacting us directly. If you haven’t already, please get in touch with our customer service team so they can look into the subscription and payment issue for you and provide the appropriate assistance.
I always find that customer services…
I always find that customer services are really good and I am kept up to date with all new collections that are being released.
7 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your lovely feedback! We’re really pleased to hear that you always receive great service from our customer service team and enjoy being kept up to date with our latest collections. We really appreciate your continued interest in The Westminster Collection and look forward to helping you grow your collection.
Aggressive sales tactics
The annoying thing about Westminster collections is the hard driven sales tactics, cold calls out the blue trying to sell me coins that I don’t want ! Then a pile of unwanted mail shots arrived again trying to sell me items that I don’t want ! Also if you’re not careful you are automatically signed up to expensive subscriptions so be careful with this company is my advice
6 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve been unhappy with the sales calls and mailings you’ve received.
We understand that unwanted contact can be frustrating. If you would prefer not to receive marketing communications from us, please contact our customer service team, who will be happy to help with your preferences.
Regarding subscriptions, we will always notify customers if a purchase activates a subscription. Information about the collection is provided in the advertisement, throughout the online checkout process and in the order confirmation. We also include a letter with the first delivery explaining what to expect. Our collections are of no obligation and can be cancelled through your online account or by contacting us directly.
We appreciate your feedback and are sorry that your experience has left you feeling this way.
When agent finally answered she was…
When agent finally answered she was very helpful and knowledgeable. She has cancelled further deliveries and sent info on how to pay final bill which has been paid today. I thank you for your service in the past. Much appreciated
6 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your kind feedback. We’re pleased to hear that our agent was helpful and knowledgeable and was able to arrange the cancellation of your future deliveries and provide the information needed to settle your final bill. Thank you for being a customer of The Westminster Collection, and we really appreciate your support over the years.
Make the closing this town
Thank you for dealing with this properly. I’m glad you managed to sort this out. Thank you so much. Can you also please make sure my account is now closed? But I do not need the service. Thank you once again.
7 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your kind feedback. We’re pleased to hear that the issue has been resolved for you. Regarding the closure of your account, please contact our customer service team directly so they can make sure this is taken care of for you. Thank you again for getting in touch.
I've had already had over 150 pounds…
I've had already had over 150 pounds taken from my Bank account after purchasing a solitary commemorative pond coin without any explanation
6 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
We’re really sorry to hear about the unexpected payments from your bank account, and we understand your concern. Some introductory purchases can form part of a collection, with information about this provided during the ordering process and with the first delivery. Collections can be cancelled through your online account or by contacting our customer service team. If you haven’t already spoken to us, please get in touch so we can look into the payments on your account and help resolve this for you.
I would strongly advise people to avoid…
I would strongly advise people to avoid Westminster Collection.
I thought I was simply buying a commemorative coin, but after my purchase I started receiving additional items that I never wanted or knowingly agreed to order. It appears you are automatically enrolled in a subscription, but this is not made clear during the purchase process.
When I cancelled the payment because I wanted to stop the unwanted subscription, they threatened to send me to debt recovery department. This is extremely worrying, as it could potentially affect someone's credit record over something they never intentionally signed up for.
After my experience, I looked at the reviews and found that many other customers have had exactly the same problem. I only wish I had read them before placing my order. When you see a company like Westminster Collection, you expect a legitimate business—not a confusing subscription that can lead to debt collection threats.
In my opinion, this business model is misleading and feels like a scam. Be very careful before buying anything from them. Read the reviews first and make absolutely sure you understand exactly what you are signing up for.
Avoid at all costs.
6 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
We’re really sorry to hear about your experience and understand why receiving unexpected deliveries and correspondence regarding payment would be concerning.
Our intention is never to mislead customers. When a purchase activates a subscription, information about the collection is provided in the advertisement, throughout the online checkout process and in the order confirmation email. We also include a letter with the first delivery explaining what to expect from the collection.
All our collections are of no obligation and can be cancelled through your online account or by contacting us directly. If you receive an unexpected delivery, our deliveries are also covered by a 30-day free returns policy and can be returned for a full refund.
We’re sorry that the subscription information was not clear enough in your experience, and we appreciate you taking the time to share your concerns. Your feedback is important to us and helps us review how we communicate this information to our customers.
Absolutely brilliant proper people talk…
Absolutely brilliant proper people talk to you i have been using Westminster for a couple of years and all I can say is i never had a problem
3 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your fantastic 5-star review. We're delighted to hear that you've been with The Westminster Collection for a couple of years and have consistently had such a positive experience. It's wonderful to know that our team has always provided the friendly, reliable service we strive for. Your continued support means a great deal to us, and we look forward to serving you for many more years to come.
They answer the phone quickly and…
They answer the phone quickly and friendly staff
4 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your wonderful 5-star review. We're delighted to hear that you found our team friendly and that your call was answered quickly. Providing helpful, efficient service is very important to us, and your kind feedback means a great deal. We look forward to assisting you again in the future.
I had an issue I forgot to do something…
I had an issue I forgot to do something in my order. It was dealt with professionally and I was very satisfied.
30 de julio de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your kind review. We're delighted to hear that our team was able to resolve the issue with your order professionally and that you were very satisfied with the service you received. Providing friendly, efficient support is always our priority, and it's wonderful to know we could help. We really appreciate your feedback and look forward to assisting you again in the future.
Excellent
Excellent
Truly enjoyed my subscription experience and how they treated me as a customer
3 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your wonderful review. We're delighted to hear that you enjoyed your subscription experience and felt well looked after as a customer. Providing friendly, helpful service and making every customer feel valued is at the heart of what we do, so it's great to know we've achieved that for you. We really appreciate your support and look forward to continuing to help you grow your collection.
This is just a professional scam site
This is just a professional scam site, when I was looking at gold coins, I was getting calls and texts daily, so I decided to buy some cheaper coins to start with and found they were so bad that were not worth a fraction of the cost, so I sent them back, did not get a refund, or text or phone call. Do not buy from this company.
4 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
We're very sorry to hear about your experience and appreciate you taking the time to share your feedback. We're disappointed to learn that you were unhappy with the coins you received and that you feel your return and refund were not handled as expected. This is certainly not the level of service we aim to provide. We have requested your details so we can look into this for you and investigate what has happened with your returned items and any communication regarding your refund. We hope to resolve this for you as quickly as possible. Thank you for bringing this to our attention.
You created 2 accounts with the same email address
You allowed me to create a new account with the same email address because my title was different. That shouldn't happen. Lay I spoke to sorted it out for me but I had to wait 15 minutes to speak to her
3 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for taking the time to leave your feedback. We're sorry to hear about the issue you experienced with creating a duplicate account and that you had to wait 15 minutes to speak with our customer service team. This is not the experience we want for our customers. We're pleased to hear that Lay was able to resolve the issue for you, and we'll ensure your comments regarding the duplicate account and waiting time are shared with the relevant teams as we continue to improve our service. Thank you again for bringing this to our attention.
Misleading Facebook advertisement, subscription without clear consent.
There was a Facebook advertisement saying that I only needed to pay the postage, and in return I would receive a Queen Elizabeth coin. I received the coin, but about a month later another different coin arrived that I had never ordered.
A month after that, I received a letter saying I needed to pay £28. When I called customer services, I was told that I had been enrolled in a subscription. I had never knowingly subscribed to anything. They cancelled the subscription and asked me to return the coin.
They sent me an email with a link to arrange the return, but the link did not work properly and I was unable to log in. A few months later, I received another letter demanding £58, including an administration fee.
I called them again, and they agreed to waive the administration fee, but I still had to pay £28. They told me that my card payment for the original postage had failed. If my card payment had failed, they should never have enrolled me in a subscription or even sent me the first "free" coin in the first place.
Overall, this was a very frustrating experience. The advertisement was misleading, I was signed up for a subscription without my clear consent, the return process did not work properly, and I ended up having to spend time and money resolving an issue that should never have happened.
20 de julio de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and appreciate you bringing these concerns to our attention.
Our intention is never to mislead customers, and we work to make the details of our Subscription Introductory Offers clear. Information about the collection is provided in the advertisement, on the product page, throughout the online checkout process, in the order confirmation email, and in a letter included with the first delivery. We understand, however, that you did not feel this was clear in your case, and we're sorry for the frustration this caused.
We're also sorry to hear that you experienced difficulties with the returns process and that the return link did not work as expected. We appreciate how frustrating it must have been to spend additional time resolving the issue, and we're pleased that our customer service team was able to cancel the subscription and waive the administration fee.
Your feedback is extremely valuable and helps us review and improve both our communications and our customer experience. Thank you again for taking the time to let us know about your experience.
Westminster Collection
I am extremely satisfied with the way the Westminster collection have handled all of my orders of which there are many, the latest being the Winston Churchill gold plated crown. The prices are usually very competetive and orders are easy to place. On the occasions where I have cancelled further orders of a collection I have been able to do this without any problem at all for which I am very grateful. I have no hesitation in recommending this company to all of my friends and relatives.
3 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your wonderful review. We're delighted to hear that you've been so pleased with both our products and the service you've received over the years.
It's great to know that you've found our ordering process straightforward, our prices competitive, and that our customer service team has been able to assist you whenever you've needed to make changes to your collections. We're especially pleased that you're enjoying your latest Winston Churchill Gold Plated Crown.
Thank you for your continued support and for recommending The Westminster Collection to your friends and family. It really does mean a great deal to us, and we look forward to serving you again in the future.
Coins from the Realm - Lest We Forget
Westminster produce excellent coins commemorating many great events in our UK history.
I am very pleased with my Spitfire gold-plated 50p and free Spitfire lapel badge.
What a great way to remember the brave Spitfire pilots of World War II who helped keep this country free in its darkest hour.
I hope Westminster can go on making their beautiful coins for others who cherish the 'finest moments' of our long history.
Your sincerely,
Kenneth McPhee
Scotland, UK
3 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your wonderful review. We're delighted to hear that you're so pleased with your Spitfire Gold-Plated 50p and the complimentary Spitfire lapel badge.
It's especially meaningful to know that the collection has helped you commemorate the bravery and sacrifice of the Spitfire pilots who played such a vital role during World War II. Creating commemorative coins that celebrate the people and events that have shaped our nation's history is something we're incredibly proud to do.
Thank you for your kind words and continued support. We hope you enjoy adding many more of our commemorative coins to your collection in the future.
Great service and excellent quality
Great service and excellent quality
Thanks
1 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your kind review! We're delighted to hear that you were pleased with both our service and the quality of your purchase. Your feedback means a lot to us, and we really appreciate you taking the time to share your experience. We hope you enjoy your collection, and we look forward to serving you again in the future.
Ordered a coin and waited and waited…
Ordered a coin and waited and waited patiently. Then told its was despatched and would arrive by 3 working days. Didn't arrive so requested a refund. Now been advised up to 10 days. What a poor service.
30 de julio de 2026
Opinión espontánea
Respuesta de The Westminster Collection
We're very sorry to hear about your experience and apologise for the delay in receiving your order. We completely understand how disappointing this must be, especially after being advised it had been dispatched.
Unfortunately, delays can occasionally occur within the postal system. We must allow up to 10 working days from the despatch date to account for any delays with Royal Mail, as we are unable to raise a claim until this timeframe has passed.
We appreciate your patience and understand your frustration. If your order has still not arrived after the 10 working day period, please contact us again and we'll be happy to investigate this further and resolve the matter as quickly as possible. Thank you for your feedback.
Don’t entertain this Company
The worst Customer Service. Your Team are Vile, unpleasant and unhelpful. You send items that were never asked for. 20 mins wait to get through to idiots.
30 de julio de 2026
Opinión espontánea
Respuesta de The Westminster Collection
We're very sorry to hear about your experience and that you feel let down by the service you received. This is certainly not the standard of customer care we aim to provide, and we're disappointed to read your comments.
We're sorry that you received items you believe you did not request and that you experienced a long wait when contacting our customer service team. We understand how frustrating this must have been.
We have requested your details so that we can investigate your experience further and look into what happened. Once we have this information, we'll review your concerns thoroughly and work to address them.
Thank you for taking the time to share your feedback. It is important to us and helps us improve the service we provide.
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