Good morning. I must say that the Westminster collection/ change checker are very good in what they do. The many coins I order are delivered by the Royal mail in outstanding condition. My bank is not... Ver más
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Consulta las opiniones de los clientes
After a few emails I received an email stating I would receive a refund for the unwanted items I had returned. I unwittingly subscribed and quickly realised my error when payment went out of my acc... Ver más
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Sold low cost commemorative coins only to be unknowingly added to subscriptions I was not aware of and have had over 100 pounds taken from my account without any email notifications. I had no idea I w... Ver más
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The customer service agent, Mark, was very polite and answered my subscription query quickly and efficiently. I have always been treated very well by this company and their collectables are always ver... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Información de contacto
PO Box 4848, BH12 9GB, Poole, Reino Unido
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
3,6
Medio
5 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 99% de las opiniones negativas
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Westminster collection coins
Ordered the one off offer for the queen's 100yrs coin which was pay for postage only to find up if you don't read the small print they sign you up for a monthly contribution of £28.98 with out your knowledge as a lot of people don't read the small print and not everyone checks their bank account to see what direct debits has gone out of their account i would personally say bordering on a scam but as they say did you read the small print will just leave it there
18 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for taking the time to share your feedback. We’re sorry to hear that you felt the subscription was not made clear when placing your order. Our intention is never to mislead our customers. Information about the collection is provided in the advertisement, throughout the online checkout process and in the order confirmation, with further information included with the first delivery. Collections are of no obligation and can be cancelled through your online account or by contacting us directly. We appreciate your feedback and will take your comments regarding how the subscription is communicated on board.
Easy to cancel subscription
I was concerned about returning items but the agent made it simple. I had accepted a subscription without realising it. I was as able to cancel with confidence
17 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for taking the time to leave your review. We’re pleased to hear that our agent made the returns process simple and helped you cancel the subscription with confidence. Our collections can be cancelled at any time, either through your online account or by contacting us directly. We’re glad we could provide the support and reassurance you needed.
Do not fall for the "free coin" scam
Do not fall for the "free coin" scam. they subscribe you to a scheme without your consent and before you know it they have taken 30 quid from you for something you never asked for. I don't know how these companies have the gall to do this underhand tactic. BEWARE
17 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
We’re sorry to hear you feel this way and understand how concerning an unexpected charge can be. Our intention is never to mislead customers. Information about our Subscription Introductory Offers is provided in the advertisement, during the online checkout process and in the order confirmation, with further information included with the first delivery. Collections are of no obligation and can be cancelled through your online account or by contacting us directly. If you receive an unwanted delivery, it can be returned free of charge within 30 days for a full refund. We’re sorry the subscription details weren’t clear to you when ordering and appreciate you sharing your feedback.
Ordered one coin as a gift for someone
Ordered one coin as a gift for someone, but somehow ended up subscribed….hmmmm anyway it will be sent back much to my annoyance and hassle when they took another 29.99 plus postage from my bank. Avoid unless you want subscribed without your knowledge.
17 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
We’re sorry to hear about your experience and understand your frustration at receiving an unexpected delivery and charge. We do our best to make the details of our Subscription Introductory Offers clear, with information provided on the product page, during checkout, in the order confirmation email and with the first delivery. All collections can be cancelled through your online account or by contacting us directly. If you receive an unwanted delivery, it can be returned free of charge within 30 days for a full refund. We’re sorry this wasn’t clearer when you placed your order, and we appreciate you taking the time to share your feedback.
SCAMMERS
SCAMMERS - You order a single coin and without any authorisation from you, they then fraudulently use those payment details to automatically charge you over £30 pcm as a subscriber - even though you have never signed up to anything. AVOID & report to Trading Standards, Action Fraud & the police as I have done. I have reported this company to the police and can provide the crime reference number to Trustpilot. I've also reported Westminster collection to Trading Standards via Citizens Advice and can provide the reference number. Subscriptions should be by CONSENT NOT DEFAULT !!!!!!!!!!!!!
17 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for taking the time to share your concerns. We’re sorry that you feel the subscription was not made clear when you placed your order. Our intention is never to mislead customers. Information regarding a subscription is provided in the advertisement, throughout the online checkout process, in the order confirmation and again with the first delivery. Collections are of no obligation and can be cancelled through your online account or by contacting us directly. If you receive an unexpected delivery, our deliveries are covered by our returns policy and can be returned for a refund. We appreciate your feedback regarding how subscription information is communicated.
SCAMscription
I ordered ONE single commemorative 50p. At NO point in the telephone consultation was i informed that this would result in an automatic subscription. On Friday a 'pending payment' notification came from my Bank App for £38 for a subscription.
On contacting the complaints department, I was informed that notification was sent with the coin I had purchased. WHY was this information not given at the time of my order? WHY was I not given tbe opportunity to make an informed decision during the telephone order.
17 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for taking the time to share your feedback. We’re sorry that you felt the subscription was not made clear when placing your telephone order. We understand your concern that you would have expected this information to be explained at the time of ordering, allowing you to make an informed decision. Information about the collection is included with the first delivery, and subscriptions can be cancelled by contacting us directly. We appreciate your comments regarding how this information was communicated during your telephone order and will take your feedback on board.
Always a great experience with The Westminster Collection
Always a great experience with The Westminster Collection, orders are dealt with promptly. Customer enquiries are great especially Gayle, she was very helpful with my enquiry.
13 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your lovely review! We’re so pleased to hear that you always have a great experience with The Westminster Collection and that your orders are dealt with promptly. It’s also wonderful to hear that Gayle was so helpful with your enquiry. We’ll be sure to pass your kind comments on to her.
Very understanding and resolved my…
Very understanding and resolved my query immediately
14 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your lovely review! We’re delighted to hear that our team was understanding and able to resolve your query straight away. We really appreciate your feedback.
The lady I spoke to was very patient…
The lady I spoke to was very patient and understanding and helpful. She answered my questions successfully
13 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your lovely feedback. We’re delighted to hear that our team member was patient, understanding and helpful, and that she was able to answer all of your questions successfully. We really appreciate you taking the time to share your experience with us.
Persistent Unwanted Deliveries and Poor Customer Service
My experience with Westminster Collection has been extremely frustrating. Despite repeatedly informing the company that I did not wish to receive any further items, products continued to be sent that I had not specifically ordered.
Trying to resolve the issue through customer services was equally disappointing. On more than one occasion I was assured that no further items would be dispatched, yet the unwanted mailings and deliveries continued. The process of cancelling orders and stopping future shipments was far more difficult than it should have been.
It often felt as though the business model relied on customers accepting or overlooking items that had been sent without being actively requested. I found these sales practices overly aggressive and not customer-friendly.
After several phone calls, I am hopeful that the matter has finally been resolved, but based on my experience I have little confidence that it won't happen again. Overall, I found the service unprofessional and would be reluctant to deal with the company in the future.
13 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
We’re very sorry to hear about your experience and understand how frustrating it must have been to continue receiving items after contacting us to ask for them to stop.
Our collections are of no obligation and can be cancelled at any time through your online account or by contacting us directly. If an unexpected delivery is received, our deliveries are covered by a 30-day free returns policy and can be returned for a full refund.
We’re particularly sorry that, despite contacting our customer service team more than once and being advised that no further items would be sent, you continued to receive deliveries. We appreciate the time you have taken to raise this with us and hope that the matter has now been fully resolved.
Thank you for sharing your feedback. We’re sorry that your experience has left you feeling reluctant to shop with us again.
Subscription trap scam
When you order a coin (~2£), it immediately signs you up to a 30£/month subscription and gives you virtually no warning. I didn't even get any sort of confirmation message about the subscription; I just got a random 30£ charge on my card and had to dig through their website to discover that they had apparently posted a random coin to my old address.
12 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Our intention is never to mislead, and information about the Subscription Introductory Offer is provided on the product page, during checkout, in the order confirmation email, and in a letter included with the first delivery. We’re sorry this wasn’t clear in your case. Collections can be cancelled at any time through your online account or by contacting us directly, and unexpected deliveries can be returned free of charge within 30 days for a full refund.
Professional
Professional, courteous and friendly attention to me as a customer. First class packaging to all of my orders also first class presentation ensuring all of my coins are suitably protected. I have been as customer with Westminster for more than 10 years.
13 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your wonderful review and for being a valued customer of The Westminster Collection for more than 10 years. We're delighted to hear that you've consistently received professional, courteous and friendly service, and that you're pleased with the packaging and presentation of your coins. We really appreciate your continued support and look forward to helping you grow your collection.
Have very good products but sometimes…
Have very good products but sometimes they are very expensive and with being a pensioner can't afford them.
A good range of coins etc and have a very good collection of items over the years I have been with the Westminster collection
12 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your continued support of The Westminster Collection over the years. We're delighted to hear that you've enjoyed the range of coins and other items you've collected. We appreciate your feedback regarding our prices and understand that some items may not always suit every budget. Thank you for taking the time to share your experience with us.
Delivery in good time
Delivery in good time. Happy with my purchases. Thanks
12 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your lovely review! We’re pleased to hear that your order arrived in good time and that you’re happy with your purchases. We really appreciate your feedback and hope you enjoy your collection.
I prefer to speak to customer services
I spoke to a gentleman after I got home after a 12 day stay in hospital. I got home to find a letter about a declined payment.
He was extremely helpful and arranged to take the payment and get my account back on track. He was pleasant and courteous. It was only after finishing my call that I realised I had to get a new card after losing it and some of the details had changed and that was why payment had been declined.
11 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for taking the time to leave your review. We’re pleased to hear that our team member was able to help arrange your payment and get your account back on track, and that you found him pleasant and courteous. We really appreciate your kind feedback and wish you well.
Well done Westminster collection and Mark
Had to make changes to my payment methods and I wanted to order an item using different a card payment, not attached to my account, card payment methods and order sorted out in 1 short phone, Mark, was very understanding, extremely helpful and things all completed in this 1 phone call, brilliant service, thank you Mark
11 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your fantastic review! We’re delighted to hear that Mark was understanding and extremely helpful, and that he was able to update your payment methods and complete your order in just one phone call. We’ll be sure to pass on your kind feedback. Thank you for choosing The Westminster Collection!
Very happy with the service ,friendly
Very happy with the service ,friendly, very helpful and would definitely recommend 💯
11 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your lovely review! We’re delighted to hear that you found our team friendly and helpful and that you’re happy with the service you received. We really appreciate your recommendation and look forward to helping you again in the future.
Amazing customer service agents.
Westminster collection are a very good company in everything they do, everything is made easy even the returns process which I just recently used, they even make it possible to return free of charge, not many companies do that. Their customer service advisers are so helpful and obliging. I will continue to use them for my coins.
5 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your lovely review! We're delighted to hear that you've had such a positive experience with The Westminster Collection, particularly with our customer service team and our free returns process. It's wonderful to know that we can make things as easy as possible for you. We really appreciate your continued support and look forward to helping you grow your coin collection.
Not a great experience with the customer service
I have emailed the company to cancel my subscription, the delayed responding to me and then sent the order a week after I emailed them requesting to cancel.
25 de abril de 2026
Opinión espontánea
Respuesta de The Westminster Collection
We’re sorry to hear about your experience and apologise for the delay in responding to your cancellation request. We understand how frustrating it must have been to receive another order after you had already contacted us to cancel your subscription.
If payment for an order was already pending at the time your cancellation was processed, the delivery would have already been prepared for despatch and unfortunately could not be stopped. If you have received an unwanted delivery, our deliveries are covered by our 30-day free returns policy.
Please get in touch with our customer service team if you require any further assistance with your account or return.
Like what seems to be the majority of…
Like what seems to be the majority of people, I was completely unaware that I was signing up for any subscription when ordering the Century of the Queen coin.
I was then shocked to see money being taken from my account. I rejected the payment, only to now receive a letter from a debt recovery company at my home address???
9 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for taking the time to leave your review. We’re sorry to hear about your experience and understand how concerning it must have been to receive unexpected correspondence regarding payment.
We will always notify customers if a purchase activates a subscription. Information regarding the collection is provided in the advertisement, throughout the online checkout process and in the order confirmation. We also include a letter with the first delivery outlining what to expect from the collection.
Our collections are of no obligation and can be cancelled through your online account or by contacting us directly. If you haven’t already, please get in touch with our customer service team so they can look into the subscription and payment issue for you and provide the appropriate assistance.
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