Good morning. I must say that the Westminster collection/ change checker are very good in what they do. The many coins I order are delivered by the Royal mail in outstanding condition. My bank is not... Ver más
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Consulta las opiniones de los clientes
Sold low cost commemorative coins only to be unknowingly added to subscriptions I was not aware of and have had over 100 pounds taken from my account without any email notifications. I had no idea I w... Ver más
After a few emails I received an email stating I would receive a refund for the unwanted items I had returned. I unwittingly subscribed and quickly realised my error when payment went out of my acc... Ver más
La empresa ha respondido
The customer service agent, Mark, was very polite and answered my subscription query quickly and efficiently. I have always been treated very well by this company and their collectables are always ver... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Información de contacto
PO Box 4848, BH12 9GB, Poole, Reino Unido
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
3,6
Medio
5 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 99% de las opiniones negativas
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Always helpful and always solve the…
Always helpful and always solve the problem to the customers satisfacturing evidence
14 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your lovely feedback. We're delighted to hear that you always find our team helpful and that we are able to resolve any problems to your satisfaction. Providing excellent customer service is very important to us, and we really appreciate your kind words.
I often have problems using online …
I often have problems using online sites. I had more thañ 1 thing I wanted to do. I found using the phone a lot easier. The lady who helped me was very helpful and very patient with me. Also I was not hanging on the phone very long before I was put through to a customer assistant. Excellent service . Well done Westminster collection.
14 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your lovely review. We're so pleased to hear that you found contacting us by phone easy and that you didn't have to wait long to speak with our team. It's wonderful to know that our customer service adviser was helpful and patient while assisting you with everything you needed. We really appreciate your kind words and are delighted you received excellent service from The Westminster Collection.
They may be a 'legitimate' company
They may be a 'legitimate' company, but their subscription service is difficult to navigate and cancel. I don't want items each month from this, and companies like it. The process for cancellation needs to be far simpler and accessible. I waited weeks to be able to access my account to stop the continuous payment authority. I've now cancelled all payments , by contacting my bank.
15 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
We’re sorry to hear about the difficulties you experienced managing and cancelling your subscription. Our collections are of no obligation and can be cancelled through your online account or by contacting our customer service team directly.
We appreciate your frustration at having to wait to access your account, particularly when you wanted to stop further payments. Thank you for taking the time to share your feedback. We understand how important it is that managing and cancelling a subscription is clear and straightforward, and your comments are valuable to us.
I've received unsolicited goods
I'm SO angry!
I bought a one-off, single pin badge for an elderly gentleman and Westminster Collection has now signed me up for a subscription without my knowledge or agreement and sent me unsolicited items. This is despite me checking with them that I had not inadvertently been signed up just by ordering the one pin.
Now I have the inconvenience of packing and posting their item back to them when I am extremely busy trying to get ready for a trip abroad.
Shame on you, Westminster Collection, for this underhanded way of getting orders!!
14 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
We’re really sorry to hear about your experience and understand your frustration, particularly as you had previously contacted us to check whether you had been signed up to a collection.
Our intention is never to mislead our customers. Where a purchase activates a subscription, information about the collection is provided during the ordering process, in the order confirmation and with the first delivery. All our collections are of no obligation and can be cancelled through your online account or by contacting us directly.
We’re sorry that you received an unexpected delivery and for the inconvenience caused at such a busy time. Unexpected deliveries can be returned free of charge under our 30-day returns policy for a full refund.
Thank you for taking the time to share your feedback. We appreciate how important it is that the nature of our subscription offers is communicated clearly.
The agent I talked to was very polite…
The agent I talked to was very polite and helpful every thing went very smoothly thanks very much
14 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your lovely review! We're so pleased to hear that our team member was polite and helpful and that everything went smoothly. We really appreciate your feedback.
Scam subscriptions and refund policy
I ordered a commemorative coin for my husband for £1.50 and took advantage of an offer for a similar one. Within a couple of weeks I was charged £63 for 2 automatic subscriptions I was unaware I’d been signed up for. I returned these as per their refunds policy using their prepaid labels. 3 weeks on and I still haven’t been refunded despite their policy stating they will refund within 10 working days and it is impossible to speak to a person as their chat bot can’t help with this and the link on their chat bot to speak to a representative does not work and there is no phone number for customer services. AVOID THIS COMPANY AT ALL COSTS.
Update: the reply from Westminster Collections just about sums up my experience.
I wrote that it’s near impossible to get to talk to someone in customer services as there’s no phone number and you can’t get past their chat bot so their reply is “contact our customer services and we will sort out your refund for you.” You couldn’t make it up really!
14 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
We’re very sorry to hear about your experience and understand your frustration, particularly regarding the subscriptions and the delay in receiving your refund.
We do our best to make the details of our Subscription Introductory Offers clear. Information about the collection is provided during the ordering process, in the order confirmation and again with the first delivery. All collections are of no obligation and can be cancelled through your online account or by contacting us.
We’re also sorry to hear that you’ve had difficulty getting in touch with our customer service team and that you’re still waiting for your refund after returning the items. This is not the level of service we aim to provide. Please contact our customer service team so that we can look into the returned items and your outstanding refund for you.
A Scam Company
A Scam Company – Very Bad Experience
I had a very bad experience with this company. I strongly advise people not to trust them.
I was charged for a subscription without knowingly agreeing to it, and my card details were saved without my permission. There are many other issues that I am extremely unhappy about.
I feel misled and disappointed by this company and its business practices. I would not recommend them to anyone. Please be careful before sharing your payment details with them.
13 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
We’re sorry to hear about your experience and that you feel misled. Our intention is never to mislead customers, and information about our Subscription Introductory Offers is provided in the advertisement, throughout the online checkout process and in the order confirmation. All collections are of no obligation and can be cancelled through your online account or by contacting us directly. We appreciate you taking the time to share your concerns and are sorry that your experience has left you feeling disappointed with us.
Whenever I’ve had a query they have…
Whenever I’ve had a query they have always answered me in a couple of days. Never had a problem with the items I have purchased
12 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your lovely feedback. We're pleased to hear that whenever you've had a query, our team has been able to respond and help, and that you've always been happy with the items you've purchased. We really appreciate your continued support.
I tried to order the Camberwick coin at…
I tried to order the Camberwick coin at request of my mother in law and a week later realised I hadn't actually placed the order is was just a bank card check.. so my wife ordered, they took the money and 3 weeks later still no coin. Upon checking her Westminster account it shows no orders made, no orders to question, not even an item in the basket waiting to 'be purchased'.. This is an issue still ongoing and I'm intrigued as to how it pans out.. you'd think if they were legitimate that they'd make purchasing a single item more accessible to the non-collectors who don't want a subscription 🤷
1 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
We're sorry to hear about the difficulties you've experienced placing your order and that you are still waiting for your coin despite payment being taken. We understand how frustrating it must be to then find no record of the order showing on your online account. Please get in touch with our customer service team so we can look into the order and payment and help get this resolved for you. We also appreciate your feedback regarding the ordering process.
Thanks for the service of phone calls…
Thanks for the service of phone calls by which are able to resolve issues that cannot be fixed online
12 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your feedback. We're pleased to hear that being able to speak with our team over the phone has helped you resolve issues that couldn't be dealt with online. We're always happy to help and appreciate you taking the time to share your experience.
After placing an order for my items i…
After placing an order for my items i was sent an email a day or two later explaining about the payment it was only then i realised i havnt updated my new card i quickly updated my new card and a day later i received an email saying thank you i my order was being processed good customer service from Westminster collection
10 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your lovely feedback. We're pleased to hear that you were able to update your card details quickly and that your order was then processed successfully. It's great to know you were happy with the customer service you received from The Westminster Collection.
Secret Subscription Con
I have twice been trapped by a subscription I didn't want when I bought a single coin. They need to be much clearer about what they're selling. I genuinely think this is a deliberate con on the part of the company to trick people out of their money. I love collecting coins and pins, but I will not be buying from Westminster Collection again. A deliberately immoral company.
31 de julio de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for taking the time to share your feedback. We're sorry to hear that you feel you were signed up to a subscription you didn't want. Our intention is never to mislead, and information about our Subscription Introductory Offers is provided in the advertisement, throughout the online checkout process and in the order confirmation. We also include information about what to expect from the collection with the first delivery. All collections are of no obligation and can be cancelled through your online account or by contacting us. We appreciate your feedback and are sorry that your experience has left you feeling unable to purchase from us again.
The service is quick and easy
The service is quick and easy, as my financial circumstances changed I've had to stop for now.
But the collections of coins are excellent. The option to stop/start your collections is given to you.
12 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your lovely feedback. We're pleased to hear you've found our service quick and easy and that you've enjoyed the coin collections. We completely understand that circumstances can change, and we're glad the flexibility to stop your collections has been helpful. We hope to welcome you back in the future.
Subscription scam!
I ordered a queens coin for £2.99 and then a few weeks later was charged £28.98 for a subscription that i did not sign up for. I called customer service who told me to return the coin back to sender which I did and I am now being threatened with a £30 charge and a further £28.98 charge. They are impossible to contact and are threatening debt collection. False advertisement and a con!
10 de julio de 2026
Opinión espontánea
Respuesta de The Westminster Collection
We’re really sorry to hear about your experience and understand your concerns regarding the unexpected subscription and subsequent charges. Information about our Subscription Introductory Offers is provided during the ordering process and in the order confirmation, and all collections can be cancelled at any time. We also offer a 30-day free returns policy for unexpected deliveries. We're sorry to hear that you have experienced difficulty contacting us and that this matter remains unresolved. Please get in touch with our customer service team so we can review your account, return and any outstanding charges with you.
Respuesta de The Westminster Collection
Thank you for taking the time to leave your feedback. We're pleased our team was able to assist you, and we appreciate your comments about the service you received.
The person I spoke to was very helpful…
The person I spoke to was very helpful and polite and friendly and sorted my problem out very quickly first class service
10 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your lovely feedback. We're delighted to hear that our team member was helpful, polite and friendly, and that your problem was resolved quickly. It's great to know you received first-class service, and we really appreciate you taking the time to let us know.
A person to speak to
He was helpful got the order done but was a long wait on the phone
10 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your feedback. We're pleased to hear our team member was helpful and able to get your order completed. We're sorry you experienced a long wait on the phone, and we appreciate your patience while waiting to speak with us.
I ordered a commemorative coin for…
I ordered a commemorative coin for £2.99 my mum which arrived however since then the company have sent another coin and taken the sum of £28.98 from my account without my permission. I have informed the bank. Do not trust this company.
17 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
We’re sorry to hear about your experience and understand your concern about receiving an unexpected delivery and payment. Information about our Subscription Introductory Offers is provided during the ordering process, in the order confirmation and with the first delivery. All collections are of no obligation and can be cancelled through your online account or by contacting us directly. If you receive an unexpected delivery, our deliveries are covered by a 30-day free returns policy and can be returned for a full refund. We’re sorry this wasn’t clearer when you placed your order.
I will NEVER EVER order a coin from…
I will NEVER EVER order a coin from this company. I purchased one coin in August for £ 3.99. I received it. Out of the
blue £ 33.98 was stolen from my credit card without any email asking if I wanted the next coin in their series. It’s almost impossible to get hold of them. However I found a phone number which works.
It is 0333 0032 777. Now I have to wait for this coin to arrive and then send it back to get a refund. It’s a disgrace.
7 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
We’re really sorry to hear about your experience and understand how concerning an unexpected payment can be. We will always notify customers when a purchase activates a subscription, with information provided during the online checkout process, in the email confirmation and in a letter included with the first delivery.
All collections are of no obligation and can be cancelled through your online account or by contacting us directly. If you receive an unexpected delivery, our deliveries are covered by our 30-day free returns policy and can be returned for a full refund.
We’re sorry for the frustration and inconvenience this has caused, particularly with the difficulty you experienced contacting us. We appreciate you taking the time to share your feedback.
Scammers
As many have said, I ordered one coin as a present for my Grandfather (not reading the small print) I have now received another coin at which I have been charged £33.98 including delivery.
Westminster know exactly what they are doing because of the fact you cannot sign into your account to return or speak to someone to resolve the situation. When you request a reset password email, nothing follows. This isn’t a coincidence as it has happened to others. I am not happy with the service and find it disgusting that the company operates like this!!! If they do not contact me back then I shall just take it up with my bank. I certainly will not be ordering from them again and will make sure to warn others!
9 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and that you had difficulty accessing your online account. Our intention is never to mislead, and information about the subscription is provided during the ordering process and in the order confirmation. All collections are of no obligation and can be cancelled through your online account or by contacting us. Unexpected deliveries can also be returned within 30 days for a full refund. We're sorry that you have experienced difficulties getting this resolved and would encourage you to contact our customer service team so we can help with the subscription, return and refund.
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