Good morning. I must say that the Westminster collection/ change checker are very good in what they do. The many coins I order are delivered by the Royal mail in outstanding condition. My bank is not... Ver más
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Consulta las opiniones de los clientes
Sold low cost commemorative coins only to be unknowingly added to subscriptions I was not aware of and have had over 100 pounds taken from my account without any email notifications. I had no idea I w... Ver más
After a few emails I received an email stating I would receive a refund for the unwanted items I had returned. I unwittingly subscribed and quickly realised my error when payment went out of my acc... Ver más
La empresa ha respondido
The customer service agent, Mark, was very polite and answered my subscription query quickly and efficiently. I have always been treated very well by this company and their collectables are always ver... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Información de contacto
PO Box 4848, BH12 9GB, Poole, Reino Unido
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
3,6
Medio
5 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 99% de las opiniones negativas
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As usual polite and informative.
As usual, the response was polite, and informative.
In the Chinese Zodiac, the Year of the Goat, or Sheep, depends, in part, on location, and still refers to the same position in the cycle.
So in 2027, the year will be either the Year of the Goat, or of the Sheep.
22 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your lovely feedback. We're pleased to hear that, as usual, you found our response polite and informative. We also appreciate you sharing your comments about the Year of the Goat or Sheep and the differences in terminology. Thank you for taking the time to leave your review.
Account query
The advisor I spoke to was very helpful and treated me with respect as I did him.
22 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your kind review. We’re really pleased to hear that our advisor was helpful and treated you with respect. Providing friendly and helpful service is very important to us, and we appreciate you taking the time to share your experience.
Very polite and helpful
Very polite and helpful. Took time to help with the new returns method. Thank you.
21 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your lovely feedback. We’re so pleased to hear that our team was polite and helpful and took the time to guide you through our new returns method. We really appreciate you taking the time to leave us a review.
I ordered a ‘Windy Miller BU 50p Coin’…
I ordered a ‘Windy Miller BU 50p Coin’ in “August” but nothing arrived! I sent a reminder email but didn’t get an answer. I guess these guys are a scam. Wasting £10 may seem nothing to some but it is to me, this was a little gift to myself, which I was really looking forward too.
21 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
We’re really sorry to hear that your Windy Miller BU 50p Coin has not arrived and that you did not receive a response to your email. We completely understand how disappointing this must be, especially as the coin was intended as a little gift to yourself that you were looking forward to receiving.
We have requested your details so that we can investigate your order and find out what has happened. Once we receive these, we’ll be happy to look into this further for you.
Ordered a free RAF Spitfire gold plated…
Ordered a free RAF Spitfire gold plated 50p and Lapel badge. Paying postage at £4.99.
Received the 50p but no lapel badge. Notified Westminster via online webpage.
Received a reply a few days later with attached letter - stating how to return the coin and request either a refund or replacement!
Tried umpteen times to complete a returns label via Royal Mail (both on my phone and iPad) but the address field will not upload my address.
Cannot continue this indefinitely- so contacted Westminster again via my online account requesting they send me a QR code to take to local post office for them to scan and print returns label!
I cannot understand why Westminster just didn’t apologise and send me the lapel badge - but if they want the coin back - I’m happy to receive a refund and stop buying from them.
After submitting this review - they have seen common sense and are sending me the lapel badge.
Why did it take a negative review for them to be told the common sense solution and avoid all this non essential communication?
Westminster get your act together
21 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
We’re very sorry for the inconvenience and frustration caused by the missing lapel badge and the difficulties you have experienced trying to arrange a return.
I have looked into this for you and arranged for a replacement of the missing lapel badge to be sent, so there is no need to return the coin.
We are aware that the Royal Mail returns portal is currently experiencing some issues, and we are working to get this resolved as soon as possible. We apologise for the additional inconvenience this has caused.
I have also emailed you directly to confirm that the replacement has been arranged. We’re sorry again for the error with your original order and appreciate your patience while we put this right.
Lost order
My order seems to be lost in the post! Explained the situation and my concerns and was offered a replacement or refund without question. A wonderful experience and thank you to Diane who was happy to resolve everything for me. She was amazing and explained what to do IF the original order turned up. Thank you so much for all your help I honestly wish all firms had a brilliant customer help line like yours.
Jim
18 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi Thank you so much for your wonderful feedback, Jim! 😊 We’re sorry your original order went astray, but we’re delighted Diane was able to put your mind at ease and get everything resolved for you. We’ll make sure your lovely comments are passed on to her – we know she’ll really be thankful for them. Thanks for your kind words about our Customer Services team and for taking the time to share your experience with us! Sally
Westminster Collections Customer Services Department…
Westminster Collections, their Customer Services Department were,polite, prompt and professional. I highly recommend them.
18 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi. Thank you for your wonderful feedback and recommendation! We’re delighted to hear that you found the team polite & professional. We’ll be sure to share your kind words with the team – they’ll be very much appreciated! Sally
I've used Westminster off and on for …
I've used Westminster off and on for a number of years never any problems, helpful when I missed a couple of payments due to card change and forgot to inform them very helpful
18 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi. Thank you for your kind review and for choosing Westminster over the years! 😊 We’re pleased our team was able to help when your card details changed and get everything sorted for you. We really appreciate your continued support and look forward to being here whenever you need us. Sally
Customer service assistant was very…
Customer service assistant was very clear, effective and effective.
The company is very reliable.
18 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi. Thank you for your lovely feedback! 😊 We’re delighted to hear that Diane provided you with clear and helpful service. We’ll be sure to pass your kind comments on to her – she’ll be so pleased to know she made a positive difference to your experience with us!
Easy access
The gentleman that dealt with my enquiry was very helpful and patient.I am not very tech savvy and would always prefer to speak to a human being and this site made that a very easy process.
16 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your lovely review. We're so pleased to hear that our team member was helpful and patient, and that you found it easy to speak to someone about your enquiry. We understand that not everyone is comfortable using technology, so we're always happy to provide friendly, personal support when you need us.
The company's product is off a high…
The company's product is off a high quality very professional presentation
16 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your lovely review! We're delighted to hear that you're pleased with the high quality of our products and their professional presentation. We really appreciate your positive feedback.
First class
Quick call answering and the guy in customer services was polite and delt with my problem immediately 16
15 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your lovely review! We're pleased to hear your call was answered quickly and that our customer service team member was polite and able to resolve your problem immediately. We really appreciate your kind feedback.
Great customer service.
I ordered two coins but can’t afford the subscription so I cancelled it via email. The cancellation request was straightforward and dealt with quickly. Really great service.
16 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your lovely review! We're so pleased to hear that cancelling your subscription by email was straightforward and dealt with quickly. We really appreciate your kind feedback about the service you received.
Trap you into a subscription against your knowledge
Brought a zog coin for my wife and got trapped into a subscription, even though I selected NO on all reoccurring collections online. It states on the email I received that there was no subscription. A few days later £30 was then taken out of my bank, I contacted them by phone on the 15th to no avail, I then emailed them to which I had no reply. I called them this morning (16th September 2026) only to be told its a subscription and I should've checked, when I informed the worker that I did check and selected no, they were quite rude about it and advised me that I wouldn't be getting any refund until the coin collection they have sent out for delivery (without my consent or knowledge) is returned to them. Absolutely terrible!
16 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
We’re really sorry to hear about your experience and understand your frustration, particularly as you were not expecting a further payment or delivery.
We would like to clarify that there isn’t an option during our online checkout to select ‘NO’ to all recurring collections. Where a purchase includes a Subscription Introductory Offer, information about the collection is provided during the ordering process and in the order confirmation. We’re sorry if this was not clear when you placed your order.
We’re also sorry that you haven’t yet received a response to your email. Our team is currently working through our emails and we aim to respond within 48 hours.
We’re particularly disappointed to hear that you felt our adviser was rude when you contacted us. This is not the friendly and helpful service we aim to provide, and we appreciate you bringing this to our attention.
As the collection has already been dispatched, it will need to be returned to us before the refund can be processed. We appreciate how frustrating this situation has been and apologise for the experience you’ve had.
The Team listened to my requirements…
The Team listened to my requirements and made the changes required. Excellent
15 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your excellent review! We're delighted to hear that our team listened to your requirements and made the changes you needed. We really appreciate your positive feedback.
They spent my money!
I bought one coin as a gift for someone and they then used my card to pay for something else!
An absolute joke and will never use or trust again!
Disgusting
15 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
We’re sorry to hear about your experience and understand why an unexpected payment would be concerning. We will always notify you if a purchase activates a subscription, with information provided in the advertisement, throughout the online checkout process and in the order confirmation. We also provide a letter with the first delivery outlining what to expect from the collection.
All collections are of no obligation and can be cancelled through your online account or by contacting us directly. If you have received an unexpected delivery, our customer service team will be happy to help you with the next steps.
If I could give no stars I would!
Westminster Collection - Beware Folks!
I ordered and paid postage for a coin that was deemed FREE. Then I noticed a payment for almost £29 and called to ask what it was. I was told they’d sent a coin I never ordered. I said I never asked for this and they said but that’s what we do. When people opt for the free coins it is part of a collection and the first coin in the set is sent out and it is only after the coin has been delivered can the person contact them to say if they don’t want it, otherwise they will receive a coin every month until the collection stops. Then they have to return the coin. I sent it back in the envelope it arrived in and wrote the return address. They are saying I should have taken it to the post office and got proof of posting. Therefore saying they have not received it.
I am absolutely disgusted that they can do this to people. £29 may seem little to some people but I have to work 2 hours for that, not to have it taken from my bank account. I will never order from them again. Please be warned, before you think you’re getting a coin for free and only paying postage, that is far from the truth.
15 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for taking the time to leave your review. We’re sorry to hear about your experience and understand your frustration regarding the unexpected payment and subsequent return.
We will always notify customers if a purchase activates a subscription. Information regarding the collection is provided in the advertisement, throughout the online checkout process and in the order confirmation email. We also include a letter with the first delivery explaining what to expect from the collection. All collections are of no obligation and can be cancelled through your online account or by contacting us directly.
We’re sorry to hear there has been an issue with your returned item. We appreciate that £29 is a significant amount of money and understand why this situation has been upsetting. Thank you for sharing your feedback with us.
Nice products and helpful staff BUT oh dear... .......
Nice products and helpful staff.......
But the website / account handling systems lets things down as both are unbelievably poor.
The password recovery emails do not arrive - yes I did, repeatedly, check my spam and bin folders.
This makes monitoring / managing your account somewhat problematic.
An email direct to the firm closing my account WAS answered promptly and efficiently.
I then received a request from them to submit a Trustpilot review......with an unworking / broken link. Kind of underlines the point.
In summary: nice merchandise but beware of the automatic subscriptions and the not-fit-for-purpose on-line account systems.
15 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for taking the time to share your feedback. We're pleased to hear that you like our products and found our team helpful, and we're sorry that your experience with our online account system has been frustrating.
We appreciate that being unable to receive a password recovery email made managing your account difficult, and we're also sorry that the Trustpilot link you received did not work. We're glad our customer service team was able to respond promptly and efficiently when you contacted us directly to close your account.
Information about our subscription collections is provided during the ordering process and in the order confirmation, and collections can be cancelled at any time. Thank you for highlighting your experience with our online systems; your feedback is important and helps us identify areas where the customer experience can be improved.
**Very disappointed
**Very disappointed – subscription was not clearly explained**
I had a very disappointing experience with Westminster Collection
I received a leaflet offering what was presented as a **free coin**, with postage and packaging to pay. Based on the information provided, I believed I was simply ordering the free coin. I did not knowingly agree to a recurring monthly subscription or collection.
After placing the order, I discovered that I had apparently been signed up to a monthly subscription . I immediately contacted customer services and clearly requested that **all subscriptions be cancelled**, that no further payments be taken, and that any charges already taken be refunded.
Instead of addressing my request, their response told me that if I did not want the monthly collection, I should simply let them know after receiving my first delivery. This was particularly frustrating because I had already made it clear that I did not want the subscription or even the first delivery.
I feel that the subscription was **not made sufficiently clear at the point of ordering**, and I feel misled by the way the free coin offer was presented\.
I have now asked them to cancel everything immediately, including the order, subscription and any associated account, and to confirm that no further payments will be taken\.
**Very poor customer experience and very disappointing communication from customer services\.** I would strongly recommend reading the terms and subscription details extremely carefully before accepting any “free coin” offer\.
15 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. Our intention is never to mislead, and we do our best to make the details of our Subscription Introductory Offers clear in the advertisement and throughout the ordering process.
We’re also sorry that our response did not address your cancellation request as clearly as it should have. Collections are of no obligation and can be cancelled by contacting us or through your online account. If you receive an unwanted delivery, our deliveries are covered by our 30-day free returns policy and can be returned for a full refund.
We appreciate how frustrating this experience has been, and your feedback regarding both the offer and our communication is important to us.
Very helpful customer support team
15 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your lovely review! We're so pleased to hear that you found our customer support team very helpful. We really appreciate your feedback.
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