Good morning. I must say that the Westminster collection/ change checker are very good in what they do. The many coins I order are delivered by the Royal mail in outstanding condition. My bank is not... Ver más
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Consulta las opiniones de los clientes
Sold low cost commemorative coins only to be unknowingly added to subscriptions I was not aware of and have had over 100 pounds taken from my account without any email notifications. I had no idea I w... Ver más
After a few emails I received an email stating I would receive a refund for the unwanted items I had returned. I unwittingly subscribed and quickly realised my error when payment went out of my acc... Ver más
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The customer service agent, Mark, was very polite and answered my subscription query quickly and efficiently. I have always been treated very well by this company and their collectables are always ver... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Información de contacto
PO Box 4848, BH12 9GB, Poole, Reino Unido
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
3,6
Medio
5 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 99% de las opiniones negativas
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⭐ 1 STAR
⭐ 1 STAR – EXTREMELY POOR EXPERIENCE
I am extremely disappointed with my experience with The Westminster Collection.
I ordered a coin after seeing it advertised on television. Payment was taken from my credit card, yet the coin has never arrived.
What makes the situation considerably worse is the apparent lack of customer service. I have been unable to get through to anyone to resolve the matter, despite the company having already taken my money.
Taking payment is apparently straightforward; actually supplying the product and being available when something goes wrong seems to be a very different matter.
For a company that promotes its products so prominently on television and presents itself as an established and reputable business, I find this level of service completely unacceptable. Customers should not have to chase a company simply to find out what has happened to an order they have already paid for.
Money taken. Product not received. Customer service seemingly impossible to reach.
Based on my experience, I certainly would not recommend The Westminster Collection, and I would think very carefully before ordering from them again.
A thoroughly frustrating and unacceptable experience.
26 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
We’re really sorry to hear about your experience and completely understand how frustrating it must be to have paid for an order that you have not received, particularly when you have also struggled to get in touch with us.
We would really like the opportunity to look into this and get the matter resolved for you. You can contact us directly by email through the Help section of our website. Alternatively, if you provide your details through Trustpilot, I will be happy to investigate the status of your order and help get this resolved.
Please accept our sincere apologies for the frustration and disappointment this has caused.
Beware of this company
Beware of this company, they operate a hidden subscription scam. Once they have taken your initial credit card payment, they then continue to take further monthly payments without your authorisation.
3 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi. Thank you for your feedback. We’re sorry to hear about your concerns regarding the payments taken from your account. We take comments like this very seriously and would like the opportunity to investigate what has happened.
Please contact our Customer Service team with your account or order details so we can review this fully, explain any ongoing collection or subscription associated with your account, and help resolve any concerns regarding payments. Sally
Took a long time to get through to…
Took a long time to get through to advisor, but was good when he spoke
2 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi. Thank you for taking the time to leave your feedback. We’re sorry you had to wait longer than expected to speak with us, but we’re pleased to hear that once connected, our advisor was able to provide you with good service. We appreciate your patience and your comments. Sally
Scummy sales people
Scummy sales people trying to push sales.
2 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi. Thank you for your feedback. We’re sorry to hear that your experience with us left you feeling this way. We always want our customers to feel comfortable when speaking with our team and never pressured into making a purchase. If you wish to reach out to Customer Services directly we can look into this matter further for you. Sally
Westminster BESTMINSTER.
I have posted a couple reviews previously of Westminster Collection before, saying how good the service is.
They have today, and also last month dealt with two different issues.
1. A delivery arrived with the envelope which appeared to be either tampered with or not sealed correctly. The item l had ordered was missing. RESOLVED SWIFTLY.
2. I returned an item just last Thursday (last week) requesting a refund, and then the next day I realised that l had not included the invoice (how are they going to know this is mine?) An email explained what I had done, and within just six days this was
RESOLVED, as they have received the item and my account will be credited tomorrow!
Having spent many years in customer service I can honestly say this is of the highest degree.
Well done Westminster Collection
2 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi. Thank you so much for taking the time to leave such a thoughtful review, and for your continued support. It’s especially lovely to receive such positive feedback from someone with many years of customer service experience!
We’re delighted to hear that our team was able to resolve both issues quickly and efficiently and provide the level of service we always aim for.
Thank you again for your kind words – we really appreciate them and look forward to continuing to provide you with great service in the future. 😊 Sally
Excellent Customer Service
Excellent customer service from Debbie, who was very patient, attentive and Curtious, checked my subscription issue and reassured me it’s all been cancelled and also explained the returns process.
Much appreciated.
1 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi. Thank you so much for your lovely feedback! 😊 We’re delighted to hear that Debbie was able to help with your subscription and clearly explain the returns process. We’ll be sure to pass on your kind comments to her – we know she’ll really appreciate them. Thank you for taking the time to share your experience with us! Sally
Agent expedited my request quickly and…
Agent expedited my request quickly and efficiently
1 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi. Thank you for your great feedback! We’re delighted to hear that our team was able to deal with your request quickly and efficiently. We really appreciate you taking the time to share your experience with us! Sally
I would definitely recommend when buying coins.
Hi I received my package after 10 to 11 days it was really nice packaged I will definitely buy again for more coins because I love coin collecting. Would recommend 👌
1 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you so much for your lovely review and recommendation! 😊 We’re delighted to hear that your coins arrived safely and were well packaged. It’s always great to hear from a fellow coin enthusiast, and we hope you enjoy adding them to your collection. We look forward to welcoming you back again soon! 👌
Horrible experience
After first order, I cannot access my account. I have asked for access but they failed. I requested to cancel my undelivered order and future subscription weeks ago, and no response afterwards. Today my card was charged with the amount different from my order. I have to seek help from card customer service about this suspicious charge.
1 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi. Thank you for your review. We’re very sorry to hear about the difficulties you’ve experienced accessing your account and trying to cancel your order and subscription.
We understand how concerning it must be to see a further payment taken when you believed you had already requested cancellation, and we apologise that you have not received the response you expected from us.
We would really like the opportunity to investigate what has happened, including the payment you have mentioned, and help get this resolved for you. Please contact our Customer Service team with your account details so we can look into this. Sally
be aware … scam
Account locked and no response to multiple cancellation requests
Extremely disappointing experience.
I requested cancellation of my subscription several times by email, but received no response. Instead, my account was temporarily locked, leaving me unable to access or manage my subscription.
Despite my repeated attempts to contact customer service and clearly request cancellation, I was charged again today.
I have received no meaningful response to my emails and have been left unable to cancel the subscription through my account.
This has been extremely frustrating and unacceptable. I did not want any further charges or deliveries, yet another payment was taken after I had already contacted the company about cancellation.
I strongly recommend being very careful when signing up for a subscription with this company and keeping records of all cancellation requests.
I am still waiting for the subscription to be cancelled and for today’s payment to be refunded.
1 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi. Thank you for taking the time to share your experience. We’re very sorry to hear about the difficulties you’ve had trying to cancel your subscription and understand how frustrating this situation must have been.
This is certainly not the level of service we aim to provide, and we would like the opportunity to look into what has happened, including your cancellation requests and the payment you have mentioned.
Please contact our Customer Service team with your account details so that we can investigate this fully and ensure your concerns are addressed as quickly as possible.
We’re sorry again for the frustration and inconvenience this has caused. Sally
Pleased as punch 🙂
I am very happy with The Westminster Collection, wonderful people to chat too , always kind and considerate. I'd say this is the best customer service , so thank you very much!
7 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hello. Thank you so much for your wonderful review! 😊 We’re delighted to hear that you’ve had such a positive experience with our team. Providing kind, helpful and considerate service is incredibly important to us, so your lovely comments really do mean a lot. Thank you for choosing The Westminster Collection and for taking the time to share your feedback with us! Sally
Easy to use website
Easy to use website. The Westminster Collection are very efficient - never hesitate to use them
1 de septiembre de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi. Thank you so much for your lovely feedback. We’re delighted to hear that you find our website easy to use & our service efficient. Your continued support and recommendation really mean a lot to us. Sally
Respuesta de The Westminster Collection
We’re sorry to see that you’ve rated your experience with us one star. Unfortunately, we’re not quite sure from your review what has gone wrong. We’d really appreciate the opportunity to understand your concerns and help, so please contact our Customer Services team with some more information and we’ll be happy to look into this for you.
Fraud and thievery
Dangerous company, I made an account placed an order they stopped me accessing my account and they stolen my money
Update, got some of my order but not all of it. Still unable to log into my account or reset password as they don't send out reset password emails. I contacted customer services they emailed me said click the link below but the email didn't have a link. They sign you up to subscriptions that you don't authorize, I've had to contact my bank to inform them that this company is going to commit fraud on my bank account. What's a disgraceful disgusting service
29 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi - We’re very sorry to hear about your experience and understand how concerning this must have been. We would never intentionally prevent a customer from accessing their account or retain money without reason.
We’d really like the opportunity to investigate what has happened and help resolve this for you. Please contact our Customer Services team with your order details so we can look into this fully and provide you with the appropriate assistance. Sally
Having missed last payment due to atm…
Having missed last payment due to atm machine swallowed my card ,I rang them with my new card details and back up and running
The caller was very helpful and pleasant and to top it all my next two badges came in afternoon post
28 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi. Thank you for your wonderful feedback! We’re so pleased to hear that Tim was helpful and pleasant when updating your card details and getting everything back up and running for you. Great timing that your next two badges arrived that very afternoon too! We’ll be sure to pass your kind comments on to Tim. Sally :)
They sorted my problem out with no…
They sorted my problem out with no problems
28 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi. Thank you for your lovely feedback! We're really pleased to hear that we were able to resolve your problem quickly and smoothly. We appreciate you taking the time to leave us a review. Sally
BE CAREFUL
BE CAREFUL - DO NOT BE FOOLED BY "FREE GIFTS" AND INTRODUCTORY OFFERS.
I received an email with an introductory offer for two different coins that piqued my interest. Free with only postage to pay; I thought it sounded great. Wrong. I received two charges totalling almost £60 a month later, and I come to find out I was enrolled into two subscriptions for coin collections. They are incredibly sneaky about this, and will claim it is not their intention to "mislead" customers, but if that's the case, why are they putting this information in VERY small print where most people would not think to read... because most people would assume they are only getting what they paid for and no more. It IS misleading and frankly financially predatory.
I want a full refund and for my account and card details to be terminated. The fact that a company that is meant to be reputable can do something that feels so fraudulent is disgusting and beyond my comprehension.
28 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi. Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how concerning it must have been to receive unexpected charges.
We always aim to make the terms of our offers clear, and we’re sorry that you did not feel this was the case on this occasion.
We would also like the opportunity to look into your account, confirm that any collections have been cancelled as requested, and discuss the charges with you directly. Please contact our Customer Services team directly so that we can investigate this fully and help resolve the matter for you. Sally
Always on time great delivery and also…
Always on time great delivery and also great collection
28 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi. Thank you so much for your lovely feedback! We're delighted to hear that you've been happy with both our delivery and collection service. We really appreciate your continued support and look forward to helping you again soon. Sally
Excellent customer service
Excellent customer service. My issue was dealt with quickly and efficiently with sincere apologies.
First class - thank you
26 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi. Thank you for your wonderful feedback! We’re delighted to hear that your issue was resolved quickly and efficiently and that you received the first-class service we always aim to provide. We really appreciate you taking the time to let us know – thank you! Sally
Been with westminster coins for years…
Been with westminster coins for years great bargains and service any problems its rectified immediately staff very polite
26 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi. Thank you for your lovely review and for being a valued customer for so many years! It’s wonderful to hear that you continue to enjoy our products and service, and that our team have always been able to resolve any issues quickly. We really appreciate your continued support and kind words about our staff. Sally
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