Good morning. I must say that the Westminster collection/ change checker are very good in what they do. The many coins I order are delivered by the Royal mail in outstanding condition. My bank is not... Ver más
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Consulta las opiniones de los clientes
Sold low cost commemorative coins only to be unknowingly added to subscriptions I was not aware of and have had over 100 pounds taken from my account without any email notifications. I had no idea I w... Ver más
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After a few emails I received an email stating I would receive a refund for the unwanted items I had returned. I unwittingly subscribed and quickly realised my error when payment went out of my acc... Ver más
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The customer service agent, Mark, was very polite and answered my subscription query quickly and efficiently. I have always been treated very well by this company and their collectables are always ver... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Información de contacto
PO Box 4848, BH12 9GB, Poole, Reino Unido
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
3,6
Medio
5 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 99% de las opiniones negativas
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Great Customer Service
The customer service agents are very helpful and sort out the issues quickly and completely - which is a great sign of sincerity and efficiency. I am a happy customer.
26 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi. Thank you so much for your fantastic 5-star review! We’re delighted to hear that our Customer Service team have been helpful and resolved your queries quickly and efficiently.
Knowing that you’re a happy customer means a great deal to us. Thank you for taking the time to share your experience and for your kind words about our team! Sally
Subscription!!!
I saw an ad on Facebook to buy a small ‘spitfire’ badge an introductory offer of paying £1.99 for postage only. I paid the £1.99 and the badge arrived a few days later. Today I looked at my bank account and £22.98 has been taken out of my account. I’ve got no idea why and predict somewhere in the small print it says something about signing up for a subscription!!! It was not obvious I don’t even know what £22.98 goes towards? I’ve tried to cancel it and can’t find anyway of doing it. I’ve gone through everything I can press on in the account to find out how to cancel ….. nothing. I clicked on help and but ‘how to cancel’ is non existent. I typed in ‘Cancel’ in the search bar in Help and it was asking about maximum and minimum price etc. I will try phoning tomorrow:-(
26 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi. Thank you for sharing your feedback. We’re sorry to hear about the confusion and concern caused by the unexpected payment.
Our introductory offers can form part of an ongoing collection, with the details of future deliveries and their costs provided when the initial order is placed. The £22.98 payment will therefore relate to a subsequent item sent as part of the collection rather than a charge for the introductory badge.
We’re also sorry that you found it difficult to locate the information you needed online. Our Customer Service team will be happy to explain the collection, review your account and arrange cancellation if you no longer wish to continue. They can also advise you about returning any unwanted items using our free returns service. Or If you want more information on collections, and how to cancel or manage them just visit www.westminstercollection.com/collections
Sally
Excellent customer service today…
Excellent customer service today !!Everyone was so polite and extremely helpful and thank you for being empathic and sorting my family members account out . Very much appreciated.
26 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi. Thank you so much for your lovely feedback! We’re delighted to hear that our team were polite, helpful and understanding, and that we were able to help resolve your family member’s account.
We’d love to make sure your kind comments reach the right people. If you happen to remember the name of the team member(s) you spoke with, please let us know so we can pass on your thanks and recognition to them. Sally
Open-Ended Subscription Trap
I would strongly advise anyone considering buying from The Westminster Collection to think very carefully before clicking on one of their adverts.
I clicked on what appeared to be a straightforward advert for a commemorative item. What was absolutely not clear to me was that I was entering into a lengthy ongoing collection with an apparently open-ended financial commitment.
I have now spent OVER £300 — and there is STILL NO CLEAR END IN SIGHT.
When I contacted them and asked the most basic question — exactly what have I committed to? — they couldn’t give me a straight answer.
How many items are in the collection? They couldn’t clearly tell me.
How long does it run for? No clear answer.
How many more payments am I expected to make? No clear answer.
So how exactly is a customer supposed to give informed agreement to a financial commitment when the company taking the money cannot even clearly explain the size or duration of that commitment?
That is completely unacceptable.
And now, having failed to make the extent of this commitment clear, their response is to send me letters demanding money and threatening to pass it to DEBT COLLECTION.
I find these tactics aggressive and deeply unpleasant.
There is an enormous difference between knowingly subscribing to a clearly defined collection and clicking on an advert without realising you are beginning a lengthy series of purchases that could ultimately cost hundreds of pounds.
If your business model relies on ongoing collections, customers should be told in plain English, BEFORE THEY PAY, exactly what they are getting into and the scale of the potential commitment.
Not after £300 has already been spent.
And certainly not through threatening letters about debt collectors.
I will never purchase from The Westminster Collection again.
My advice to anyone tempted by one of their adverts: do not assume you are simply buying the item being advertised. Find out exactly what you’re signing up for, how many items there are and what it could ultimately cost you.
Because in my experience, getting a straight answer afterwards is remarkably difficult
26 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi. Thank you for taking the time to share your concerns. We’re very sorry to hear how frustrated and disappointed you have been with your experience.
Some collections may be extended in the future if further issues become available that we feel would enhance the collection, which can mean a final number of issues is not always available in advance.
Our collections are designed to offer flexibility, and collectors do not have to keep every issue. Each delivery is covered by our free returns service, allowing customers to pick and choose the issues they would like to keep and build a collection that is personal to them. Some collectors choose to stop once a folder or presentation case is full, while others prefer to continue and collect as many issues as are released.
We’re concerned to hear that you feel the information provided was unclear and that you were unable to get the answers you needed when you contacted us. We would welcome the opportunity to review your account, clarify any outstanding payments and discuss the options available to you.
We also appreciate your feedback regarding our communications and will ensure your comments are shared with the relevant teams. Sally
Absolute scam!
Absolute scam!
You buy one thing then they save your card details and try charging you £30 every month from there on.
You have to log in to an account that immediately doesn't recognise your password to stop these payments.
26 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi. We’re sorry to hear about your experience and understand why an unexpected payment would be concerning. We’d like to reassure you that we do not take payments without an associated order or collection, and the details of any ongoing collection, including future items and costs, are provided during the ordering process.
Our Customer Service team would be happy to review your account, explain what has happened and help with any changes or cancellations required. If you’re having difficulty accessing your online account, they can also assist with this directly.
Please contact us so we can look into this fully and help resolve your concerns. Sally
Having bought the Camberwick Green…
Having bought the Camberwick Green Collection outright, I was surprised to see an additional debit on my credit card. However after a short wait today the process has been explained fully to me and I will return the unwanted items on receipt for a full refund
25 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi. Thank you for taking the time to leave your review. We’re pleased our Customer Service team was able to explain everything clearly and help resolve your concerns regarding the additional payment. We really appreciate your understanding and your feedback. Sally
I had paid for a coin as part of my…
I had paid for a coin as part of my recent collection & after a number of weeks having not got it yet, “I checked in” to see if I ought to have received it by now & the Representative confirmed “yes” & organised a replacement straight away which has arrived the next day.
I am so impressed with their quick resolve to my query/issue.
They also checked as to whether I had received my “free presentation box” & I had, which I also appreciated that level of detail & care,
Excellent service & a credit to the company. “Thank You”
25 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi. Thank you so much for your wonderful 5-star review! We’re delighted to hear that our team was able to resolve your query quickly and arrange a replacement for you. It’s especially lovely to know that the extra care taken.
We’ll be sure to share your kind comments with the team. Thank you for your support, and we hope you continue to enjoy your collection! :) Sally
Wasn’t aware I’d signed up to a subscription
I purchased 1 coin which was advertised on tv as free, you just pay the postage. What I didn’t realise was that I had been signed up to a subscription for a full collection of coins with an automated payment setup for £28+ including postage per item received by subscription. Misleading to say the least! As if that wasn’t painful enough, the returns policy involved printing a form and a trip to the post office to obtain proof of postage. Hassle no one needs!
22 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi. Thank you for sharing your feedback. We’re sorry to hear that the collection was not clear to you when you placed your initial order and understand how frustrating this experience must have been.
We aim to make the details of our collections, including future deliveries and associated costs, clear at the point of order, so we’re disappointed to hear this wasn’t your experience.
We’d also like to reassure you that returns can be made free of charge through the Royal Mail returns portal. Royal Mail can even collect the parcel directly from your address, so there is no need to make a trip to the Post Office.
If you still require any assistance with your account or collection, please contact our Customer Service team and we’ll be happy to help. Sally
Dont buy off this site unless you want…
Dont buy off this site unless you want to have money going out your bank for things you never wanted, phone calls trying to sell you things you dont want, debt collection letters for something you never knew about or even received the coin in question that they said was delivered but it wasnt, and having to make phone calls and be put on hold for ages just to cancel subscriptions i had no clue i signed up for. To me this is scamming many people out of the money, scaring people with debt collection letters and making things seem complicated just to order a few coins they scam you into subscriptions and just take the money from your bank. The merchandise is good dont get me wrong im happy with the stuff i received but just not happy paying for things i never wanted and being accused of not paying for a coin that they said i received when i can prove on my cameras that no delivery was made on the day in question. I feel sorry for older people who maybe are not very good on technology or online who have to deal with all this they already have a hard time as it is but then taking money off people for things they never ordered and having to sit on phone calls for hours, emails, and so on, its all a big con to me so i would never buy again to save all the hassle.
25 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi. Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration and concern this has caused, particularly regarding the payments, subscriptions and delivery you’ve described.
We take concerns like these seriously and would like the opportunity to look into what has happened with your account and ensure any outstanding issues are addressed. Please contact our Customer Service team with your details so we can investigate this fully with you.
We appreciate your positive comments about the items you received, but we’re sorry that your overall experience has left you feeling this way. Sally
Great titanic 50p coin
Great customer service
I will be ordering again
26 de enero de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi. Thank you for your great review! We’re delighted to hear you were happy with the customer service you received. We really appreciate your support and look forward to welcoming you back for your next order! Sally
They clearly solved my family my…
They clearly solved my family my problem in a professional manner and I was happy with their service.
25 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi. Thank you for your lovely feedback. We’re so pleased to hear that we were able to resolve the problem. It’s great to know you were happy with the service you received, and we really appreciate you taking the time to share your experience. Sally
1st class across the board
25 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for the fantastic feedback! We’re delighted to hear you received a first-class experience . We really appreciate you taking the time to leave us a review and look forward to welcoming you back! Sally
Ordered the King Charles coin as seen…
Ordered the King Charles coin as seen on TV advert.
Supposedly free +2.99 postage.
Turns out you immediately get caught up in a monthly subscription 😡.
I tried to login to my account only to find that it didn't recognise my password. I clicked the reset password button to request a new one, surprise surprise I haven't received the email with link to reset.
Tried numerous times but to no avail.
Yes I checked spam mail too.
I emailed them to request cancellation of the coin & subscription also about the password reset link.
I received 2 emails one saying you can cancel the subscription on your online account, the other to say that they had sent me a password refresh.
No they haven't!! I'm still locked out of my account and cannot cancel this subscription.
If this is not resolved I will be involving the trading standards. I emailed you ( since I can't login ) to cancel, yet still you've been absolutely useless.
AVOID !!!
21 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi. We’re very sorry to hear about your experience and completely understand how frustrating this must have been, particularly after you’ve already tried to resolve the issue.
If you haven’t already done so, please contact our Customer Service team directly by phone and we’ll be happy to assist you further. Our team can look into your account, help with the cancellation request and investigate the issues you’ve experienced accessing your online account.
Thank you for bringing this to our attention, and we hope we can get everything resolved for you as quickly as possible. Sally
Very professional approach and kind…
Very professional approach and kind customer
24 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi. Thanks for your lovely feedback! We’re delighted to hear that you found our service professional and friendly. We really appreciate you taking the time to share your experience with us. Sally
I had my queerie resolved immediately
I had my queerie resolved immediately
24 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Thank you for your feedback! We’re really pleased to hear that your query was resolved straight away. Providing quick and helpful service is really important to us, so it’s lovely to know we got it right for you! Sally
I received excellent care and attention…
I received excellent care and attention
from customer service at The Westminster Collection. The customer service agent was very helpful and dealt with my problem quickly and efficiently. She was also very polite and friendly. A great improvement on automated messages.
24 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi. Thank you so much for your wonderful feedback! 😊 We’re delighted to hear that our Customer Service team provided the care and attention you needed and were able to resolve things quickly and efficiently. We completely agree that sometimes there’s nothing better than speaking to a friendly, helpful person! Thank you for taking the time to share your experience with us. Sally
I bought a coin from Westminster I…
I bought a coin from Westminster I wanted. But now they keep sending me more coins I haven’t ordered and taking money from my account which I can’t afford I’m not happy at all.
Andy.
22 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi Andy, thank you for your review. We’re sorry to hear that you’re unhappy with the additional coins you’ve received.
It sounds as though your original order was part of one of our ongoing collections. Where this applies, the subscription is confirmed during the ordering process, in the order confirmation email and in the delivery letter accompanying your order.
We understand that circumstances can change, and there is no obligation to continue with a collection. Please contact our Customer Services team direstly and we’ll be happy to review your account, explain the collection and help with cancellation if required. Sally
Excellent Company
I have no problem talking of the Westminster Collection.
They are always helpful, with excellent products,service and staff
Deliveries are quick and safe
***** all the way
22 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hiya. Thank you for such a fantastic 5-star review! ⭐
We’re delighted to hear that you’re so pleased with our products, service and team, and that your orders arrive quickly and safely.
Your continued support and kind words mean a great deal to us. Thank you for being part of The Westminster Collection! Sally
I recently bought coins from the…
I recently bought coins from the Westminster Collection it was great service , I all so had a query and a got a great quick response from them ,
Tim was more than helpful and very professional .
Steve Rhodes .
22 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi. Thank you for your fantastic feedback, Steve! We’re delighted to hear that you received great service and that your query was dealt with quickly.
We’ll be sure to pass your kind comments on to Tim – we know he’ll really appreciate them. :)
Thank you for choosing The Westminster Collection, and we hope you enjoy your coins! Sally
Happy Customer
I have subscribed to a number of collections from Westminster. They take an interest in my specific interests and alert me to appropriate collections. On the rare occasion that there has been an issue they are quick to respond with a good solution. I'm one happy customer.
20 de agosto de 2026
Opinión espontánea
Respuesta de The Westminster Collection
Hi. Thank you for your wonderful feedback! We’re delighted to hear that you’ve enjoyed building your collections with us and find our updates helpful in discovering items that match your interests.
It’s also great to know that whenever you’ve needed our help, we’ve been able to provide a quick and helpful solution. Thank you for your continued support – we’re very pleased to have one happy customer! Sally
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