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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Bought my first ever ebike through Wheelbase using the Green Commute Initiative cycle to work scheme. The whole process was smooth and straightforward, they were helpful, responsive and made the GCI p... Ver más

Valorada con 3 estrellas sobre 5

A disappointing experience with my purchase of an electric C-Line Brompton. PDI checks weren't really checked in 2 cases - one quite important, the other, less so. I sorted these myself. Wrong battery... Ver más

Valorada con 5 estrellas sobre 5

They did a fantastic job servicing my brakes the day before the Fred Whitton challenge this year. Much appreciated! and a nice store too. I also bought some wheels from them last year and delivery and... Ver más

Valorada con 5 estrellas sobre 5

Very pleased with Wheelbase.co.uk. Fast dispatch and bike exceptionally well prepared and secured. It was first time for me using this store and I'm very nicely surprised. Bike came super secured in t... Ver más

Información sobre la empresa

  1. Tienda de bicicletas
  2. Tienda de reparación de bicicletas
  3. Tienda de accesorios para bicicletas
  4. Ciclismo en ruta

Sobre Wheelbase

Escrito por la empresa

Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Focus, Whyte, Yeti and Frog to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.

Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.

We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.

Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.

Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the 3 Valley Challenge in June, our Tour de Staveley in July and the Wheelbase Spring Classic in March. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.

Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.

Contact us via Customer Care

Información de contacto


4,6

Excelente

TrustScore: 4.5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 30% de las opiniones negativas

Suele responder en menos de 48 horas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent customer care (Arawn)

Excellent customer services (Arawn - Kendal Lake district). Very understanding and helpfull throughout the entire process of ordering the new bike via cyclesheme. The bike arrived very well packaged. There was a small issue with the new bike (manufacturer fault) which was resolved promptly. The best experience I had in many years.
Thank you so much!

25 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great price

Great price, excellent service, I'm very pleased with bike and it was delivered on time.

22 de septiembre de 2025
Valorada con 5 estrellas sobre 5

Recently purchased another bike from…

Recently purchased another bike from these guys and had a great experience overall, excellent communication and helpful when I rang about an issue with purchasing from the site.
Bike arrived when they said and packaged well.

5 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great communication from start to…

Great communication from start to finish regarding delivery. Bike was packaged well and the rest of the set up was easy to follow with the link in the email.
Very happy customer 🙂

10 de septiembre de 2025
Valorada con 4 estrellas sobre 5

Bike was packaged very well set up and…

Bike was packaged very well set up and built very disappointed thare were no tubless valves with the bike

2 de septiembre de 2025
Logotipo de Wheelbase

Respuesta de Wheelbase

Thank you for your review. Apologies but Cube bikes are not supplied with tubeless valves. We have checked with Cube and the rims and tyres are tubeless compatible on your Nuroad C:62. We have sent a set of 60mm tubeless valves out to you and hopefully these have been received. Hope this is helpful and enjoy your new bike. Team Wheelbase.

Valorada con 4 estrellas sobre 5

Friendly company but could be a bit more proactive

They are friendly guys and knowledgeable. Bike came on time and well packaged. I had to follow up a few times to find out what was happening with my order. They didn’t seem too hungry for the sale.

4 de septiembre de 2025
Logotipo de Wheelbase

Respuesta de Wheelbase

Thank you for your feedback. Apologies again for any slow response times you received. We are making some enhancements internally to improve our speed of response to queries. Apologies again. Glad you like the bike and have liked dealing with us – enjoy your new ride! Team Wheelbase

Valorada con 1 estrellas sobre 5

My husband previously bought a bike…

My husband previously bought a bike from this company about 4 years ago. He wants to buy another bike and has emailed twice with an enquiry about a particular bike. Twice they have not responded. Very disappointed considering our first experience. Business must be good if they are ignoring repeat business.

2 de septiembre de 2025
Opinión espontánea
Logotipo de Wheelbase

Respuesta de Wheelbase

Thank you for your feedback. We have searched all our contact forms and inboxes for an email from Summerfield but we have not received anything. Please could you re-send this to info@wheelbase.co.uk and we’ll get on to this query straightaway. Apologies again for any inconvenience caused. Team Wheelbase

Valorada con 5 estrellas sobre 5

Great helpful staff

Great helpful staff, bike delivered in the best packed box I have ever seen, delivery very quick and the bike was set up perfectly
Thank you

29 de agosto de 2025
Valorada con 3 estrellas sobre 5

Hassle to review

Great item and great price.
However I got my item next day despite not paying £4.95 for the privelige. Whilst this should not be a complaint I would say it is unfair to those who pay for it! Also I have been harassed 4 times to review them!!!!!!!!!!

27 de agosto de 2025

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