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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Bought my first ever ebike through Wheelbase using the Green Commute Initiative cycle to work scheme. The whole process was smooth and straightforward, they were helpful, responsive and made the GCI p... Ver más

Valorada con 3 estrellas sobre 5

A disappointing experience with my purchase of an electric C-Line Brompton. PDI checks weren't really checked in 2 cases - one quite important, the other, less so. I sorted these myself. Wrong battery... Ver más

Valorada con 5 estrellas sobre 5

They did a fantastic job servicing my brakes the day before the Fred Whitton challenge this year. Much appreciated! and a nice store too. I also bought some wheels from them last year and delivery and... Ver más

Valorada con 5 estrellas sobre 5

Very pleased with Wheelbase.co.uk. Fast dispatch and bike exceptionally well prepared and secured. It was first time for me using this store and I'm very nicely surprised. Bike came super secured in t... Ver más

Información sobre la empresa

  1. Tienda de bicicletas
  2. Tienda de reparación de bicicletas
  3. Tienda de accesorios para bicicletas
  4. Ciclismo en ruta

Sobre Wheelbase

Escrito por la empresa

Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Focus, Whyte, Yeti and Frog to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.

Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.

We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.

Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.

Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the 3 Valley Challenge in June, our Tour de Staveley in July and the Wheelbase Spring Classic in March. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.

Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.

Contact us via Customer Care

Información de contacto


4,6

Excelente

TrustScore: 4.5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 30% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

Called in on Saturday at the Lake…

Called in on Saturday at the Lake District shop with the intention of buying a bike the guy upstairs on the road bike section was very judgemental I asked a few questions about a certain brand of bike and he said their was no problems then went back on his words t admit their problems very cocky guy the chap with glasses on and shorts it’s a shame as I traveled 150 miles to this store horrible person change your attitude hope you read this I watched how you spoke to people too it was disgraceful you was choosing people’s bike for them ramming it at them you need this bike one poor lady looked at me and Said forget this I don’t want a bike being forced onto me and we walked out together behind each other would never return be careful folk I should hate buying a bike and having a warranty issue spoke to me like I was an idiot

23 de agosto de 2025
Opinión espontánea
Logotipo de Wheelbase

Respuesta de Wheelbase

Thank you for your review, we will be addressing this issue internally with our staff. Apologies again, we have been in business over 30 years selling premium bikes, and this is certainly not the way we wish to conduct ourselves or have our customers treated. Best regards, Team Wheelbase

Valorada con 5 estrellas sobre 5

How it should be done.

Very pleased with Wheelbase.co.uk. Fast dispatch and bike exceptionally well prepared and secured. It was first time for me using this store and I'm very nicely surprised. Bike came super secured in the box, no chance for any transit damage. All setup nicely, no need for me to do make any adjustments or tightening bolts, which happened with other major players in the industry. Highly recommended.

20 de agosto de 2025
Valorada con 5 estrellas sobre 5

Smooth enough

Took over a week to take delivery of the bike but that ok. Basic updates for processing and delivery but good enough.

18 de agosto de 2025
Valorada con 5 estrellas sobre 5

Great service and price

Ordered some mountain biking shorts in the sale. Great price and quality. The shorts arrived within 2 days from placing the order so very quick service too!

19 de agosto de 2025
Valorada con 5 estrellas sobre 5

Great experience

Great experience - helped me customise the bike and everything was delivered perfectly on-time.

4 de agosto de 2025

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