Wickes - Burton Opiniones 

Approached a employee at the car park from a distant. As he was going back into the store. He stopped and listened and didn't hesitate in assisting me with my query before I even entered the store. He was able to give me the exact location of where to find the item I was looking for. He was customer focused and he was doing his job above and beyond for the store. He could have easily ignored me as I stopped him from afar. But he clearly was willing to stop and listen and guide. Seen him later assisting another customer and he deserves to be named for his dedication to the store. Thank you Max!

The person I delt with was very nice and understanding with out any hesitation in replacement without the need of any paperwork
Her name is Jo

We had never redesigned a kitchen before, so this was a major project for us. Our new kitchen was designed by Wickes and installed under their supervision by Simon and his team, and from start to finish we felt completely looked after.

Bev, our designer, was wonderful to work with. She made it easy to discuss every detail, offered thoughtful and practical advice, and was a big part of why we chose Wickes. While waiting for the installation to begin, we met with her several times to go through our ideas and amendments, all of which were accepted without any hesitation.

When Simon’s team started the installation, we were immediately impressed by the quality and speed of their work. The old kitchen was fully stripped out, appliances removed, tiles taken down, gas supply safely capped, and all electrical work completed with the proper certificates provided. New flooring was laid, units assembled with care, and every day the team left the kitchen tidy and clean. They arrived on time, worked steadily, and completed the entire project in just two weeks.

Our new kitchen looks fantastic, and we are genuinely delighted with the result. We would happily recommend the Bev–Simon team to anyone looking for a well‑managed, professional, and stress‑free kitchen renovation.

Akanksha was absolutely outstanding today
She helped and advised us , nothing was to much trouble
She is an amazing member of staff
The service is always 100%
Product knowledge is amazing
Thank you so much

Big Thankyou to Bernie at Burton on Trent store..
26/08 came into store for kitchen tiles, no knowledge of what I was after, walked up and down aisle..looking at tiles ..just confused..
Found bernie on shop floor..and what a help he was..explained what I was after..showed tiles that would assist and edging tiles too.
Nothing was too much trouble..and so very helpful..
With a good sense of humor too
Thanks again bernie..you were my knight in thing armour..😵‍💫

I met The most happiest bubbly lady Tina Ward I couldn’t have met a kinder woman and she helped me so much I genuinely appreciate your hard work and your enthusiasm and job knowledge 😃

Tina Ward made my experience the best it could possibly be! Amazing ⭐️⭐️⭐️⭐️⭐️

We went into the Burton store to have a look at their range of kitchens. The Design Consultant Susan was amazing. She came out to our house, listened to our requirements and budgets and delivered an amazing plan for our new kitchen. The plan was well within our budget and also included thoughtful additions that will make all the difference. Susan made the whole process so easy and was happy to answer all of our questions, helped to match colour schemes and tweaked the plans to include everything we wanted. Great service, cant wait for it to be installed!

I rang your Burton store yesterday (Friday) to enquire in regards to availability of your River Oak porcelain floor tiles as I need 32 packs , the gentleman who answered was 100% helpful and even went and checked the shelf however due to the size and weight when i arrived in a 7.5 tonne curtain sided vehicle this morning I was told there were 20 packs on a floor shelf and 12 in the warehouse I did enquire if they could just put the pallet straight on my vehicle however this was rejected and they watched me wheel half a tonne of tiles on one of your dodgy shopping trolleys out my vehicle after climbing under the floor shelf to retrieve them and then handball all 32 packs onto my vehicle after struggling to get a 7.5 tonne truck in your carpark , needless to say as a 53yr old man after doing this I didn’t have the energy to go back in and get 40 metres of skirting I needed so I ended up going to Tippers in Lichfield where 2 nice members of staff sold me and even loaded them on my vehicle with the skirting board. Iam very much shocked and disappointed at the poor service offered at your store .

I did receive a call from the store manager who apologised and said he’d ask his staff what ( I think it was quite obvious)

We have recently had a new kitchen fitted and are thrilled with the transformation. Excellent service from start to finish. We were fortunate to meet designer, Bev Goosey. Bev listened to what we wanted, came up with ideas and suggestions, conducted a home visit to view and measure the room and designed a beautiful kitchen for us. Bev is an absolute credit to Wickes and we are very appreciative.Simon James and his team fitted it for us and were a pleasure to work with, keeping us updated, suggesting improvements we hadn't considered such as an additional wall socket and beat the deadline by days. The Team worked very hard, were courteous, respectful and polite and always cleaned up after each day.
We can't rate highly enough and utterly recommend. A BIG thank you to all for an amazing room transformation.

Purchased a very competitively priced hozelock from the Burton Store. Technically tricky to access the blue light card Wickes gift card. Daniel went out of his way to help me. He called a colleague to open another til whilst he sorted the gift card for my purchase on my mobile for me.
Really appreciated your help today Daniel. Wickes is lucky to have you

I am having my bathroom painted, and having no idea at all Beth stepped in and I have the colour I want, the right type of paint and mixing into my colour choice was exciting and Beth was patient, kind and knowledgeable, and she smiles! Thank you wickes

Lewis planned new bathroom well, listened to our ideas and incorporated them into his design. Showed good knowledge of products.
Bathroom fitter, kept us informed throughout, happy to discuss with us. Did excellent job working everything out precisely and ensured we were happy with everything before moving on..

Excellent service delivered within 3 hrs of order

Urgently needed a tin of roof repair Acrypol sealant and it showed only one available online for click and collect. I’ve been burnt too many times so I rang up to ask a member of staff, Daniel, if it was possible for him to physically check that they had one in stock. After explaining the situation but before I could actually ask, Daniel volunteered to go and check that the tin actually was in stock. Once he found it he said he’d get it ready for when I arrive. Great customer service and a great people person. Daniel made a stressful day a lot easier to deal with. Thank you!

What made my experience great at the Burton store 'Harry' is helpfulness in helping me not only locate my purchases but he loaded them into the car for me. He showed professionalism, kindness, caring and understanding. THANK YOU HARRY a true asset to the store.
Simon also thank-you for your kindness and understanding.
Wickes Burton store went above and beyond.

As enthusiastic amateur in DIY, store had everything I was after plus got some useful advice from Tom on better and cheaper alternatives. Definitely will go back for my next project 👍

My Daughter and I went in store to buy 3metre long work top and accessories.
We asked for some assistance along came Tom, his help and knowledge put us at ease straight away.
Tom was absolutely brilliant, he had so much time for us , we got sorted thanks to the professional work of Tom , cannot praise him more.
Tom a great credit to Wickes. Thanks very much for everything.

Ordered on rapid order,brilliant that you can order something straight away and get it delivered in 3 hours,a bit pricey but you get it straight away

Great experience from start to finish! The staff were friendly, helpful, and really went the extra mile to make sure I found exactly what I needed. The shop itself is clean, well-organized, and has a great selection of products.

A special mention to Tom, who was absolutely fantastic—he went above and beyond to help me, taking the time to answer all my questions and making sure I was completely happy. His customer service really stood out and made the whole experience even better.

You can tell they genuinely care about their customers. I’ll definitely be coming back and would highly recommend this place to anyone looking for quality service and a welcoming atmosphere.