Wickes - Bury Opiniones 

102
•
TrustScore: 4.5 sobre 5

4,5

Moor Street, Bury Lancashire, BL9 5AQ, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I was at the Bury store early morning around 7.05am. I was served by Abbie who was very sharp and fast, she immediately attended to my order and kept me informed as she processed it and put me at ease... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service today from Jack. Friendly, helpful and gave us all the info needed. Quickly got our order sorted for delivery. Thank you!

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We visited Wickes, Bury today and we were served by James. What a polite and helpful young man he is and a credit to your organisation. My wife wanted to buy bags of manure (poo!) but we couldn't find... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We visited Wickes/Bury for a kitchen and was seen by Wahida the design consultant who gave us professional advice backed up by sound knowledge of kitchens, she was so helpful nothing was to much troub... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Ferretería
  2. también en la categoría
  3. Empresa de energía solar
  4. Proveedor para baños
  5. Tienda de suministros de cocina

Sobre Wickes - Bury

Escrito por la empresa

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

102 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(102)

14.656 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

I had an appointment for 2 pm and took…

I had an appointment for 2 pm and took the day off from work. And in the end, no one from Wickes showed up.

28 de agosto de 2025
Opinión espontánea
Logotipo de Wickes - Bury

Respuesta de Wickes - Bury

Hello Eneda, thanks for your valuable feedback, and I'm really sorry to hear about your appointment, if you can please reply back to the private message I've sent you on trustpilot we can look into this further for you. - Dylan

Valorada con 5 estrellas sobre 5

Very approachable staff

I came into the store looking for ideas for outdoor paint and must have walked past it about six times, I approached a young lady named Hannah and asked her and she was so helpful. Even helped guide me with some lights for my garden. I recommend this branch and it's staff just going off how great Hannah was.
Thank you Hannah and Bury Wickes

13 de agosto de 2025
Opinión espontánea
Logotipo de Wickes - Bury

Respuesta de Wickes - Bury

Hi Debbie, thank you for taking the time to leave a review. We're happy to hear that Hannah was able to help you find the paint you were looking for and the lights for your garden. Thank you for the recommendation. -LG

Valorada con 4 estrellas sobre 5

Customer Service was very nice!

Wonderful customer service! Hannah
was very helpful and friendly to new customers.

17 de junio de 2025
Opinión espontánea
Logotipo de Wickes - Bury

Respuesta de Wickes - Bury

Hi Aaron, thank you for taking the time to leave a review regarding your experience in store. I am really pleased to see that you received great customer service and that Hannah was helpful and friendly. -LG

Valorada con 5 estrellas sobre 5

My experience

Great customer service, kind and helpful staff and overall a good experience

16 de julio de 2025
Opinión espontánea
Logotipo de Wickes - Bury

Respuesta de Wickes - Bury

Hi Filip, thank you for taking the time to leave a review. I'm really happy to see that the staff were kind and helpful and provided great customer service. Thank you for your comments. -LG

Valorada con 1 estrellas sobre 5

Horrible customer service at Wickes!

Horrible customer service at Wickes!
I bought 3 radiators online through trader, my wife paid with PayPal. We decided to return one to the Bury Wickes store for a refund, but no refund is available at the Wickes till. Instead of a refund they gave me a number (0330 123 4123) told me to ask them for a refund!
Agreed a refund on the phone but because it was purchased through a trader using PayPal they won’t give refund! Although they accepted the return and kept my radiator!
It’s been a month now but Wickes won’t refund back to original PayPal account!

17 de julio de 2025
Opinión espontánea
Logotipo de Wickes - Bury

Respuesta de Wickes - Bury

We regret to hear about the trouble you experienced with your radiator return and refund and that you are still waiting on this being refunded. We have requested additional information, once we have this we can get this looked into further. -AK

Valorada con 5 estrellas sobre 5

Ste W and Sue was a great help in…

Ste W and Sue was a great help in finding some dewalt batteries that were lost somewhere in store .
Many thanks Chris Mccloud

26 de julio de 2025
Opinión espontánea
Logotipo de Wickes - Bury

Respuesta de Wickes - Bury

We're happy to hear that Ste w and Sue could assist you in locating the batteries. We appreciate you taking the time to share your positive experience!
- PP

Valorada con 5 estrellas sobre 5

Door purchase customer service.

Abbie helped my purchase of 12 doors.
And two returns.
Excellent service. Delt with online order and customer service.
Thank you bury branch and Abbie.

10 de julio de 2025
Opinión espontánea
Logotipo de Wickes - Bury

Respuesta de Wickes - Bury

We appreciate you taking the time to share your experience. We're glad the assistance from Abbie with your door purchase and returns was excellent. Thank you for acknowledging Abbie's support.
-AF

Valorada con 5 estrellas sobre 5

Fabulous service

Our first visit was to have a look around. Jenny D approached us and could not have been more helpful. Her bubbly personality and down to earth approach stopped us ordering our bathroom from the first place we looked. Her knowledge was on point and was incredibly helpful.

4 de julio de 2025
Opinión espontánea
Logotipo de Wickes - Bury

Respuesta de Wickes - Bury

Hi Gemma, We appreciate you sharing your experience with us. We are so glad to hear that you received such helpful and informative assistance from jenny during your visit to our store. - LC

Valorada con 5 estrellas sobre 5

Good service

I was served with great manners and respect. Also I was served very fast. Thank you and I will be back some time soon.

28 de junio de 2025
Opinión espontánea
Logotipo de Wickes - Bury

Respuesta de Wickes - Bury

We're happy to hear that you were served with great manners and respect, and also very fast. Thank you for your positive feedback; we look forward to your return!
-AF

Valorada con 5 estrellas sobre 5

I went shopping in my local wickes on…

I went shopping in my local wickes on Wednesday never been in before always used the competition. What a friendly store. I was first greeted by Sue on the till who was cheerful and said hello. I could not find what I was looking for and I asked Sue who was lovely and showed me to what I needed. I will definitely go into store again

25 de junio de 2025
Opinión espontánea
Logotipo de Wickes - Bury

Respuesta de Wickes - Bury

Hi Lynn, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Sue in our store and that they provided you with useful advice and helped you find everything you where looking for. -AH

Valorada con 5 estrellas sobre 5

I’m always greeted by a smile and…

I’m always greeted by a smile and friendly conversation when I see Laura. Great member of the wickes team, it’s a pleasure to as always thanks to Laura.

26 de junio de 2025
Opinión espontánea
Logotipo de Wickes - Bury

Respuesta de Wickes - Bury

We're happy to hear that you consistently have such a wonderful experience. It's great to know that our team member's friendly service makes your visits a pleasure. Thanks for your positive feedback! TW

Valorada con 5 estrellas sobre 5

I have a Wickes trade card and buy…

I have a Wickes trade card and buy materials around a dozen times a week from the Bury branch. I try to gravitate to Sue when paying as she always has a cheery smile and processes everything speedily. She always makes it a pleasurable experience!

25 de junio de 2025
Opinión espontánea
Logotipo de Wickes - Bury

Respuesta de Wickes - Bury

We're happy to hear that your experiences at our Bury branch are pleasurable. It's great to know that a team member's positive attitude and efficiency enhance your visits. We appreciate your feedback! TW

Valorada con 5 estrellas sobre 5

Great honesty


I was served by a young lady with a reddish hair colour today who made a mistake whilst serving and charged me double for one item. When I spoke to her about it she apologised and immediately resolved the issue by giving me a refund. Thank you for your honesty

25 de junio de 2025
Opinión espontánea
Logotipo de Wickes - Bury

Respuesta de Wickes - Bury

We appreciate you bringing this to our attention. We're glad the team member promptly corrected the error and provided a refund. Thank you for your honesty and for sharing your experience. TW

Valorada con 5 estrellas sobre 5

Bury store

I work close to the store in Bury and I am in there most days. when I am in the store Sue on the tills is always welcoming and helpful. Any questions I have are always answered by her or she gets me another member of the team.

25 de junio de 2025
Opinión espontánea
Logotipo de Wickes - Bury

Respuesta de Wickes - Bury

We're happy to hear that you find our store welcoming and helpful. We appreciate your positive feedback regarding the team member who assists you; it's great to know they make your visits pleasant. TW

Valorada con 5 estrellas sobre 5

Sue always makes our experience great…

Sue always makes our experience great she always goes above and beyond creating a great friendly atmosphere, I buy all my materials from Wickes mainly because of sue, she brightens up our day and she is a delight to be served by, keep up the good work Sue your the best.

24 de junio de 2025
Opinión espontánea
Logotipo de Wickes - Bury

Respuesta de Wickes - Bury

We're happy to hear that you consistently have a great experience. It's wonderful to know that Sue's friendly attitude brightens your day. We appreciate your positive feedback and loyalty!
-AF

Valorada con 5 estrellas sobre 5

Jenny D great bathroom designer

Jenny D at the Bury store took me through the design process for a new bathroom. I had minimal ideas so she was very patient and gave me the inspiration to design the bathroom with all the extra features I didn’t realise I wanted!

17 de mayo de 2025
Opinión espontánea
Logotipo de Wickes - Bury

Respuesta de Wickes - Bury

Hey A Dale, thanks for your amazing review, and I'm glad you enjoyed the service from Jenny in our Bury store throughout your bathroom design, enjoy your new space! - Dylan

Valorada con 5 estrellas sobre 5

Very helpful choosing paint thanks…

Very helpful choosing paint thanks emelia

13 de junio de 2025
Opinión espontánea
Logotipo de Wickes - Bury

Respuesta de Wickes - Bury

Hi Philip, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Valorada con 5 estrellas sobre 5

Excellent Customer Service

I was approached by the shift manager Nigel when I was looking at the laminate flooring. He has gone above and beyond to help me measure and understand what is needed to complete a job that I had going on at the house. I could not fault anything regarding Nigel, very well presented very open and honest.

11 de junio de 2025
Opinión espontánea
Logotipo de Wickes - Bury

Respuesta de Wickes - Bury

We're happy to hear that you had such a positive experience. We appreciate you acknowledging the assistance provided during your visit. Thank you for your feedback! TW

Valorada con 5 estrellas sobre 5

Some great assistance from Steve H

Was looking for decking boards and paint and was helped by a chap called Steve H who guided me through everything Wickes has to offer. Just waiting for my joiner to tell me how many boards I need and which stain and I’ll be back to Wickes to place an order

21 de mayo de 2025
Opinión espontánea
Logotipo de Wickes - Bury

Respuesta de Wickes - Bury

Hi Keith, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Steve in our store and that they provided you with useful advice. -AH

Valorada con 5 estrellas sobre 5

Amazing Staff!

Kirsty from Wickes Bury was extremely knowledgeable and helpful. She is professional, polite and can't do enough to help you. I have been using wickes for years and will continue to do so. Highly recommended.

9 de junio de 2025
Opinión espontánea
Logotipo de Wickes - Bury

Respuesta de Wickes - Bury

We appreciate you taking the time to share your feedback. We're so glad to hear that Kirsty in our Bury branch was so helpful and knowledgeable. We value your recommendation and Thank you for your continued support!
-AF

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