Wickes - Caerphilly Opiniones 

203
TrustScore: 5 sobre 5

4,8

Parc Pontypandy, Gallagher Retail Park, Caerphilly South Glamorgan, CF83 3GX, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The kitchen designer Angela was simply outstanding and provided some innovative ideas. My only frustration is Wickes offers appear great initially but once you realise it relates to units only and... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Liz the customer service support was fantastic. Advised and stayed with us discussing the Quickstep flooring colour, quality and quantity required. She was not satsfied until we were happy with th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Came in on the off chance to look at a kitchen, made a follow up appointment to completer the design. Ian was very thorough going through the plans, made sure that everything was fully explained at ea... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

For anyone thinking of using Wickes to install their kitchen, don't !! I was told Michael Philpott from MCCarpentry was the best installer they had. He isn't, he is a liar and a fraud. He had his Neph... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Ferretería
  2. Proveedor para baños
  3. Tienda de suministros de cocina
  4. Empresa de energía solar

Sobre Wickes - Caerphilly

Escrito por la empresa

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Información de contacto

  • Parc Pontypandy, Gallagher Retail Park, Caerphilly, South Glamorgan, CF83 3GX, Reino Unido

  • +442920836800

4,8

Excelente

TrustScore: 5 sobre 5

203 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(203)

13.539 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Absolutely amazing store all the staff…

Absolutely amazing store all the staff are more than happy to help! Iv been self employed and running my company from the store for over 3 years and the managers and staff always go above and beyond to ensure you find what you need.would like to say a big thank you especially to Selena and Ian.

17 de octubre de 2024
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

Hi Lloyd, thanks for taking the time to share this feedback, we are pleased to hear that Selena and Ian always go above and beyond, we appreciate you taking the time to let us know. RD

Valorada con 5 estrellas sobre 5

Helpful and product availability.

Having been to other stores and could only get part of my DIY requirements. At Wickes I was able to get all I needed. On making a query regarding some stone paint, the assistant Peter was very helpful in reassuring me the product was suitable for my needs.
Thank you Peter and Wickes.

2 de octubre de 2024
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

Hey there, thanks for sharing your five-star experience with us, and I'm delighted that Peter in our Caerphilly store was amazing throughout your visit! - Dylan

Valorada con 5 estrellas sobre 5

Happy customers

Credit where it’s due, James at the Caerphilly store could not have been more helpful in designing a kitchen for my son and his partner. Took us through all options and delivered an excellent plan. Very good process from design to order.

27 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

Hey Geoffrey, thanks for your five-star review, and I'm glad to learn that James was able to help you in our Caerphilly store! - Dylan

Valorada con 5 estrellas sobre 5

Great customer service and delivery

Great customer service and delivery. Highly recommended!!!

27 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

Hi, There. Thank you for taking the time to share your review with us. I'M happy to see that you found both our customer service and delivery to be great! Thank you again for your valuable feedback. - Scott H

Valorada con 5 estrellas sobre 5

James at the Cearphilly store…

James at the Cearphilly store designed our kitchen today, it was a very professionally done job. He was very efficient and guided us through our choices. We were very pleased with his design. Thank you.

26 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

Hi Brenda, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with James and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Valorada con 5 estrellas sobre 5

We thought James was very helpful with…

We thought James was very helpful with we wanted and designed a very nice kitchen for us very happy

26 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

Hi Michael, thanks for taking the time to share this feedback, we are pleased to hear that James was very helpful, we appreciate you taking the time to let us know. RD

Valorada con 5 estrellas sobre 5

Luke, customer assistant …

I attended the store with a request for materials which was quite unusual. The young assistant, Luke, was incredibly helpful and displayed a level of knowledge, customer service and patience with a bumbling middle aged man that I would associate with someone twice his age. Very impressed

23 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

Hi, Nick. Thank you for taking the time to share your review with us. I'm really happy to see that, Nick, was incredibly helpful and displayed a great level of knowledge on your visit to our Wickes store. Thank you again for your kind feedback. - Scott H

Valorada con 5 estrellas sobre 5

Fantastic service from Rhys Brinkworth

Fantastic service from Rhys Brinkworth
Caerphilly Branch . Helped us with insulation for motor home discussed various options showed us where everything we needed was.
Very engaging lad and professional thankyou Rhys

20 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

Hi Julie,

Thank you for taking the time to share your positive experience with us, I'm glad to learn Rhys was able to provide you with an excellent service whilst showing you the insulation for your motor home. - SF

Valorada con 5 estrellas sobre 5

Very knowledgeable staff who bend over backwards to help

Visited the Caerphilly store and found the staff extremely helpful and friendly. We bought a brand new product and obviously had questions and the manager Sarah couldn't have been more helpful, what she didn't know she took time to look up. Also floor staff member Selena went out of her way to answer questions and locate products for us. I will definitely go back to this store if I need any more project equipment.

12 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

Hi Chris, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Sarah and how pleased you are with the service provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Valorada con 5 estrellas sobre 5

I've been renovating my home now for…

I've been renovating my home now for the last 18months and found that wickes had everything I needed and the staff were very helpful and especially selena

14 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

Hi Neil, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with us especially from Selena and how pleased you are with the service provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Valorada con 1 estrellas sobre 5

Rude customer assistant

Returned a 3 pack of chrome door handles to Caerphilly store as one was damaged. Didn't have receipt. First customer assistant was helpful and agreed to exchange. Returned to till with new handles and a different customer assistant questioned the fact the box was ripped in a passive aggressive manner. My husband explained that he couldn't get the handles out of the box which was why it was ripped. We only noticed that the chrome was peeling after we took them out of the box. She said she couldn't resell them with a ripped box! The reason we had to exchange was because one was faulty! She was very rude and we felt the exchange was unnecessary as we were in the store because the product was faulty. No apology was made to the fact,that what we had purchased was inferior quality. She made us feel we were being dishonest. Very disappointing experience and we will not shop here again. We chose Wickes over B &Q but we will not be shopping at Wickes again.

11 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

Hey Jo, thanks for your valuable review, and I'm really sorry to learn of your negative experience in our Caerphilly store. This is not the service we aim to provide and if you can please reply back to the private message I've sent you on trustpilot, we can then invesitgate this further for you. - Dylan

Valorada con 5 estrellas sobre 5

Good, kind and helpfull

Got good help from jacqui on different kitchen styles, good recommendations for handles and colors too

28 de junio de 2024
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

Hey there, thanks for your positive feedback. I'm glad that you enjoyed the service from Jacqui throughout your visit in store for kitchen styles! - Dylan

Valorada con 5 estrellas sobre 5

Clive Millman

Clive Millman, very helpful and knowledgeable , did exactly what we wanted for our new kitchen , recommended

24 de junio de 2024
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

Hi, There. Thank you for taking the time to share your review. I'm delighted to learn that, your design consultant, Clive, was very helpful and knowledgeable during the process of your kitchen design. Thank you again for your kind feedback. - Scott H

Valorada con 5 estrellas sobre 5

Planning was good.

Planning was good.
Work carried out professionally by polite and efficient team.
The result was what we hoped to achieve .
Our new bathroom is great.

17 de junio de 2024
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

Hi Mike, thanks for taking the time to share this feedback, we are pleased to hear that you love your new bathroom. We appreciate you taking the time to let us know. RD

Valorada con 5 estrellas sobre 5

Recently purchased a Lifestyle Kitchen

Recently purchased a Lifestyle Kitchen. Had great help from Jacqui with the design and also good after sales service. Delivery was prompt with no missing items. Easy kitchen to assemble.

12 de junio de 2024
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

Hey Steven, thanks for your five star kitchen feedback, I'm glad to learn that Jacqui was first class throughout your design, enjoy your new space! - Dylan

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