Wickes - Caerphilly Opiniones 

218
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TrustScore: 4.5 sobre 5

4,7

Parc Pontypandy, Gallagher Retail Park, Caerphilly South Glamorgan, CF83 3GX, GB

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent Excellent customer service from Rhys in Wickes in Caerphilly. Despite me turning up early for my purchases and their systems being down, Rhys told me 'it's not a problem and that he woul... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

12 months today I had the misfortune to have Wickes supply and fit a new kitchen and utility. The kitchen is still not finished, shoddy workmanship not rectified and the floor in the utility and kitc... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Dealing with Thomas was an absolute pleasure. He was so helpful and we were kept fully informed throughout the whole process. We cannot thank you enough.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Jacqui was really helpful when we purchased some flooring. She talked us through opening a trade pro account as my partner owns a windows and doors company. She was friendly, polite and couldn’t do en... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Ferretería
  2. también en la categoría
  3. Empresa de energía solar
  4. Proveedor para baños
  5. Tienda de suministros de cocina

Sobre Wickes - Caerphilly

Escrito por la empresa

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Información de contacto

  • Parc Pontypandy, Gallagher Retail Park, Caerphilly, South Glamorgan, CF83 3GX, Reino Unido

  • +442920836800

4,7

Excelente

TrustScore: 4.5 sobre 5

218 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(218)

14.656 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

New Kitchen

Fantastic experience, first time buying a kitchen and Ian was knowledgeable, reassuring and thorough and nothing was too much trouble nor did we feel pressured into anything. Thank you

12 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

We're happy to hear that you had a fantastic experience purchasing your first kitchen. We appreciate your kind words and are so glad you felt reassured and supported throughout the process. -AK

Valorada con 5 estrellas sobre 5

EXCELLENT Tip Top advice

Clear,no hard sell approach.Practical and honest advice from James.We will be placing our kitchen order shortly.We have cancelled all other scheduled appointments with several kitchen suppliers! A worthwile expreience throughout and top quality bepspke materials.

9 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

Hi Diane James, We're happy to hear that you found James advice practical and honest. We appreciate you choosing us and are excited to fulfill your kitchen order with our top-quality materials. Thank you! -LC

Valorada con 5 estrellas sobre 5

Excellent

Excellent, thanks to Rachel in the Caerphilly store!
We thought you could use Clearpay in store but turns out this was online only. Rachel had lots of patience with us, put the order through on my phone for me so we could compete the order. What a woman, total asset to the store. Thank you so much for helping us (I’d only saw a TikTok less than an hour before on how to build a stud wall & had somehow managed to talk my husband into it! So you saved us a lot of stress & still got me my wall!😆) Thank you Rachel!

8 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

Hey Leah, thanks for your five-star feedback, and I'm delighted that Rachel was really helpful and patient with you in our Caerphilly store! - Dylan

Valorada con 5 estrellas sobre 5

Excellent customer service

I visited the store today. The service from Jacqui, in particular and the other staff was first class. I would definitely recommend them for any advice or help with DIY matters.

7 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

Hey there, thanks for your five-star review and I'm delighted that Jacqui was able to help you out in our Caerphilly store! - Dylan

Valorada con 5 estrellas sobre 5

Fantastic customer service

Fantastic customer service - looking for paint and a member of staff named Morgan went above and beyond to help - even going out the back to look for a tin of paint that was just delivered.

7 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

Hi Sharon,

We're happy to hear that you received fantastic customer service. We appreciate you mentioning Morgan who went the extra mile to help you find your paint. Thanks for your positive feedback.

-Ellysse

Valorada con 5 estrellas sobre 5

First Class Service

I dealt with Ian Baker and he provided a first class service , from start to finish.
I highly recommend you speak to Ian if your planning your next home improvement jobs

3 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

Hi Elaine, we are happy to hear that you received first-class service! We appreciate your recommendation, and thank you for sharing your positive experience with us. -LG

Valorada con 5 estrellas sobre 5

Great service

James was really friendly made the experience really easy and was very helpful listened and gave some great advice

2 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

Hi, Nic. Thank you for taking the time to share your review with us. We are really pleased to see that, James, was helpful and gave some great advise. Thank you again for your kind feedback. - Scott H

Valorada con 5 estrellas sobre 5

Highly recommend

Angela was great to work with, really helpful and offered great options in different price ranges to meet our budget. Made our experience really easy.

1 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

Hi, Thank you for taking the time to share your review with us. We are really happy to see that, Angela, was really helpful, providing excellent service. Thank you again for your kind feedback. - Scott H

Valorada con 5 estrellas sobre 5

Angela was very helpful and extremely…

Angela was very helpful and extremely patient while helping me chose my new kitchen.

1 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

Hi, Hayley. Thank you for taking the time to share your review with us. We are delighted to see that, Angela, was very helpful and patient whilst helping you choose your new kitchen. Thank you again for your kind feedback. - Scott H

Valorada con 5 estrellas sobre 5

Visited yesterday to buy flooring and…

Visited yesterday to buy flooring and the service we received was brilliant. Morgan was lovely and helped to put it in the car, and Jaqui was also amazing, with helping to deal with a cancellation of an order and to put the flooring on the trolley and also which underlay to buy, there were also 2 other members of staff which were friendly and helpful. But unfortunately we didn’t catch their names. Well done Wickes!

27 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

Hi Jean, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Morgan in our store and that they provided you with useful advice. -AH

Valorada con 5 estrellas sobre 5

Selena on the tills was very helpful…

Selena on the tills was very helpful and very informative on the product that I needed very cheerful and friendly.

25 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

Hi Alan, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Selena in our store and that they provided you with useful advice. -AH

Valorada con 5 estrellas sobre 5

Thoughtful and accommodating

Angela was so helpful during our home visit and in store while designing our bathroom. Everything was explained clearly and thoughtful consideration was given to the additional needs of my disability.

25 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

Hi, Esme. Thank you for taking the time to share your review with us. We are really pleased to see that, Angela, clearly explained all the processes and listened to all your requirements. Thank you again for your kind feedback. - Scott H

Valorada con 5 estrellas sobre 5

I had a great experience today with…

I had a great experience today with setting up my trade account in store and purchasing of materials, thanks to Getrude for her assistance and support with this

24 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

Hey Ryan, thank you for your positive feedback! I'm delighted that Gertrude was able to help you our in our Caerphilly store! - Dylan

Valorada con 5 estrellas sobre 5

Wickes

Wickes, Caerphilly.
Angela the designer was a wonderful help.
Many thanks.

13 de septiembre de 2025
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

Hi Christine,

We're happy to hear that the designer was a wonderful help to you. Many thanks for your positive feedback. - PP

Valorada con 5 estrellas sobre 5

I bought some panelling

I bought some panelling, paint and brushes from this store today. As always Selena was very helpful, great knowledge of the products and fantastic customer service. Many thanks

18 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

We're happy to hear that you had a great experience during your recent visit. We appreciate your kind words and are glad that Selena could be so helpful! -AK

Valorada con 5 estrellas sobre 5

Ordered a kitchen and utility room

Ordered a kitchen and utility room, we had a planning meeting with James, who had the patience of a saint! James knew what he was doing, which made the whole process 100 times easier! Would definitely recommend.

17 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

Hey Annmarie, thanks for your amazing review and I'm delighted that James was first class throughout your kitchen and utility room projects. It makes us proud you would recommend us and enjoy your new space! - Dylan

Valorada con 5 estrellas sobre 5

Excellent service from Sian today!

Excellent service from Sian today!
She helped find what I was looking for, opened a palette that had just come in to get what I needed and also looked up whether another item was available in store & discussed delivery options! Sian knew where everything was, nothing was too much and she was very informative … but most of all super friendly, helpful and made the shopping experience a lot easier.. just what I needed whilst shopping with my baby!
Thankyou so much Sian!!

17 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

Hi Louise, We appreciate you sharing your positive experience. We're happy to hear that you received excellent service and found the help you needed. Thank you for acknowledging the team member's friendly and helpful attitude. -LG

Valorada con 5 estrellas sobre 5

Helpful at Caerphilly store

Sian was very helpful assisting me to place an order for delivery, at a convenient date, that was too big for my car.

17 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

Hi Mike.

We're glad that the order assistance and convenient delivery met your needs, especially with the larger size. Thank you for your positive feedback!- PP

Valorada con 5 estrellas sobre 5

Amazing service from Ian an wickes…

Amazing service from Ian an wickes Caerphilly. Wickes has supported our children’s theatre group whenever we needed support. Thank you

12 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

Hi Lee, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Ian in our store and that they provided you with useful advice. -AH

Valorada con 5 estrellas sobre 5

Needed supplies for an emergency…

Needed supplies for an emergency repair, so did not have a lot of time. Sian in store was very helpful assisting us to find what we needed.

15 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Caerphilly

Respuesta de Wickes - Caerphilly

We're glad you received helpful assistance from Sian during your emergency repair supply run. We appreciate you acknowledging the positive support you received in our store. -AK

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