Wickes - Crawley Opiniones 

111
TrustScore: 4 sobre 5

4,2

Betts Way, Crawley Surrey, RH10 9BQ, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Awful appointment. Took one look at the photo and decided it was too small. Showed no interest in helping with a design. I felt I was an interference to his day. Would not use Wickes even if they prov... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Right from the start, John Gillam at the Crawley store, went out of his way to meet our needs. Throughout the design and with all of our changes and questions he was incredibly patient and accommodati... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great service start to finish on our bathroom renovation. John listened to what we wanted and designed a gorgeous bathroom, the installation team finished and installed to a really high standard. Coul... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Marchela Chamberlain - Crawley Branch Marchela came to our house and we gave her the idea of what we wanted to achieve… all we can say is she is outstanding, she saw things we had imagined and... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Ferretería
  2. Proveedor para baños
  3. Tienda de suministros de cocina
  4. Empresa de energía solar

Sobre Wickes - Crawley

Escrito por la empresa

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

111 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(111)

13.788 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Inch Perfect

Let me tell you, Wickes in Crawley is a real tool shed of dreams. I went in for some screws and left with a new level of confidence in my DIY skills... and maybe a little bit of a crush on the store manager, Mr Inch. Now, with a name like *Inch*, you'd think he'd be just scraping by, but let me assure you, his expertise is *nothing* short of impressive.

From wood to wiring, his knowledge stretches far beyond a measly inch – we’re talking full-on metric conversions here. He helped me measure up for my new kitchen countertops, and trust me, I’ve never seen someone handle a tape measure with such precision (and dare I say, grace). It was enough to make even the most mundane DIY feel like an adventure.

So, whether you're in for a screw, a drill, or a stud finder, just know Mr Inch got you covered – and then some. Wickes in Crawley? Absolutely nailed it.
-Millie Metré

28 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Crawley

Respuesta de Wickes - Crawley

Hey Millie, thanks for your amazing feedback, and I'm delighted that you enjoyed the service in our Crawley store! - Dylan

Valorada con 1 estrellas sobre 5

A bathroom insulation that should have…

A bathroom insulation that should have taken 2 weeks took 4 months.
Design error meaning that the bath could not be filled.
Wickes store unsupportive.
Service centre useless.
Complaint centre useless.
33 faults listed and reported including damage to room below from 2 leeks.
Wickes staff describing the installation as the worst they have had.

6 de febrero de 2024
Opinión espontánea
Logotipo de Wickes - Crawley

Respuesta de Wickes - Crawley

Hey Michael., thank you for your valuable feedback, and I'm deeply sorry to learn of your bathroom installation. If you can please reply back to the private message I've sent you trustpilot we can then look into this further for you. - Dylan

Valorada con 1 estrellas sobre 5

Delivered a part guttering system

Delivered a part guttering system, half missing. The packaging was ripped open, clearly no one bothered to check it when they picked it in the warehouse. Waste of time and effort.

31 de agosto de 2024
Opinión espontánea
Logotipo de Wickes - Crawley

Respuesta de Wickes - Crawley

Hi Jason,
Thank you for taking the time to leave your Trustpilot review. We are truly sorry to hear about the issues you have experienced regarding the poor quality of the product you received. We understand your frustration and would like to further investigate this matter. We have sent a request for more information via Trustpilot so that we can look into the situation. - FB

Valorada con 5 estrellas sobre 5

Fantastic design, expertly executed

Fantastic design by Maria Moore and excellent customer service from both Maria and her colleague Natalie. The fitters John and Tom Caiger were excellent; they arrived on time every morning and considering the size of my kitchen I was astonished as they were finished in 6.5 days yet the quality of their work did not suffer. I am absolutely delighted with my kitchen, from the initial discussion with Natalie, the brilliant design from Maria (and my whole kitchen was moving round so it wasn’t just like for like units) to John and Tom who fitted it - all of them worked so hard to make my dream kitchen a reality. Thank you!!

22 de junio de 2024
Opinión espontánea
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Respuesta de Wickes - Crawley

Hi Valerie, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn that your design consultant, Maria, was able to provide an excellent service ensuring you were satisfied with your design and service. We're glad that your installation was completed in such a short time and to a high standard of quality. We do greatly appreciate this kind feedback and will be sure to pass this on to the team. - FB

Valorada con 5 estrellas sobre 5

Maria Moore

Maria was extremely helpful with our enquiries as part of our bathroom project. She showed constant professionalism and was always available when we had issues or needed advice. The design of our bathroom was everything that we wanted and the final project was immaculate. Very happy with the service.

6 de mayo de 2024
Opinión espontánea
Logotipo de Wickes - Crawley

Respuesta de Wickes - Crawley

Hi Ben, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn that your design consultant, Maria, was able to provide an excellent service ensuring your bathroom project was completed to a high-quality standard. We greatly appreciate this kind feedback and will be sure to pass it on to the team. - FB

Valorada con 5 estrellas sobre 5

Our kitchen was designed by Marchela…

Our kitchen was designed by Marchela Chamberlain from the Wickes store, Crawley. From the start she was amazing!
We had been to a few kitchen companies and none gave the personalised experience that Marchela gave us. She showed a genuine interested in making sure our kitchen was the best design for us and our lifestyle. She listened and always found solutions. Marchela was friendly and extremely helpful, honestly cannot thank her enough. Our kitchen is yet to be installed but I feel confident that Marchela will support us all the way to the end.

26 de julio de 2024
Opinión espontánea
Logotipo de Wickes - Crawley

Respuesta de Wickes - Crawley

Hey Faye, thanks for your five-star feedback regarding the service you received in our Crawley store from Marchela. I'm glad that she always listened to your ideas and ensured you have your dream kitchen, enjoy your new space! - Dylan

Valorada con 5 estrellas sobre 5

Excellent design service

We had a kitchen designed by Marchela Chamberlain who works at Wickes in Crawley. She took time to help us choose the right kitchen and units. She then visited our house and accurately measured our space before once again discussing the plan with us. Once the kitchen was delivered it was just a matter then of assembling the units and fitting them into place as per the plan. And now it is finished it is everything that we wanted and hoped for.

22 de febrero de 2024
Opinión espontánea
Logotipo de Wickes - Crawley

Respuesta de Wickes - Crawley

Hi Colin, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn that your design consultant, Marchela, was able to provide an excellent service ensuring they took their time helping you to choose the perfect kitchen. We do greatly appreciate this kind feedback and will be sure to pass this on to the team. - FB

Valorada con 5 estrellas sobre 5

Bathroom installation

Planning
From start to finish we have received first class treatment from Richard Sheriden at Wicks in Crawley, this is the second time we have had the pleasure of working with him on our house projects. Nothing was ever too much trouble if we had any questions he would get back to us with answers straight away. His years of experience and knowledge certainly shone through. We would have no hesitation in recommending Richard and Wicks of Crawley to others for their house projects.

Fitting Date of install 13 May 2024
We had John and Tom Caiger do our bathroom install, we would highly recommend them to others, as they were polite respectful extremely tidy in their work and their attention to detail was second to none, just a real pleasure to have in the house.
Overall we are so delighted with complete installation project from start to finish .

13 de mayo de 2024
Opinión espontánea
Logotipo de Wickes - Crawley

Respuesta de Wickes - Crawley

Hey Ian, thank you for sharing your amazing Wickes bathroom feedback with us. I'm glad that Richard, John and Tom were all first class from start to finish throughout your bathroom design and installation. It makes us proud you're happy with the end result and enjoy your new space! - Dylan

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