Wickes - Eastbourne Opiniones 

162
•
TrustScore: 4.5 sobre 5

4,5

1 Hammonds Drive, Eastbourne East Sussex, BN23 6PW, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Coco went above and beyond the "call of duty" with regard to our new kitchen and bathroom. Very professional, helpful, patient and kind. Knowledgeable about the products, great ideas to get arou... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

From start to finish they were very professional. Once we had decided to revamp our bathroom , our builder suggested Wicks for the job. Coco, the design consultant, visited our house then came back... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

From day 1 Colleen Astridge at Eastbourne branch of Wickes was very professional and helped us through the design and layout of our new kitchen The kitchen chosen was the Intelliga Esker in Azur... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

10 Year kitchen Guarantee! Beware !! Bought a top of the range kitchen, not your off the shelf type number. For the security of a guarantee on the units especially when spending an awful lot of mon... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Ferretería
  2. también en la categoría
  3. Empresa de energía solar
  4. Proveedor para baños
  5. Tienda de suministros de cocina

Sobre Wickes - Eastbourne

Escrito por la empresa

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Información de contacto

  • 1 Hammonds Drive, Eastbourne, East Sussex, BN23 6PW, Reino Unido

  • +441323431631

4,5

Excelente

TrustScore: 4.5 sobre 5

162 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(162)

14.688 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Fantastic design and installation…

Fantastic design and installation service from Coco (Eastbourne store) and Dan & Jason@VisionInteriors.

18 de noviembre de 2024
Opinión espontánea
Logotipo de Wickes - Eastbourne

Respuesta de Wickes - Eastbourne

Hey Rebecca, thanks for your five-star review, and I'm delighted that you enjoyed the design and installation service, enjoy your new space! - Dylan

Valorada con 5 estrellas sobre 5

Excellent service from beginning to end…

Excellent service from beginning to end . We can t praise this company enough . From initial contact , to measuring ,designing and fitting . The service was amazing . We must give a special thank you to our fantastic fitters Clem and Michael , such hard workers , nothing was too much trouble and they did it so quickly . Always friendly , explained what they were doing and left the site clean and tidy every evening when they left . We are so pleased with our new kitchen and very grateful to you both x

18 de noviembre de 2024
Opinión espontánea
Logotipo de Wickes - Eastbourne

Respuesta de Wickes - Eastbourne

Hi Cherry, thanks for taking the time to share this feedback, we are pleased to hear that Clem and Michael provided you with an excellent service from start to finish and were always friendly, we appreciate you taking the time to let us know. RD

Valorada con 2 estrellas sobre 5

Customer service??

Purchased 2x10L of emulsion at 19:35.
I asked for assistance with getting paint to my car as I have a fractured hand, young lad just looked at me. I asked if there was a trolley "no they are locked up" (not helpful when you close at 20:00)
When I returned for the 2nd tub of paint, two lads standing at the tills talking...
On a side note the paint is fantastic & great value for money!

13 de noviembre de 2024
Opinión espontánea
Logotipo de Wickes - Eastbourne

Respuesta de Wickes - Eastbourne

Hey Mandie, thanks for your valuable feedback, and I'm deeply sorry to learn of the issues you've faced with your visit to our Eastbourne store. If you can please reply back to the private message I've sent you on trustpilot we can investigate this further for you. - Dylan

Valorada con 4 estrellas sobre 5

Our experience with the store & our…

Our experience with the store & our designer Colleen Astridge (Coco)
In Eastbourne was fabulous , she was to make an appointment & come out to do designs
When returned she had two options for us
Took us through all our choices from taps
Sink, and appliances
She answered all our questions all the way through no matter what it was or if it was her job or not
She visited at the end to check & tidy up any lose ends before we signed off
Great Job Coco

11 de noviembre de 2024
Opinión espontánea
Logotipo de Wickes - Eastbourne

Respuesta de Wickes - Eastbourne

Hey Julie, thanks for your positive feedback, and I'm delighted that Colleen was first class throughout your design process, enjoy your new space! - Dylan

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service, excellent quality, great after sales service! A massive thanks to Coco! Great professional skills and knowledge!

23 de octubre de 2024
Opinión espontánea
Logotipo de Wickes - Eastbourne

Respuesta de Wickes - Eastbourne

Hi Stavros, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Valorada con 5 estrellas sobre 5

easy way to cahang a bath to a walk in shower

our experience started with a visit to Wicks at Eastbourne where we met a very helpful Coco who talked with us through our needs to replace the bath with a walk in shower. We looked at the displays selected the style, within two days Coco visited our bathroom completed the layout etc. two days later we had a quote followed with a start date. We had a visit by the Bill Patience the fitter then all the equipment arrived before the start Bill and his mate George arrived on the start day, worked very hard for four days, completed the transformation to a very good standard, overcoming a few minor problems very well. Good helpful instructions We were so pleased with the whole project making our facility so much safer. all contact with the whole team was so friendly and helpful, nothing was to much trouble.

15 de octubre de 2024
Opinión espontánea
Logotipo de Wickes - Eastbourne

Respuesta de Wickes - Eastbourne

Hey Dave, thanks for your five-star review, and I'm delighted that you had an awesome time throughout your bathroom design and installation. It makes us proud that Coco and our installers we're first c;ass, and it makes us proud you're happy with the end result, enjoy your new space! - Dylan

Valorada con 5 estrellas sobre 5

Electric towel rail confusion

My partner and I were extremely confused regarding Electric towel rails, as the product description indicated it was to be used with the central heating system. Wesley, went out of his way to ensure the information we needed and the product was accurate. Researching the brands website, opening the packaging to investigate inside and ensuring at all times we felt valued and not rushed. His team mates were equally as friendly and helpful. The product it’s self is exactly what we needed and was purchased with confidence. Well done and thank you Wesley and team Eastbourne you are appreciated.

18 de octubre de 2024
Opinión espontánea
Logotipo de Wickes - Eastbourne

Respuesta de Wickes - Eastbourne

Hi Jill,
Thank you for leaving a lovely review. We are happy that Wesley and the staff delivered amazing customer service! - Sean

Valorada con 5 estrellas sobre 5

Coco Astridge in Eastbourne store was…

Coco Astridge in Eastbourne store was absolutely brilliant, helpful and obliging.

23 de octubre de 2024
Opinión espontánea
Logotipo de Wickes - Eastbourne

Respuesta de Wickes - Eastbourne

Hi Julia, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Coco and how pleased you are with service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Valorada con 5 estrellas sobre 5

Coco the designer at Wickes Eastbourne

Coco the kitchen designer provided excellent advice and support throughout our kitchen renovation project. She always managed to resolve any issues promptly and to our full satisfaction.

24 de julio de 2024
Opinión espontánea
Logotipo de Wickes - Eastbourne

Respuesta de Wickes - Eastbourne

Hey Robert, thanks for your amazing feedback, and I'm delighted that Coco was able to help you in our Eastbourne store with your new Wickes kitchen, enjoy your new space! - Dylan

Valorada con 5 estrellas sobre 5

Very helpful chap helped us find right…

Very helpful chap helped us find right part. Knew what he was talking about and made the experience a good one. Lovely lad, Henry on the tills, still smiling at the tail end of the day. Thank you.

15 de octubre de 2024
Opinión espontánea
Logotipo de Wickes - Eastbourne

Respuesta de Wickes - Eastbourne

Hi Philippa, thanks for taking the time to share this feedback, we are pleased to hear that Henry was able to provide you with a great experience, we appreciate you taking the time to let us know. RD

Valorada con 5 estrellas sobre 5

Coco at Wickes / Eastbourne- Excellent

Coco at Wickes in Eastbourne was incredible . My kitchen is stunning ! Coco was so knowledgable kind and patient I am so grateful to her . She is a proper professional I cannot recommend her strongly enough . I thought everyone at Wickes in Eastbourne went out of their way to help me

10 de octubre de 2024
Opinión espontánea
Logotipo de Wickes - Eastbourne

Respuesta de Wickes - Eastbourne

Hey Caroline, thanks for your positive review, and I'm delighted that Coco was first class throughout your kitchen design experience. It makes us proud your happy with the end result, enjoy your new space! - Dylan

Valorada con 5 estrellas sobre 5

Coco spent ages designing our wet room…

Coco spent ages designing our wet room bathroom. She worked tirelessly to achieve our vision and the end result was fantastic. It definitely has a wow factor and we would recommend Wickes to anyone who is thinking of a new kitchen or bathroom. Coco is always willing to help even though we had our wet room finished last year she has kept in touch to make sure everything is fine and we are satisfied with our purchase.

17 de junio de 2024
Opinión espontánea
Logotipo de Wickes - Eastbourne

Respuesta de Wickes - Eastbourne

Hey Nicola, thanks for your five-star review, and I'm glad that Coco was amazing throughout your wet room bathroom design, and it makes us proud you're satisfied with your purchase. Enjoy your new space! - Dylan

Valorada con 1 estrellas sobre 5

Yard and warehouse staff most unhelpful…

Yard and warehouse staff most unhelpful and useless in general. Seem to take pleasure out of their incompetence.

30 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Eastbourne

Respuesta de Wickes - Eastbourne

Hey Rob, thanks for your valuable feedback, and I'm really sorry you're unhappy with the service we have provided. If you can please reply back to the private message I've sent you on trustpilot we can then investigate this further for you. - DB

Valorada con 5 estrellas sobre 5

Annie’s kitchen

The team starting with Robert the designer who designed and ordered the kitchen Richard the Electrician and Clem and Michial the fitters working as a team delivered a first class kitchen.all deliveries came on time Danielle from customer care was in constant touch and the work was inspected three days into the start of the project.it was all so well organised it took all the worry away from me.a big thanks to Clem and Mike who treated me and my home with great respect their workmanship was faultless.

9 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Eastbourne

Respuesta de Wickes - Eastbourne

Hi, Anne. Thank you for taking the time to share your review with us. I'm really pleased to see that both our design team and your installers provided first class customer service throughout your design and installation. Thank you again for your valuable feedback. - Scott H

Valorada con 5 estrellas sobre 5

Shop at wicks most days

Shop at wicks most days, isaiah is a credit and asset to the wicks as a whole. Always has time to help and always has a smile on his face.

21 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Eastbourne

Respuesta de Wickes - Eastbourne

Hi Alison, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Isaiah and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Valorada con 5 estrellas sobre 5

Wickes Sales Colleen Astridge

I purchased a kitchen in February 2024 from Wickes.
The kitchen is manufactured to a high standard and we are very pleased with it.
The whole experience from being to end was made all the easier by the salesperson Colleen Astridge whose attentivness was superb from the design process through to the end,always available to help, even coming in on her leave to sort minor issue.

17 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Well done Eastbourne store for…

Well done Eastbourne store for employing Isaiah. He is always helpful and happy and always finds time to talk to you when he is serving

16 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Eastbourne

Respuesta de Wickes - Eastbourne

Hi Rich, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Isaiah and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Valorada con 5 estrellas sobre 5

I visited the store for mirror fixings…

I visited the store for mirror fixings and was helped by a lovely young man Izaya. he was very helpful and knowledgeable which made my life easier as i am not a big DIY person. Thank you Izaya for your help and lovely manners.

16 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Eastbourne

Respuesta de Wickes - Eastbourne

Hi, Thank you for the Amazing review, we are happy Izaya was able to deliver the excellent customer service we pride ourselves on. - Sean

Valorada con 5 estrellas sobre 5

Steve F was brilliant

I came into the store to buy some sealant for my kitchen and I'm not very knowledgeable in the world of DIY/home improvement so I approached a member of staff to ask for some advice. He was very friendly and only seemed to happy to help he also came across as being very knowledgeable about the different types of sealant products on offer which in turn made my decision easier and I ended up leaving the store feeling like I had got the right product for the task in hand. I found the advice from the staff member to be brilliant and it definitely played a part in the purchase I made. I was given a card by the member of staff who asked me if I would mind leaving a review based on him and the service provided. I said to him I certainly will as you've been a great help. Steve F comes across as a real asset to Wickes and the Eastbourne store team. Thanks again Steve F.

10 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Eastbourne

Respuesta de Wickes - Eastbourne

Hi Dan, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with a member of our staff and how pleased you are with service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Valorada con 5 estrellas sobre 5

Customer service

I'm a Wickes costumer from 2 years and I'm really happy of customer services, particularly from Isaiah. He was very communicative and friendly.

Regards,
Evtim Evtimov

11 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Eastbourne

Respuesta de Wickes - Eastbourne

Hello Evtim, thanks for your valuable feedback, and I'm glad you enjoyed the service from Isaiah from our Eastbourne store! - Dylan

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