Wickes - Harlow Opiniones 82

TrustScore: 4.5 sobre 5

4,4

Howard Way, Princes Gate Retail Park, CM20 2SU Harlow, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Dawn, you truly are the most welcoming, loving kindest person I've met. So helpful and knowledgeable. Amazing personality, but also so helpful with our many DIY adventures. Makes us want to go into w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Want to give a big thank you to Dawn in the Harlow store, she went above and beyond to help us with our purchase today. Not experienced customer service on that level for many years. Also to Dylan w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Rebeca at Wickes Harlow had so much patience with us, initially arriving with no idea of what we wanted and then constantly changing our mind! We were really impressed with her ideas, design and colou... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had 2 recommendations for a Wickes kitchen which I hadn’t even considered. Have to say I have been very impressed by the ranges on offer, discount given & ease of the process of ordering. Great help &... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Ferretería
  2. Proveedor para baños
  3. Tienda de suministros de cocina
  4. Empresa de energía solar

Sobre Wickes - Harlow

Escrito por la empresa

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.

Escrito por la empresa

Promise 1

Información de contacto

  • Howard Way, Princes Gate Retail Park, CM20 2SU, Harlow, England, Reino Unido

4,4

Excelente

TrustScore: 4.5 sobre 5

82 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Excellent customer service

Want to give a big thank you to Dawn in the Harlow store, she went above and beyond to help us with our purchase today. Not experienced customer service on that level for many years. Also to Dylan who was also very helpful.

31 de mayo de 2026
Opinión espontánea
Logotipo de Wickes - Harlow

Respuesta de Wickes - Harlow

Hi, Elaine. Thank you for taking the time to share your review with us. We're really pleased to see that both, Dawn and Dylan, were really helpful and provided great customer service during your visit. Thank you again for your kind feedback. - Scott H

Valorada con 5 estrellas sobre 5

Dawn the Angel

Dawn, you truly are the most welcoming, loving kindest person I've met. So helpful and knowledgeable. Amazing personality, but also so helpful with our many DIY adventures. Makes us want to go into wickes to buy things- just so we can see her again! A true gem and we are super thankful for all of your help, love and happiness

19 de mayo de 2026
Opinión espontánea
Logotipo de Wickes - Harlow

Respuesta de Wickes - Harlow

Hey there, thank you for your amazing feedback, and I'm delighted that Dawn in our Harlow store is always able to help with your DIY adventures. - Dylan

Valorada con 5 estrellas sobre 5

Bathroom Goods

Mr M Patel delivered goods for my new bathroom project and was really helpful and efficient.

6 de mayo de 2026
Opinión espontánea
Logotipo de Wickes - Harlow

Respuesta de Wickes - Harlow

Hi, Mrs Harrison. Thank you for taking the time to share your review with us. We're really pleased to see that, M Patel, was really helpful during delivery. Thank you again for your kind feedback. - Scott H

Valorada con 1 estrellas sobre 5

Never again

2015 booked in for bathroom and kitchen, was done in a week which was suprise looked nice, but then they never come back to finished things, didn't put new lights up as contracted as time went on things started to come off and fall apart, then found out they had cowboy builders in and sacked them, years later I found this out but no one comes to check if they had done this to us..which they had and now we're having to replace and fix things again, so would never go back and get them to fit anything.

12 de abril de 2025
Opinión espontánea
Logotipo de Wickes - Harlow

Respuesta de Wickes - Harlow

Thank you for sharing your experience. We’re very sorry to hear about the issues you’ve described and the long-term impact this has had. This is clearly not the standard of workmanship or aftercare we expect, and we understand why this has left you feeling disappointed. Your feedback has been noted and is appreciated, as it helps highlight where improvements are needed. -AK

Valorada con 5 estrellas sobre 5

Had 2 recommendations for a Wickes…

Had 2 recommendations for a Wickes kitchen which I hadn’t even considered. Have to say I have been very impressed by the ranges on offer, discount given & ease of the process of ordering. Great help & service from Rebecca Grigoras (Wickes Harlow) who explained everything in a friendly & welcoming way. Happy to recommend Wickes kitchens & Rebecca & will be using Wickes again for another kitchen later this year. Rebecca Grigoras 5*

22 de marzo de 2026
Opinión espontánea
Logotipo de Wickes - Harlow

Respuesta de Wickes - Harlow

Hi Paul, We're happy to hear that you were impressed with our kitchen ranges and the ease of ordering. It's great to know that you found Rebecca helpful and welcoming. Thank you for recommending our kitchens. -SM

Valorada con 5 estrellas sobre 5

Amazing service by Dawn at Harlow…

Amazing service by Dawn at Harlow Wickes. Helped me set up my account on the day, thank you very much.

6 de marzo de 2026
Opinión espontánea
Logotipo de Wickes - Harlow

Respuesta de Wickes - Harlow

Hi RoyS,

We're thrilled to hear that you received amazing service and that Dawn was able to help you with setting up your account. Thank you for your feedback. -Ellysse

Valorada con 5 estrellas sobre 5

Dawn at tills and a male Assistant very…

Dawn at tills and a male Assistant very helpful when I was buying large amount of tiles - got stock from out back , lidded pallet and then dawn told me about trage card saved £50 !

16 de marzo de 2026
Opinión espontánea
Logotipo de Wickes - Harlow

Respuesta de Wickes - Harlow

Hi Amanda, Thank you for taking the time to share your feedback with us! It is wonderful to hear that Dawn and the team were able to help you out in store and set you up with a Trade Pro card. -SM

Valorada con 5 estrellas sobre 5

Perfect Designer Rebeca

We bought the whole kitchen from the Wicks harlow store. Rebeca took care of our whole process. She was really patient and did a good job. She did his job perfectly without getting bored. It can really be preferred just for Rebeca.

3 de marzo de 2026
Opinión espontánea
Logotipo de Wickes - Harlow

Respuesta de Wickes - Harlow

We appreciate you sharing your experience with us. We're happy to hear that you were pleased with the service you received from Rebeca while purchasing your kitchen. -AK

Valorada con 5 estrellas sobre 5

Bought some wooden flooring today in…

Bought some wooden flooring today in wikes Harlow and the lovely lady that served me Dawn was so helpful thank you

2 de febrero de 2026
Opinión espontánea
Logotipo de Wickes - Harlow

Respuesta de Wickes - Harlow

Hi Bianca, we're happy to hear that you had a positive experience while shopping for flooring. We appreciate you mentioning the team member who assisted you! -LG

Valorada con 5 estrellas sobre 5

We’ve just bought some new flooring and…

We’ve just bought some new flooring and wanted to say that Dawn on the checkout was a lovely, friendly member of staff. She was a delight and made the whole experience a great one on a cold, dark and wet evening!

22 de enero de 2026
Opinión espontánea
Logotipo de Wickes - Harlow

Respuesta de Wickes - Harlow

Hi Peter, Thanks for taking the time leaving your review. We are happy to hear that Dawn was able to help you and provide the level of customer experience we aim to provide in all our stores. Thanks again for the kind feedback. -JL

Valorada con 5 estrellas sobre 5

They had everything i needed in store…

They had everything i needed in store and Emma s on the tills was lovely and polite. She checked i found everything i needed, great customer service

18 de enero de 2026
Opinión espontánea
Logotipo de Wickes - Harlow

Respuesta de Wickes - Harlow

Hi Steph, Thank you for your kind review. Were glad to hear Emma was lovely and polite, and she made sure you had everything you needed. -LC

Valorada con 5 estrellas sobre 5

Really good experience in the store and…

Fantastic service from Emma. Extremely helpful and I left with a smile. Thank you. Need more people like this in the store!

16 de enero de 2026
Opinión espontánea
Logotipo de Wickes - Harlow

Respuesta de Wickes - Harlow

Hey Leah, thank you for your wonderful feedback, and I'm delighted that Emma in our Harlow store was super helpful and friendly! - Dylan

Valorada con 5 estrellas sobre 5

I come in wickes on a regular basis &…

I come in wickes on a regular basis & Dawn is always helpful & polite always get great service from @ always smiling.

9 de enero de 2026
Opinión espontánea
Logotipo de Wickes - Harlow

Respuesta de Wickes - Harlow

Hi Josh,

We're happy to hear that Dawn is always helpful and polite. It's great to know you received great customer service. Thank you for sharing your feedback with us. -Ellysse

Valorada con 1 estrellas sobre 5

Don't bother

Don't bother. Totally neglected by Hertford and Harlow branches when I enquired about refurbishment of 4 of my bathrooms. They attended the initial appointment then heard nothing from Gerald Whittington in Hertford, and very little from Kirsty Ottosen-Gowlett,not even an acknowledgement or a quote. Head office were unsupportive and unable to offer an alternative representative. They are totally incompetent in dealing with new business.

28 de diciembre de 2025
Opinión espontánea
Logotipo de Wickes - Harlow

Respuesta de Wickes - Harlow

Hi Tony.

We appreciate you bringing this to our attention. We are sorry to hear about the lack of communication and the issues you experienced with your bathroom refurbishment project. Please be assured that your comments have been passed to the relevant team so we can investigate this internally and address the issues you’ve raised.- PP

Valorada con 5 estrellas sobre 5

Pop down to wickes yesterday

Pop down to wickes yesterday
Dawn was most helpful
I wish all shops staff were like this

11 de diciembre de 2025
Opinión espontánea
Logotipo de Wickes - Harlow

Respuesta de Wickes - Harlow

Hi Mark Cox, We're happy to hear that you had such a positive experience. It's great to know that Dawn was so helpful! Thanks for your feedback. -LC

Valorada con 5 estrellas sobre 5

The lady that helped me Dawn was a…

The lady that helped me Dawn was a credit to wickes.
Very helpfull as I had complicated order she taken the time to go throw so as it made my shopping easy as I said a credit

7 de diciembre de 2025
Opinión espontánea
Logotipo de Wickes - Harlow

Respuesta de Wickes - Harlow

Hi, Martin Thank you for taking the time to share your review with us. We are delighted to see that Dawn was very helpful in store providing an excellent shopping experience. Thank you again for your kind feedback. - Scott H

Valorada con 5 estrellas sobre 5

Leo is great

I wanted to give a special mention to Leo who works there. After going to B&Q where the staff were completely clueless, Leo gave me some really great advice about a plumbing issue I had and went above and beyond to help me. Will definitely be going there again first before B&Q next time.

7 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Harlow

Respuesta de Wickes - Harlow

We're happy to hear that you received excellent advice and assistance with your plumbing issue. We appreciate you mentioning Leo's helpfulness and that you plan to return. Thank you! -AK

Valorada con 5 estrellas sobre 5

Remarkable expertise!

I cant thank Rebeca Grigoras enough for her expertise in designing a new bathroom for me. I'd found a builder to do the job but I then had to find the furniture to go in it. She took the stress out of finding what I needed by expertly designing a bathroom within my budget. The process didnt take long where I was given a detailed copy of the design plus an amazing video of what it'll look like. Her attention to detail was very welcome and her genuine outlook to help me have the bathroom I wanted is a credit to her. Thank you, you made a job I'd worried over so much more manageable for me, I can't wait for it to be done now thanks to you.

26 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Harlow

Respuesta de Wickes - Harlow

Hi Barbara,

We're so happy to hear that the bathroom design process was made easier for you. It's wonderful knowing the design met your needs and budget, and that the detailed plan and video were helpful. We appreciate your kind words and are grateful for your feedback. -Ellysse

Valorada con 2 estrellas sobre 5

Could be better.

I went into wickes and was shopping for some concrete. I overheard a few staff members using offensive language. This isn't acceptable behaviour.

However, Josh and Jamie were very helpful, Josh even offered to carry my items to the car.

27 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Harlow

Respuesta de Wickes - Harlow

Hi Amanda, we appreciate your feedback and time. We're sorry to hear about the offensive language you overheard. This isn't the standard we expect. I've sent you a request for more information to look into this. We're glad Josh and Jamie were helpful. -LG

Valorada con 5 estrellas sobre 5

Had a great experience Dawn was most…

Had a great experience Dawn was most helpful as I couldn’t find a few things. Dawn took me straight to them and explained what was the best for what I needed

9 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Harlow

Respuesta de Wickes - Harlow

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Dawn in our store and that they provided you with useful advice. -AH

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