Wickes - Hendon Opiniones 

75
•
TrustScore: 4.5 sobre 5

4,3

The Hyde, Hendon, Unit 2, Silk Bridge Retail Pk, London London, NW9 7TH, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Selvy and Koma were so helpful - I had return items I’d purchased online and pick up replacements. Across multiple orders it wasn’t so straightforward- they were patient and understanding. I’m gratefu... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Very poor customer service at Wickes West Hendon. We were told by both the delivery driver and Wickes Customer Services that we could return the delivery pallet, but after arranging transport to bring... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Naomi Lovelace at Wickes Hendon was an absolute star throughout! Professional, personable, knowledgable and an intricate eye for detail as to what we wanted in our kitchen. Unfortunately due to lead t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Went to the store today and a lovely lady was very accommodating think her name is Susan, I was able to find everything i needed with her help. Would definitely visit again.

La empresa ha respondido


Información sobre la empresa

  1. Ferretería
  2. también en la categoría
  3. Empresa de energía solar
  4. Proveedor para baños
  5. Tienda de suministros de cocina

Sobre Wickes - Hendon

Escrito por la empresa

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Información de contacto

  • The Hyde, Hendon, Unit 2, Silk Bridge Retail Pk, London, London, NW9 7TH, Reino Unido

  • +442082007739

4,3

Excelente

TrustScore: 4.5 sobre 5

75 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(75)

14.656 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

Mo is very helpful always

Mo is very helpful always - great job

15 de agosto de 2025
Opinión espontánea
Logotipo de Wickes - Hendon

Respuesta de Wickes - Hendon

We appreciate your positive feedback regarding the helpful assistance you received from Mo; we are so glad to hear it. -AK

Valorada con 5 estrellas sobre 5

I'm very happy with your customer mo…

I'm very happy with your customer mo and deep thank you

27 de junio de 2025
Opinión espontánea
Logotipo de Wickes - Hendon

Respuesta de Wickes - Hendon

Hi Abas, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us in our store and that they provided you with useful advice. -AH

Valorada con 5 estrellas sobre 5

I highly recommend Wicks in Hendon.

I highly recommend Wicks in Hendon.
Deepanshu was extremely helpful . A credit to the company . Lindsay the manager went the extra mile to help me.
Well done.

9 de junio de 2025
Opinión espontánea
Logotipo de Wickes - Hendon

Respuesta de Wickes - Hendon

We're happy to hear that you had a positive experience at our Hendon store! We appreciate your kind words and are so glad that our team could be so helpful. Thanks for the recommendation!-GS

Valorada con 5 estrellas sobre 5

Linsey and selvi are super helpful!

Linsey and selvi are super helpful!
Great management.
Thanks
Yoni

5 de junio de 2025
Opinión espontánea
Logotipo de Wickes - Hendon

Respuesta de Wickes - Hendon

We appreciate you taking the time to share your positive experience. We're so glad to hear that Linsey and Selvi were helpful to you when in our store!
-AF

Valorada con 5 estrellas sobre 5

Tony of Wickes, Hendon ( delivery driver)

Tony of Wickes, Hendon is a true consummate service professional. He collected the door from my 2nd floor flat (the building has no lift) with a smile and no quibbles. He was willing to go that extra mile. He is an asset to your company. Tony thank you.

24 de mayo de 2025
Opinión espontánea
Logotipo de Wickes - Hendon

Respuesta de Wickes - Hendon

We appreciate you sharing your experience with us. It's great to hear that Tony went above and beyond to assist you. We will be sure to pass on your kind words.
-AF

Valorada con 5 estrellas sobre 5

Very helpful polite friendly

Very helpful polite friendly
Always ready to help

Moh

8 de mayo de 2025
Opinión espontánea
Logotipo de Wickes - Hendon

Respuesta de Wickes - Hendon

Hi Ragz, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Valorada con 5 estrellas sobre 5

Here's to thank the amazing, competent & gracious LINDSAY.

Here's to thank the amazing, kind, gracious, tolerant, patient & well informed: LINDSAY; who knew where to direct me to, understood my jumbled description & even went to bring me the tap from the locked store, opened the box, patiently explained the intricate details with great clarity & grace.

My gratitude knows no bounds.

4 de abril de 2025
Opinión espontánea
Logotipo de Wickes - Hendon

Respuesta de Wickes - Hendon

Hi Salah, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Valorada con 4 estrellas sobre 5

It makes me so happy to go into a…

It makes me so happy to go into a store, find an assistant easily, who knows the products and helps me get what I came for. Nethan, in Wickes in Hendon was polite, professional and super helpful.

7 de abril de 2025
Opinión espontánea
Logotipo de Wickes - Hendon

Respuesta de Wickes - Hendon

Hey there, thanks for your positive feedback, and I'm glad you enjoyed the service from Nethan in our Hendon store! - Dylan

Valorada con 5 estrellas sobre 5

Tianna she’s nice very very helpful…

Tianna she’s nice very very helpful anytime I come to this branch I can see she’s helping all customers god bless her I would come to this Wickes branch because every time I got delivery she’s helping me , thanks again to Tianna

17 de marzo de 2025
Opinión espontánea
Logotipo de Wickes - Hendon

Respuesta de Wickes - Hendon

Hey there, thanks for your amazing review, and I'm glad that Tianna in our Hendon store was able to help you out! - Dylan

Valorada con 5 estrellas sobre 5

Staff is all the time polite and ready…

Staff is all the time polite and ready to help.

27 de febrero de 2025
Opinión espontánea
Logotipo de Wickes - Hendon

Respuesta de Wickes - Hendon

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Valorada con 5 estrellas sobre 5

Great service

Great service Vee really when the extra mile to help me get what I needed

11 de diciembre de 2024
Opinión espontánea
Logotipo de Wickes - Hendon

Respuesta de Wickes - Hendon

Hi Js, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Valorada con 5 estrellas sobre 5

Sylvie gives great customer…

Sylvie gives great customer service,very helpful!

13 de febrero de 2025
Opinión espontánea
Logotipo de Wickes - Hendon

Respuesta de Wickes - Hendon

Hi Tony, Thank you for your kind words! We're thrilled to hear about your positive experience and appreciate you taking the time to share your feedback. We're so glad you found Sylvie to be helpful and we'll be sure to pass along your compliments. - SF

Valorada con 5 estrellas sobre 5

Professional

Professional, helpfull and friendly staff!

13 de febrero de 2025
Opinión espontánea
Logotipo de Wickes - Hendon

Respuesta de Wickes - Hendon

Hi AC, Thank you for your kind words! We appreciate you taking the time to share your positive experience. - SF

Valorada con 5 estrellas sobre 5

There very helpful staff.

There very helpful staff.. much better than other wickes I were visit.
The lady, I think her name selvee.
She was a very friendly.

12 de febrero de 2025
Opinión espontánea
Logotipo de Wickes - Hendon

Respuesta de Wickes - Hendon

Hey Krish, thanks for your positive feedback and I'm glad you enjoyed the service in our Hendon store! - Dylan

Valorada con 5 estrellas sobre 5

I usually don’t do reviews but this one…

I usually don’t do reviews but this one is very well deserved and must do it.
My appointment for our kitchen design was with Kieren.
Immediately, we established a very good working relationship. Kieren clearly understood my needs and budget so he worked extremely hard to design the best possible layout, including the cupboard units to refurbish our kitchen. This wasn’t just one visit, there were quite a few, as the requirements changed as we went along. Communication with Kieren was always extremely good. He was accommodating and supportive along the way, I couldn’t fault him in any way. The rest of the staff, including the manager were also helpful and knowledgable to resolve any issues I might have had and made sure everything was sorted out. All in all I have had a very positive experience and happy with the end result. Many thanks to everyone at the branch.

5 de febrero de 2025
Logotipo de Wickes - Hendon

Respuesta de Wickes - Hendon

Hi, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Kieren and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Valorada con 5 estrellas sobre 5

Very friendly and knowledgeable staff

Very friendly and knowledgeable staff. Very clean and organised environment.

5 de febrero de 2025
Opinión espontánea
Logotipo de Wickes - Hendon

Respuesta de Wickes - Hendon

Hi Giovanni, Thank you for your kind words. We're so glad to hear that you had a positive experience with our staff and found the store to be clean and organized. We strive to provide a welcoming and helpful environment for all our customers. - SF

Valorada con 5 estrellas sobre 5

Great staff very knowledgeable about…

Great staff very knowledgeable about their products. Would highly recommend.

5 de febrero de 2025
Opinión espontánea
Logotipo de Wickes - Hendon

Respuesta de Wickes - Hendon

Hi Barry, Thank you for your kind words! We're so glad to hear that you found our staff knowledgeable and helpful. We strive to provide our customers with the best possible service and we appreciate your recommendation. - SF

Valorada con 5 estrellas sobre 5

The team in Hendon helped me get…

The team in Hendon helped me get everything I needed for my painting project. Well presented store with helpful staff, will come again.

5 de febrero de 2025
Opinión espontánea
Logotipo de Wickes - Hendon

Respuesta de Wickes - Hendon

Hi Tom, Thank you for your kind words! We're thrilled to hear you had a positive experience at our Hendon store. We appreciate you taking the time to share your feedback, and we look forward to welcoming you back again soon. - SF

Valorada con 5 estrellas sobre 5

Wickes - dream kitchen

I am so pleased with our Wickes Intelligia Kitchen, we went with the chester cloudy blue. The results speak for themselves, its truly stunning!!.
Goli our designer at the Hendon store was so helpful and ran through every detail to ensure it was perfect for us. Thank you so much for all you help and we will be sure to recommend.

1 de noviembre de 2024
Opinión espontánea
Logotipo de Wickes - Hendon

Respuesta de Wickes - Hendon

Hey Rebecca, thanks for your five-star review, and I'm delighted that Goli in our Hendon store was amazing throughout your dream kitchen design. It makes us proud you would recommend us and enjoy your new space! - Dylan

Valorada con 1 estrellas sobre 5

Only helpful when selling the kitchen, unwilling to give any form of customer service afterwards

I went at the end of last year to help my mother-in-law choose a kitchen at Wickes in Hendon. They were super helpful and happy to run us through all the options and try and give us a good price. The problem started once we needed to contact them after this. We we were told by our builder not to use the square profile worktops as they split very easily and this was also reflected in the reviews. So a couple of weeks before delivery I let them know that we didn’t want the worktops anymore and we would source our own. I was told to still accept delivery of them and that they would then be collected and refunded. Only now two months later after having to harass the store staff have they managed to do so. Trying to get through to their customer services on the phone is absolutely impossible. There is an hour wait at a minimum I have never actually successfully got through. One of the cupboards is the wrong height to give clearance for the gas hob that we decided to get. They now won’t return and refund the doors for this cupboard and want us to purchase a very expensive replacement. I have had to email and call endlessly to get any response from them and even visit the store and now I have to take time off work to go back to the store even just to get a refund for the worktops.
Update: no response from Wickes, I went to the store yesterday and was left waiting an hour to speak to them, they had the cheek to charge me £50 to collect the worktops that I told them I didn’t want and then try to charge me full price for a replacement cupboard

29 de enero de 2025
Opinión espontánea
Logotipo de Wickes - Hendon

Respuesta de Wickes - Hendon

Hi,
Thank you for taking the time to leave your review. We are truly sorry to hear about the issues you have experienced regarding the poor service you have received. We understand your frustration and would like to further investigate this matter. We have sent a request for more information via Trustpilot so that we can look into the situation. - FB

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