Wickes - Huntingdon Opiniones 

155
TrustScore: 4.5 sobre 5

4,7

38 St. Peters Road, Huntingdon Cambridgeshire, PE29 7DA, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We have had fantastic Customer service from Wickes for new Kitchens and Bathrooms. We have renovated 3 properties and used Wickes each time. Sarah was our designer and her attention to detail is sec... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fabulous work from Wiktoria on Bathroom Design and Consultation Wiktoria at Wickes was the Design Consultant who helped co-ordinate our bathroom refurbishment design. We found her to be prof... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Sarah was very efficient,helpful and patient while choosing and designing my new kitchen. I have used Wickes kitchens various times but I do feel the quality isn't as good as it has been in the past.

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Appalling from start to finish. Bathroom measured incorrectly by sales person, sold incompatible products, completely misquoted for extra installation costs. Wrong products delivered, months to instal... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Ferretería
  2. Proveedor para baños
  3. Tienda de suministros de cocina
  4. Empresa de energía solar

Sobre Wickes - Huntingdon

Escrito por la empresa

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Información de contacto

  • 38 St. Peters Road, Huntingdon, Cambridgeshire, PE29 7DA, Reino Unido

  • +441480455061

4,7

Excelente

TrustScore: 4.5 sobre 5

155 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(155)

14.565 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

An excellent impression

Buying something like a bathroom can be daunting as there is so much to think about like how it will look ,or if the colour choice is good etc.
Sarah J made it easy to choose after coming to do a measure of our bathroom. Nothing was too much trouble and with good suggestions on what would fit and by producing an impression on how it would look allowed us to imagine what it would look like.
She is obviously someone who enjoys helping customers make their choices. She sets a good standard for the company and we hope that will be continued when completed.
Sarah J thank you!

Doug and Alina

22 de diciembre de 2024
Opinión espontánea
Logotipo de Wickes - Huntingdon

Respuesta de Wickes - Huntingdon

Hi Douglas, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Sarah and how pleased you are with the service they provided. We do greatly appreciate this feedback and hope you enjoy your new space. - FB

Valorada con 5 estrellas sobre 5

Purchasing our new kitchen from Wicks…

Purchasing our new kitchen from Wicks Huntingdon was a very enjoyable experience, from walking into the showroom and being met by design consultant Sarah Jenkins right through to a beautifully fitted kitchen. Sarah was very knowledgeable and extremely helpful. We had no idea what we wanted and was ill prepared for the many choices and decisions we were required to make but Sarah talked us through the various designs, styles and colours available and was very patient when we kept changing our minds. The fitter Mark Forge was an experienced fitter who worked hard throughout the installation. He arrived every day at the agreed time and worked solidly all day and left us clean and tidy. Always going the extra mile to ensure the installation complimented the overall effect.
We are delighted with our new kitchen and would highly recommend Wicks in Huntindon and especially design consultant Sara Jenkins to anyone considering a new kitchen.
Family and friends have also been very impressed.
Many thanks
Dave & Heather
Oldhurst, Huntingdon

25 de octubre de 2024
Opinión espontánea
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Respuesta de Wickes - Huntingdon

Hey David, thanks for your five-star feedback, and I'm delighted that you enjoyed the service from Sarah in our Huntingdon store throughout your kitchen design process. It makes us happy also to know that Mark was first class during the installation also, enjoy your new kitchen! - Dylan

Valorada con 1 estrellas sobre 5

Never more than 1 person on the tills…

Never more than 1 person on the tills (kip is the only one on the tills bless him) first thing in the morning when us trade need to get our materials and get to our customers. Very slow indeed.

14 de noviembre de 2024
Opinión espontánea
Logotipo de Wickes - Huntingdon

Respuesta de Wickes - Huntingdon

Hi JP Thomas,

Thank you for taking the time to provide us with your feedback, I have requested further information for this to be looked into if you can provide us with this we can have this issue looked into - SF

Valorada con 5 estrellas sobre 5

I was served by Tony yesterday

I was served by Tony yesterday. The previous customer he had to deal with spoke to him in such a rude manner for absolutely no reason and he was still very polite. When it came to him serving me I said he did very well to bite his tongue and he said he had no choice. Hats off to Tony, what a gent!

13 de noviembre de 2024
Opinión espontánea
Logotipo de Wickes - Huntingdon

Respuesta de Wickes - Huntingdon

Hey Natalie, thanks for your five-star review, and I'm delighted that Tony was able to be calm and helpful in store! - Dylan

Valorada con 1 estrellas sobre 5

😡😡😡 Very Untrustworthy 😡😡😡

Wickes have proven to be very dodgy and very untrustworthy just to hang on to a total of 45p of my money. Wickes sponsor them selves on TopCashBack and Quidco cashback website. In July I made two purchases online via TopCashBack to earn the cashback. I never returned ether of these online purchases and Wickes decided to decline both small amounts of my total cashback total of 45p. One purchase I was entitled to get 14p cashback and the other purchase I was entitled to 31p cashback. What is the point of Wickes sponsoring themselves on these cashback websites when they then decline your cashback? This clearly proves they are very untrustworthy. 😡

10 de noviembre de 2024
Opinión espontánea
Logotipo de Wickes - Huntingdon

Respuesta de Wickes - Huntingdon

Hey Giles, thanks for your valuable feedback, and I'm really sorry to hear about your cashback issues. If you can please reply back to the private message I've sent you on trustpilot we can investigate this further for you. - Dylan

Valorada con 5 estrellas sobre 5

New Fitted Kitchen

Giving Wickes 5stars for a really great service from start to finish. Will at the Huntingdon branch helped us create our kitchen design and listened to our needs and actioned our change requests. He booked our installer who was able to attend during the half term break which helped us out immensely. Our fitter, Steve C was truly amazing and extremely talented at his work. He also listened to our requests and honestly I can’t give him enough praise. Turned up punctual every day and worked right through. A couple of missing items but these arrived promptly and did not hold anything up. We are extremely pleased with our new kitchen. Thank you Wickes, Will and Steve. Perfect!

10 de noviembre de 2024
Opinión espontánea
Logotipo de Wickes - Huntingdon

Respuesta de Wickes - Huntingdon

Hello Steve, thank you for your wonderful feedback, and I'm delighted that Will in our Huntingdon store was first class throughout your design. It also makes us happy that Steve was really helpful with the installation. It makes us proud you're pleased with the kitchen and enjoy your new space! - Dylan

Valorada con 1 estrellas sobre 5

I wish there was a rating less than 1…

I wish there was a rating less than 1 because frankly 1 is far too generous.
We paid for a bathroom and installation of said bathroom under the guise of expert fitters and guaranteed work. Shower and pump failed 6 months after installation. Notified Wickes on 8th July and 2.5 months later we are no closer to have repair or replacement!!!! Appalling customer service who refuse to escalate matter to complaints department until they resolve the issue?!
We are a family of six without our shower, we have paid a huge amount of money and are left with a bathroom not fit for purpose.
Clearly customer service, consumer rights, warranty and guarantees mean little to Wickes after you pay the bill! We have been to see the design team who were (to their credit) very helpful in selling the bathroom, but apparently are not allowed to speak to customer service. Our installation engineer also is powerless. We feel completely duped and desperate. We certainly don’t expect to have to take a big brand like Wickes to court just for them to honour our basic consumer protection.

21 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Huntingdon

Respuesta de Wickes - Huntingdon

Hi Leeanne,

Thank you for taking the time to provide us with your feedback, I have requested further information for this to be looked into if you can provide us with this we can have this issue looked into - SF

Valorada con 5 estrellas sobre 5

Just fabulous customer service - wow Wickes!

Needed to replace a couple of plinth elements (after 7 years). Sarah’s advice, help and response to renewal and pricing (discount) was way beyond what I expected. The best customer conversation I’ve had for a very long time, if maybe ever! Super Well Done Sarah Jenkins and Wickes. Very satisfied customer ;)

2 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Huntingdon

Respuesta de Wickes - Huntingdon

Hello there, thanks for your amazing feedback, and I'm delighted that Sarah was able to help you throughout your visit! - Dylan

Valorada con 5 estrellas sobre 5

Thank you very much Tony

I went to Huntingdon shop today, Tony was very nice and helpful 👍👍

31 de julio de 2024
Opinión espontánea
Logotipo de Wickes - Huntingdon

Respuesta de Wickes - Huntingdon

Hi Hong, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your in-store experience with, Peter, and how helpful they were. We do greatly appreciate this kind feedback and will be sure to pass this on to the team. - FB

Valorada con 5 estrellas sobre 5

Sarah Jenkins from Wickes has been very…

Sarah Jenkins from Wickes has been very excellent in supporting our Bathroom project. She has very good knowledge and understands what customers exactly want.
We would definitely go to Wickes/Sarah for our future projects.

22 de julio de 2024
Opinión espontánea
Logotipo de Wickes - Huntingdon

Respuesta de Wickes - Huntingdon

Hi Nikhil, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn that your design consultant, Sarah, was able to provide excellent knowledge and understood exactly what you wanted. We do greatly appreciate this kind feedback and will be sure to pass this on to the team. - FB

Valorada con 5 estrellas sobre 5

Outstanding

From start to finish we were so impressed with the Design and Installation of our lovely new Kitchen. Sarah, the Design Consultant at Huntingdon Wickes was excellent and spent many hours with us coming up with lots of ideas and different designs for our Kitchen. Our installer Greg was very hard working and did the most wonderful job installing our kitchen. As is normal it was not without problems but he just got stuck in!

7 de junio de 2024
Opinión espontánea
Logotipo de Wickes - Huntingdon

Respuesta de Wickes - Huntingdon

Hi, Christine. Thank you for taking the time to share your review. I'm delighted to learn that from start to finish you were, really impressed by the design and installation of your new kitchen. I'm also really happy to hear that your design consultant, Sarah, at our Wickes store in Huntingdon, was excellent and spent time with you to come up with the perfect design. Furthermore, I'm pleased to see that your installer, Greg, was hardworking and did a wonderful on of the installation. Thank you again for your kind feedback. - Scott H

Valorada con 1 estrellas sobre 5

Avoid at all costs

Avoid at all costs, great advertising to hook you in, but in reality inexperienced fitters who couldn't care less. Terrible customer service and you will have absolutely no warranty as they will blame you the customer for any problems that occur.
Nothing more than organised con artists.

25 de junio de 2023
Opinión espontánea
Logotipo de Wickes - Huntingdon

Respuesta de Wickes - Huntingdon

Hi Baz, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further for you, we have now requested further details via Trustpilot. RD

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