Wickes - Lancaster Opiniones 

152
TrustScore: 4.5 sobre 5

4,5

Mellishaw Lane, Sunnycliffe Retail Park, Heaton Wth Oxcliffe Lancashire, LA3 3FE, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Can someone please just answer me, just tell me why you are ignoring me. You have left me in a living nightmare, is that not enough, how can you treat people like this? Just refund me my mon... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We had an absolutely brilliant experience working with Wayne to design our new kitchen. From our very first meeting, he was professional, approachable and incredibly friendly. Wayne listened to exa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Jonathon from the Lancaster branch has been Brilliant. Really friendly, good communication skills and really understands his craft.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Extremely happy with the ongoing help & assistance from Wayne. After his initial home visit & design of the new kitchen he has been so profesional, kind & courteous & has listened to all my requests... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Ferretería
  2. Proveedor para baños
  3. Tienda de suministros de cocina
  4. Empresa de energía solar

Sobre Wickes - Lancaster

Escrito por la empresa

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Información de contacto

  • Mellishaw Lane, Sunnycliffe Retail Park, Heaton Wth Oxcliffe, Lancashire, LA3 3FE, Reino Unido

  • +441524848148

4,5

Excelente

TrustScore: 4.5 sobre 5

152 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(152)

13.788 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Staff member Dave was very helpful

Staff member Dave was very helpful. He read the list my husband had provided for me and located each item. I was very grateful for this. Wickes is a large DIY centre so to know that with a list of product numbers I will return home , several miles away, with the correct items is invaluable. Many thanks team Dave and Wickes

27 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Lancaster

Respuesta de Wickes - Lancaster

Hey Frances, thanks for your five-star review, and I'm delighted that you enjoyed the service in our Lancaster store from Dave, it makes us proud you're happy with your visit! - Dylan

Valorada con 5 estrellas sobre 5

Excellent customer service

Captain helped us find the right product, was very friendly, knowledgeable and pleasant! Great experience! Thank you Captain 🫡

24 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Lancaster

Respuesta de Wickes - Lancaster

Hey Raluca, thanks for your five-star review, and I'm glad that you enjoyed the service in our Lancaster store! - Dylan

Valorada con 5 estrellas sobre 5

Bathroom

Simon the designer was brilliant and had great ideas and made the best of our bathroom space, and the fitter Andy was excellent, his workmanship was second to none . We have had many comments on how brilliant our bathroom looks, we are really pleased with the quality and the service.

21 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Lancaster

Respuesta de Wickes - Lancaster

Hello Delyth, thanks for your five-star review, and I'm delighted that Simon and Andy we're both first class throughout your bathroom design and installation. It makes us proud you're happy with the end result, enjoy your new space! - Dylan

Valorada con 5 estrellas sobre 5

I was trying to find a product in your…

I was trying to find a product in your store and asked a member of staff his name was mick he was very friendly polite and helpful. He was very helpful and also helped me unload the sand and cement into my car.

18 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Lancaster

Respuesta de Wickes - Lancaster

Hi Lee, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Mick and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Valorada con 5 estrellas sobre 5

Fab customer service!

Arrived in the store with an idea of which silicone I needed but I wasn’t 100% certain. I asked a lady called Chrissy and she was able to exactly pinpoint me to which silicone I needed etc with great knowledge and pointed me in the right direction. Chrissy was a lovely lady with top notch customer service and definitely is in the correct job, her knowledge and politeness will definitely make me choose Wickes over Homebase. - Thanks a lot Chrissy!

16 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Lancaster

Respuesta de Wickes - Lancaster

Hi Ella, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Chrissy and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Valorada con 5 estrellas sobre 5

Great experience

Went in having no idea what I was looking for, for my bathroom renovation. Just a list of products I needed to get, the team guided me and even built some of my knowledge up.
Friendly staff - tick
Knowledgable - tick
Reasonable price - tick
Helpful - tick

17 de julio de 2024
Opinión espontánea
Logotipo de Wickes - Lancaster

Respuesta de Wickes - Lancaster

Hi Jordan, thanks for taking the time to share this feedback, we are pleased to hear that you had a great experience in store, we are pleased to hear that the team were able to help you get what you needed, we appreciate you taking the time to let us know. RD

Valorada con 5 estrellas sobre 5

Very helpful and knowledgeable staff

Very helpful and knowledgeable staff. Great products and fairly priced too! Good quality.

15 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Lancaster

Respuesta de Wickes - Lancaster

Thanks so much for tagging, and I'm happy you had a good time at our store! - Dylan

Valorada con 5 estrellas sobre 5

Top class service

I went to Wicks Lancaster to look at bathroom suites. I was only looking for now but whilst there I spoke to 2 different staff members and both took the time to listen to what I was looking for and gave me advice.
I was then directed to another staff member who took my details and explained that I can go back with measurements and pictures for them to assess the bathroom size/area and help me to pick a bathroom suite.
They also said they will even come to our house if that would help.
Top class service from very friendly professional staff.

9 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Lancaster

Respuesta de Wickes - Lancaster

Hello, thanks for your five-star review, and I'm delighted that our staff in our Lancaster store were very friendly and helpful about your bathroom project! - Dylan

Valorada con 5 estrellas sobre 5

I was on vacation from Canada and was…

I was on vacation from Canada and was in need of a plunger to clear my mum’s bog. The staff were very helpful in directing me to the correct aisle and helping me with my choice (handle length and colour).
The blockage and my conscience were cleared upon my return to the house. Epic win!!

12 de septiembre de 2023
Opinión espontánea
Logotipo de Wickes - Lancaster

Respuesta de Wickes - Lancaster

Hi, Bobby. Thank you for taking the time to share your review with us. I'm happy to see that the staff in store were helpful on your visit. Thank you again for your valuable feedback. - Scott H

Valorada con 5 estrellas sobre 5

Very well run store

Very well run store. Helpful team 👍🏻

30 de agosto de 2024
Opinión espontánea
Logotipo de Wickes - Lancaster

Respuesta de Wickes - Lancaster

Hi, George. Thank you for taking the time to share your review. I'm glad to see that you found our store to be well run and staff to be helpful. Thank you again for your valuable feedback. - Scott H

Valorada con 5 estrellas sobre 5

Wickes Lancaster always Bring me sunshine

click and collected from wickes Lancaster is always seemless.

from paint, adhesive, timber to Landscaping materials always bob on!

happy friendly staff

7 de noviembre de 2023
Opinión espontánea
Logotipo de Wickes - Lancaster

Respuesta de Wickes - Lancaster

Hi, Bay. Thank you for taking the time to share your review with us. I'm really pleased to see that you found our click and collect option to be seamless. Thank you again for your kind feedback. - Scott H

Valorada con 5 estrellas sobre 5

Always the best service

Always the best service. Really friendly staff. Nothing is too much trouble and there is always bargains to be had. Good stock of products too
Highly recommend

22 de agosto de 2024
Opinión espontánea
Logotipo de Wickes - Lancaster

Respuesta de Wickes - Lancaster

Hi There, thanks for taking the time to share this feedback. RD

Valorada con 5 estrellas sobre 5

The best DIY store

Always the friendliest and most helpful staff. It can be daunting visiting a DIY store as a female but the staff really do make you feel comfortable when asking for advice.

1 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Lancaster

Respuesta de Wickes - Lancaster

Hi, Katie. Thank you for taking the time to share your review. I'm really pleased to see that you find our staff to be friendly and helpful. Thank you again for your kind feedback. - Scott H

Valorada con 5 estrellas sobre 5

Very helpful staff when we called…

Very helpful staff when we called recently to look at the bathroom range , they were knowledgeable and full of suggestions and ideas. We’ll definitely be returning for more advice when we’re ready to order. Many thanks to the team.

15 de agosto de 2024
Opinión espontánea
Logotipo de Wickes - Lancaster

Respuesta de Wickes - Lancaster

Hi Sally, thanks for taking the time to share this feedback, we are pleased to hear that the team were very helpful, we are also pleased to hear that you will be returning, we appreciate you taking the time to let us know. RD

Valorada con 5 estrellas sobre 5

Helpful advice - and saved me money!

Went in for several different things I needed but I’m useless at DIY.
Spoke to two staff and the manager who we’re all really helpful, they asked what I needed one tool for and recommended a cheaper and more suitable option for the job I was doing, which was good.
Highly recommend this store.

1 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Lancaster

Respuesta de Wickes - Lancaster

Hi, Mr C. Thank you for taking the time to share your review. I'm pleased to see that the staff in store were really helpful during your visit, providing great customer service. Thank you again for your kind feedback. - Scott H

Valorada con 5 estrellas sobre 5

Service

This store has a great range of products, i recently bought tools and boards for my loft, easy to find what I wanted, friendly staff on the checkouts and within the store.

19 de agosto de 2024
Opinión espontánea
Logotipo de Wickes - Lancaster

Respuesta de Wickes - Lancaster

Hi Joe, Thank you for taking the time to leave your Google review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Valorada con 5 estrellas sobre 5

Bought a kitchen from Wickes.

I'm a regular customer to Wickes Lancaster.
Decided to choose them for designing our new kitchen mainly due to being competitive on price and previous excellent customer experience.
Simon was prompt for the appointment at our home to measure the kitchen. The designing and everything ordered, once we'd agreed with his great design, within days.
I have to say that as I was fitting the kitchen myself I returned a couple of times to ask questions (lack of knowledge on my behalf) and was blown away by how helpful all the staff were.
Organising delivery was a doddle they contacted me, told me how space was needed and agreed a delivery day.
Kitchen looks nice, sense of achievement immensely satisfying.

6 de agosto de 2024
Opinión espontánea
Logotipo de Wickes - Lancaster

Respuesta de Wickes - Lancaster

Hi Mick, thanks for taking the time to share this feedback, we are pleased to hear that Simon was prompt and was on hand to help when you needed him, we appreciate you taking the time to let us know. RD

Valorada con 5 estrellas sobre 5

Brilliant staff

Frequently shop at this Wickes and the staff are always very friendly, helpful and knowledgeable. Highly recommend!

27 de julio de 2024
Opinión espontánea
Logotipo de Wickes - Lancaster

Respuesta de Wickes - Lancaster

Hello Dylan, thank you for your five-star feedback, and I'm glad that you frequently shop at Wickes, it makes us very proud you would recommend Wickes in the future. - Dylan

Valorada con 5 estrellas sobre 5

Top service…

I use the Wickes Lancaster store regularly from general DIY materials to kitchens and bathrooms. The staff are friendly and knowledgeable and have always gone the extra mile to resolve any minor issues that I may have had.

1 de agosto de 2024
Opinión espontánea
Logotipo de Wickes - Lancaster

Respuesta de Wickes - Lancaster

Hi There, thanks for taking the time to share this feedback. RD

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