Wickes - Martlesham Heath Opiniones 

327
TrustScore: 5 sobre 5

4,9

Anson Road, Martlesham Heath, Ipswich Ipswich, IP5 3RU, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I had bought a bathroom door handle and a sashlock latch. Unfortunately the latch lock had to be reversed to fit in my bathroom. I struggled to open the backcase so I returned to the store. The same m... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

What an absolute breath of fresh air to be served by the super friendly and efficient Gemma. She really stands out from the 'norm' as genuinely wanting to make your day a little better and your exper... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We are delighted with our new kitchen. From start to finish we have received a professional service. Firstly thanks to Shanel our design consultant for her help and guidance in not only pl... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I say with all honesty, that I never leave reviews- untill now. I am a regular customer and I am frequently assisted and served by Gemma. She is helpful, friendly, conscientious- an excellent member... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Ferretería
  2. Proveedor para baños
  3. Tienda de suministros de cocina
  4. Empresa de energía solar

Sobre Wickes - Martlesham Heath

Escrito por la empresa

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Información de contacto

  • Anson Road, Martlesham Heath, Ipswich, Ipswich, IP5 3RU, Reino Unido

  • +441473200168

4,9

Excelente

TrustScore: 5 sobre 5

327 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(327)

14.565 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Just would like to say thank you to…

Just would like to say thank you to Gemma. It had been a long day she found what I needed and took it to the till. What a keeper in that staff team!

18 de noviembre de 2025
Opinión espontánea
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Respuesta de Wickes - Martlesham Heath

Hi Joanna,

We're thrilled to hear that Gemma was able to help you find what you were looking for. We appreciate your kind words. Thank you for your feedback. -Ellysse

Valorada con 5 estrellas sobre 5

Becky was very helpful and friendly

Becky was very helpful and friendly

17 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Martlesham Heath

Respuesta de Wickes - Martlesham Heath

Hi Tom, We're happy Becky was so helpful! Thank you for your positive feedback; we appreciate it greatly. -LC

Valorada con 5 estrellas sobre 5

A great service

A great service. I must say Gemma from Wickes Martlesham shop is so helpful, anytime I get to shop you fond her with a great smile and always helpful when unsure about product I need to buy. Best service ever, cant get this everywhere so nice to see ppl like Gemma still exist.
I put my hat down. Thanks very much.

15 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Martlesham Heath

Respuesta de Wickes - Martlesham Heath

Hi, Nikola. Thank you for taking the time to share your review with us. We are really pleased to see that, Gemma, provided great customer service during your trip to our Wickes store in Martlesham. Thank you again for your kind feedback.- Scott H

Valorada con 5 estrellas sobre 5

Fantastic customer service from Gemma

Fantastic customer service from Gemma, very friendly and happy to help.

13 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Martlesham Heath

Respuesta de Wickes - Martlesham Heath

Hi Kate, Thanks for taking your time to leave a review. I am happy to hear that Gemma was very friendly and helpful. Thanks again for taking your time to leave your review. - JL

Valorada con 5 estrellas sobre 5

Great service from Gemma

Great service from Gemma! Super helpful xx

13 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Martlesham Heath

Respuesta de Wickes - Martlesham Heath

Hi, CJ. Thank you for taking the time to share your review with us. We are happy to see that, Gemma, was super helpful during your visit. Thank you again for your valuable feedback. - Scott H

Valorada con 5 estrellas sobre 5

Had what I needed

Had what I needed. Very helpful and friendly Gemma

13 de noviembre de 2025
Opinión espontánea
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Respuesta de Wickes - Martlesham Heath

Hi Caroline, Thanks for taking you time to leave a review. I am happy to hear that you had a great experience and managed to get everything you needed and that Gemma was very helpful and friendly. Thanks again for leaving your review. - JL

Valorada con 5 estrellas sobre 5

Becky made my visit to MARTLESHAM…

Becky made my visit to MARTLESHAM effortlessly easy when joining trade pro.
10/10 for customer service.

13 de noviembre de 2025
Opinión espontánea
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Respuesta de Wickes - Martlesham Heath

Hi Iain,

We're happy to hear that your visit was effortlessly easy, and we appreciate your kind words about the customer service you received from Becky. Thank you for sharing your experience.

-Ellysse

Valorada con 5 estrellas sobre 5

The staff in there are very helpful

The staff in there are very helpful especially Yas, carly and karen and always happy to help 10 out of 10

10 de noviembre de 2025
Opinión espontánea
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Respuesta de Wickes - Martlesham Heath

Hey Kevin, thanks for your five star review, and I'm glad that you enjoyed the 10/10 service from Carly and Karen in our Martlesham Heath store! - Dylan

Valorada con 5 estrellas sobre 5

Gemma is a great asset

Gemma is a great asset, very friendly and helpful and makes you feel happy to return.

11 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Martlesham Heath

Respuesta de Wickes - Martlesham Heath

Hi, Mark. Thank you for taking the time to share your review with us. We are happy to see that, Gemma, was very friendly and helpful during your visit. Thank you again for your kind feedback. - Scott H

Valorada con 5 estrellas sobre 5

Know where everything is and a good…

Know where everything is and a good selection of items. Gemma always attentive, smiling and pleased to help where needed.
Thank you

11 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Martlesham Heath

Respuesta de Wickes - Martlesham Heath

Hi, Steve. Thank you for taking the time to share your review with us. We're happy to see you find us to have a good selection of items. We are also pleased to see that, Gemma, is always attentive, friendly and welcoming. Thank you again for your kind feedback. - Scott H

Valorada con 5 estrellas sobre 5

I was Served by Gemma

I was Served by Gemma. Who was very kind and welcoming. She genuinely cared about me whilst I was being served. Asking how I was, having a chuckle as I’d left my wallet in the van. Not a problem for Gemma as she waited for me to get it. She then said hope I have a good evening and saying drive safe.
It’s staff like that, that need recognition. As some of your staff I have come across in various stores clearly don’t want to be there.
Well done Gemma top job.

11 de noviembre de 2025
Opinión espontánea
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Respuesta de Wickes - Martlesham Heath

We're happy to hear that you had such a positive experience. It's great to know that you felt welcomed and cared for. We appreciate you recognising Gemma's kindness and will be sure to share your kind words with them. Thanks for your feedback. -AK

Valorada con 5 estrellas sobre 5

Gemma went above and beyond to assist…

Gemma went above and beyond to assist us in store, she was highly knowledgeable about the paints we required and her customer service was superb! Bubbly, friendly whilst professional a credit to Wickes!! We will definitely be visiting the store again.

11 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Martlesham Heath

Respuesta de Wickes - Martlesham Heath

We appreciate you taking the time to share your experience. We're happy to hear that you received excellent assistance and helpful suggestions from Gemma while choosing paints. -AK

Valorada con 5 estrellas sobre 5

Went out of way to help setting up a new account and helping me to load tiles onto a trolley

Becky & Darren went out of there way to help me load tiles onto a flatbed trolley and to assist me with setting up a new account. Thank you.

11 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Martlesham Heath

Respuesta de Wickes - Martlesham Heath

Hi David Ulrich, We're happy to hear that Becky & Darren offered such great support with loading and setting up your account. Thank you for sharing your positive experience! -LC

Valorada con 5 estrellas sobre 5

Really friendly customer assistant…

Really friendly customer assistant called Peter - he even put my heavy shopping into my car for me.

1 de noviembre de 2025
Logotipo de Wickes - Martlesham Heath

Respuesta de Wickes - Martlesham Heath

Hello.

We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your feedback with us!
- PP

Valorada con 5 estrellas sobre 5

Brought a combination lock back that I…

Brought a combination lock back that I couldn't open, PETER spent about 10 minutes trying to help me , but still no good. Bought another lock in the end.
Very helpful and Friendly. Just the sort of person you want if you have a problem.

8 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Martlesham Heath

Respuesta de Wickes - Martlesham Heath

Hi, Gary. Thank you for taking the time to share your review with us. We are happy to see that, Peter, was helpful with assisting you with your lock, providing a friendly and helpful customer experience. Thank you again for your kind feedback. - Scott H

Valorada con 5 estrellas sobre 5

Great service and advice from the day…

Great service and advice from the day we walked in to the store to the day the kitchen installation was finished. Darrell assisted us throughout, he came to the house to measure up, designed our kitchen but listened to our input and helped us to choose our kitchen, ensuring we had all the furnishings necessary to complete the install. He was extremely patient and professional when I wanted to make changes.i We were told David Arthey was going to do the install, he too came to look at the kitchen space beforehand and advised us what needed to be done in advance. Due to work commitments my husband wasn't going to be there for the installation. Dave was brilliant throughout, he told me what was going to be happening each day and offered his professional advice when necessary. He was punctual, very tidy and had a great attitude to his work and to the team he worked with. My kitchen is amazing and what I thought would be quite stressful was actually made a lot easier by Darrell and Dave. I wouldn't hesitate in recommending them in the future.

21 de abril de 2025
Opinión espontánea
Logotipo de Wickes - Martlesham Heath

Respuesta de Wickes - Martlesham Heath

Hi Michelle,

We appreciate you sharing your positive experience. We're happy to hear that you received great service and advice throughout your kitchen installation. It's great to know that our team was patient, professional, and helpful, ensuring the process was easier than expected and that you love your new kitchen!

-Ellysse

Valorada con 5 estrellas sobre 5

Being a tradesman it is important for…

Being a tradesman it is important for me to find friendly and helpful staff when visiting DIY stores. This is exactly what you get with Wickes, and staff will go above and beyond the call of duty at my local Martlesham branch. All the staff bar none are fantastic !! Would highly recommend this lovely store !!

7 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Martlesham Heath

Respuesta de Wickes - Martlesham Heath

Hi Natalina,

We appreciate you taking the time to share your feedback. We're thrilled to hear that our staff are friendly and helpful. Thank you for your kind words and recommendation.
-Ellysse

Valorada con 5 estrellas sobre 5

Great place, lovely staff

I use this store 3-4x a week and very rarely disappointed. Well stocked and staff are always helpful and cheerful. A special shout to Gemma, always jolly and very welcoming even when I've got my young kids following me around the store!
Great overall

6 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Martlesham Heath

Respuesta de Wickes - Martlesham Heath

Hi James, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Gemma in our store and that they provided you with useful advice. -AH

Valorada con 5 estrellas sobre 5

Gemma at Martlesham was very…

Gemma at Martlesham was very professional and helpful. Staff always great here and at the Ipswich branch

6 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Martlesham Heath

Respuesta de Wickes - Martlesham Heath

Hi Robert, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Gemma in our store and that they provided you with useful advice. -AH

Valorada con 5 estrellas sobre 5

Great customer customer service

Matt and Gemma were absolutely amazing! They took the time to really understand what I needed and made sure I had everything required to decorate my home perfectly. Their knowledge and customer service were outstanding. I couldn’t have asked for a better experience, highly recommended. Thank you

4 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Martlesham Heath

Respuesta de Wickes - Martlesham Heath

Hi Jacky,

We are delighted to hear that Matt and Gemma were helpful and provided outstanding support. Thank you for your feedback and recommendation.

-Ellysse

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