Wickes - Plymouth Opiniones 

106
TrustScore: 4.5 sobre 5

4,4

14 Marsh Mills Park, Plymouth Devon, PL6 8LX, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Bought kitchen at Wickes, Longbridge Road Marsh Mills, Plymouth. Now fitted, the kitchen looks great and seems a good quality product. Much appreciated assistance and patience from Beth Pender after... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had a design appointment with Jack to improve our uniquely thin kitchen space. The new layout truly makes the most of the space, we were truly impressed with the storage solutions we now have.... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Disgusting customer service! Waited over 8 hours for a delivery which was promised within a four hour window!! I had to chase it myself the entire day. So Disrespectful of peoples time I shal... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Just at the start of a new bathroom project with Wickes. So far have only dealt with Beth Pender, the Design Consultant at Plymouth. She has been excellent; very punctual arrival for measuring up and... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Ferretería
  2. Proveedor para baños
  3. Tienda de suministros de cocina
  4. Empresa de energía solar

Sobre Wickes - Plymouth

Escrito por la empresa

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Información de contacto

  • 14 Marsh Mills Park, Plymouth, Devon, PL6 8LX, Reino Unido

  • +441752671738

4,4

Excelente

TrustScore: 4.5 sobre 5

106 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(106)

14.050 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great customer service

Following our home visit by Denise we went into Wickes Plymouth to discuss and view our kitchen design. Denise was able to make the small changes to our design. Denise was able to show us the appliances, doors, worktop and handles. We were happy with the design and the appliances and the price, we placed the order.
We would definitely return for further projects.

4 de enero de 2025
Opinión espontánea
Logotipo de Wickes - Plymouth

Respuesta de Wickes - Plymouth

Hi Nicola, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Denise in our store and that they provided you with useful advice. -AH

Valorada con 5 estrellas sobre 5

I've used wikes for 3 of my kitchen re…

I've used wikes for 3 of my kitchen re fits, I've dealt with denise who from start to finish has made it a very smooth process.
Only once, was a part missing, once I reported it to denise, it arrived the next day.
They can't be beaten on price and very quick delivery.

9 de enero de 2025
Opinión espontánea
Logotipo de Wickes - Plymouth

Respuesta de Wickes - Plymouth

Hi Tom, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Denise in our store and that they provided you with useful advice. -AH

Valorada con 5 estrellas sobre 5

Excellent

We were thinking of a new bathroom, went few places in Plymouth but not fully satisfied with the design or price. Finally came to see Denise at Plymouth wicks store, it was brilliant. She made something impossible to possible. Her design skill is beyond comparison, she even pushed her designing boundaries further a mile to accommodate our special demands. As a result my wife is happy, lastly we got what we were looking for.
Thank you so much
We are now waiting for our installation to begin.

9 de enero de 2025
Opinión espontánea
Logotipo de Wickes - Plymouth

Respuesta de Wickes - Plymouth

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Denise in our store and that they provided you with useful advice. -AH

Valorada con 4 estrellas sobre 5

Helpful and knowledgeable on the subject kitchen plan

Helpful and knowledgeable on the subject

13 de enero de 2025
Opinión espontánea
Logotipo de Wickes - Plymouth

Respuesta de Wickes - Plymouth

Hi Shaun, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that they provided you with useful advice. -AH

Valorada con 5 estrellas sobre 5

Denise Bettey Wickes Plymouth…

Denise Bettey couldn't have been more helpful guiding us to the ideal product for us. My only complaint would be the cost of fitting which we decided to sort for ourselves

9 de enero de 2025
Opinión espontánea
Logotipo de Wickes - Plymouth

Respuesta de Wickes - Plymouth

Hi Margaret, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Denise in our store and that they provided you with useful advice. -AH

Valorada con 5 estrellas sobre 5

Bathroom design and supply

We are in the process of renovating our bathrooms at home and we booked a design consultation with Denise in the Plymouth Branch.

The design service provided was really useful and Denise’s knowledge and expertise for all the products that we discussed was fantastic.

We have now placed our order for materials through Wickes and were again very pleased with how well this was managed by Denise. Thank you.

24 de enero de 2025
Opinión espontánea
Logotipo de Wickes - Plymouth

Respuesta de Wickes - Plymouth

Hi Jonathan, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Denise in our store and that they provided you with useful advice. -AH

Valorada con 5 estrellas sobre 5

Excellent

I was rather nervous about buying a kitchen and the upheaval which may ensue. Denise at the Plymouth branch was fantastic. She came to the house explained everything was sympathetic to my needs and came up with a great design. The installers were nothing but brilliant and could not fault any of the workmen. Thank you to all involved.

2 de diciembre de 2024
Opinión espontánea
Logotipo de Wickes - Plymouth

Respuesta de Wickes - Plymouth

Hi David, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Denise in our store and that they provided you with useful advice. -AH

Valorada con 5 estrellas sobre 5

We went to wickes for a kitchen met…

We went to wickes for a kitchen met Denise who was great helpfull made our experience very comfortable and easy nothing was to much trouble for her came out measured up our room very professional would definitely recommend her and wickes kitchens ours is all done now very happy with our whole experience the plymouth store was brilliant

2 de diciembre de 2024
Opinión espontánea
Logotipo de Wickes - Plymouth

Respuesta de Wickes - Plymouth

Hi There, thanks for taking the time to share this feedback, we are pleased to hear that Denise was a great help and made you feel very comfortable, we appreciate you taking the time to let us know. RD

Valorada con 5 estrellas sobre 5

Denise Bettey was absolutely fantastic

Denise Bettey was absolutely fantastic, gave us incredible advice on the design of our bathroom. She was easy to contact and made our experience incredibly enjoyable.

24 de enero de 2025
Opinión espontánea
Logotipo de Wickes - Plymouth

Respuesta de Wickes - Plymouth

Hi Alexander, thanks for taking the time to share this feedback, we are pleased to hear that Denise was fantastic and gave you incredible advise, we appreciate you taking the time to let us know. RD

Valorada con 5 estrellas sobre 5

Fantastic Design Service and Kitchen…

Fantastic Design Service and Kitchen installation. We met with Denise Bettey at the Plymouth Branch of Wickes. What a refreshing experience!

She was friendly, understood the project scope and, she went on to completely transform our kitchen!

Our installation went smoothly and I can recommend sitting down and having a conversation...we thought we could DIY the project but having seen the imagination and space-saving solutions Denise suggested, it was a no-brainer to work with her as a design consultant.

Great experience all round - very happy customers.

6 de enero de 2025
Opinión espontánea
Logotipo de Wickes - Plymouth

Respuesta de Wickes - Plymouth

Hi Raee, thanks for taking the time to share this feedback, we are pleased to hear that Denise understood your project needs and provided good ideas for saving space. We appreciate you taking the time to let us know. RD

Valorada con 5 estrellas sobre 5

I previously purchased a kitchen from…

I previously purchased a kitchen from Wickes in Plymouth. I’ve now returned for the bathroom planning service as this room desperately needs the attention. Can’t believe I waited so long to get it moving. The service from everyone at the store is always second to none.

14 de enero de 2025
Opinión espontánea
Logotipo de Wickes - Plymouth

Respuesta de Wickes - Plymouth

Hi Paul, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that they provided you with useful advice. -AH

Valorada con 5 estrellas sobre 5

My go to store for DIY

My go to store for DIY, always has what I need, friendly staff. Good Displays on Kitchens and Bathrooms.

10 de enero de 2025
Opinión espontánea
Logotipo de Wickes - Plymouth

Respuesta de Wickes - Plymouth

Hi James, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that they provided you with useful advice. -AH

Valorada con 5 estrellas sobre 5

Had a great visit to Wickes in Plymouth…

Had a great visit to Wickes in Plymouth last week. The members of staff I spoke to were great and really helpful. Will definitely be back for my next project.

9 de enero de 2025
Opinión espontánea
Logotipo de Wickes - Plymouth

Respuesta de Wickes - Plymouth

Hi Jane, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that they provided you with useful advice. -AH

Valorada con 5 estrellas sobre 5

Great Plymouth Store

Great store, always clean and tidy and availability always good. Staff friendly and always willing to help!

12 de enero de 2025
Opinión espontánea
Logotipo de Wickes - Plymouth

Respuesta de Wickes - Plymouth

Hi Geoff, thanks for taking the time to share this feedback, we are pleased to hear that the staff are always friendly and willing to help. We appreciate you taking the time to let us know. RD

Valorada con 5 estrellas sobre 5

Great experience with amazing guidance and professionalism

Designing, working out needs, matching expectations with what will work have been amazingly easy with the help of Mark at Wickes Plymouth. This is a big spend and being guided through the process was more of a help than we could have hoped for. Just why wouldn't you use this service, that is offered free, before parting with your savings. We now cannot wait for the new kitchen to be in place.

11 de enero de 2025
Opinión espontánea
Logotipo de Wickes - Plymouth

Respuesta de Wickes - Plymouth

Hi Michael, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Mark in our store and that they provided you with useful advice. -AH

Valorada con 1 estrellas sobre 5

Very disappointed with wickes’s after…

Very disappointed with wickes’s after care customer service. We had our bathroom done few months ago. Reported an issue, even after two months, it’s not been resolved. Whenever I call the Customer service, no one answers. Very sad that these companies changes a lot but not provide the right support when we have issues. Order Number 071282-8292-V

26 de noviembre de 2024
Opinión espontánea
Logotipo de Wickes - Plymouth

Respuesta de Wickes - Plymouth

Hi Deepa,
Thank you for taking the time to leave your review. We are truly sorry to hear about the issues you have experienced regarding the issues with your bathroom. We understand your frustration and would like to further investigate this matter. We have sent a request for more information via Trustpilot so that we can look into the situation. - FB

Valorada con 2 estrellas sobre 5

Beware of any Wickes Sales.

Today I needed to buy a 2.5 litre can of Dulux paint. A few weeks ago during the Wickes sale these were £22 each or two for £36. Today, with the sale finished these cans are now only £15 each, so two will still be £6.00 cheaper than when they were in the sale. An absolute disgraceful con to all their customers, me included! My only reason for warning people on here is simply because I thought the till person was quite uncaring when i mentioned it when paying for my one can today, in fact it was pointed out to me how they sold a load during the sale, therefore it seems they are happy to have ripped people during the sale when the paint was more expensive than normal. I made my point but she simply said, "we dont have any control over the prices but we sold loads in the sale".
It seems like the sale was clearly just a gimmick of words to charge more than normal. I would certainly like an explanation form Wickes management on this.
Perhaps a little training on how NOT to wind up customers who bring this to attention by simply answering with how much they sold during the hike in price.

4 de noviembre de 2024
Opinión espontánea
Logotipo de Wickes - Plymouth

Respuesta de Wickes - Plymouth

Hey Tom, thanks for your valuable feedback, and I'm deeply sorry to learn of your paint purchase issues. If you can please reply back to the private message I've sent you on trustpilot we can then look into this for you. - Dylan

Valorada con 5 estrellas sobre 5

Great online ordering experience

Ordered some wood sheets from the Plymouth store to be delivered to my home. Delivery was free and very speedy - ordered on a Sunday, delivered on Tuesday. One panel had a slight chip in, so I messaged customer service - within an hour I had had two emails from customer service, and a call from staff at our local store - arranging delivery of a new panel on the Friday and collection of the faulty one. All too often customers slam brands when items are damaged in transit, but it’s how they resolve the matter that counts. Damages are inevitable, but quick and satisfactory customer service isn’t always guaranteed these days, so it was very refreshing to have a positive experience. I will be ordering more in the future!

15 de octubre de 2024
Opinión espontánea
Logotipo de Wickes - Plymouth

Respuesta de Wickes - Plymouth

Hi There, thanks for taking the time to share this feedback, we are sorry to hear that one panel arrived damaged, we are glad to hear that this matter was resolved quickly for you, we appreciate you taking the time to let us know. RD

Valorada con 5 estrellas sobre 5

Love my kitchen

Great service from start to finish. Denise Bettey design the kitchen she was great full of tips and advice so helpful that's why we went with Wickes,
It all went well delivery was booked and come on time
the fitter Mike was Excellent talked me though what was going on each day he worked long days also very professional. Very happy with my kitchen Thank you

1 de octubre de 2024
Opinión espontánea
Logotipo de Wickes - Plymouth

Respuesta de Wickes - Plymouth

Hi Heather, thanks for taking the time to share this feedback, we are pleased to hear that both Denise and Mike done an excellent job from start to finish with your new kitchen, we appreciate you taking the time to let us know. RD

Valorada con 1 estrellas sobre 5

Order no

Order no. 670248371
12 hour delivery window ( unreasonable)
12 hour waiting around
NO DELIVERY!

27 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Plymouth

Respuesta de Wickes - Plymouth

Hi Mark, we are sorry to hear about your delivery issues, we can see this has been resolved and refunded, but I have still sent you a private message through trust pilot to see if we can do anything else to help you. - Sean

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