Wickes - Rayleigh Opiniones 

Returned a Wickes duck egg 2.5L emulsion. Bought 2, only needed one. Pleasant chap on the Rayleigh counter said I needed a receipt to return, said I did not ask for one and paid cash. Told him to keep the returned tin as no good to me and bought 2 more of different colours. Whilst choosing the 2 new tins, counter chap returned my returned tin to shelves. I appreciate that I did not have a receipt but there just seems something wrong with my transaction today in that Wickes will sell one tin twice and I have had pay out for two new ones.

Neil Whiteaker did an amazing job designing our kitchen. Thank you Neil you are a super star

From the moment I meet Neil I felt at ease, full of information and great knowledge.When we came for our appointment he took the time to go through all the options never felt rushed or pressured to commit to anything. Even when we came back and wanted to change a few things his customer service never changed friendly,welcoming,knowledgeable i will definitely recommend him to family and friends.I hope the rest of the kitchen goes just as well(Im sure it will)Thanks Neil IKWYL 😃

Jason was extremely helpful when I was ordering my new kitchen. His knowledge and attention to detail were excellent, and he made the whole process easy and stress-free. Nothing was too much trouble. Highly recommended!

We have just had a new kitchen installed by Wickes at Rayleigh. We met up with our designer, Jason Rhodes, several times, and were impressed with the care he took to turn our thoughts into a plan. He was very sensitive when our ideas did not match up with current regs. His final plan for our new kitchen was amazing, and we immediately agreed to go ahead.
Jason Edwards was allocated as our fitter, and we were impressed right from his first inspection and measurement visit prior to installation.
There were a couple of small issues with delivery of the kitchen, appliances, flooring, tiles, etc, but nothing that delayed Jason's work. The installation work started on schedule, went ahead without any problems, and was finished within 1-day of estimated completion date.
Jason's work was incredible, he worked tirelessly every day, making sure that every part was perfect for us, including a few small extras not in the original plans.
We are very pleased with the final kitchen - it looks amazing. We would also thoroughly recommend our designer, Jason Rhodes at the Rayleigh store, and also Jason Edwards our Wickes Fitter.
Wickes came good on all their promises - a well designed quality kitchen, installed by a reliable professional fitter. It was a pleasure having both Jasons working for us.
Thank you guys

From the search for our new kitchen, through the planning with Jason Rhodes, the fantastic installation where nothing was too much trouble, (Mitchell Pettingell you were an unflappable star), to the quartz measuring & installation team we cannot praise the team enough. Thank you Wickes at Rayleigh for making our experience so effortless & personal.

We attended an appointment with Neil for kitchen design. He was so patient and spent time looking at various options, adding in the flooring we chose and some wall decoration to help us get a feel and see if it worked… it wasn’t a straight forward project as the ceiling is low. Neil was brilliant… we have already recommended him to our son.

We were served by Jason at the rayleigh branch in essex.
The service he provided was fantastic, he wasnt pushy like your typical salesman, he listened to want we wanted and how we needed our kitchen to fuction.
We were very pleased with the drawing he provided us with showing what it would look like.
We settled on the Tiverton in pebble with the mystery marble worktop and matching splash back.
After talking us through the range of appliances, we settled on the aeg range as these seemed the better ones to go for.
If you want top class service i would recommend seeing Jason hes service was top class

We had a wonderful time with Jason Rhodes. He was a delight to work with and made our kitchen dreams come true. Would 100% recommend. Thank you for making it such a great and fun experience.

Had a home visit which randomly became an hour later than scheduled which was changed on their end so I was waiting around for an hour for no reason

Was told I would be contacted after the designs had been drawn up, I was never contacted

Keep getting emails saying my quote is expiring soon but I never received a quote via email

Ridiculous if you ask me

I would like to recognise Sophie from the Rayleigh store for her excellent customer service. I was very disappointed in my purchase of Wickes own brand paint stripper and returned an unopened bottle for a refund. Instead of just refunding the item, Sophie asked about the issued I had experienced and when I mentioned others had also reported this in reviews she immediately took action to inform the back office of the issue. She quickly identified that if I and others had reported it then this would be a wider issue. I was so impressed with the seriousness with which she took my complaint and her immediate action. She turned what was a negative experience for me into a positive. She genuinely cares about the customer as well as the company and left me impressed and taken care of. Thank you Sophie.

Neil was extremely helpful, professional, and knowledgeable throughout. He provided excellent customer service, answered all my questions clearly, and made the whole process straightforward and stress-free. His attention to detail and willingness to help were greatly appreciated. I would highly recommend Neil and would be happy to work with him again in the future. Thank you for your outstanding service.

Leanne from Wickes Rayleigh was extremely helpful, very understanding of our needs and had lots of great ideas. She was very knowledgeable about the products and gave great advice

Nobody called for my appointment that was booked and I’ve been asked for a review so I can’t give more than 1 star!

Turned up hour early( lucky I was in), dumped 9 instead of the ordered 10 outside my flat's front door ,and refused to take them round to the back garden where we needed them.Then he just drove off! I'm a single woman and I had to pay someone else to move them. Absolute crap. Awful service. Never use them again.

Wickes provided a complete design, deliver and installation service on our recent bathroom innovation.
Stuart, our designer, was so incredibly helpful, professional and positive throughout. He had great insight, ideas and lots of experience which helped us choose all the right products. We had a few delivery issues and some small problems along the way but he managed to resolve them very quickly (despite being really busy ) so that the installation team were not delayed. The customer experience with Stuart was first class.

The install team - Jay, Darren and Harry were equally brilliant. Very hard workers and overcame little issues along the way with a calm and positive attitude. They also kept everything clean and tidy at the end of each day of the installation.

When we needed to also make contact with customer services, they too were really helpful. What was so positive was that you didn't need to wait long on the line to talk to a named person who always followed up.

Bathroom and kitchen renovations are really disruptive but the teams made it much easier with all their support and putting us at the heart of everything they did.

I would totally recommend Wickes and the team at the Rayleigh store. I wish I had known about this service when we changed our kitchen!

Having Ordered a bathroom & installation
I have ended up with a shower end panel I can't use because something went wrong with the communication between the designer & installation team. I have now spent the best part of 3 weeks calling & emailing customer services to arrange a collection and refund of said end panel, only to have my telephone & emails egnored.it seems that once they have your money they don't want to know. would think twice about purchasing from them again.

I wanted 12 paving slabs for a garden project. I wasn’t able to reach them in the shelving unit so Cameron helped me he loaded them on to the trolley and pushed it to the tills. He waited with me and loaded the slabs into my car. Very helpful and polite. The Ra

Appalling communication and customer service from Wickes.I had a delivery arranged for Thursday 02/04/2026 from the Rayleigh branch and was given a delivery slot of 7am to 7pm.Took the day off and didn’t receive the materials I needed for the job I had planned for Easter.No call from Wickes to explain why just a no show.They finally called me the following afternoon to tell me my order wasn’t being delivered ( think I’d already worked that out).

We have worked with Albin in the Rayleigh, Essex branch. He has been so helpful the whole process and we couldn’t recommend him enough. He has been very patient throughout.