Wickes - Staines Opiniones 

95
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TrustScore: 4.5 sobre 5

4,5

Hawthorn Trade Park, Hawthorn Road, Unit 2, Staines Middlesex, TW18 3AY, GB

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I love WICKES! Since we started refurbishing our home, I’m there so often I should probably win a Customer of the Month award! It has everything you’d expect from Toolstation or Screwfix, and more—you... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Went into Staines branch, I asked a young man OLLIE if he had a good knowledge of stock he said yes, I asked for a leg to go under the end of a worktop, straight away he pointed to the bottom of is... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Shockingly inadequate service from Wickes when asked to order extra shower panels (that they mis-measured!), no one answers phone calls or emails. No one seems to know what’s happening and our bathro... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Feedback on Service received from Lauren : I am doing a major house renovation in Chertsey KT169DL which has led to many visits to Wickes store in Staines since May 2026 . I would like to highl... Ver más

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Información sobre la empresa

  1. Ferretería
  2. también en la categoría
  3. Empresa de energía solar
  4. Proveedor para baños
  5. Tienda de suministros de cocina

Sobre Wickes - Staines

Escrito por la empresa

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Información de contacto

  • Hawthorn Trade Park, Hawthorn Road, Unit 2, Staines, Middlesex, TW18 3AY, Reino Unido

  • +441784843111

4,5

Excelente

TrustScore: 4.5 sobre 5

95 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(95)

14.688 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Extremely thorough patient friendly…

Extremely thorough patient friendly Assistance from Nathan 👌🏼👍🏼@ Staines Branch. Waiting excitedly for our Kitchen now 😊

17 de enero de 2026
Opinión espontánea
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Respuesta de Wickes - Staines

Hi, Andrew. Thank you for taking the time to share your review with us. We are really pleased to see that Nathan provided great customer service during your visit. Thank you again for your valuable feedback. - Scott H

Valorada con 5 estrellas sobre 5

Lisl was absolutely brilliant

Lisl was absolutely brilliant. So professional with lots of helpful ideas and tips. I cannot wait to see the design and to take my ideas further with her. Very impressed indeed

17 de febrero de 2026
Opinión espontánea
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Respuesta de Wickes - Staines

Hi Michelle, so pleased to hear that you are looking forward to having your design put into practice. Thank you for your review that mentions our colleague Lisl. - DG

Valorada con 5 estrellas sobre 5

Great experience from start to finish

Great experience from planning my new bathroom to the ordering of all the furniture ready my own fitter to install.
Charlie was super helpful throughout the process. Big thanks to her and also a thanks to Lisa who also sorted some stuff out too. Recommended.

6 de febrero de 2026
Opinión espontánea
Logotipo de Wickes - Staines

Respuesta de Wickes - Staines

Hi Alex, Thank you for taking the time to share your feedback with us. It is wonderful to hear that Charlie was able to support you throughout the process and that Lisa was able to resolve issues for you. -SM

Valorada con 5 estrellas sobre 5

I just wanted to say a big thank you to Charlie Taylor


I just wanted to say a big thank you to Charlie Taylor for the design concept she put together for us. We’re really impressed with her ideas and the way she brought everything together.
We also really appreciated how open, friendly, and easy she was to talk to throughout the process—it made the whole experience so much more enjoyable. And thank her as well for working with us to meet our price point; it means a lot.
Looking forward to the next steps!

30 de enero de 2026
Opinión espontánea
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Respuesta de Wickes - Staines

We appreciate you taking the time to share your feedback. We're happy to hear that you were impressed with the design concept by Charlie Taylor and how everything came together. It's great to know that you found the process enjoyable and that we could meet your needs. -AK

Valorada con 5 estrellas sobre 5

Great service

The team at Wickes (Charlie in particular!) made the process of designing our bathroom so simple and easy! A great knowledge of products, suggestions and guidance, I’d highly recommend and would definitely use again!

13 de enero de 2026
Opinión espontánea
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Respuesta de Wickes - Staines

Hi Clare. It is wonderful to hear that Charlie was able to help you design your new bathroom ensuing the process was simple and easy! -SM

Valorada con 5 estrellas sobre 5

Dulux tester pots

We went into Wickes Staines this evening to have Dulux tester pots mixed and nothing was too much trouble for Kyro, the sales assistant. He was polite, and did his very best to accomodate us. Many thanks Kyro - we will very back once we have decided on our paint.

22 de enero de 2026
Opinión espontánea
Logotipo de Wickes - Staines

Respuesta de Wickes - Staines

Hi, Thank you for taking the time to share your review with us. We are really pleased to see that Kyro was helpful during your visit to our Wickes store in Staines. Thank you again for your valuable feedback. - Scott H

Valorada con 5 estrellas sobre 5

Kitchen Purchase

I have just purchased my third Wickes kitchen, this time from the Staines branch. The kitchens are always high quality and, as we fit them ourselves, straightforward to install. Design Consultant, Charlie Taylor was great, professional, knowledgeable and very patient with all my changes!
Highly recommend.

6 de enero de 2026
Opinión espontánea
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Respuesta de Wickes - Staines

Hi Barbara,

We appreciate you sharing your feedback. We're happy to hear that you find the kitchens high quality and straightforward to install. It's great to know that Charlie was professional, knowledgeable, and patient. Thank you for your recommendation. -Ellysse

Valorada con 5 estrellas sobre 5

Charlie at Wickes Kitchen design…

Charlie at Wickes Kitchen design department is fantastic. She made what could have been a stressful process...fun, informative and she is a great graphic designer. She listened, measured up and came up with some terrific ideas for what is quite a big project and has taken around 15 years to materialize! I have just placed the order today and now can't wait for the kitchen to be delivered and my guys to install! Most of all she took time, made appointments for me to pop in to chat things through, seamlessly made changes and adapted things so that we got the perfect design! Use Charlie!!!

12 de enero de 2026
Opinión espontánea
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Respuesta de Wickes - Staines

Hi Emma Field, We appreciate you sharing your experience. We're happy to hear that Charlie made the kitchen design process fun and informative for you. We are glad they listened to your needs and provided terrific ideas. We hope you enjoy your new kitchen! -LC

Valorada con 5 estrellas sobre 5

We have just been through the design…

We have just been through the design and purchase stage with Wickes. So far it's been great. Charlie in the Staines store has been very helpful, honest, transparent and efficient. She is really reassuring and has done a great job. We were impressed with the speed of the services and looking forward to the next steps meeting the installer.

8 de diciembre de 2025
Opinión espontánea
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Respuesta de Wickes - Staines

Hi Christopher.

We appreciate you sharing your feedback. We're happy to hear that you received great service during your design and purchase stage. It's wonderful that Charlie was helpful, honest, and efficient. We wish you all the best with the next steps!- PP

Valorada con 5 estrellas sobre 5

Brandon from Staines Branch very…

Brandon from Staines Branch very helpful when asking about paint, nothing was to much trouble when looking for what I needed. Very Polite. Kim

29 de noviembre de 2025
Opinión espontánea
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Respuesta de Wickes - Staines

Hi, Jimmy. Thank you for taking the time to share your review with us. We are really pleased to see that, Brandon, at our Wickes store in Staines was really helpful when going to purchase your paint. Thank you again for your kind feedback. - Scott H

Valorada con 5 estrellas sobre 5

Great staff

I’ve been using Wickes for many years but recently had a big contract and all the staff at your store. I’ve been absolutely brilliant with me. So when ROUBA asked me to do a review it was a no brainier 5 stars all the way
BURTIE.

21 de noviembre de 2025
Opinión espontánea
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Respuesta de Wickes - Staines

Hi, Anyamanee. Thank you for taking the time to share your review with us. We're really pleased to see that the staff in your local store have been brilliant, providing excellent customer service during your visits. Thank you again for your valuable feedback. - Scott H

Valorada con 5 estrellas sobre 5

Vasuki at the Staines Branch

Vasuki at the Staines Branch was so helpful today. I purchased two water butts which she went with a trolley to get them for me. She also wheeled them to my car and loaded them for me.
What a lovely lady.

21 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Staines

Respuesta de Wickes - Staines

We're happy to hear that you had such a positive experience. It's great to know that Vasuki was so helpful with your purchase and loading the water butts into your car. -AK

Valorada con 5 estrellas sobre 5

Great experience

Charlie at the Staines branch has been great. She was very patient and offered suggestions when we needed help. A home visit from Charlie confirmed our measurements were correct so we could be assured all was okay.

10 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Staines

Respuesta de Wickes - Staines

We appreciate you sharing your positive experience with Charlie. We're happy to hear that you received patient and helpful assistance and a home visit to confirm your measurements. -AK

Valorada con 5 estrellas sobre 5

I recently had a new kitchen installed…

I recently had a new kitchen installed by Wickes and I'm very pleased with it. I was impressed with the service I received from beginning to end. Lisl, the design consultant, at the Staines branch, was excellent. I had a budget and Lisl managed to design me a kitchen that met my wants, needs and was within budget. Aside from being fantastic at her job, Lisl was very helpful, patient and not pushy. I was nervous about finding reliable and hardworking installers to do the work, but Lisl arranged for someone she knew and was good at his job to install my kitchen. Igor, the installer, did a great job. Igor was polite, tidy and his work was of a very high standard. I wouldn't hesitate to recommend Wickes.

16 de septiembre de 2025
Opinión espontánea
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Respuesta de Wickes - Staines

Hi, Charlotte. Thank you for taking the time to share your review with us. We are delighted to see that your design consultant, Lisl, at our Wickes store in Staines was friendly, professional and patient throughout. We are also happy to see that your installers did a great job. Thank you again for your kind feedback. - Scott H

Valorada con 5 estrellas sobre 5

Bathroom design

Had a home meeting regarding bathroom design. Nathan who came was extremely helpful and now I am waiting for suggestions. It was a very pleasant experience would highly recommend

27 de octubre de 2025
Opinión espontánea
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Respuesta de Wickes - Staines

Hello Wendy, thanks for your five-star review and I'm glad you enjoyed the service from Nathan in our Staines store, it makes us proud you're happy with your new Wickes bathroom. Enjoy your new space! - Dylan

Valorada con 5 estrellas sobre 5

Charlie Taylor Wicks Design Consultant…

Charlie Taylor Wicks Design Consultant was very professional and friendly and most helpful in the design of my kitchen.

2 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Staines

Respuesta de Wickes - Staines

We appreciate you sharing your positive experience. We're happy to hear that Charlie Taylor was helpful, professional, and friendly during your kitchen design. -AK

Valorada con 5 estrellas sobre 5

Great experience at Wickes kitchen purchase

I'm very happy with my experience of purchasing new kitchen from Wickes.
From the onset of designer's visit to my home, to follow up meetings at Wickes Staines store, everything went smoothly.
Full credit goes to Charlie Taylor (Design Consultant) for her professional and calm interaction and her knowledge of the products is excellent. Charlie was always able to offer various solutions for our needs. We made a number of changes during the 2-3 months of consultation and Charlie was always more than happy to accommodate us.

26 de septiembre de 2025
Opinión espontánea
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Respuesta de Wickes - Staines

Hi Kash, we're very happy to hear that you had a positive experience purchasing your new kitchen. It's great to know that the design consultant's visit and follow-up meetings went smoothly. We appreciate your recognition of their professional interaction and product knowledge. Thank you for sharing. -LG

Valorada con 5 estrellas sobre 5

Superb service

Charlie was great. She was professional, friendly, knowledgeable and not pushy which I really appreciate.

26 de septiembre de 2025
Opinión espontánea
Logotipo de Wickes - Staines

Respuesta de Wickes - Staines

Hi, Bonnie. Thank you for taking the time to share your review with us. We are happy to see that Charlie was professional, friendly, knowledgeable during your visit. Thank you again for your kind feedback. - Scott H

Valorada con 5 estrellas sobre 5

Great experience

The whole process from start to finish was smooth and of high quality. All staff we worked with including our installer, designer and the customer service centre were helpful.

1 de agosto de 2025
Opinión espontánea
Logotipo de Wickes - Staines

Respuesta de Wickes - Staines

Hi, Rebecca. Thanks for taking the time to share your review with us. We're really pleased to see that the whole process from start to finish went smoothly. Thank you again for your kind feedback. - Scott H

Valorada con 1 estrellas sobre 5

Absolutely disgusted

Absolutely disgusted. We decided to get our new kitchen through wicks Staines .The kitchen was fitted and the worktops were measured by someone wicks got in. When it was time for the worktops were ready to be fitted it turned out they didn’t fit and were not measured properly. Now between wicks kitchen fitters and the person who measured the worktops blaming each other we are still without our unit. Wicks has not been in touch with us as to what is going on and we have had to chase them constantly. If this problem is not resolved I will be taking legal action against wicks. Think twice before getting a kitchen from wicks

4 de agosto de 2025
Opinión espontánea
Logotipo de Wickes - Staines

Respuesta de Wickes - Staines

Hi Fisher, thank you for taking the time to leave a review. We are sorry to hear that you have had issues with your kitchen worktops. I've sent you a request to get more information from you. -LG

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