Wickes - Swansea Opiniones 

190
TrustScore: 4.5 sobre 5

4,5

Heol Y Gors, Cwmdu Industrial Estate, Cwmbwria West Glamorgan, SA5 8LD, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Popped in early to buy kitchen units. Katie stopped to help us as she arrived in the store even before her start time for work which was amazing. She was very knowledgable, helpful and explained clear... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We are at the start of our bathroom journey with Wickes but so far Katie, has been fantastic. From the moment Katie came to complete a house visit, to the numerous shop visits we did, she has been ext... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Poor customer service here spent almost £500 on tiles to receive damaged tiles upon delivery. Requested a replacement from customer service who sent out the wrong shade number even after me sending th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had a bathroom design appointment with Anna, couldn’t recommend her enough she was so professional and showed us so many design options with loads of samples to make out decisions easier nothing was t... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Ferretería
  2. Proveedor para baños
  3. Tienda de suministros de cocina
  4. Empresa de energía solar

Sobre Wickes - Swansea

Escrito por la empresa

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Información de contacto

  • Heol Y Gors, Cwmdu Industrial Estate, Cwmbwria, West Glamorgan, SA5 8LD, Reino Unido

  • +441792306880

4,5

Excelente

TrustScore: 4.5 sobre 5

190 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(190)

13.581 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great assistance loading goods.

I needed 8 full size plaster boards and Chris Parry, store worker, was a huge help loading my trolley and getting them into my van.

17 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Swansea

Respuesta de Wickes - Swansea

Hi David Davies, We're happy to hear that you had a positive experience. We appreciate you mentioning the assistance you received from Chris Parry, who loaded the plaster boards into your van. Thank you! -LC

Valorada con 5 estrellas sobre 5

Wickes handy to pop into

Always find Wickes handy to pop into, and prices are surprisingly good. Steve at the till is always helpful and always cheerful

20 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Swansea

Respuesta de Wickes - Swansea

We're happy to hear that you find our store convenient and our prices competitive. We appreciate your kind words about Steve; it's great to know he is always helpful! -AK

Valorada con 5 estrellas sobre 5

Very satisfactory design experience. …

Had a meeting with design consultant Mateo yesterday. He was willing to listen to our ideas (unlike some) and was happy to give advice when we were going in the wrong direction. We ended up with a bathroom design which we are very pleased with. All in all a really good experience.

17 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Swansea

Respuesta de Wickes - Swansea

Hi Anthony Williams, We appreciate you sharing your feedback. We're happy to hear that you were pleased with the bathroom design and that Mateo listened to your ideas and offered helpful advice. -LC

Valorada con 5 estrellas sobre 5

Excellent service all round in Swansea…

Excellent service all round in Swansea store today. I approached the checkout with a trolley full of tiles, I was prompted to log on to the app and gain a 10% discount which saved me £70! Thank-you to Ales Ann Sean and Tahmina for the good advice and Sean for helping my husband get the extremely heavy trolley to the car as I’d hurt my back just trying to get them from shelf to trolley. He loaded the van with him aswell. Excellent service. Thank you

16 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Swansea

Respuesta de Wickes - Swansea

Hey Sinead, thank you for your positive feedback, and I'm glad to know that the team in our Swansea store was really helpful throughout your visit! - Dylan

Valorada con 5 estrellas sobre 5

Great service

Great service. Thanks to James who went out of his way to help me search through the items I needed, both outside and inside, then carry it through the store and to the car for me, even in the rain. All without needing to be asked. Thanks

12 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Swansea

Respuesta de Wickes - Swansea

Hey Jayne, thanks for your five-star review and I'm delighted that James was super helpful throughout your visit to our Swansea store! - Dylan

Valorada con 5 estrellas sobre 5

I was assisted today by Keith.

I was assisted today by Keith.
He was particularly helpful! I explained what kind of thing I was looking for and he patiently took me around the store, offering potential solutions.
I am really pleased to say I found the exact fix for my job, thanks to Keith. He had an extensive knowledge of Wickes products, which made the whole experience stress free.
Thank you.

11 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Swansea

Respuesta de Wickes - Swansea

Hi Lorraine, we're happy to hear that you received such helpful assistance during your visit. It's great that our colleague's knowledge made your experience stress-free and successful. Thank you for your positive feedback! -LG

Valorada con 5 estrellas sobre 5

Many thanks to Sean

Many thanks to Sean. Extremely helpful and made sure our vist gave us everything we needed. It's makes a real change to find find some old fashioned customer service. Well done Sean. We will be back.

2 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Swansea

Respuesta de Wickes - Swansea

Hi, Cliff. Thank you for taking the time to share your review with us. We are happy to see that, Sean, was able to help you in store, providing great customer service. Thank you again for your valuable feedback. - Scott H

Valorada con 5 estrellas sobre 5

Anna did our dream kitchen

Anna did our dream kitchen. We are so happy with Anna's work and her ideas. We are looking forward to enjoy our new kitchen, soon.
Thank you very much Anna. As soon as the kitchen is done you are the first person to come for a coffee. 100%.

31 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Swansea

Respuesta de Wickes - Swansea

We appreciate you taking the time to share your feedback. We are so happy to hear that you love the kitchen design and ideas provided by Anna. We are grateful for your amazing feedback! -AK

Valorada con 5 estrellas sobre 5

We had Anna come out and help us design…

We had Anna come out and help us design our dream kitchen, she gave us some fantastic ideas and helped us to see how different arrangements would work best for us. Would highly recommend for anyone looking for a friendly, knowledgeable designer.

11 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Swansea

Respuesta de Wickes - Swansea

Hey Katie, thank you for your five-star review and I'm glad that Anna was really helpful throughout your kitchen design. It makes us proud that you would recommend us and I'm glad you're happy with the end result, enjoy your new space! - Dylan

Valorada con 5 estrellas sobre 5

Excellent service. Click and Collect.

Excellent click and collect service. Alex St-P, I hope I got that correct. Quickly picked and the counter staff are very helpful and professional. Wouldn't hesitate to use again. 10 out of 10. Thank you.

8 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Swansea

Respuesta de Wickes - Swansea

Hey Keith, thanks for your amazing review, and I'm glad you enjoyed the click and collect service from Alex in our Swansea store! - Dylan

Valorada con 5 estrellas sobre 5

Helpful staff, especially Dan and his colleague in the paint section.

Dan and his colleague who deal with the paint section we're extremely helpful and went above and beyond to try and get me the tins of paint that was needed in a specific colour. I wouldn't hesitate to return.

23 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Swansea

Respuesta de Wickes - Swansea

Hi Nia, We're happy to hear that Dan was so helpful in getting the specific paint you needed. We appreciate your kind words and are glad you enjoyed your experience. Thanks for the positive feedback; we value it greatly! -LC

Valorada con 5 estrellas sobre 5

Excellent support from Matt who helped…

Excellent support from Matt who helped me get heavy pots of paint into my car :) friendly and considerate service.

27 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Swansea

Respuesta de Wickes - Swansea

Hi Hattie, We're happy to hear that you received friendly and considerate service. It's great to know that our team provided excellent support and assistance! -LG

Valorada con 5 estrellas sobre 5

Excellent service from both shop floor…

Excellent service from both shop floor staff and especially from Tahminu on the till who went above and beyond to ensure our deliveries worked for us

27 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Swansea

Respuesta de Wickes - Swansea

Hi Lynda, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Tahminu in our store and that they provided you with useful advice. -AH

Valorada con 5 estrellas sobre 5

5* Store

Have used the store for a few years now, and although I could get some bits closer to home, I find it worth the extra few miles to get everything I need in one place. The car park is huge so never had a problem parking although can't always find the appropriate trolley for my needs. Must mention one particular member of staff, Alex W who has always gone above and beyond when I've needed advice on product info. I now actively seek her out if I need help or advice, she is a real credit to the Store & Company

22 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Swansea

Respuesta de Wickes - Swansea

Hey Chell, thanks for your wonderful feedback and I'm glad you enjoyed the service in our Swansea store. It makes us proud to know that Alex was really helpful! - Dylan

Valorada con 5 estrellas sobre 5

I was assisted today by one of your…

I was assisted today by one of your staff (Jamie), who went above and beyond to help me with my enquiry.

21 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Swansea

Respuesta de Wickes - Swansea

Hi Duncan, thank you for taking the time to leave a review. We are happy to hear that Jamie went above and beyond to help you with your enquiry. We appreciate your comments. -LG

Valorada con 5 estrellas sobre 5

Wickes Supporting the Swansea LGBTQ+ community

Thank you James for all your support with our charity. We run a charity that provides free of charge counselling for the LGBTQ+ community in Swansea and when I rang James to ask for free paint for our new counselling rooms as we had bright orange and lime green rooms that wasn't very relaxing for our clients. James rose to the challenge and now our counselling rooms are warm and welcoming. Also Nia was super great at customer services, even helped me out with the paint. A heart felt thanks to you both at Wickes from all the Team here at Progress Cymru Counselling :-) xx

9 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Swansea

Respuesta de Wickes - Swansea

Hi Debbie,

We're so glad we could support your charity and create a welcoming environment for your clients. It's wonderful to hear our team was helpful, Thank you for your kind words.- PP

Valorada con 5 estrellas sobre 5

Bathroom Review

Matteo is a knowledgeable professional salesman. He gave options and really cared about my situation and designed a really practical bathroom for such a small space. Every time I met Matteo we had really good conversations and he is also an excellent life coach

18 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Swansea

Respuesta de Wickes - Swansea

We appreciate you sharing your feedback. We're happy to hear that you found Matteo knowledgeable and that they designed a practical bathroom for you. We're glad you enjoyed your experience. -AK

Valorada con 5 estrellas sobre 5

I couldn’t find the product on the shelves…

I couldn’t find the product on the shelves and asked the store assistant,Chris Parry,were there any in stock.He took the time to find out and took me to another location in store and handed me the item I had been looking for.Really impressed with how well he responded to my request.

16 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Swansea

Respuesta de Wickes - Swansea

Hi Keith,

We're happy to hear that you had a positive experience. We appreciate you taking the time to share your feedback regarding the assistance you received in locating the product you were looking for.- PP

Valorada con 5 estrellas sobre 5

Millie was amazing today

Millie was amazing today, she went over and above to help me select the right product.

13 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Swansea

Respuesta de Wickes - Swansea

Hi Darren,

We're thrilled to hear that Millie went above and beyond to help you. We appreciate your kind words. Thank you for your feedback.

-Ellysse

Valorada con 5 estrellas sobre 5

Helpful employee at Swansea store…

Visited Swansea store last Friday and was greatly helped by Chris Parry who quickly helped me find what I needed, then accompanied me through the checkout and carried my (heavy) purchase to the car. An employee to be proud of. Thank you, Chris.

10 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Swansea

Respuesta de Wickes - Swansea

Hi Roslyn, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Chris in our store and that they provided you with useful advice. -AH

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