Wickes - Truro Opiniones 

This is a review on the showroom staff and our fitter Danny only. This doesn’t include the Customer Experience Center who were by far, the worst experience we have ever had.

We went to our local Wickes in Truro and felt with Leon who was absolutely fantastic. We told him what we wanted, he came round and did a survey and got it spot on.
We had the install done by Danny and we must say, he was by far, the best, tidiest and fantastic installer we have ever had. Nothing was to much trouble and has dealt with everything for us.
Again, this doesn’t include the Customer Experience Center who were worse than useless, totally hopeless and patronising to boot.
If I was Wickes, I’d scrap that part altogether

. absolutely amazing kitchen. Well made and looks great. Daniel Trengove has done a fabulous job,way above our expectations. I would recommend him every time. Very respectful and knowledgeable. The kitchen looks awesome. Thank you Dan

Customer Service? I guy working from home eating crisps and watching telly who then occassionally decides to respond on 'Chat' with inane responses to a failed delivery effectively saying "nothing to do with me guv!" If Wickes could replicate the efficiency with which they take your money with actual delivery of their stocked products we'd all be happier.

Delivery window 11:00-15:00.... currently 18:07 and no tracking or updates. Disrespect and disdain towards customers thats for sure!

I'll add a comparable review for their chosen delivery contractors.... CitySprint, "ever heard of using a phone?" Turned up 18:45!!! Get a better scheduling mechanism in place that gives the drivers half a chance of making the time.

We would like to pay particular thanks to Jason Blyth who proved invaluable to the building of our new kitchen. Jason was at all times understanding and accommodating to our changes prior to the installation date. Our thanks to him and his colleagues at the Truro branch of Wickes.

When we called at the store we were met by a very polite lady who when we explained what we wanted introduced us to Danny Rowe who went through our options and arranged a visit to survey and measure our bathroom and a subsequent visit to store to see his design. He was very helpful with a couple of changes we requested, booking the installation date and booking our installer.
The bathroom was delivered on the day specified and in full a couple of days before installation.
Our installer Wayne Hawken and his son did the whole job plus a couple of extras we requested in 4 days flat, they left the bathroom tidy every evening and talked us through the job each day. All the old bathroom and waste was collected in the hippo bag a couple of days later.
During installation the installation team from Wickes were in regular contact making sure we were happy with it all.
A great experience from start to finish.

Last year we had a new kitchen from you and were guided seamlessly through the process by Heather Rogers.
Heather came to the house, talked through various design possibilities, offered superb expert advice and enabled us to consider many aspects we hadn’t previously thought about.

Heather then produced brilliant plans for us to look at.
After another visit to the store where Heather advised us with expert knowledge and a wonderfully friendly manner we chose and bought our kitchen.
Nothing was too much trouble.
Heathers customer service as well as her knowledge of products were five star!

We’ve requested Heather personally to help and advise us this year as we consider replacing our bathroom.
Thank you Heather.

I had the pleasure of working with Leon on my kitchen redesign, and I couldn't be happier with the results. From the very beginning, Leon took the time to understand my needs, preferences, and budget, ensuring that every detail was tailored to my vision.

His creativity and expertise were evident in the thoughtful layout and stunning design he put together. He maximized the space beautifully, balancing functionality with aesthetics. Throughout the process, he was professional, patient, and always willing to make adjustments to ensure I was completely satisfied.

The end result exceeded my expectations – a stylish, well-organized, and highly functional kitchen that I absolutely love. If you're looking for a skilled and reliable kitchen designer, I highly recommend Leon. His passion for design and attention to detail truly set him apart!

Thank you to Andy at the Truro store for totally redesigning our kitchen to maximise storage and provide all integrated appliances for a sleek finish. It looks amazing.

Leon Keung came and measured our kitchen. The following week we went to see him at Wicks. We are doubling the size of our kitchen units and couldn't get exact same colour. With Leon's advice we found the same style just a different colour which is a style now. They had examples in the show room. Leon made the process extremely straight forward due to his knowledge and good nature. He also designed a bathroom for us a few years ago. No doubt we'll be back to see him in the future for another project.

Leon came out to help design my kitchen last week and today I chose my kitchen in store, Leon was so helpful throughout, answering any questions i had.
This is the second kitchen I have purchased from wickes, both times I've received great service & great deals

Heather Roger’s from the Truro Store helped us design and plan our new kitchen. We are very pleased with the kitchen and the way Heather helped us through a few problems with the delivery and layout

Worked with Heather Rodgers from the design team. Very cheerful and helpful lady who waited patiently for us to get the project going to a health issue delay. We had a complete kitchen overhaul which started with Heather visiting and doing all the relevant measurements and suggesting various options and gently steering away from any impractical ideas that we had. She has stayed in contact throughout the project and also with the fitter. A couple of minor issues after installation were dealt with quickly by Heather.
Overall the installation of the kitchen went smoothly and the fitter selected by Wickes, Mike Richards, was efficient and hardworking

When I was looking for a new kitchen, I really wasn't sure what I wanted except that I didn't want or need loads of ultra modern gadgets. Heather Rodgers was the lady I approached and she arranged to come to my property to survey and take measurements. I went back the following weekend and Heather had planned a perfect kitchen to suit my needs. I'd already picked the units I loved and she put them all into the most attractive and practical positions to make the most of my relatively modest sized room. She spent as much time as I needed and ensured I was 100% happy, with no pressure for me to move on at all and I even got a cup of tea! A kitchen installer, who did a site survey, then arranged the dates for fitting and the delivery date was set for 1st of October. The units all arrived a few days before and were carefully placed, checked and ticked off by the guys who delivered them. The whole experience from start to finish was smooth, with no hiccups whatsoever. If I'd have had to arrange everything myself I don't think I would have ended up bothering, but Heather took all of the stressful bits and sorted the lot, leaving me to just sit back, watch the progress and beam at the finished result. Oh and a shout out for Tony Carlton, the lovely carpenter who fitted it all and tiled my floor and arranged by Heather. Super- reliable, quiet, very tidy, trustworthy and just a lovely person to have around.
If I was looking for another kitchen or a bathroom, Heather at Wickes, Truro, would be my first choice to plan and arrange everything for me.

We went into Wickes today hoping to find a new kitchen, from the minute I walked through the door I knew this was where I wanted to spend my money. A beautiful range of kitchens on display and I was greeted by a lovely gentleman called Jason. Jason definitely knew what he was talking about when it comes to what people want in a kitchen. I was also lucky enough to meet the manager Lee, who made us feel very welcome.
A well presented store with great customer service, well done Wickes Truro you can have my money.

We went to design a kitchen for a refurbishment project we are currently going through. Leon was incredibly helpful and had great suggestions, he was also really patient with us looking at different options. We would highly recommend for anyone looking at a kitchen project.

Due to the exceptional service I received, I felt compelled to write this review. As a self-confessed control freak, letting someone else help plan something as significant as a kitchen was a real challenge for me. However, attempting it on my own wasn’t the best idea—enter Leon Keung.

Leon is one of the most professional, calm, and considerate individuals I’ve had the pleasure of doing business with. From start to finish, he was absolutely brilliant. During the home visit, he meticulously measured the kitchen (thankfully double-checking my own efforts!), and during the store visits, he was incredibly patient as we explored every detail to get a clear sense of what we wanted.

We handed him a Pinterest image of our dream kitchen, and Leon delivered a design that was spot on. Every inch of the kitchen reflected exactly what we envisioned. He not only listened intuitively but also suggested additions we hadn’t considered—each one an improvement that enhanced the final design.

Admittedly, letting someone else take the reins to help create our dream kitchen was the best decision I could have made. For context, I had previously dealt with Magnet, which was a waste of time due to their ludicrous prices, poor customer service, and subpar quality. I also considered IKEA, which is great for some things, but their design limitations—such as white drawers in an all-dark kitchen—didn’t suit our needs.

Thanks to the January sale, this kitchen ended up being cheaper than IKEA while offering far better quality than Magnet. What more could you ask for?

Coming back to Leon and his incredible service—nothing was ever too much trouble. He always made time to address my questions and concerns, ensuring I felt confident every step of the way.

I honestly couldn’t recommend Leon highly enough. If you’re looking for someone to help you design your dream kitchen, he’s your guy!

Andy Motteram.
Great knowledge. Helpful, patient, and very friendly. Great customer care. Amazing, knowledge about products and listened to our needs whilst designing the layout.
We are very pleased with the service we received from, Andy.
Waiting to see the end product.

Danny, the designer, visited our home to discuss the new kitchen we envisioned. He truly helped us visualise what our dream kitchen could look like, and after designing it, he turned that vision into a reality.… absolutely amazing thank you Danny

Pleasant and efficient to deal with. The design consultant was helpful and did not pressurise us into making our own decision. Would highly recommend to anyone else. We feel we have got great deal for the items we purchased

The thought of having to replace my old, tired kitchen, filled me with dread! Then I was introduced to Leon who immediately put me at ease. He arranged a visit to my home on the Tuesday and by the Thursday he had a 3D design ready for my approval. He was patient with me when I could not decide on the colour, he showed me accessories on the shop floor that he had included in the 3D plan, nothing was too much trouble.
Thank you Leon for all your help and for taking the stress out of a process I had been dreading.