Wickes - Waltham Cross Opiniones 

95
TrustScore: 4.5 sobre 5

4,6

Sturlas Way, Waltham Cross Middlesex, EN8 7BF, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I had assistance from Ania, she was professional and helpful and helped me sort my problem straight away. Thanks again Ania

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We were very happy with a service received from Tom B from Wickes Waltham Cross. Out of all other kitchen suppliers we dealt with during the project, he was by far the most helpful and knowledgeable... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

All credit goes to Dean who only joined two days ago and still learning the products. He took me to an experienced member of staff (female Eastern European) who said she could not understand what I wa... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Over bought paint, as you do just incase. Ended up being ill so diy project took a little longer then anticipated. Went to return so pain unused and was refused a refund as was over 30 days (36 day... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Ferretería
  2. Proveedor para baños
  3. Tienda de suministros de cocina
  4. Empresa de energía solar

Sobre Wickes - Waltham Cross

Escrito por la empresa

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Información de contacto

  • Sturlas Way, Waltham Cross, Middlesex, EN8 7BF, Reino Unido

  • +441992622223

4,6

Excelente

TrustScore: 4.5 sobre 5

95 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(95)

13.341 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Wickes Bathroom Installation

Wickes Bathroom Installation. I had been looking around for months, getting multiple quotes for a complete bathroom refurbishment. I wish I had gone to Wickes sooner. From the start to finish the process was easy and stress free. The finished bathroom looks amazing. The look and quality of the bathroom items are top notch and reasonably priced. The tiling and painting by the installing team supplied through Wickes was very professional. Thank you to all those involved Vanesa, Freya and the installation team I.J. Installation&refurbishment Ltd. Ilya and his team were polite, professional and cleaned up really well after each day. I highly recommend going through Wickes for your bathroom refurb.

20 de diciembre de 2024
Opinión espontánea
Logotipo de Wickes - Waltham Cross

Respuesta de Wickes - Waltham Cross

Hi Kathryn, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Vanesa and Frey in our store and that they provided you with useful advice. -AH

Valorada con 5 estrellas sobre 5

Kitchen Design

I went to Wickes, Waltham Cross to order a kitchen. My Design Consultant was Vanesa Cuesta Bailez. I must say her expertise was a great help in the design she offered great advice to me and we worked well together to get the kitchen I wanted. She allowed me time for my final decision and made sure that Iwas made aware of my preferences.

30 de diciembre de 2024
Opinión espontánea
Logotipo de Wickes - Waltham Cross

Respuesta de Wickes - Waltham Cross

Hi Elaine, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Vanesa and how pleased you are with the services they provided. We do greatly appreciate this feedback and hope that you enjoy your new space. - FB

Valorada con 5 estrellas sobre 5

excellent new staff

I’ve been frequenting this store for many years. On my most recent visit I needed help with some materials and met a new staff member Tony, he was super knowledgeable and friendly and helped me get sorted out quickly.
It was a breath of fresh air to meet someone enjoying their job.

19 de diciembre de 2024
Opinión espontánea
Logotipo de Wickes - Waltham Cross

Respuesta de Wickes - Waltham Cross

Hi Dan, Thank you so much for the lovely review, It's great to hear that you had a lovely experience in our store with Tony! - SW

Valorada con 5 estrellas sobre 5

Amazing customer service

The staff at Waltham Cross are amazing always polite. Especially Tony who is a new recruit is extremely helpful and polite, knowledgeable and friendly went out of his way to find some items with some good advice for me. Would definitely visit wicks again.

7 de diciembre de 2024
Opinión espontánea
Logotipo de Wickes - Waltham Cross

Respuesta de Wickes - Waltham Cross

Hi KSO, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Valorada con 5 estrellas sobre 5

Tony at Waltham Cross

Thank you to Tony for being so cheerful, kind and helpful around the store. He carried all the heavy load for us and placed it in our car. It was an excellent customer service all round! See you next time!

30 de noviembre de 2024
Opinión espontánea
Logotipo de Wickes - Waltham Cross

Respuesta de Wickes - Waltham Cross

Hi, Shahanaz. Thank you for taking the time to share your review with us. I'm really pleased to see that, Tony, was cheerful and helpful in store during your visit, providing excellent customer service. Thank you again for your kind feedback. - Scott H

Valorada con 5 estrellas sobre 5

Very helpful staff member

one of the staff Tony at waltham cross Hertfordshire wicks was very helpful & carried my very heavy purchase to my car
thanks Paul

12 de noviembre de 2024
Opinión espontánea
Logotipo de Wickes - Waltham Cross

Respuesta de Wickes - Waltham Cross

Hi There, thanks for taking the time to share this feedback, we are pleased to hear that Tony was on hand to help load your car, we appreciate you taking the time to let us know. RD

Valorada con 1 estrellas sobre 5

Incompetent shop staff and delivery service.

I placed an order with Wickes for wood panels, which were scheduled to be delivered on Tuesday, September 24th. Despite multiple attempts to resolve the issue, I never received the correct panels. Frustrated with the lack of service, canceled my Wickes order and purchased the panels from a local, independent business. The local business provided a superior product at a lower price and offered exceptional customer service. would encourage others to consider supporting local businesses rather than large corporations that prioritize profit over customer satisfaction."

24 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Waltham Cross

Respuesta de Wickes - Waltham Cross

Hi Andrew, We are deeply sorry to hear of the issues you've faced with your order of wood panels, we have sent a direct message through Trust Pilot to see if we can do anything else to help you - Sean

Valorada con 5 estrellas sobre 5

Great Store with an excellent Cashier Marie..a gem of an employee!

I am a member of the new Trade Pro Scheme, which gives a 10% discount; excellent idea.
The store I use is the Waltham Cross Hertfordshire Unit..staff always polite and helpful and Store well stocked..or they will order and get it for you promptly..prices are also very keen..a good store experience!
I'm not related, or know the cashier personally and I wanted in these sometimes curt and rude times, to acknowledge Marie..hope.. I've spelt her name correctly. She is the petite Black Lady on the till and she goes far in excess of a 'normal' service ethic..always efficient and smiling..How she does it, I'll never know, but always an uplift to the day, when she serves you with a smile!
I record this as a retired individual, now undertaking part time voluntary maintenance work, formerly employed for nearly 40 years in the Corporate Banking Sector.
I was responsible for Business and Regional Offices, comprising a staff role of up to 400, with Admin support of course; also closing over 70 Lending Centres for RBS.
Given that experience, I know an excellent member of staff when I see one! Worth a good rise that lady / promotion? Many Thanks.

24 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Waltham Cross

Respuesta de Wickes - Waltham Cross

Hi, Richard. Thank you for taking the time to share your review with us. I'm really pleased to see that the staff at our Wickes store in Waltham Cross are always helpful and polite. I'm also happy to see that, Marie, is always efficient and goes above and beyond to provide excellent customer service. Thank you again for your valuable feedback. - Scott H

Valorada con 5 estrellas sobre 5

Amazing new Shower Room

This is the second time I’ve used Wickes for a home project, this time it was a new shower room. The in store advisor Tom was knowledgeable and helpful, we agreed the budget and design. The installation went smoothly I was told what to expect and the customer centre checked in at regular intervals to ensure I was happy. I will certainly use Wickes again if needed.

6 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Waltham Cross

Respuesta de Wickes - Waltham Cross

Hey B McMurray, thanks for your five-star review, and I'm delighted that Tom was so helpful throughout your shower room design and installation, enjoy your new space! - Dylan

Valorada con 5 estrellas sobre 5

excellent service from waltam cross…

excellent service from Wickes waltam cross delivery services

kept imformed also the driver was very helpfull and put my order behined my side gate

18 de septiembre de 2024
Opinión espontánea
Logotipo de Wickes - Waltham Cross

Respuesta de Wickes - Waltham Cross

Hi There, thanks for taking the time to share this feedback, we are pleased to hear that you were kept informed about your delivery, we appreciate you taking the time to let us know. RD

Valorada con 5 estrellas sobre 5

Such a helpful considerate friendly…

Such a helpful considerate friendly sales person victrita in Waltham cross branch .Designed our kitchen and gave us plenty of options was so genuinely happy that we’re were happy and stress free ! Thank you so much .

3 de agosto de 2024
Opinión espontánea
Logotipo de Wickes - Waltham Cross

Respuesta de Wickes - Waltham Cross

Hi Kelly, thanks for taking the time to share this feedback, we are pleased to hear that Victoria provided you with a great service during the design stage of your new Kitchen, we appreciate you taking the time to let us know. RD

Valorada con 5 estrellas sobre 5

Great service

Great service! Vanesa, my design consultant put in a lot of effort to make sure I got a beautiful new kitchen and bathroom. I highly recommend Wickes for all your home service needs.

1 de febrero de 2024
Opinión espontánea
Logotipo de Wickes - Waltham Cross

Respuesta de Wickes - Waltham Cross

Hi, Ronke. Thank you for taking the time to share your review. I'm really pleased to learn that your design consultant, Vanesa, provided great customer service and made sure you got the beautiful kitchen and bathroom you were looking for. Thank you again for your kind feedback. - Scott H

Valorada con 1 estrellas sobre 5

Wickes Waltham Cross- Poor Service

Wickes Waltham Cross- Poor Service
Recently ordered some exterior wood paint in white. Took it home, opened it and it was black, even though clearly marked as white on the tin.
I let that go, even though the staff member in store was unhelpful and unapologetic when I returned it. More recent experience was worse, hence my review.
Ordered click and collect Ronseal fence paint. Website showed they were in stock and payment was taken. The following day, no confirmation text or email so called them. They said they didn't have any in stock, but not to worry as the payment wouldn't have been taken from my account yet, but of course it has. I doubt I'd have been contacted promptly to inform they were out of stock. Awaiting my refund which I expect I'll have to chase up.
Inconvenienced on more than one occassion now. I wouldn't order anything online from this store again.

2 de julio de 2024
Opinión espontánea
Logotipo de Wickes - Waltham Cross

Respuesta de Wickes - Waltham Cross

Hi, John. Thank you for taking the time to share your review. I'm really sorry to learn of your experience in store when returning your incorrect item. I'm also sorry to see that your click and collect order was out of stock. I have sent you a request for more information, so I can look into this further for you. Thank you again for your valuable feedback. - Scott H

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