Waiting for reply on my beautiful Brooklyn mirror I have had delivered.. Unboxed it really beautiful but when I turned landing light on tonight o noticed that the one corner as slight fault and a r... Ver más
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Consulta las opiniones de los clientes
I am delighted with my new Bowness Arch mirror! I’d been on a quest for sometime to find an understated and elegant mirror based on the classic Victorian Overmantle design and this certainly ticks... Ver más
La empresa ha respondido
The customer service team were welcoming, supportive and respectful. My order was put on hold to suit my delivery date availability. The goods delivered were well packaged and my property was resp... Ver más
La empresa ha respondido
The mirror is beautiful it was on a pre order which was out back … worth the wait .. Communication wasn’t great more updates would have been appreciated .. Won’t stop me buying again
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- también en la categoría
- Cristalería
- Tienda de decoración e interiorismo
- Tienda de espejos
Escrito por la empresa
Precision & Elegance, since 2010. Premium statement mirrors, occasional furniture & accessories.
Información de contacto
William Wood, Unit 2 Wellington Close, Parkgate Industrial Estate, WA16 8XL, Knutsford, Reino Unido
- hello@williamwoodmirrors.co.uk
- www.williamwoodmirrors.co.uk
4,7
Excelente
12 mil opiniones
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Great experience!
31 de julio de 2026
Respuesta de William Wood
Hello Kanwal,
Thank you for feedback. We hope to see you again in the future.
Best Wishes,
Claire
Love the style
Love the mirror, it fits our room perfectly. There is glue on the frame from the glass which is annoying but overall happy with it
28 de julio de 2026
Respuesta de William Wood
Hello Megan,
Thank you for taking the time to give your feedback. It's lovely to know that you are happy with your mirror and that it fits your room perfectly.
We hope to see you again.
Best Wishes,
Claire
Excellent products and service
Excellent products and even better customer service delivery was practically a personal service very impressed would definitely shop there again.
31 de julio de 2026
Respuesta de William Wood
Hello Sally,
Thank you for your lovely words. It is so nice of you to take the time to let us know that you have had a lovely experience with William Wood.
It is good to know that our customer services team were able to help you. We always aim to provide clear communication and a reliable service from start to finish, so your kind feedback truly means a lot to us.
We look forward to welcoming you back again in the future.
Best Wishes,
Claire
Disappointing experience despite a beautiful product
Unfortunately, my experience with William Wood was rather disappointing. After spending a considerable amount of money on my mirror, I was left waiting for months for my order to arrive. Given the length of the wait, I had hoped that the product would at least arrive in perfect condition.
Sadly, when it finally arrived, the wooden frame had noticeable marks and scratches, which was incredibly disappointing after such a long wait.
I contacted William Wood regarding the issue, and they offered to either replace the mirror, provide a full refund, or offer a £30 partial refund. I chose not to return the mirror because I simply cannot afford to take time away from work to wait for a collection, and, given my experience with the original delivery, I did not feel particularly confident relying on the collection process either.
The £30 partial refund felt, quite frankly, very weak and rather insulting considering the amount I had spent, the length of time I had waited, and the condition in which the mirror arrived. In the end, I accepted it simply because I wanted the whole situation to be over.
Overall, after spending a significant amount of money and waiting months for my order, the experience was a total let-down. Personally, I would not use the company again.
That said, I do want to be fair and acknowledge that this may not be everyone’s experience. In fact, both of my sisters had previously purchased mirrors from William Wood, and theirs were absolutely perfect. So perhaps I was simply unlucky, but unfortunately, based on my own experience, I would think twice before ordering from them again.
29 de julio de 2026
Respuesta de William Wood
Hello,
Thank you for taking the time to share your experience. I’m very sorry to hear about the disappointment you’ve had with your order.
Receiving your order with marks and scratches was clearly not the experience we want any of our customers to have.
I’m sorry that the £30 partial refund offered did not seem sufficient from your side. While our team did offer the options of a replacement or full refund, I completely understand from your review why arranging a collection wasn’t practical for you and why, after the delays you had already experienced, you didn’t want to go through another process.
I do apologise that your experience has left you feeling this way and I would genuinely like the opportunity to improve the outcome for you.
We have attempted to contact you to discuss the matter further, however we have not received a response.
Should you wish to discuss this further, please do not hesitate to contact us as we would be happy to assist.
Kind regards,
Sky
Customer Service Manager
Respuesta de William Wood
Hello Pallavi,
Thank you for your feedback and it is lovely to know that you are happy with our delivery service. .
We hope to see you again in the future.
Best Wishes,
Claire
Helpful
My first delivery arrived smashed, William Wood were very helpful and arranged a replacement for me, unfortunately the bowl did not go with our sideboard and was heavy in weight for me so I have arranged a refund but am still waiting to hear when the driver will be collecting it. I was told it can take up to a week to hear, it will be a week tomorrow.
31 de julio de 2026
Respuesta de William Wood
Hello Debbie,
Thank you for taking the time to provide this feedback.
We are sorry to hear of the damage to your initial bowl. Unfortunately, due to the fragile nature of our items, on very rare occasions damages can occur in the transit process.
However, we are glad to hear that our customer care team were on hand to quickly arrange for a replacement item to be dispatched, and to arrange the return as per your request.
I can see that your order has successfully been collected and your refund processed. Please let us know if there is anything further we can do to help improve your experience with us.
Kind regards,
Katy
Great mirror really pleased and just the right size . Delivery experience really good Sean called to discuss time expected time so that was great personal touch
Great quality mirror so really pleased. Delivery great as Sean called day before to discuss timeslot in more detail
28 de julio de 2026
Respuesta de William Wood
Hello Jane,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you were happy with our delivery service and your new mirror. We will pass on your kind words to Sean.
We hope you do order from us again & look forward to assisting you.
Best Wishes,
Claire
Mirror arrived within a few days of…
Mirror arrived within a few days of ordering , great service and amazing quality!!
28 de julio de 2026
Respuesta de William Wood
Hello Maria,
Thank you for your kind words and for taking the time to provide feedback.
We're so pleased to hear that you were happy with both the quality of your mirror and the prompt delivery you received.
We work hard to provide a good service and we are so happy that you have had a positive experience.
We hope to see you again in the future.
Best Wishes,
Claire
Love the mirror
Love the mirror. Very good communication from placing order to delivery. Impressed.
31 de julio de 2026
Respuesta de William Wood
Hello Vicki,
Thank you so much for your lovely review. We are delighted to hear that you are impressed with your Arden mirror.
Having our own team handle orders & deliveries allows us to keep things running smoothly from start to finish.
We look forward to assisting you again in the future.
Best Wishes,
Claire
Prompt delivery and helpful delivery…
Prompt delivery and helpful delivery man. Good quality product, excellent
30 de julio de 2026
Respuesta de William Wood
Hello,
Thank you for your lovely words. It is nice to know that you are impressed and that you have had a positive experience.
Our delivery drivers work hard to provide a good quality service so Graham will be pleased to hear your nice comments.
We hope to see you again in the future.
Best Wishes,
Claire
Mirror came on time and was lovely
Mirror came on time and was lovely , very pleased
29 de julio de 2026
Respuesta de William Wood
Hello Linda,
Thank you for taking the time to leave a review.
It is nice to hear that you are pleased with our service and that your are happy with your mirror.
We hope to see you again.
Best Wishes,
Claire
Best delivery service and communication…
Best delivery service and communication I've had in a long time.
28 de julio de 2026
Respuesta de William Wood
Hello Jessica,
Thank you so much for the wonderful review. We are thrilled to hear that you found our delivery service and communication helpful throughout.
We hope to welcome you back again in the future.
Best Wishes,
Claire
Outstanding service and stunning mirror
I have been looking at a mirror on William Wood for a while but it was out of my budget. I was delighted to take advantage of the 30% off offer. I have been searching for a mirror that wasn’t just a mirror more of an art statement. The ordering process has been second to none. Delivery by a lovely gentleman one of their own staff. The mirror is simply outstanding! Such a stunning product and quality. Beautifully wrapped. I really cannot recommend enough
10 de agosto de 2026
Opinión espontánea
Respuesta de William Wood
Hello,
Thank you so much for your review.
We are delighted to hear that you were happy with both the delivery service and the quality of your order. It's especially lovely to know that you absolutely love your mirror.
We offer different discounts throughout the year so it's lovely to know that you have benefitted from them.
We look forward to seeing you again in the future.
Best Wishes,
Claire
Great service
Great service, delivered slightly earlier than estimated delivery date - mirror is beautiful.
Would definitely buy from this company again.
16 de julio de 2026
Respuesta de William Wood
Hello Samantha,
Thank you so much for your wonderful review. We are delighted to hear that you had such a positive experience with our company.
It's also wonderful to know that you were able to receive your mirror earlier than expected and that you are happy with it.
It is great to know you would order from us again and we look forward to assisting you again in the future.
Best Wishes,
Claire
Was kept up to date with delivery…
Was kept up to date with delivery details, item packaged well, beautiful mirror
24 de julio de 2026
Respuesta de William Wood
Hello Kay,
Thank you so much for your amazing review and we are delighted to hear that you have had such a positive experience.
It is good to know you are happy with the delivery communication and we work hard to ensure that our products are packaged well. It is nice to hear that your mirror was well protected.
Thank you for choosing William Wood and we hope to see you again soon.
Best Wishes,
Claire
Excellent service and delivery
24 de julio de 2026
Respuesta de William Wood
Hello Sarah,
Thank you so much for your review.
We are delighted to hear that you are happy with both the delivery & service you received.
We hope to see you again in the future.
Best Wishes,
Claire
In Love
Delivery fast and problem free. The mirror is amazing. very happy with everything
21 de julio de 2026
Respuesta de William Wood
Hello Arena,
Thank you for such a glowing review.
We are so pleased you had an amazing experience with us all round and hope to assist you again in the future.
Best Wishes,
Claire
I have not yet received my order
I have not yet received my order. I was told the delivery driver had the wrong address and the wrong telephone number, which I find hard to believe.
23 de julio de 2026
Respuesta de William Wood
Hello,
Thank you for your review, and I'm very sorry to hear about your experience.
I sincerely apologise for the delay and the frustration this has caused. I completely understand your concerns, especially regarding the information you were given about the delivery address and telephone number.
From discussing this matter further with you via email, I can see a redelivery has taken place and you have confirmed you are happy with your order received.
I am pleased to hear this has now been resolved, if you have any further queries please do not hesitate to contact us.
Kind regards,
Sky
Respuesta de William Wood
Hello Deborah,
Thank you for your kind words.
It is always great to know our products are making a positive impression, and we appreciate you taking the time to share your feedback.
We hope to see you again soon.
Best Wishes,
Claire
Easy buying and delivery service
Easy buying and delivery service, exactly as described. Really great company.
1 de agosto de 2026
Opinión espontánea
Respuesta de William Wood
Hello Mel,
Thank you so much for your wonderful review.
We are so glad that you are happy with the ordering and delivery experience. We always aim to provide clear communication and a reliable service from start to finish, so your kind feedback truly means a lot to us.
We look forward to assisting you again in the future.
Best Wishes,
Claire
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