5 star service I was assisted very well from start to finish by Willowbrook, from the speed with which the brochure was dispatched. To the attentiveness of Richard during the demonstration and the... Ver más
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Consulta las opiniones de los clientes
Ian and Jibreel were amazing, they came with humour and professionalism. They overcame the challenges we faced ( ie how to even get the bed upstairs) . They were efficient, tidy and nothing was too m... Ver más
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Both the office staff and the installers were very polite and helpful. The installer Andrew called with time of arrival on the install day,and completed the install to a high standard with his colleag... Ver más
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What Willowbrook wrote on the 2/26 was completely fabrication I did phone several times without service and when I finally got someone to talk to she said that she send an independent expert. Which I... Ver más
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Información sobre la empresa
Escrito por la empresa
At Willowbrook, we are in our 26th year of providing innovative mobility solutions ranging from quality British-made Riser Recliner Chairs, Adjustable Beds and Bath Lifts that really do make a difference to people’s lives. Unlike many other providers, we are proud to be able to handcraft your electric chair or electric bed in our very own UK Factory. We are leaders in our field thanks to extensive investment in the best equipment and materials, our high levels of customer service and quality mobility products. We are here to improve your independence and lifestyle in and out of your home.
Información de contacto
Mercury House, WR9 0QH, Droitwich, Reino Unido
- 0800 854 330
- sales@willowbrook.co.uk
- www.willowbrook.co.uk
4,5
Excelente
3 mil opiniones
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The chairs are excellent
The chairs are excellent. Ian and Andy did a great joib with the delivery and set up. They arrived just before the agreed time, moved out our current furniture and then installed the new chairs. They then went through the oioperations of the chairs and stayed until we were completely happy.
We are very pleased with this order.
4 de septiembre de 2026
Opinión espontánea
Respuesta de Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that you’re so pleased with your new chairs and the service you received from Ian and Andy.
It’s great to know that they arrived on time, carefully moved your existing furniture, installed the new chairs, and took the time to explain all the functions thoroughly. Making sure our customers are completely comfortable and confident using their new furniture before we leave is extremely important to us.
We’re especially pleased to hear that they stayed until you were fully happy and that the whole experience met your expectations.
Thank you for choosing Willowbrook. We truly appreciate your kind words and hope you enjoy many years of comfort from your new chairs. 😊
Very good service
Very good service from sales, customer serve to installation. Bed installed today and the engineers Ian & Andrew went through everything with me on remote controls to mood lighting. Very happy with my new bed and can’t wait to try it out.
4 de septiembre de 2026
Opinión espontánea
Respuesta de Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that you received such excellent service throughout your journey with us, from the initial sales process and customer service support right through to installation.
It’s great to know that Ian and Andrew took the time to explain everything clearly, from the remote controls to the mood lighting, ensuring you felt completely confident using all the features of your new bed.
Most importantly, we’re thrilled that you’re so happy with your purchase. We hope your new bed provides you with many years of comfort, relaxation, and restful sleep.
Thank you for choosing Willowbrook — we truly appreciate your kind words and support. 😊
From first contacting company it was a…
From first contacting company it was a very satisfying experience! Job well done! Staff very helpful!
3 de septiembre de 2026
Opinión espontánea
Respuesta de Willowbrook
Thank you so much for your lovely feedback.
We’re delighted to hear that your experience with Willowbrook was so satisfying from your very first contact with us. Providing helpful, friendly service at every stage is something we take great pride in, so it’s wonderful to know our team made such a positive impression.
Thank you for your kind words and for choosing Willowbrook. We truly appreciate your support and are delighted that everything was a job well done! 😊
The delivery and installation…
The delivery and installation Engineers Chris and David were amazing and their knowledge of the Riser/Recliners was excellent. They really explained everything very fully and gave me some useful advice, I have rated them both 5/5 but if your rating system was higher I'd have rated them 10/10
They were both very friendly and cheerful which was very special since I think I was the last customer of the day.
Oh and the chair is exactly what I ordered.. love it.
2 de septiembre de 2026
Opinión espontánea
Respuesta de Willowbrook
Thank you so much for your wonderful feedback.
We’re absolutely delighted to hear that Chris and David provided such an amazing delivery and installation experience. Their knowledge of our riser recliner chairs, along with their ability to explain everything clearly and thoroughly, is exactly the standard of service we strive to deliver.
It’s fantastic to know that they took the time to offer helpful advice and ensure you were completely confident using your chair. We’re especially grateful for your generous rating — hearing that you’d score them 10/10 if you could is a wonderful compliment and one we’ll be sure to pass on.
We’re also pleased that their friendly and cheerful approach made such a positive impression, especially at the end of what must have been a long day.
Most importantly, we’re thrilled to hear that your chair is exactly what you ordered and that you love it.
Thank you for choosing Willowbrook — we truly appreciate your kind words and hope your
Excellent
From my first enquiry to having my adjustable bed installed the staff and the service was excellent. Would also highly recommend the bed which is excellent quality and has already improved my sleep
1 de septiembre de 2026
Opinión espontánea
Respuesta de Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that your experience with Willowbrook was excellent from your very first enquiry right through to the installation of your adjustable bed. Providing exceptional service at every stage is something we take great pride in.
It’s especially rewarding to hear that you’re already noticing an improvement in your sleep. Knowing that your new bed is making such a positive difference so quickly is exactly why we do what we do.
Thank you also for your kind comments about the quality of the bed. We’re thrilled that you’re so pleased with your purchase and would highly recommend it to others.
Thank you for choosing Willowbrook — we truly appreciate your support and hope you continue to enjoy many years of comfort and restful sleep. 😊
Great experience
Courteous, competent, patient team of Martin and Jibreel.
What could have been a daunting experience for me at nearly 90 years of age turned out to be a smiley pleasure---and the chair is great too.
2 de septiembre de 2026
Opinión espontánea
Respuesta de Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that Martin and Jibreel made the delivery and installation such a positive experience for you. Their courteous, competent, and patient approach is exactly what we strive for, and it’s lovely to know they helped turn what could have been a daunting experience into such a pleasant one.
We’re especially pleased that they made you feel comfortable and at ease throughout the process, and of course, that you’re so happy with your new chair too!
Thank you for choosing Willowbrook and for taking the time to share your experience. Your kind words mean a great deal to us, and we hope your chair brings you many years of comfort and enjoyment. 😊
Great Service all round
Great service Martin and Neil very pleasant and got on with the job which was all done with great care.
28 de agosto de 2026
Opinión espontánea
Respuesta de Willowbrook
Thank you for your lovely feedback.
We’re delighted to hear that Martin and Neil provided such great service. It’s wonderful to know they were pleasant, professional, and carried out the job with such care and attention.
We take great pride in ensuring our customers receive a smooth and stress-free experience, so we’re pleased everything was completed to your satisfaction.
Thank you for choosing Willowbrook — we truly appreciate your kind words and support. 😊
Neil and martin are excellent
Neil and martin are excellent. Made the transformation easy. Service was execellent .these two guys are a credit to the company. Delivery was first class.
29 de agosto de 2026
Opinión espontánea
Respuesta de Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that Neil and Martin made the whole experience so easy and straightforward for you. Providing a smooth, stress-free service is exactly what we aim for, and it’s fantastic to know that their professionalism and care made such a positive impression.
We’re especially pleased that you found the delivery and installation to be first class. Neil and Martin are a real credit to the Willowbrook team, and we’ll be sure to pass your kind comments on to them.
Thank you for choosing Willowbrook — we truly appreciate your support and your lovely recommendation.
Recliner Chair
We ordered a chair for my husband, couple of weeks it was ready. Delivered by Martin and Neil, who put the chair where it was required went through the instructions, very friendly and helpful. Would recommend to anyone.
29 de agosto de 2026
Opinión espontánea
Respuesta de Willowbrook
Thank you for your wonderful feedback.
We’re delighted to hear that your husband’s chair was ready so quickly and that Martin and Neil provided such a friendly and helpful delivery service. Taking the time to position the chair correctly and explain all the features and instructions is an important part of ensuring our customers feel comfortable and confident from day one.
It’s fantastic to know that everything went smoothly and that you would recommend Willowbrook to others.
Thank you for choosing Willowbrook. We truly appreciate your kind words and hope your husband enjoys many years of comfort and support from his new chair.
It only took 3 weeks to get the best…
It only took 3 weeks to get the best nights sleep I’ve had in years. Finally spent a luxurious 8 hours in bed.
The demonstration was great, 3 weeks ago.
Now I have the bed in my home and it’s amazing, feels like a cloud.
The engineers who put the bed together were extremely helpful and polite, explained all the buttons. And they took my old bed away.
28 de agosto de 2026
Opinión espontánea
Respuesta de Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that, after just three weeks, you’re already enjoying the best night’s sleep you’ve had in years! Knowing that you were able to enjoy a luxurious eight hours in bed is exactly why we do what we do.
It’s fantastic to hear that the demonstration helped you find the right bed, and even better that now it’s in your home, it’s living up to expectations and feels “like a cloud”.
We’re also pleased that our engineers provided such a helpful and polite installation service, taking the time to explain all the controls and remove your old bed for you.
Thank you for choosing Willowbrook. We truly appreciate your kind words and hope your new bed continues to bring you many years of comfort and restful sleep.
Very disappointing experience after spending £3,975 on a Willowbrook riser-recliner We purchased a Hanbury Deluxe Dual…
We purchased a Hanbury Deluxe Dual Motor Waterfall Back riser-recliner for my husband, who has significant mobility difficulties. This was a substantial purchase at £3,975, and the ease of operating the chair was particularly important to us.
During the home sales appointment, we understood very clearly that the chair and massage functions would be operated using one handset and that the handset would include the reset function that was shown and explained to us.
When the chair was delivered on 21 August, it arrived with two separate handsets — one for the chair and another for the massage — and the chair handset did not have the dedicated reset button we had expected. We raised this with the delivery person immediately and contacted Willowbrook within approximately an hour of delivery.
What followed was extremely frustrating. We made several telephone calls, were repeatedly promised callbacks that did not happen, and an email sent on the day of delivery was not separately answered. Every attempt to progress the matter had to be initiated by us.
We eventually submitted a formal written complaint.
Willowbrook has now confirmed in writing that “the handset supplied does not have a dedicated reset button as shown in the documentation”. They have instead told us, for the first time, that the chair can supposedly be reset by operating the footrest-down and backrest-up functions simultaneously.
This instruction was never given to us during the sales appointment, during delivery or during our earlier telephone conversations, and it does not appear in the user manual supplied with the chair.
What is particularly disappointing is that Willowbrook’s response concentrates on saying that the chair model and motor on the signed order are correct, while in our view it does not adequately address the central issue: what we were told about the control system before we agreed to purchase the chair.
Their own catalogue also shows the Hanbury alongside a simple single handset, and the documentation supplied with our chair does not properly correspond with the controls actually provided.
The chair has been moved aside, covered and protected and has remained unused while we try to resolve this.
We did not expect this level of stress after purchasing an expensive specialist mobility chair. We simply expected to receive the control arrangement that we understood we were purchasing and, when we raised the discrepancy immediately, to have the matter handled promptly and constructively.
At the time of writing, the complaint remains unresolved.
Based on our experience so far, we are extremely disappointed with both the product information provided to us and the subsequent customer service.
21 de agosto de 2026
Opinión espontánea
Respuesta de Willowbrook
Good Morning,
Thank you for your review and we are sorry to hear of the issue experienced with the handset.
As a company we are continually looking to improve our products, this is motivated by customer feedback and market research. Our recent change in handset was designed to make it easier for the user to adjust seating positions and have a more simplified interface. We understand that this is a variation from what was demonstrated, however, the functions remain the same but the design altered. We do hope that the chair itself is supplying the comfort and help required when entering and leaving the chair.
We would like to thank you for your valued feedback and we will be sure to make a note of this for any future design changes.
Kind Regards
Customer Services
Service was outstanding from the time…
Service was outstanding from the time of of just sending for brochure to the demonstration, ordering and delivery even the installation , Brilliant very pleased.
26 de agosto de 2026
Opinión espontánea
Respuesta de Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that you found the service outstanding from the moment you requested your brochure right through to the demonstration, ordering, delivery, and installation.
Providing a smooth and enjoyable experience at every stage of the journey is exactly what we strive for, so it’s fantastic to know that everything met your expectations.
Thank you for choosing Willowbrook. We truly appreciate your kind words and are thrilled that you are so pleased with both the product and the service you received. 😊
Perfect Caring Company
From my initial enquiry to Willowbrook then to my Delivery 2 weeks later has been Amazing. I am fussy ! so to get a settee to cover the wells in the carpet from my old armchair, to get a perfect a colour match - I could not be more delighted.
Martin and Neil installed my settee with care and attention to detail. I have found this Company worthy of such praise for their Perfect Delivery - they even took away the old armchair = I Would 100% recommend Willowbrook
Thank You
26 de agosto de 2026
Opinión espontánea
Respuesta de Willowbrook
Thank you so much for your wonderful feedback.
We’re absolutely delighted to hear that your experience with Willowbrook has been amazing from your initial enquiry through to delivery just two weeks later.
It’s fantastic to know that we were able to help you find the perfect settee, matching both your colour preferences and the space left by your previous armchair. We understand how important those details are, so we’re thrilled that you’re so delighted with the final result.
We’re also pleased to hear that Martin and Neil installed your settee with such care and attention to detail. Removing your old armchair and ensuring everything was completed smoothly is all part of the service we aim to provide.
Thank you for your kind words and your 100% recommendation. We truly appreciate your support and are delighted that you found Willowbrook worthy of such praise.
Thank you for choosing Willowbrook, and we hope you enjoy your new settee for many years to come. 😊
Delivery of chair
Delivery of chair
Already impressed with the onsite salesman,we were expecting good service.We were not disappointed
Neil and Martin arrived early were cheerful,helpful,patient making sure my 90 year old mother was happy with the postioning of the new chair and with which button did what. They alo made sure her side table was adjusted to the height of the new chair. Nothing was too much trouble
25 de agosto de 2026
Opinión espontánea
Respuesta de Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that your positive experience with our salesman was matched by the service you received on delivery and installation.
It’s fantastic to know that Neil and Martin arrived early and provided such cheerful, helpful, and patient support. We understand how important it is to make sure every detail is just right, particularly when setting up a chair for a loved one, so we’re especially pleased that they took the time to ensure your mother was comfortable with the chair positioning and confident in using the controls.
We’re also glad they went the extra mile by adjusting her side table to suit the new chair. It’s those small but important touches that help make all the difference, and we’re delighted that nothing was too much trouble for them.
Thank you for choosing Willowbrook and for taking the time to share your experience. We’ll be sure to pass your kind words on to Neil and Martin. 😊
Our installation Engineers,Ian and…
Our installation Engineers,Ian and David we’re great,there knowledge of the Riser/Recliners was second to none.they really explained everything with ease and gave us some useful tips as well we rated them both 5/5.
25 de agosto de 2026
Opinión espontánea
Respuesta de Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that Ian and David provided such an excellent installation experience. Their knowledge of our riser recliner chairs and their ability to explain everything clearly and thoroughly are qualities we value greatly.
It’s fantastic to know that they made everything easy to understand and were able to share some useful tips to help you get the very best from your chair. We’ll be sure to pass your kind comments on to them both.
A 5/5 rating is wonderful to receive, and we truly appreciate you taking the time to share your experience. Thank you for choosing Willowbrook, and we hope you enjoy many years of comfort and support from your new riser recliner chair. 😊
Excellent Service
I had Ian and David installing my recliner chair, they were very polite, and helpful they arrived at the time stated by them. I could not have asked for better service, the whole experience was very positive. If I could give them marks it would be 100%
25 de agosto de 2026
Opinión espontánea
Respuesta de Willowbrook
Thank you so much for your wonderful feedback.
We’re delighted to hear that Ian and David provided such a positive delivery and installation experience. Arriving on time, being polite, helpful, and ensuring everything was set up correctly are all things we take great pride in.
It’s fantastic to know that the whole experience exceeded your expectations, and we’re especially pleased by your comment that they deserve 100% marks — we couldn’t ask for higher praise! We’ll be sure to pass your kind words on to Ian and David.
Thank you for choosing Willowbrook. We truly appreciate your support and hope you enjoy many years of comfort with your new recliner chair.
So far, very good.
Service very good, gentleman who called to give quotation was very helpful and informative. Told us what was available and let us make the choice without any preasure.
20 de agosto de 2026
Opinión espontánea
Respuesta de Willowbrook
Thank you for your kind feedback.
We’re delighted to hear that you received such good service and that our representative was helpful and informative throughout the quotation process. Taking the time to explain the available options and allowing customers to make their own decision without any pressure is exactly the approach we aim to provide.
Thank you for choosing Willowbrook — we truly appreciate your kind words and are delighted you had such a positive experience. 😊
Unbelievably overpriced furniture with no follow-up
I have seen many ads on tv for Willowbrook riser/ recliner chairs. We are looking to replace two chairs so I responded on line. I had an immediate call to arrange a home demonstrate a chair. The chair was comfortable and well-made and the demonstration was professional. What I was not prepared for was to be quoted a price of over £8000 for a single chair. I understand that they are bespoke and made to fit one’s height and weight. I became suspicious when I was offered a discount of 50%. At £4000 per chair they were twice as much as any of the other quality chairs that we have subsequently looked at and tried out. We subsequently had a quote by Email detailing the price but only for my chair, not my wife’s. There is something rather odd about the whole business. I have a good friend who was a director of a large local furniture company for many years and he was also staggered that even at a discounted price the company wanted £4000 for a straightforward ride a recliner chair even though it had a few requirements like a tech table. I was expecting to have some sort of follow-up but I’ve heard nothing at all from the company and I’ve not even had a quote for my wife’s chair. It all seems rather odd. Although Willowbrook seem to be rated quite highly on trustpilot the way they do business and the cost of their chairs seem to me to be very odd. It all seems a bit smelly to me and so we have bought furniture from Sofology who have high-quality products at affordable prices.
10 de agosto de 2026
Opinión espontánea
Respuesta de Willowbrook
Good Morning,
Thank you for your review, we are sorry to hear that you are not happy with the enquiry that was made. Unfortunately, we are unable to locate an order or a quote with the limited information that has been left for the review.
If you could please contact us and we can explain in detail how our pricing is calculated.
All of our products are bespoke and made to fit the individual, they are all manufactured in the UK which we are extremely proud of. Please do reach out to us and we can supply further information and clarification.
Kind Regards
Customer Services
Mark Osborne gave an extremely…
Mark Osborne gave an extremely professional , informative demonstration on the chair, he took his time to explain all aspects of the chair. He arrived on time. We would recommend him
20 de agosto de 2026
Opinión espontánea
Respuesta de Willowbrook
Thank you for your wonderful feedback.
We’re delighted to hear that Mark Osborne provided such a professional and informative demonstration. Taking the time to explain all aspects of the chair and ensuring our customers have all the information they need is incredibly important to us.
It’s also great to know that Mark arrived on time and delivered the high level of service we strive for. We’ll be sure to pass your kind comments on to him.
Thank you for your recommendation and for choosing Willowbrook — we truly appreciate your support. 😊
Respuesta de Willowbrook
Thank you for your fantastic feedback.
We’re delighted to hear that you received fantastic service. Providing a smooth, professional, and enjoyable experience for our customers is always our goal, so it’s wonderful to know we met your expectations.
Thank you for choosing Willowbrook — we truly appreciate your support and kind words.
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