Wise Property Care Opiniones 

578
•
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Absolute pleasure working with Wise! They inspected my new house and followed up with the recommended damp and woodworm treatment. It was a breeze dealing with the company, the job was done on time a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My first point of contact was Anna Zientala. Anna answers all calls with expertise, professionalism and a positive attitude. She progressed a job for me, over and above my expectations. Thi... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

The damp work was completed as expected, without problems. However I am giving them 1 * and if there was an option for 0 I would award 0. These people NEVER ANSWER THE PHONE. It doesn't matter when or... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Wise property attended to survey and then repair wet rot under the bathroom. Ross completed survey and quote was given next day as promised and included plumbing contractor. He was courteous and knowl... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Empresa de impermeabilización

Sobre Wise Property Care

Escrito por la empresa

Wise Property Care are the leading property preservation company in Scotland. Wise are well regarded as a contractor you can trust when it comes to effective solutions for Damp Proofing, Dry Rot, Wet Rot, Rising Damp, Condensation and Woodworm.

We provide solutions for all types of property from domestic houses and flats to historic buildings and commercial premises. Our expert local teams are available to take your call today.

Contact Us
WISE AWARD WINNERS - RAISING THE STANDARDS
Wise Property Care's performance is reflected in awards bestowed upon the company by independent organisations.
BIG ON EXPERTISE WITH A LOCAL TOUCH
With branches throughout the country & a team of industry experienced and qualified preservation surveyors
Delivering for our customers
Our customer is at the heart of everything we do and we build the business around them. We aim to deliver satisfaction with honesty, reliability and professionalism.
For more than 20 years, Wise Property Care has been building value back into people's homes through our property repair treatments.
'Real and meaningful' 20 year property repair guarantees.

Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

578 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(578)

21 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Lovely worker

Lovely worker. Highly recommend

13 de marzo de 2023
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Respuesta de Wise Property Care

Hello Keri, thank for taking the time to share your feedback and thank you for recommending us in your review! We are glad we could be of service and will ensure your comments are passed onto the team.

Valorada con 5 estrellas sobre 5

your Engineer Grant done a fantastic…

your Engineer Grant done a fantastic job very professional and friendly. Great Job.

14 de marzo de 2023
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Respuesta de Wise Property Care

Mr Gillespie, we greatly appreciate you taking the time to review our service, thank you very much for rating us 5-stars. We will ensure Grant receives your kind comments.

Valorada con 5 estrellas sobre 5

Damp Repair

David Orr, Senior Surveyor visited to assess the source of the damp issue and was very helpful in explaining the root cause and suggesting options to repair.
The work was carried out over two days by the joiner, Willie Whyte and the plasterer, Jamie Pender. They arrived on time, worked solidly until the work was completed and without interruption. Both were neat and tidy workers.Very commendable tradesmen and both are assets to the company.
Thank you also to David for his interaction towards the end which led to a positive result.
Thanks also to Aileen who arranged and scheduled the work as quickly as possible - very much appreciated.
Great work all round. Thank you!

27 de febrero de 2023
Opinión espontánea
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Respuesta de Wise Property Care

Hello Fiona, thank you for your 5-star review. We are thrilled that you were satisfied with our services. Your feedback is very much appreciated and your comments will be passed onto David, Willie, Jamie, Aileen and the rest of the team. Thanks again!

Valorada con 5 estrellas sobre 5

Very Pleased

We are very pleased with the service provided by Wise Property Care to repair rotten wood and to treat woodworm in our house. It was easy to contact the surveyor Mark, who was happy to answer any of our questions and thoroughly explained the process. Grant, who carried out most of the work, was very helpful and kept us informed of how the work was progressing. Everyone involved (including Natasha and the plasterer) has been very kind and helpful and the work seems to have been done extremely well, with our house being left tidy. We have been very impressed.

21 de febrero de 2023
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Respuesta de Wise Property Care

Mel, thank you for reviewing our service. Feedback like yours is valuable to us. It helps us to continue to improve and provide the best possible service to customers like you. Your kind comments will be shared with Mark, Grant, Natasha and the entire team. Thanks again!

Valorada con 5 estrellas sobre 5

First Class Floor Wet Rot Repair.

First Class Floor Wet Rot Repair.
Mark Kerr the Survey man, Natasha Keegan Contract Manager and Grant The Carpentry Technician who successfully carried out the quality job. All Very Polite, Friendly and Knowledgeable in their jobs.
An Accurate, Quality Guaranteed Wet Rot Job by A Team Who Clearly know what they are doing.
Thanks to Grant Mark and Natasha.
A1 First Class Job for a Bone Dry Finish at my property. Peace of Mind. I highly recommend using them to others who may need their skills and workman ship.
Paul Buchan

1 de marzo de 2023
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Respuesta de Wise Property Care

Mr Buchan, thank you for your detailed review of our service. It means a lot to us that you have taken the time to share your feedback with us and the rest of our community. We do all we can to provide our customers with the best possible service and your review has made our day! Your comments will be passed onto the entire team, they will be thrilled their hard work has paid off. Thank you again.

Valorada con 5 estrellas sobre 5

Professional and efficient

Swift response
Professional contact and communication
Very pleased with service

22 de febrero de 2023
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Respuesta de Wise Property Care

Ms Matheson, we are very grateful that you took the time to share your feedback with us. We are very happy that you are pleased with the service provided, thank you! Your comments will be passed onto the team.

Valorada con 5 estrellas sobre 5

Excellent service

Ross Davidson carried out a survey on a property for my mortgage application. He was able to do the survey within a couple of days and did everything he could to ensure that the report was received in time.
He was extremely thorough, diligent and friendly.
I am immensely grateful, an exceptional job - thank you.

23 de febrero de 2023
Opinión espontánea
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Respuesta de Wise Property Care

Mary, thank you so much for the wonderful 5-star review, it is very much appreciated! We are so happy to hear Ross provided an excellent service and will ensure your feedback is passed onto him. Thank you.

Valorada con 5 estrellas sobre 5

Damp Repair

Arrived at arranged time, very professional and respectful in their approach to the work involved. Explained what was involved with timescales. Cleaned up after the work was completed. Would highly recommend.

13 de febrero de 2023
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Respuesta de Wise Property Care

Hello Tricia, thank you so much for sharing your feedback about our service. It is great to hear you had a positive experience. Your comments will be shared with our entire team, thank you.

Valorada con 5 estrellas sobre 5

Timber Preservation works

Timber Preservation works
I have dealt with Ross and Grant many times over the years, always professional and helpful. they would always be my first choice for preservation treatment and replacements where necessary.
Natasha has been pleasant to deal with and very helpful in organising the job at hand, I look forward to deal with Natasha again.

17 de febrero de 2023
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Respuesta de Wise Property Care

Mr Mackay, thank you very much for your 5-star review. It is our pleasure to provide the best possible service to our customers and we are very happy to hear we have again provided a professional service. We are very grateful for your feedback and will ensure your comments are passed onto Ross, Grant, Natasha. Thank you.

Valorada con 5 estrellas sobre 5

Great support throughout process

Great support and knowledge shown by Mark who assisted us throughout the whole process of having woodworm treated. Grant who did the spraying was courteous and helpful. The office staff made the whole process easy and efficient.

16 de febrero de 2023
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Respuesta de Wise Property Care

Mrs Wilson, thank you very much for your review of our service. We are happy to hear you had a positive experience and will ensure Mark, Grant and the team receives your feedback. Thank you.

Valorada con 5 estrellas sobre 5

Highly recommend

Wise property care were amazing from start to finish. From George the surveyor, to Alison the contracts assistant, and also all the guys who came out and did such a great job in the property(William and Martin) and also the plasterer. Highly recommend anyone who is thinking of using you guys!

16 de febrero de 2023
Opinión espontánea
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Respuesta de Wise Property Care

Kaitlin, it is great to hear you received amazing service from our team. Thank you so much for taking the time to review Wise Property Care it is very much appreciated. We will pass on your feedback to George, Alison and the rest of the team. Thanks again"

Valorada con 5 estrellas sobre 5

Honoured their guarantee from 20 years before- impressive!

When selling our property, the Home Report revealed the presence of some woodworm in the eaves. There had been a problem with woodworm almost 20 years before (in December 2002) when we bought our house. Wise treated it then and gave us their guarantee. With no great expectations, I contacted them in late November 2022. I paid £195 for their surveyor to come out and check that the infestation fell within their guarantee. It did! The remedial work was then carried out in weeks at a convenient time. The men who did the work were efficient and pleasant. The £195 was refunded back to me. I would also like to thank Derek Mcleod for the professional way he dealt with me. This is an impressive company.

13 de febrero de 2023
Opinión espontánea
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Respuesta de Wise Property Care

Ian, we are very happy to hear you had a great experience with Wise Property Care, thank you so much for your 5-star review! We are sorry to hear that we had to return to your property but very happy the issues have now been sorted. We will pass on your feedback to Derek and the rest of the team. Thanks again, your comments are very much appreciated.

Valorada con 5 estrellas sobre 5

Great Service and People

Required the loft to be treated for wood worm. Jay arrived on time, explained the process and proceeded to carry out the work as described. Jay was very pleasant, knowledgeable and efficient. I have no hesitation in recommending this company, everyone I have dealt with (Wullie, Natasha and Jay) has been superb.

10 de febrero de 2023
Opinión espontánea
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Respuesta de Wise Property Care

Linda, thank you very much for your 5-star review! It is great to hear your kind words of appreciation for our team and we will make sure to share your feedback with Jay, Wullie and Natasha.

Valorada con 5 estrellas sobre 5

Natasha was very helpful and pleasant…

Natasha was very helpful and pleasant on the phone and Grant the technician was also very good

10 de febrero de 2023
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Respuesta de Wise Property Care

Gary, thank you very much for sharing your experience with us. We will ensure your comments are passed onto Natasha and Grant. Thanks again!

Valorada con 5 estrellas sobre 5

Excellent work by Grant

Grant visited my place and he explained what he will be doing . And it was quite informative most of all he was on time . Carried out the work very neatly.

2 de febrero de 2023
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Respuesta de Wise Property Care

Mr D'Sa, thank you so much for taking the time to let us know about your experience. Your feedback is very much appreciated. We will ensure Grant receives your comments. Thank you.

Valorada con 5 estrellas sobre 5

Review

I was very impressed with the service received from Wise. The Technician, Grant, did a great job, and was very friendly / personable during his visit.

17 de enero de 2023
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Respuesta de Wise Property Care

Hello Scott, thank you so much for this positive review! It helps us continue to improve and provide the best possible service to customers like you. Thank you very much for your feedback and we will ensure your comments are passed onto the team.

Valorada con 5 estrellas sobre 5

The preparation before the work started…

The preparation before the work started was excellent
Both Kevin and raymond were polite and attentive to our needs the job was completed in one day and it was as if they were never here I cant thank them enough for there work ethic I would recommend this company to anyone REQUIRING preservation work
Excellent Excellent Excellent

24 de enero de 2023
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Respuesta de Wise Property Care

Aileen, it is lovely to hear your kind words of appreciation for our team, they will be thrilled with your feedback, thank you! We are very happy to hear an excellent service was provided. Thank also for your recommendation to others.

Valorada con 5 estrellas sobre 5

professionalism

professionalism, efficiency and friendliness of team

9 de enero de 2023
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Respuesta de Wise Property Care

Hello, thank you very much for your 5-star review! feedback like yours is valuable to us. Your comments will be passed onto the team, thanks again!

Valorada con 5 estrellas sobre 5

Impressive workers!

We were very impressed with Grant, the joiner’s work. He was very efficient and a tidy worker. Also the plasterer, a young Polish chap (we didn’t get his name) but like Grant very efficient and tidy. We would have no hesitation in recommending your firm to others.

9 de enero de 2023
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Respuesta de Wise Property Care

Doreen, It means a lot to us that you took the time to share your experience. Thank you very much for your feedback and your recommendation to others, it is very much appreciated. We will ensure your comments are passed onto the team.

Valorada con 1 estrellas sobre 5

Money over service

Work had been carried out on my property before I bought the house. Dampness returned within the warranty period so I contacted them to ask if they would come out and advise. First, I had to pay £48 to resign guarantee over to me, nothing else was mentioned. I duly did this then received another email advising that inspection would be £195 and if I couldnt provide the survey report, survey sketch plan and quotation to confirm type and value of treatment, they could find all this for £48. So in all £291 to be paid before we even start! I wrote asking for my transfer of warranty fee to be returned as I wasnt advised of all the extra costs at the start and received a reply saying as warranty had been resigned and I have a copy (albeit I have to download and print it myself) a refund wasn't possible. I have no faith in this company and urge others, if they wish to use them to tread carefully.

16 de enero de 2023
Opinión espontánea
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Respuesta de Wise Property Care

I am sorry to hear you are not satisfied with the service you have received from Wise Property Care Ltd. Re-inspection fees are an industry standard and should it be found there was a failure in our work this fee would be refunded to you. The guarantee reassignment fee and paper work recovery fees are only in place to cover the cost to us to recover these documents as any hard copies are held by an independent company.
We would be happy to look into this matter further should you wish us to do so please contact us directly.

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