World Access Travel Ltd t/a World Accessible Holidays Opiniones 

117
•
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

They were really supportive at every stage of the process. From booking the right hotels to providing support when we needed a last minute cancellation.

Valorada con 5 estrellas sobre 5

Paula is a star! We booked our honeymoon with her for peace of mind (and because we really didn't feel the need to plan something else besides our wedding! Way too much admin). As expected, Paula m... Ver más

Valorada con 5 estrellas sobre 5

Travelling with my 3 adult children - one a oxygen and wheelchair user , Brief was less that 4 hour flight, options given and full support from booking , liasing with air line and hotel . Full supp... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

100% recommend ! Can't recommend World Access Travel Ltd enough - Jasmine, Paula and the whole team are fantastic. This is the 2nd time we have used them and intend to use them for our next tri... Ver más

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Información sobre la empresa

  1. Agencia de viajes

Escrito por la empresa

We are a Travel Agency and Tour Operator specialising in providing accessible holidays to disabled travellers. We offer holidays to anyone, whatever their abilities. Beach, City, Cruise, Safari, Adventure and more. For disabled travellers we offer a full service from organising Airport Assistance, WAV transfers, Guaranteed Accessible Rooms, Accessible Excursions, Equipment Hire and a 24/7 support line


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

117 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(117)

34 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic holiday to Gran Canaria

Paula and the team were very helpful and knowledgeable when it came to booking the holiday.
Everything was organised for my arrival at the hotel, the mobility scooter was ready and waiting for me.
Paula and team were on hand via the app for the holiday, but luckily everything went smoothly and they were not needed.
Would definitely recommend world accessible holidays and we have already booked with them for next year!

7 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fabulous holiday

We had an absolutely fabulous holiday. We were a party of 5, 3 adults, 2 children with my son who is 8 in a wheelchair.
World Accessible Holidays helped us through the whole process from selecting our hotel, booking assisted travel and transfers. They also were available to contact if there were any queries while we were away.
The hotel selection was brilliant, completely accessible, with ramps, lifts that worked, a beach opposite that had board walks and paving slabs for accessibility. It was ideal for our situation.
We will definitely book through them again.

28 de julio de 2025
Opinión espontánea
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Thanks so much for the lovely review Lindsay. It's fantastic to see families enjoying themselves on holiday and not having to worry. Can't wait to send you on your next adventure.

Valorada con 5 estrellas sobre 5

Finding the right holiday for first timers

Finding the right holiday and at a good price, communication excellent and sorting out everything made it easier to have a great holiday for a family who had never taken their disabled child on an airplane. Excellent choice of hotel

8 de julio de 2025
Opinión espontánea
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Respuesta de World Access Travel Ltd t/a World Accessible Holidays

Thanks so much for the great review. So glad you had a great family holiday. Can't wait to help with your next one.

Valorada con 5 estrellas sobre 5

Although we had to cancel our holiday…

Although we had to cancel our holiday due to unforeseen circumstances, the care and service provided by Jasmine was amazing! From the very first phone call, to booking and answering any queries we had, Jasmine was so patient and explained everything to us so clearly. We will definitely be booking again in the future when we are able to!

16 de julio de 2025
Opinión espontánea
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Respuesta de World Access Travel Ltd t/a World Accessible Holidays

We are so happy you had great service from Jasmine. She really does care about customers and is a great recent addition to our team. Paula

Valorada con 5 estrellas sobre 5

Great service provided

Whole process made it so easy for me for my first holiday needing assistance. Paula went above and beyond with the help and support she gave me. Will definitely be using them again as they have opened up travel possibilities that I thought had no place in my future. Huge thank you.

20 de junio de 2025
Opinión espontánea
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Respuesta de World Access Travel Ltd t/a World Accessible Holidays

Thank you so much for your review Alison. I'm so glad you feel confident about travel and can't wait to see where you choose to go next. Paula

Valorada con 5 estrellas sobre 5

This was our first time going abroad since my husband had a left sided hemiplegic Stroke in 2024, which left him with limited mobility.

We found World Accessible Holidays on the web and contacted them to discuss our needs. They were extreemly helpful in finding hotels with accessible facilities for us to choose from. Paula, Steve and their team took away all the headache of booking the holiday and arranging the travel plans. Thank you so much for making our much needed holiday happen ❤️

20 de junio de 2025
Opinión espontánea
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Respuesta de World Access Travel Ltd t/a World Accessible Holidays

Thank you both for the lovely words. It was a privilege to find you a holiday and so glad you enjoyed it.

Valorada con 5 estrellas sobre 5

Accessible Travel

Just returned from brill holiday to Gran Canaria with entire family, children and grandchildren. Being in a wheelchair I have been wary of flying but World Accessible arranged everything, from Accessible seats, to separate transport to hotel and they have a range of hotels on their site that provide help for less able people. Would have no qualms in using them again

28 de mayo de 2025
Opinión espontánea
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Respuesta de World Access Travel Ltd t/a World Accessible Holidays

Thanks so much for your review Andrew. So glad you had a great holiday. Paula

Valorada con 5 estrellas sobre 5

Great service again!

This is the 2nd time in 2 years we've booked our holiday using World Accessible Holidays, and again they provided a great service.  They found an accessible hotel for us and ensured they got written confirmation that we'd be allocated a wheelchair accessible room before any money was paid.  They sorted out the assistance at both airports, seats on the plane for the 4 of us and private transfers in a wheelchair accessible vehicle. 

Nothing was too much trouble.  Because we had to book 2 rooms (the accessible family room was only for 3 people), Paula contacted the hotel to see if they could leave some complimentary soft drinks in the room for the children, which they did. 

Everything went smoothly at the airports, during the transfers and at the hotel. We would definitely use World Accessible Holidays again. 

20 de mayo de 2025
Opinión espontánea
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Respuesta de World Access Travel Ltd t/a World Accessible Holidays

Thanks so much for the review Claire. We love sending your family on holidays. We are only sad that as always families with a disabled member are discriminated against by having to split up between two rooms. As you know it’s something we are working hard on to highlight for hotels to increase the availability of accessible rooms for families which is currently very low across Europe. It’s a slow process!

Glad the kids enjoyed their freebies 😍

Valorada con 5 estrellas sobre 5

Legoland Billund made accessible !

We wanted to organise a trip to Legoland in Billund for our son, who loves Lego. However, J is a full-time wheelchair user and needs a profiling bed and a hoist in accommodation. We tried to source this ourselves last year but couldn't find anyone who had any knowledge about where to get the equipment we needed. Paula and Steve at World Accessible Holidays really went the extra mile to chase these things down for us and give us the chance to go on this holiday. We simply would not have gone to Denmark unless the bed and hoist was sourced. Communication was great and prompt at all times, and everything went smoothly. The only nagging issue was not their fault - we stayed at Lalandia resort in Billund - about a mile from the airport. But we needed an accessible transfer for J and the family. None could be sourced locally because the journey was so short, so the only option was to pay for a more expensive one from a company about 20 miles away. This was not the fault of WAH, but is something other travellers who travel in wheelchairs and need a WAV to get to accommodation should keep in mind - as the buses from the airport to Billund are coaches and do not take wheelchairs unfortunately.

24 de mayo de 2025
Opinión espontánea
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Respuesta de World Access Travel Ltd t/a World Accessible Holidays

Thanks so much for the review. It was an absolute pleasure to make this happen for you. As always we find that some companies do not understand or care about the impact saying no has to disabled travellers but we never give in and always find a solution. Thank you for opening up Legoland Billund as a destination for us as without your enquiry we wouldn’t have it in our list of accessible destinations.

Valorada con 5 estrellas sobre 5

A great experience with Paul and the…

A great experience with Paul and the team from start to finish arranging our accessible Holiday. Nothing was too much for them even with my different demands.
When we was on holiday, they also kept in touch to make sure everything went smoothly.
Would highly recommend them I will definitely use them in the future.

10 de mayo de 2025
Opinión espontánea
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Respuesta de World Access Travel Ltd t/a World Accessible Holidays

Thanks so much Dave. Glad you had an amazing holiday. On to the next one which won;t be long coming around. Paula

Valorada con 5 estrellas sobre 5

4 Night Accessible stay at the Hard Rock Hotel Tenerife

We’ve just returned from an amazing 4-night break in Tenerife, staying in an accessible room at the Hard Rock Hotel — all arranged by World Accessible Holidays, and we couldn’t be happier!

From the very beginning, the booking process was incredibly easy. Paula and Steve were absolutely fantastic — friendly, knowledgeable, and genuinely committed to making sure everything was perfect. They handled all the accessible arrangements with such care and professionalism, taking all the stress out of the planning so we could just relax and look forward to the trip.

The hotel was fabulous, and everything was exactly as promised in terms of accessibility. Knowing that everything had been arranged by people who truly understand the needs of accessible travel made all the difference.

We can’t recommend World Accessible Holidays highly enough and will definitely be booking with them again!

14 de abril de 2025
Opinión espontánea
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Respuesta de World Access Travel Ltd t/a World Accessible Holidays

Thanks so much for the wonderful review. We were a tad worried because it was so last minute but glad our work paid off and everything was perfect. Looking forward to finding out where you are going to go next.

Valorada con 5 estrellas sobre 5

Excellent organisation, value for money

We left it fairly late to book our holiday in Gran Canaria. Nevertheless Steve and Paula managed to pull an excellent trip together for us.
We were supported at each stage of our journey and the hotel fully supported my disability needs.
The room was large and the bathroom fully accessible for a wheelchair.
There is always a little bit of anxiety when travelling to a new destination with someone else organising the trip but this trip was worry free.
I am happy to book my next trip with Accessible Holidays. Thank you.

1 de marzo de 2025
Opinión espontánea
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Respuesta de World Access Travel Ltd t/a World Accessible Holidays

Thank you for such a lovely review. We can't wait to see where you go next.

Valorada con 5 estrellas sobre 5

Terrific experience

Terrific experience, thank you to Paula for helping me plan the trip of a lifetime. I had never been on holiday by myself before which was largely due to me being neurodivergent. Thanks to Paula’s planning I felt safe in exploring Japan. Paula helped me find tourist information centres in every area I visited. She also helped devise an itinerary for every tourist spot I visited, from the imperial palace to the mt Fuji region. Also helped me devise a travel plan for getting in between these places. The hotels were excellent too and the trip was very well prepared. I cannot recommend Paula and her team enough, thank you for helping me enjoy the experience of a lifetime.

23 de octubre de 2024
Opinión espontánea
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Respuesta de World Access Travel Ltd t/a World Accessible Holidays

Thanks so much Rhys and it was great to hear all about your travels when you returned. Sorry for the late reply to this review. Paula

Valorada con 5 estrellas sobre 5

Brilliant!

August 2024 was our 1st time abroad since needing a wheelchair accessible hotel and airport assistance.  We were very anxious about it, but right from the initial contact, World Accessible Holidays were brilliant.  From finding us a hotel, securing the accessible room, arranging the assistance at Liverpool and Antalya airports (which were both amazing!), selecting the seats and booking the private transfers.  Everything went smoothly!  We will definitely be using them again when looking for our next holiday. 

16 de agosto de 2024
Opinión espontánea
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Respuesta de World Access Travel Ltd t/a World Accessible Holidays

Thanks so much for the lovely review Claire. It was a pleasure to help your family have an amazing holiday. Paula

Valorada con 5 estrellas sobre 5

A helpful company who really understand accessibility

I contacted World Accessible Holidays as it was going to be the first time flying with my daughter since she became a full time wheelchair user. We had less than a month before contacting them until we went away, best thing l ever did. We told them our requirements, what we needed in terms of accessibility and what kind of things we wanted to do on holiday. They sent through three options and one was absolutely perfect. They took care of everything booking the hotel, accessible transfers to and from the hotel, assistance for the plane and made sure we had all our travel documents in order.
They give the right amount of support without being intrusive, it was really good to know that they were there to help and sort out any problems we might have had.
We had a fantastic holiday and look forward to booking through them again.
Five star ⭐️ ⭐️⭐️⭐️⭐️ service.
Thank you World Accessible Holidays.

1 de noviembre de 2024
Opinión espontánea
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Respuesta de World Access Travel Ltd t/a World Accessible Holidays

Thank you so much for your wonderful review. We are so glad you had a great time and can't wait to see where you go next.

Valorada con 5 estrellas sobre 5

Excellent Service

Paula and Steve sorted out a city break for us at very short notice and it was spot on. We hadn't even thought of Valencia but went with their suggestion and we are glad we did. The flights transfers and accommodation were all arranged and all details stored on the very useful dedicated app. This was the first time we had heard of World Access Travel but we will be using them again for our next holiday.

1 de noviembre de 2024
Opinión espontánea
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Respuesta de World Access Travel Ltd t/a World Accessible Holidays

Thank you so much. We are so glad you enjoyed it, it's a wonderful city. We can't wait to see where you go next. Paula & Steve

Valorada con 5 estrellas sobre 5

Taking the stress out of Holiday Admin

I came across World Accessible Holidays through The BackUp Trust and couldn't believe I hadn't used them before! Paula has such a personal passion for travel and making the world a more accessible place for everyone to enjoy their holidays. I recommend World Accessible Holidays to everyone. How wonderful to be able to book a holiday without the sometimes stressful holiday admin that puts you off booking some well needed time away in the first place!

14 de octubre de 2024
Opinión espontánea
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Respuesta de World Access Travel Ltd t/a World Accessible Holidays

Many thanks Suzanne for your recommendation and apologies for not replying to this sooner. We have been super busy organising amazing holidays for our lovely customers.

Valorada con 5 estrellas sobre 5

Paula and all at World access travel…

Paula and all at World access travel have been amazing. First class communication, every detail taken care off. I literally just had to show up at the airport. I've found my travel agency for life!

5 de agosto de 2024
Opinión espontánea
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Respuesta de World Access Travel Ltd t/a World Accessible Holidays

Thanks so much. Really pleased you had an amazing stress free time.

Valorada con 5 estrellas sobre 5

Paula made everything super easy and…

Paula made everything super easy and took all the stress away, will definitely use her again in the future!

26 de julio de 2024
Opinión espontánea
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Respuesta de World Access Travel Ltd t/a World Accessible Holidays

Thank you so much. So glad you had a great time. Paula

Valorada con 5 estrellas sobre 5

Paula is a very experienced travel…

Paula is a very experienced travel specialist who was patient in listening to our needs for a holiday. Paula was able to confirm accessible rooms for our family and we would highly recommend her for all your travel needs

23 de mayo de 2024
Opinión espontánea
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Respuesta de World Access Travel Ltd t/a World Accessible Holidays

Thanks so much. Loved seeing your photos. Looked amazing 🤩

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